8
8. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem with
its operation, please read the following sections before calling the After Sales Service:
If you are unable to identify or to solve the problem, consult
our services department. Before calling, inform yourself
about the model and the date of purchase of your appliance:
the services department will need this information.
Data plate
You will find this information on the data plate (at the back of
the appliance) and on a sticker located on the interneal door
filter.
Symptom
Cause
The washing machine will not start or will not fill:
•
the washing machine is not correctly connected, the electrical
installation is not working,
•
the lid of your washing machine and the drum flaps are not cor-
rectly closed,
•
you did not control the program start correctly,
•
there is a power failure,
•
the water supply is closed off,
•
the water tap is closed,
•
the water inlet is blocked.
The washing machine fills up but empties again immedia-
tely:
•
the drain siphon is attached too low (see installation section).
The washing machine will not spin or will not drain:
•
the drain pipe is blocked or kinked,
•
the drain filter is blocked,
•
the «Drain» program or the «Rinse hold» option is selected,
•
the height of the drain siphon is wrong.
There is water on the floor around the washing machine:
•
excess detergent has made too much foam that overflowed,
•
the detergent is not suitable for machine washing,
•
the drain siphon is not hooked on properly,
•
the drain filter was not put back into place,
•
the water inlet pipe is leaking.
Washing results are not satisfactory:
•
the detergent is not suitable for machine washing,
•
there is too much washing in the drum,
•
the washing program is not appropriate,
•
there is not enough detergent.
The machine is vibrating or noisy:
•
not all the packing was removed from the machine (see unpac-
king section),
•
the washing machine is not leveled and properly packed,
•
the washing machine is too close to the wall or furniture,
•
the washing is not well distributed in the drum,
•
the load is not sufficient.
The washing cycle is much too long:
•
the water inlet is blocked,
•
there was a power supply failure or the water was cut off,
•
the motor temperature safety device tripped,
•
the water inlet temperature is lower than normal,
The washing machine stops during a washing cycle:
•
the water or electricity supply is defective,
•
a rinse hold was programmed.
The cover does not open during the cycle:
•
the cover cannot open until 1 to 2 minutes after the
washing machine has stopped.
Softener or Javel water flows
*
through the overflow orifice
when filling:
* depending on model.
•
you did not put in the right amount,
•
the siphons at the back of the detergent dispenser are
blocked.
