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Maintenance
Please refer to our online manuals at
maintenance information on your specific positioner, including
whether re-greasing is necessary and on what schedule. If a
component is exposed to dust or dirt, it should be gently wiped
with isopropyl alcohol. We do not recommend using stronger
solvents, as they can damage non-metal components.
Returns, Warranty, and Repairs
All of Zaber’s standard products (those that appear on our website)
are backed by a 30-day satisfaction guarantee. If you are not
satisfied with your purchase for any reason, you may return the
item(s) in saleable and unmarked condition within 30 days of the
purchase date for a refund, less applicable shipping costs.
High vacuum (10
-6
Torr) devices cannot be returned for refund
once they have been removed from their sealed packaging.
All standard products are warrantied against defects in
manufacture and design for one full year from the purchase date.
This warranty excludes products that have been misused,
modified, or disassembled by the customer. Misuse includes
operating the devices in abnormal conditions, such as in extreme
temperatures, in proximity of radiation or strong magnets, or in wet
environments. If you are not sure whether your conditions are
acceptable under our warranty, please contact Customer Support.
Aside from issues covered under warranty, we are also happy to
inspect any other problems that may arise, and we offer reasonably
priced repairs. Simply email
Please refer to
for more information
about our policies.
