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DOC-USR-0034-08
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Z3 Technology, LLC
♦
100 N. 8th St. STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
APPENDIX B: Troubleshooting
Problem:
Web interface does not come up
-Is the Ethernet cable plugged into the Z3-MVE-20 solidly (do you see the link light on the Ethernet
cable which indicates data is being transmitted)?
-Does the Z3-MVE-20 IP address and PC IP address have the same first two values (or, if netmask is set
to 255.255.255.0, the same first three values)?
-Do the Z3-MVE-20 and the PC running the web browser have the same netmask? (Default value in the
Z3-MVE-20 is 255.255.0.0)
-Can the Z3-MVE-20 and the PC see each other?
-Try pinging the Z3-MVE-20 from the PC.
-Try pinging the PC from the Z3-MVE-20 (serial interface required for this – see
Error! Reference
source not found.
).
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Does the video coming out of the source match the resolution in the encoder settings?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
Problem:
Do not see video in VLC (RTP)
-Is “Dest Port” set to 8888?
When contacting Z3 Support for additional support, please click the “download device logs” button in the GUI at the
time the problem occurs and send the resulting .gz file, along with screenshots of all running channels and the Status
tab to Z3 Technology.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the serial number is
removed, tampered with or defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html
