CONFIDENTIAL
Z3-DM8107-RPS V1.2.6
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11. Troubleshooting
No video is usually caused by networking issues.
o
First: check IP address and Netmask. Ping PC from DM8107 and ping DM8107 from PC. Use direct
connection from DM8107 system to PC without router/customer network. Once video connection is
established, add in customer specific network equipment.
o
Second: check to make sure firewalls are turned off
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Third: check video source. Verify video source is outputting compatible analog video
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Fourth: verify PC is fast enough and has enough DDR to decode compressed video
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Fifth: verify VLC version is 1.1x or later
No SDP file
o
Check your Z3 server account.
Please include a log file from the serial console when contacting Z3 Technology for support.
___________________________________________________________________________________________
Z3 Technology, LLC ♦ 100 N 8
th
ST, STE 250 ♦ Lincoln, NE 68508-1369 U.S.A. ♦ +1.402.323.0702
