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<6. Troubleshooting>
6-7
IM 12Y18A03-01EN
1st Edition : Oct. 04, 2019-00
Malfunction
Possible Cause
Remedy
Over-Range
Readings
Electrode connections loose or bad
Verify the electrode connections to the electrode
cables.
Electrode wiring
Electrodes not properly wired to terminal strip.
Refer to Chapter 2.
Blocked junction on reference electrode
Make sure electrolyte is flowing properly and the
bottle is pressurized by the air pump..
Iodide or reference electrode failure
Electrode is shorted, cracked or damaged. Install
a new electrode. Refer to Chapter 2.
Electronics failure or bad setup
Reset the analyzer. Refer to Chapter 6.
Analyzer out of calibration
Recalibrate the analyzer. Refer to Chapter 4.
Low Readings
Analyzer out of calibration
Recalibrate the analyzer. Refer to Chapter 4.
Sample is very pure
Check sample status. Perform a span check and
if span check passes, the analyzer is okay.
Electronics failure
Try resetting the analyzer. Refer to Chapter 6 or
consult Response Center.
Default
Battery failure
Consult Response Center.
Electronics failure
Reset the analyzer. Refer to Chapter 6.
6.3
Error/Event Codes
Error/event codes will be in the format “E###”. Some of these are errors, some are warnings, and
some are purely informational. The first digits identify the type of error or event as identified in the
table below.
Displayed
Event Code
Description
Cause
Troubleshooting
System Status Codes
A711
ALARM1 CH1 ON
Alarm 1 channel 1 engaged (closed)
A712
ALARM2 CH1 ON
Alarm 2 channel 1 engaged (closed)
A713
ALARM3 CH1 ON
Alarm 3 channel 1 engaged (open)
A714
AIR PUMP ON
Air pump engaged
A721
ALARM1 CH2 ON
Alarm 1 channel 2 engaged (closed)
A722
ALARM2 CH2 ON
Alarm 2 channel 2 engaged (closed)
A723
ALARM3 CH2 ON
Alarm 3 channel 2 engaged (open)
A811
ALARM1 CH1 OFF
Alarm 1 channel 1 disengaged (open)
A812
ALARM2 CH1 OFF
Alarm 2 channel 1 disengaged (open)
A813
ALARM3 CH1 OFF
Alarm 3 channel 1 disengaged
(closed)
A814
AIR PUMP OFF
Air pump disengaged
A821
ALARM1 CH2 OFF
Alarm 1 channel 2 disengaged (open)
A822
ALARM2 CH2 OFF
Alarm 2 channel 2 disengaged (open)
A823
ALARM3 CH2 OFF
Alarm 3 channel 2 disengaged
(closed)
C500
CAL MODE
Calibration mode entered
R400
MEAS MODE
Measure mode entered
S600
SETUP MODE
Setup mode entered
E028
POWER FAIL
Brown out or power failure and
system has stopped processing
Verify custom settings
E033
KEYPAD FAILURE
User did not press the keys during
a diagnostic mode keypad test or
keypad broken
Repeat diagnostic mode keypad test
E034
CAL PASS
INCORRECT
User entered incorrect calibration
password
Verify password
E035
SYSTEM PASS
INCORRECT
User entered incorrect system
password
Verify password
E036
USER VALUE
INCORRECT
User entered a value that is out of
range
Verify value and re-enter