Sales Tel
:
+86-592-5503309
E-mail
[email protected]
Support Tel
+86-592-5503301
Web
http://www.yeastar.com
Version
: 43.13.0.21-beta08
Revised
November 2, 2015
Page 1: ...Sales Tel 86 592 5503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Version 43 13 0 21 beta08 Revised November 2 2015...
Page 2: ...levant provisions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to this gu...
Page 3: ...of Ethernet Ports 6 Connection of Expansion Units 6 Power Connection 6 Application Overview 7 Getting Started 7 Accessing Web GUI 8 Web Configuration Panel 8 User Management 9 Making and Receiving Cal...
Page 4: ...icemail 55 How to Change Voicemail Greetings 57 Business Calling Features 58 Feature Code 58 Call Transfer 60 Blind Transfer 60 Attended Transfer 60 Call Pickup 60 Group Call Pickup 60 Direct Call Pic...
Page 5: ...1 System Settings 83 Network Settings 83 Security Center 84 Security Center 84 Firewall Rules 85 IP Blacklist 87 AMI Settings 88 Alert Settings 89 Password Settings 91 Date and Time 91 System Maintena...
Page 6: ...onnectivity that best suits your needs in one s system Audience This manual will help you learn how to operate and manage your N1 Telephone System In this guide we describe every detail on the functio...
Page 7: ...xpansion ports to help you expand your business Connect Yeastar VoIP gateways to N1 expansion ports you can expand analog phones PSTN ISDN BRI ISDN PRI and GSM CDMA UMTS connectivity Powerful Telephon...
Page 8: ...off RUN Blinking N1 is running properly Not Blinking Off N1 goes wrong HDD 1 2 Green The HDD is inserted and formatted ready to use Red The HDD is broken or not formatted Orange The system is creatin...
Page 9: ...d store the recording files LAN Port 10 100 Base TX connect one end of a RJ 45 Ethernet cable into the LAN port WAN Port 10 100 Base TX connect one end of a RJ 45 Ethernet cable into the router or swi...
Page 10: ...tact your provider Table 2 1 N1 Packing List Item Unit QTY Description N1 PC 1 N1 device unit Power cord PC 1 For the input of 220V AC power Network cable PC 1 Mounting ears PC 2 Screws PC 8 8 screws...
Page 11: ...ER and RUN indicator lights turn on Note please switch off the power before plugging or unplugging the cables Ambient Temperature to avoid overheating please do not run N1 in the place where the ambie...
Page 12: ...pansion Ports using RJ 45 network cable Yeastar VoIP gateways provides flexible connectivity choices You can use analog phones by connecting the TA FXS gateway to N1 According to the practical applica...
Page 13: ...ault Password password 1 Start the browser on PC In the address bar enter the IP address click Enter button and then you can see the Web Configuration Panel login page 2 Enter the Admin User Name and...
Page 14: ...e highest privilege The administrator can access all pages on N1 Web and make all the configurations on the system Username admin Default Password password Extension User has the privilege to check vo...
Page 15: ...N1 User Manual 10 Figure 4 2 Enable Extension User Set the privileges of CDR check and Auto Recording check on Management Settings tab Figure 4 3 Management Settings...
Page 16: ...xtensions Outbound calls To make outbound calls you need to add physical trunks by connecting Expansion Units to or register VoIP trunks on N1 telephone system Create outbound routes on N1 telephone s...
Page 17: ...g the expansion units to N1 telephone system log in N1 web user interface and go to PBX Extensions and Trunks Device Management to check the expansion units Figure 5 1 Device Connected to EXP Port Sca...
Page 18: ...device Device on the Same LAN In addition to connect expansion devices to N1 to expand the usage of analog terminals and trunks you can also make the devices on the same LAN as slave devices to N1 tel...
Page 19: ...vice as a slave device to N1 telephone system all the previous configurations on the device will be erased and the device s extensions or trunks will be registered to N1 telephone system automatically...
Page 20: ...ns Connect your TA FXS gateway to N1 telephone system and check the FXS extensions on PBX Extensions and Trunks Extensions page FXS Extension Configuration The extension settings are divided into Acco...
Page 21: ...you pick up the call Flash Sets the amount of time in milliseconds that must pass since the last hook flash event received by N1 before it will recognize a second event If a second event occurs in le...
Page 22: ...Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example transferring to your mob...
Page 23: ...e the Management settings to set the access permissions By default extension users could check voicemail one touch Recordings and configure settings of their own extensions when logging in User Web In...
Page 24: ...which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure 6 3 Auto Recordings Permissions for FXS Extensions 5 Timer Settings Want the phone to wake you up...
Page 25: ...Click to modify the selected extensions Define the extension number starting from a number Figure 6 5 Modify Number of the Selected Ports Edit the Selected Extensions Click you can edit the selected...
Page 26: ...l Table 6 3 VoIP Extension Configuration General Items Description Extension The numbered extension which will be associated with this particular User Phone Caller ID The Caller ID will be used when t...
Page 27: ...DTMF Mode RFC4733 Info Inband Remote Register Allow to register remote extensions If you enable Remote Register the extension password must include uppercase letters lowercase letters and digits 3 Ad...
Page 28: ...call but can t talk Whisper spy You can hear the call and can talk with the monitored extension Barge spy You can hear the call and talk with them both Example If 500 want to monitor extension 501 we...
Page 29: ...owed Extension for CDR choose which extensions CDR is allowed to be checked deleted downloaded by the user Figure 6 7 CDR Permissions Auto Recordings View Permission the permission to check auto recor...
Page 30: ...ure 6 8 Auto Recording Permissions 5 Timer Settings Want the phone to wake you up Click Timer Settings Section set your wake up time and other options and give the alarm a name like Good morning Figur...
Page 31: ...the PSTN trunks Before configuring a PSTN trunk please make sure that the telephone line is connected to TA FXO gateway s FXO port Note each PSTN trunk is marked with the TA FXO gateway s SN PSTN Tru...
Page 32: ...allows you to define the start of a Caller ID signal Ring start when a ring is received Caller ID Signaling Bell_USA DTMF Polarity start when a polarity reversal is started Caller ID Signaling V23_UK...
Page 33: ...etection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency Hangup Polarity Detect...
Page 34: ...configure the Tone Zone Settings under PBX Basic Settings General Preferences you can get the country s standard tone parameters 5 Other Settings Table 7 5 PSTN trunk Other Settings Other Settings Ri...
Page 35: ...name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the VoIP provider Authorization Name Used for SIP authentication Password The password to re...
Page 36: ...P Trunk DNIS Settings DNIS Settings Enable DNIS Tick to enable DNIS for this trunk DNIS Name Define the DINS name DID Number Set the DID Number for this trunk 3 DOD Settings DOD Direct Outward Dialing...
Page 37: ...route are used Note N1 compares the number with the pattern that you have defined in your route 1 If matches it will initiate the call using the selected trunks If it does not it will compare the numb...
Page 38: ...ets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by commas and ranges of numbers can be specified with a dash 1 3 6 8 would match the numbers 1 3 6 7 and 8 dot Wildcard Match...
Page 39: ...N1 from the outside N1 needs to know where to direct it It can be directed to an extension a ring group a queue or a digital Receptionist IVR etc Go to PBX Inbound Call Control Incoming Rules to edit...
Page 40: ...lect which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box Figure 8 3 Inbound Route Member Trunks 3 Business Days Define where the...
Page 41: ...Select which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays Destination Configure where to route the incoming calls during holidays 5...
Page 42: ...ecord s Account Code field PIN list can be applied to Outbound Route Figure 8 7 PIN Settings Blacklist Blacklist is used to block an incoming outgoing call If the number of incoming outgoing call is r...
Page 43: ...Parameters General Settings General Settings Number N1 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Name Set a name for the IVR Prompt Choos...
Page 44: ...4 5 6 7 8 9 Timeout Invalid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Ring...
Page 45: ...General Settings General Settings Ring Group Name Used to identify the ring group Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy Select an...
Page 46: ...ing group Move the desired ring group members to the Selected Box Figure 10 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle the...
Page 47: ...ck the Queue configuration parameters below 1 General Settings Table 11 1 Queue Configuration Parameters General Settings General Settings Name A name for the Queue The name is used for identification...
Page 48: ...to log out Figure 11 1 Agents 3 Caller Position Announcement Figure 11 2 Caller Position Announcement Table 11 2 Caller Position Announcement Caller Position Announcement Announce Position Whether to...
Page 49: ...11 4 Events 6 Failover Destination Define the failover action A failover occurs after the user reach the Queue max wait time Figure 11 5 Failover Destination 7 Others Figure 11 6 Queue Others Settings...
Page 50: ...No Ring in Use If set to No the queue will avoid sending calls to members whose devices are known to be in use Agent Announcement Announcement played to the agent prior to bringing in the caller Join...
Page 51: ...m Please check the Conference configuration parameters below Table 12 1 Conference Configuration Parameters Options Description Extension Use this number to dial into the conference room Admin Admin c...
Page 52: ...conference IVR below Table 12 2 Conference IVR Menu Conference Administrator IVR Menu 1 Mute un mute yourself 2 Lock unlock the conference 3 Eject the last user 4 Decrease the conference volume 5 Ext...
Page 53: ...different ways Go to PBX Audio Settings System Prompts Settings to update the system prompt HTTP Auto Mode Recommended Please make sure your N1 can access the internet before you update system prompt...
Page 54: ...ian Italian Korean Norwegian Persian Polish Portuguese Portuguese Brazil Russian Spanish Spanish Latin Spanish Mexico Swedish Thai Turkish TFTP Method If N1 cannot access the internet please update th...
Page 55: ...in IP address of tftpd32 server such as 192 168 6 42 2 File Name Enter the name of voice prompt tar file name such as fr tar gz 3 3 Click to download the system prompt and update Figure 13 4 Update S...
Page 56: ...and the file must be WAV format GSM 6 10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s Music on Hold Music on hold MOH is the business practice of playing recorded music to fill...
Page 57: ...10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s Play a Music on Hold Prompt Choose a Music on Hold file via PBX Audio Settings Music on Hold Prompts and click to play the promp...
Page 58: ...maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If t...
Page 59: ...t the default value is 25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SSL TLS must be selected if yo...
Page 60: ...check a specific extension s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number The pas...
Page 61: ...tension Number Password Web Password for the extension Figure 14 4 Login N1 via Extension Account After login you can check voicemail on Voicemail page 3 Check Voicemail via Email If you have enabled...
Page 62: ...or Mailbox Options You will then be given the choice what type of message you want to record 4 Press 1 to record your Unavailable Message 5 Press 2 to record your Busy Message 6 Press 3 to record your...
Page 63: ...de 1 A user may initiate or stop call recording by dialing the code during a call Check Extension Voicemail Default Code 2 Users could check their own voicemails by this code Voicemail for Extension D...
Page 64: ...Parking Preferences Call Parking Default Code 6 Extension range used to park calls Default 690 699 User may park an incoming call on a designated extension at first and then pick up the call again on...
Page 65: ...ller ID of the initiator For example if extension 500 makes a call to extension 501 After 501 picks up the call user 501 makes an attended transfer to extension 502 If selecting Transferer 502 will di...
Page 66: ...f you know whose phone is ringing and what is the extension number is you can pick up the call by pressing 04 extension number For example if a call reaches the Sales Department Manager s phone extens...
Page 67: ...1 91301 or 92301 to start monitor Call Parking Call Parking is a feature that allows the user to put a call on hold at one phone and continue the conversation from any other phone Call parking is acti...
Page 68: ...ial Prefix is 99 Please avoid conflict with other feature codes if you want to change the prefix 2 Click to add one Speed Dial 3 Fill in the Source Number and Destination Number Phone number for the n...
Page 69: ...urations General Preferences Enable Call Recording Enable or Disable Auto Recording feature You can choose Record Inbound calls Record Outbound calls Record Internal calls Storage Location After enabl...
Page 70: ...reliability among other benefits N1 telephone system supports RAID1 to increase the system reliability which allows you to insert two HDD Hard Disk Drivers to N1 telephone system and create RAID arra...
Page 71: ...in or pull out your SD card If you want to clear up the SD card please check if you need to back up the files in it Figure 16 2 SD Card Management Store Recordings to Network Disk The Network Disk fea...
Page 72: ...e network disk can be properly configured an SMB share folder accessible from N1 must be set up on a Windows based machine Once that has been set up please follow the steps below 1 Choose a window bas...
Page 73: ...will be stored Net Disk Access User Name The User name used to log in the Network share Leave this blank if it is not required In general you use the administrator account on PC as a user name here Ne...
Page 74: ...s the files Password The password for the user name Check Shared Recordings Open a file folder on your PC and type N1 IP address IP Address to check the shared recordings Example 192 168 5 149 Figure...
Page 75: ...y the registry before checking the shared file 1 Start Run regedit 2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevelto 1 If LmCompatibilityLevel doesn...
Page 76: ...t Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is FCC for USA Attended Transfer Caller ID When transferring an inc...
Page 77: ...TPS if HTTPS is enabled Figure 17 1 Web Sever 3 Extension Preferences You can change extension preferences on this Section There are 5 types of extension range including User Extensions Ring Group Ext...
Page 78: ...ension will force the office time closed for the device whatever the general setting is Enable Office Timing Dialing 82 82 is the default code on an extension will force the office time to take effect...
Page 79: ...N1 User Manual 74 Figure 17 4 Business Days Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays...
Page 80: ...N1 User Manual 75 Figure 17 5 Holidays...
Page 81: ...onfiguration of this section is only required when you use remote extensions Table 18 2 SIP Settings NAT NAT Settings Enable STUN Whether to enable STUN STUN Address STUN IP address STUN Port STUN por...
Page 82: ...ute Use NAT but do not include rport in headers Allow RTP Re invite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to...
Page 83: ...us Users could view all the extension status on this page Figure 19 1 Extension Status Table 19 1 Extension Status Registered IP Status for SIP Extensions Unregistered The SIP extension is not registe...
Page 84: ...ain name IP for the VoIP trunk IP Port display the IP address of the VoIP service provider and the SIP registry port Example 110 92 83 4 5060 Description the extension is registered on IP 192 168 6 14...
Page 85: ...nfo product type hardware version firmware version disk usage and memory usage can be viewed under Status SystemStatus System Info Figure 19 4 System Info Call Logs The call Log captures all call deta...
Page 86: ...ecord Download Searched Results Click to export the filtered records to a csv file Delete Searched Results Click to delete the filtered records Record Logs Under Status Reports Record Logs users could...
Page 87: ...k to play the recording file Download Click to download the chosen recording file Delete Click to delete the chosen record Download the Selected Recordings Click to download the selected recording fil...
Page 88: ...nfigure the network for N1 Figure 20 1 LAN Settings Table 20 1 LAN Settings Items Description DHCP If this option is set as yes N1 will act as DHCP client to get an available IP address from your loca...
Page 89: ...firewall and other security options on N1 to prevent the attack fraud and the system failure or calls loss Security Center All the security settings including Firewall Service Port Settings in N1 are...
Page 90: ...mn Figure 20 4 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages...
Page 91: ...Figure 20 6 Common Rules Table 20 3 Description of Common Rules Items Description Name A name for this rule e g HTTP Description Simple description for this rule E g accept the specific host to acces...
Page 92: ...select UDP or TCP Rate The maximum packets or connections can be handled per unit time For example if you configure it as below Port 8022 Protocol TCP Rate 10 min Then it means maximum 10 TCP connect...
Page 93: ...AMI Settings The Asterisk Manager Interface AMI is a system monitoring and management interface provided by Asterisk It allows live monitoring of events that occur in the system as well enabling you...
Page 94: ...Web Figure 20 11 Alert Settings IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule WEBLOGIN Web L...
Page 95: ...s Voicemail Settings page before using this feature Table 20 7 Description of Email Notification Settings Items Description E mail Notification Choose Yes No to enable disable the E mail notification...
Page 96: ...d and make N1 safer A strong password is comprised of letters numbers and characters 3 Save the changes the user will be automatically logged out 4 Log in N1 using the new password Date and Time Pleas...
Page 97: ...to a central network server Please note theN1 should be able to access to the Internet if you choose this method Set Date Time Manually Enter the time using the numbers on your keyboard Note You have...
Page 98: ...go to System System Preferences Firmware Update to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will restore to factory default settings 2 When update the firmwa...
Page 99: ...nstall automatically downloads and installs firmware updates without even asking A notification will be sent via a pre configured email address for the send and third items of Automatic Updates Figure...
Page 100: ...rectory click Browse button choose the firmware file BIN file upgraded patch Figure 21 4 Configure Tftpd32 Step3 Logon the N1 s Web page and go to System System Preferences Firmware Update choose TFTP...
Page 101: ...o restore using old package 3 Backup from an earlier version cannot be restored on N1 of a later version Create a New Backup Click to create a new backup Upload a Backup Click to upload a backup Resto...
Page 102: ...ck the system logs Figure 21 8 System Logs Enable Hardware Log Save the information of hardware up to 4 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log S...
Page 103: ...to capture packets for technician Integrate packet capture tool Wireshark in N1 The Packet Tool can be found under Status Reports Packet Tool Users could specify the destination IP address and port t...
