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Advanced Features
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Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
1. During a call, press Options , and then select Hold .
The call is held on your phone, and all of the phones registered with shared line show the call is in a held state.
Placing a Call on Private Hold
In SCA scenario, you can place a call on private hold that only you can retrieve the held call.
Topics
Setting a Private Hold Key
Holding a Call Privately
Retrieving a Held Call Remotely on a Shared line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call
that is in a held state, you can resume the held call remotely from other user's phone.
Before You Begin
There is at least one call placed on public hold on the shared line.
Procedure
1. Press SCA , and then select the held call.
2. Press Resume .
Barging In an Active Call on a Shared line
In SCA scenario, both you and other users can barge into an active call on the shared line. Only one user can barge into
a call at a time. After a user barges into a call, the call turns into a three-party conference.
Before You Begin
There is at least one active call on the shared line.
Procedure
1. Press SCA , and then select an active call.
2. Press BargeIn to interrupt the active call.
Pulling a Shared Call on a Shared line
In SCA scenario, both you and other users can pull an existing call from another shared phone that is active or held.
Before You Begin
There is an active or held call on the shared line. Contact your system administrator for the call pull feature access
code.
Procedure