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QUICK USER GUIDE

YEALINK W56H W60B 

SMARTCITYMETRO.COM

NAVIGATION KEYS

The Navigation keys allow you to scroll through the options 
and lists on the display keys by pressing left, right, up, or down. 
These keys are pre-programmed with shortcuts to specific 
functions like ringtone volume and the Directory. To customize 
shortcuts:
1. Press the OK key.
2. Select the Settings icon.
3. Select Shortcut.
4. Select the desired shortcut to customize.
5. Press the Change soft key.
6. Select a new setting for that shortcut.

TURNING THE HANDSET ON/OFF

To turn the handset on or off, long press (about 2 seconds) the 
On-Hook        key.  

TURNING THE SILENT MODE ON/OFF

In the Silent Mode, the handset displays incoming call 
information, but does not ring. To turn Silent Mode on or off, 
long press (about 2 seconds) the asterisk * key.

ADJUSTING THE VOLUME

• Press the left/right arrow when the phone is idle to adjust 
Ringer Volume.
• Press left/right arrow during a call to adjust Audio Volume of 
speakerphone/earpiece.

CHANGING RING TONES

• External Incoming Calls: Navigate to OK -> Settings -> 
Audio -> Ring Tones -> Melodies.  Select a ringtone for a line 
and hit Save.
• Internal Incoming Calls: Navigate to OK -> Setting -> Audio -> 
Ring Tones -> Melodies. Select an Intercom Call ringtone 
and hit Save.

ASSIGN A SPEED DIAL NUMBER

1. Press the OK key to enter the main menu, and then select 
Settings -> Telephony -> Speed Dial.
2. Press Up or Down keys           to highlight the desired digit 
key, and then press the Assign soft key.
3. Press Up or Down keys           to highlight the desired entry, 
and then press the OK soft key. If both the office number and 
mobile number are stored, press           to highlight the desired 
number, and then press the OK soft key again.

LOCAL CONTACT DIRECTORY

TO VIEW A CONTACT

• Navigate to OK -> Directory.

TO ADD A CONTACT

1. Press the OK -> Directory -> Options -> New Contact. 
2. Enter the Name, Number and Mobile info and Save.

TO EDIT A CONTACT

1. Navigate to OK -> Directory.
2. Select a Contact and Options -> Edit.
3. Edit information and Save.

TO DELETE A CONTACT

1. Navigate to OK -> Directory.
2. Select a contact and Options -> Delete -> Yes.

CALL HISTORY

The History list holds up to 100 entries. Icons indicate Placed, 
Received, Missed, or Forwarded call.  Press the left/right arrow 
keys to switch among the call lists.

TO VIEW CALL HISTORY RECORDS

1. Press History.
2. Select a record and Option -> Detail.

TO PLACE A CALL FROM THE CALL HISTORY

1. Press History and select a Contact.
2. Press Off-Hook     or Speakerphone     .

On-hook/Power. Powers handset off/on 

and returns to previous screen when on. 

Cancel actions and reject incoming calls.

Confirms actions. Enters Main Menu.

Connects to Voicemail.

Mutes/unmutes Speaker.

Turns Speakerphone off/on Switches 

between receiver, headset, hands-free. 

Transfers calls.

Left Softkey display History.

Right Softkey displays Line Status.

Increases/decreases Volume.

Scrolls through screen options.

Off-hook. Answers and places calls.

DISPLAY KEYS:

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