background image

 

The following provides information that can assist you in troubleshooting problems with 
your Yealink VP530 IP video phone. The phone can provide feedback in the form of 
on-screen error messages, status indicators, and log files for troubleshooting issues. You 
can try to troubleshoot the problem referring to the solution tips.   

For additional information, refer to the user guide of Yealink VP530 IP video phone or 
contact Yealink FAE (Field Application Engineer

)

We may need you to provide debug log information to help analyze your problem. By 
default, you can export the debug system log information to local PC. 

To export the system log to local PC via web user interface: 

1.

 

Login the web user interface of the phone. 

2.

 

Click on Phone->Configuration. 

3.

 

Select 6 from the pull-down list of Log Level. 

The default system log level is 3. 

4.

 

Click Confirm to accept the change. 

The web user interface prompts “Do you want to restart your machine?”. The 
configuration will take effect after reboot. 

5.

 

Click OK to reboot the phone. 

The system log level is set as 6, the debug level. 

6.

 

Mark the Local radio box in the Export System Log field. 

7.

 

Click Export to download and save the system log file to your local PC system. 

You can also export the debug log information to a syslog server. Refer to the following 
for more information. 

Refer to the above steps to configure the system log level. Instead of step 6, mark the 
Server radio box in the Export System Log field, enter the syslog server address.   

Summary of Contents for VP530

Page 1: ...local PC via web user interface 1 Login the web user interface of the phone 2 Click on Phone Configuration 3 Select 6 from the pull down list of Log Level The default system log level is 3 4 Click Co...

Page 2: ...leting the above settings check the system log file saved in the preset directory D Syslog We may need you to provide your phone configurations to help analyze your problem In some instance you may ne...

Page 3: ...supplier for shipping information sheet which includes MAC addresses according to the corresponding PO You can find the MAC address in the label of carton box You can also find the MAC address from th...

Page 4: ...us Accounts Check if the SIP parameters of the account have been set up correctly Both user name and register name are defined in the SIP server A user name is used to identify the account while a reg...

Page 5: ...the Volume key when the phone is idle Check if you have configured your phone to obtain the time and date from the SNTP server automatically If your phone is unable to access the SNTP server configur...

Page 6: ...contact your system administrator for help Note You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP You can enable SRTP on per acc...

Page 7: ...en after reset To reset your phone via phone user interface 1 Tap Advanced password admin Reset Reboot 2 Select the desired type from the pull down list of Reset Option 3 Tap in the Reset now field Th...

Page 8: ...ck on Phone Upgrade 3 Click Browse to select the firmware from your local system 4 Click Upgrade to upgrade the firmware The browser pops up the dialog box Firmware of the SIP Phone will be updated It...

Reviews: