Basic Call Features
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When someone retrieves the parked call, a notification notifying that the call was picked
up by the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person
who parked the call. For example, if yl31 parked a call and no one retrieves the call after a
preset period of time, the server returns the call to yl31. If yl31 doesn’t answer the parked
call after it’s returned, the call is terminated. The time limit for parked calls is set by the
system administrator.
Note
Group Call Pickup
If you sign into the phone using On-Premises account, you can use group call pickup feature.
Note that the current Online environment does not support this feature.
Group call pickup is used for picking up incoming calls within a pre-defined group. If the group
receives many incoming calls at once, the user will pick up the first incoming call, by dialing the
group pickup code. This feature depends on support from a Skype for Business server.
Note
If the call is ended by the other party before the call is retrieved, the prompting message “Parked
call ended before it can be retrieved” will be displayed on the LCD screen of the person who
parked the call.
Group and group pickup code are configurable on the Skype for Business Server only. Contact
your system administrator for more information.
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