Yealink SIP-T4 Series, Configuration Manual

Page: 32 / 150

BROADSOFT PARTNER CONFIGURATION GUIDE – YEALINK T4X IP PHONE 20-BD5476-00
©
2017 BROADSOFT INC. PAGE 32 OF 150
Figure 14 Account Register Page
3)
Browse to the
Account → Advanced
page and set the SIP Server Type to “Broadsoft”.
Figure 15 SIP Server Type Field
4)
To configure the Call Center features listed in the following table, see the related
autop
parameters.
Step Command Purpose
Step 1 Enable ACD feature for the line.
Example:
account.1.acd.enable =1
Enable ACD feature.

0 for Disabled

1 for Enabled
Step 2 Set the phone to display the Unavailable and
Available soft keys after logging into the ACD
system for the line.
Example:
account.1.acd.available = 1
The Unavailable/Available soft
key appears on the LCD screen
when the phone logging to the
ACD system.

0 for Disabled

1 for Enabled
Step 3 Configure the initial agent state for the line.
Example
account.1.acd.initial_state = 1
Configure the initial agent state.

1 for Available

2 for Unavailable
Step 4 Configure the unavailable code for the line.
account.X.reason_code.Y =
code
account.X.reason_code_name.Y = name
Example:
account.1.acd.unavailable_reason_ena
ble = 1
account.1.reason_code.1 = 100
account.1.reason_code_name.1= rest
Enable unavailable code
feature.

0 for Disabled

1 for Enable
The unavailable code length
must be within 10 characters.
The unavailable reason length
must be within 40 characters.
Value Y must be continuous,
with minimum and maximum as
1 and 100.