Yealink MP56 User Manual Download

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| Troubleshooting |

How can I obtain the MAC address of a device when the device is not
powered on?

You can use one of the following ways to obtain the MAC address of a device:

• The PO (Purchase Order) provided by the supplier.
• The label of the carton box.
• The phone’s bar code on the back of the phone.

Why can't I receive calls?

• Check if the account is logged in.

• Check whether your status is DND mode, if it is, you should reset status.
• Check whether the call forward is enabled on the phone.

Why doesn't my handset work?

Note:

It is not available to the Wireless Bluetooth handset.

• Check that the headset cord is fully connected to the headset jack on the phone.

How can I switch to Skype for Business edition?

• Upgrade firmware via the web user interface.
• Auto provisioning.

Checking the IP Address of Device

Procedure

Go to >

Settings

Device Settings

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Summary of Contents for MP56

Page 1: ...Downloaded from ManualsNet com search engine ...

Page 2: ...igning into Microsoft Teams and Locking Your Phone 19 Signing into Your Device 19 Signing into Microsoft Teams on Your Device 20 Signing into Microsoft Teams via Web Sign in 20 Signing out of Your Device 21 Phone Lock 21 Creating a Lock PIN 22 Enabling Phone Lock 22 Setting the Idle Timeout for Phone Lock 22 Unlocking Your Phone 22 Changing Your Lock PIN 23 Disabling Phone Lock 23 Using a Teams Ph...

Page 3: ...ng the Number 35 Placing Multiple Calls 35 Placing a Call from Call History 35 Redialing a Number 35 Placing a Call from Voicemail 36 Placing an Emergency Call from a Locked Phone 36 Auto Dial for Extension Dialing 36 Answering Calls 36 Answering a Call 36 Answering a Call When in a Call 36 Call Merge 37 Muting and Unmuting Audio 37 Holding and Resuming Calls 37 Placing a Call on Hold 37 Resuming ...

Page 4: ... the Details of Participants 45 Adding Participants to a Conference Call 45 Recording a Meeting 45 Turning on Live Captions 46 Raising Hand 46 Leaving the Conference 46 Using the Teams Meeting Feature 46 Scheduling a Meeting on the Teams Phone 47 Viewing the Meeting Details 47 Joining a Scheduled Meeting 47 Responding to the Meeting Invitation 47 Canceling the Scheduled Meeting 48 Editing the Sche...

Page 5: ...Available Wireless Network Manually 59 Connecting to the Wireless Network Using WPS 59 Adding a Wireless Network manually 60 Viewing the Wireless Network Information 61 Deactivating the Wi Fi Mode 61 Disconnecting the Wireless Network Connection 61 Optional Accessories with Your Phone 61 Bluetooth Headset 62 USB Headset 62 Wireless Headset 62 Connecting the Bluetooth Wireless Handset BTH58 62 USB ...

Page 6: ...ice 71 Viewing Device Status 71 Resetting Your Device 72 Troubleshooting 72 Why is the screen blank 72 Why does the device display Network unavailable 72 Why does the device display time and date incorrectly 72 How can I obtain the MAC address of a device when the device is not powered on 73 Why can t I receive calls 73 Why doesn t my handset work 73 How can I switch to Skype for Business edition ...

Page 7: ...ailed information about setting up your network and configuring features Regulatory Notice This guide provides information for all regulatory and safety guidance Getting Started This chapter aims to make you familiar with the phone user interface Note As you read this guide keep in mind that some features are configurable by your system administrator or determined by your device environment As a r...

Page 8: ...dio during calls and conferences The LED indicator glows red when the mute feature is activated 5 REDIAL Key Redials a dialed number 6 Speakerphone Key Enables you to place and receive calls using the speakerphone The LED indicator glows green when the speakerphone is activated 7 TRANSFER Key Transfers a call 8 HOLD Key Places a call on hold or resumes a held call 9 MESSAGE Key Accesses your voice...

Page 9: ...nected MP56 Hardware The following figure displays the hardware features on the MP56 phones The table lists each feature numbered in the figure No Name Description 1 Power Indicator LED Indicates phone statuses 2 Touch Screen 7 inches 800 x 480 capacitive 5 points touch screen tap to select items and navigate menus 3 HEADSET Key Enables you to place and receive calls through a headset The LED indi...

Page 10: ...mbers letters and special characters 12 Speaker Provides audio output during hands free 13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically MP58 MP58 WH Hardware The following figure displays the hardware features on the MP58 MP58 WH phones The table lists each feature numbered in the figure Note MP58 uses the Bluetooth wireless handset BTH58 is called ...

Page 11: ...nable you to enter numbers letters and special characters 10 HEADSET Key Enables you to place and receive calls through a headset The LED indicator glows green when the headset is activated 11 MUTE Key Mutes local audio during calls and conferences The LED indicator glows red when the mute feature is activated 12 Teams Key Initiates a Teams conference call by meet now 13 Speakerphone Key Enables y...

Page 12: ...feature 4 Microphone Provides audio input during calling 5 Speaker Provides audio output during calling 6 Volume Control Keys Adjust the volume of the handset and the phone 7 Charging Contacts Place the handset on the phone handset cradle the handset starts charging Related concepts Power LED Indicator of the BTH58 Related information Connecting the Bluetooth Wireless Handset BTH58 Power LED Indic...

Page 13: ...ge for 1s The handset is connected to the phone Fast flashing red Receives a call and the handset is not on the phone handset cradle Slowly flashing red The handset s battery is low Solid red The handset is charging Red for 3s The handset turns off automatically Red and green flashing alternately The handset is finding the phone Red green and orange flashing alternately The handset is upgrading Ac...

Page 14: ...all from the history entry or view the favorites information from the Calls screen NO Name Description 1 FAVORITES RECENT FAVORITES Displays favorite contacts RECENT Displays recent calls 2 Tap to retrieve a parked call 3 Tap to search for a contact 4 Tap to initiate a call Downloaded from ManualsNet com search engine ...

Page 15: ...eeting list Displays all the scheduled on the Teams phone from Teams client or Outlook 2 Tap to join the corresponding scheduled meeting 3 Tap to schedule a meeting 4 Meeting details Tap the corresponding scheduled meeting to view the meeting details Accessing the Voicemail Screen You can listen to voicemails or place calls to contacts from the Voicemail screen Downloaded from ManualsNet com searc...

Page 16: ...e voicemail list 2 Tap to play the voicemail 3 Tap to change the playback speed of the voicemail 4 Operation options Tap to view information of contact Tap to call the contact Tap to delete the voicemail 5 Contact details Displays the contact details and tap to place a call Downloaded from ManualsNet com search engine ...

Page 17: ...t details Tap the corresponding contact to view the contact details Entering Data and Editing Fields Using the On screen Keyboard Using the On screen Dial Pad Using the Phone Keypad Using the On screen Keyboard Before using the on screen keyboard to enter data you need to know the function of the keys on the on screen keyboard The Teams phone supports the Android Keyboard AOSP English US and Japan...

Page 18: ... to switch between the uppercase input mode and lower case 5 Input Modes Tap to switch among input modes character number letter 6 Special Characters Tap to enter the corresponding character 7 Space Key Tap to enter spaces Long tap to switch to Japanese input method Using the On screen Dial Pad Instead of using the on screen keyboard you can also use the dial pad on the dialing screen to enter dat...

Page 19: ...ture when necessary Signing into Your Device Signing out of Your Device Phone Lock Using a Teams Phone as a Common Area Phone Signing into a Teams Phone as a Guest User Signing into Your Device You can sign into your Microsoft online account directly on your device or sign into your device via a web sign in which includes your sign in address and password About this task Contact your system admini...

Page 20: ...ign in You will be connected to the Company Portal automatically 2 Enter your user credentials 3 After the device signs in successfully tap Got it Signing into Microsoft Teams via Web Sign in Procedure 1 Tap Sign in You will be connected to the Company Portal automatically Downloaded from ManualsNet com search engine ...

Page 21: ...ngs feature Procedure 1 Go to Settings Sign out 2 Select OK Phone Lock When the phone is not used you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information such as your scheduled meetings When the phone is locked you can still answer the incoming call If the administrator forcibly enables the phone lock feature on the Microsoft Teams Skype for Business...

Page 22: ...gs Phone Lock 2 Enable Lock Enable 3 Enter the lock PIN in the New PIN field 4 Enter the lock PIN again in the Confirm PIN field You can use your lock PIN to unlock your phone 5 Save the change Setting the Idle Timeout for Phone Lock You can configure the idle timeout after which the phone will be locked automatically About this task Note You can long press key 3s to lock the phone Procedure 1 Go ...

Page 23: ...one Lock 2 Enter the unlock PIN and tap Unlock 3 Disable Lock Enable Using a Teams Phone as a Common Area Phone Your phone can be set as a Common Area Phone CAP Instead of being located in someone s office common area phones are typically placed in an area like a lobby or another area that is available to many people to make a call for example a reception area lobby or conference room You have acc...

Page 24: ... Teams and Locking Your Phone 24 Signing into a CAP Meeting Account Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your user credentials Downloaded from ManualsNet com search engine ...

Page 25: ...r signing into the CAP account the screen is displayed as below After signing into the Meeting account the screen is displayed as below Signing out of a Common Area Phone Procedure 1 Go to Settings Device Settings 2 Tap Account sign out default password admin 3 Tap OK Downloaded from ManualsNet com search engine ...

Page 26: ...ing out of the Guest User You can sign out of the guest user after you use the phone Procedure 1 Go to Stop hot desking The phone prompts you whether to stop hot desking 2 Tap END The guest user is signed out and the host user is signed in automatically Note The guest user will automatically be signed out after the phone is idle for a designated time this time is configured by system administrator...

Page 27: ...tus to be available from any other status by tapping Reset status Contacts Managing Contact Groups Managing Contacts Managing Contact Groups View All Contact Groups Creating New Groups Editing Contact Group Name Deleting Contact Groups View All Contact Groups Procedure From the People screen tap Downloaded from ManualsNet com search engine ...

Page 28: ... People screen tap 2 Tap 3 Name your group 4 Select CREATE Editing Contact Group Name Procedure 1 From the People screen select Edit group 2 Select a group to edit and rename your group 3 Save the change Deleting Contact Groups Procedure From the Edit group screen tap Delete group Downloaded from ManualsNet com search engine ...

Page 29: ...edure 1 From the People screen tap 2 Tap 3 Enter the search criteria 4 Tap the desired contact and select a group 5 Save the change The contact appears in the selected group Adding Contacts to a Specific Group Procedure 1 From the People screen select All Contacts or a specific group 2 Tap the desired contact 3 Select Add to group 4 Select the desired group The contact is added to the selected gro...

Page 30: ...ed from the selected group Favorites By default all favorite contacts from the Teams desktop client are marked as favorite contacts on the phone You can add favorites or remove favorites Adding Favorites Removing Favorites Adding Favorites Procedure 1 From the Calls screen tap RECENT 2 Tap the desired contact 3 Tap The contact appears in the FAVORITES list Downloaded from ManualsNet com search eng...

Page 31: ...see and share all of your calls Teams phones provide the ability to setup and manage delegates Adding a Delegate from Settings Forwarding All Incoming Calls to Delegates Forwarding Incoming Calls to Delegates if Unanswered Synchronizing Incoming Calls to Delegates Adding a Delegate from Settings Procedure 1 Go to Settings Manage delegates 2 Type the person s name in the Add a delegate box and sele...

Page 32: ...Incoming Calls to Delegates if Unanswered You can configure the forwarded destination if the incoming call is not answered Procedure 1 Go to Settings Calling If unanswered 2 Tap My delegates Synchronizing Incoming Calls to Delegates You can synchronize incoming calls to delegates so that you and your delegates can receive the incoming calls simultaneously Procedure 1 Go to Settings Calling Also ri...

Page 33: ... boss About this task Boss s Call Status Delegates can see and monitor boss call status on the delegate s phone About this task In the example below the icon on the Boss tile shows the delegate that the boss is in an active call You can tap the icon to view additional details about the call Downloaded from ManualsNet com search engine ...

Page 34: ...es You can select the desired mode before placing a call or you can alternate among Speakerphone headset and handset modes during a call You can switch the audio output modes of a phone Switching to handset mode Pick up the handset Switching to speakerphone hands free mode Press the Speakerphone key The Speakerphone LED indicator glows green when the speakerphone is activated Switching to headset ...

Page 35: ...a new call Only one active call the call that has audio associated with it can be in progress at any time Procedure 1 During a call tap to return to the Calls screen 2 Tap on the Calls screen or tap to search and then dial out the contact The active call is placed on hold and the new call is set up Placing a Call from Call History You can place calls to contacts from the call history list which co...

Page 36: ...normalization rules to enable extension dialing in Teams Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad Answering Calls When you receive an incoming call on your phone you can choose to answer it in various ways Answering a Call Answering a Call When in a Call Answering a Call Procedure Do one of the following Pick up the handset Press...

Page 37: ...ther party cannot hear you Procedure 1 During a call press the mute key on the phone or tap on the touch screen The mute key glows red 2 To unmute audio press the mute key on the phone or tap on the touch screen The mute key is green Holding and Resuming Calls When you are in a call you can place an active audio call on hold and resume the call when you are ready Placing a Call on Hold Resuming a ...

Page 38: ...ing the speakerphone press the Speakerphone key Transferring Calls You can transfer a call to another party using the blind transfer or consultative transfer method Performing a Blind Transfer Performing a Consultative Transfer Performing a Blind Transfer You can transfer calls to other contacts immediately without consulting with them first Procedure 1 During a call press or tap Transfer Transfer...

Page 39: ...t or Number Forwarding All Incoming Calls to Delegates Forwarding Calls to Voicemail You can forward all incoming calls to your voicemail Procedure 1 Go to Settings Calling 2 Enable Call forwarding 3 Tap the Forward to field and then select Voicemail Forwarding Calls to a Contact or Number You can forward all incoming calls to a contact or number Procedure 1 Go to Settings Calling 2 Enable Call fo...

Page 40: ...Call park and retrieve feature allows a user to place a call on hold in the Teams service in the cloud When a call is parked the service generates a unique code for call retrieval The user who parked the call or someone else can use that code to retrieve the call About this task If the call park and retrieve feature is not available contact your administrator for more information Parking Teams Cal...

Page 41: ...n will hear music while they are placed on hold and waiting and the call in the queue will ring all call agents at the same time by default After a call agent accepts the call other agents phones stop ringing If you are assigned as an agent of the call queue the incoming calls to the call queue will display the name of the call queue to distinguish it from common calls Note The routing method Atte...

Page 42: ... anywhere on the phone Conference Calls This chapter provides basic operating instructions about initiating and managing a conference call Meet Now Initiating a Conference by Calling Multiple Contacts Initiating a Conference Call by Inviting Other Contacts Initiating a Conference Call from Call History Holding and Resuming a Meeting Managing the Conference Participants Adding Participants to a Con...

Page 43: ... on the touch screen 3 Enter the participant account information to search and then add members 4 Tap to initiate a conference Initiating a Conference Call from Call History Procedure 1 Tap Calls RECENT from the touch screen 2 Select a desired entry from the call history 3 Tap Holding and Resuming a Meeting When you are in a meeting you can put yourself on hold and resume the meeting when you are ...

Page 44: ...2 Tap Mute all All other participants in the conference call are muted Muting Individual Conference Participants Everyone can mute any other conference participants in the conference call Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant and then select Mute participant The participant is muted Removing the Participants...

Page 45: ...list Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant and then select View profile Adding Participants to a Conference Call Everyone in the conference call can add others to the conference Procedure 1 During the conference call tap 2 Tap on the touch screen 3 Enter the participant account information to search and then...

Page 46: ...connected Using the Teams Meeting Feature Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization You can join a Teams meeting as long as you have a Teams online account You can schedule meetings on the Teams phone the Teams client or the Outlook Meetings are synced automatically among them Calendar screen shows all the meeting ...

Page 47: ... 5 Optional Enter the description of the meeting 6 Tap to set up the meeting Viewing the Meeting Details You can view details of scheduled meetings such as the conference dial in number and conference ID Procedure 1 From the Calendar screen tap the desired meeting 2 Tap See more on the right of the screen Joining a Scheduled Meeting You can join a Teams meeting scheduled on the Teams phone the Tea...

Page 48: ...he Scheduled Meeting If you are the organizer you can cancel the scheduled meetings Procedure 1 From the Calendar screen tap the desired meeting 2 Tap Cancel occurrence at the bottom It prompts if you want to cancel this event 3 Tap OK Editing the Scheduled Meeting If you are the organizer you can edit the scheduled meetings such as adding participants Procedure 1 From the Calendar screen tap the ...

Page 49: ...ed in your voicemail After reading the voicemail you can delete it Listening to the Voicemail Deleting Voicemail Messages Viewing the Details of the Contacts Related tasks Signing into Microsoft Teams on Your Device Listening to the Voicemail Procedure 1 From the Voicemail screen tap the desired voicemail 2 Tap to play the voicemail 3 To change the playback speed of the voicemail tap You can also ...

Page 50: ...Setting the Language Time and Date Display Screen Savers Changing the Screen Backlight Brightness and Time Bluetooth Better Together over Bluetooth BToB Accessibility Features Setting Ringtones Using the Dark Theme By default the light theme is enabled You are allowed to change between light and dark theme Procedure 1 Go to Settings 2 Enable Dark theme It prompts that it will restart the app to sw...

Page 51: ... prompts if you are sure to change the language 3 Tap OK Note If your phone is set as a common area phone go to Settings Device Settings Language Admin only default password admin to set the language Time and Date Display You can set the time and date manually The time and date format is also customizable Setting the Time and Date Manually Changing the Time and Date Format Setting the Time and Dat...

Page 52: ...d time format from the Time Format field Screen Savers The screen saver automatically starts each time your device is idle for a certain amount of time You can stop the screen saver at any time by pressing any key or tapping the touch screen When your device is idle again for a preset waiting time the screen saver starts again Disabling Screen Saver Changing the Waiting Time for Screen Saver Chang...

Page 53: ...terface as the screen saver and display these pictures alternately 4 Tap OK Note If your phone is set as a common area phone go to Settings Device Settings Display Admin only default password admin Screensaver background to change the screen saver background Changing the Screen Backlight Brightness and Time You can change the backlight brightness of the LCD when the device is active in use The bac...

Page 54: ...th feature Before you begin Make sure the Bluetooth USB Dongle BT41 is connected to the T56A phone Procedure 1 Go to Settings Device Settings Bluetooth 2 Turn on Bluetooth Pairing and Connecting the Bluetooth Headset Before you begin Make sure that you have activated the Bluetooth mode and the Bluetooth headset is discoverable Procedure 1 Go to Settings Device Settings Bluetooth 2 Tap Scan to sear...

Page 55: ...2 Long tap the paired device and then select Details 3 Enter the desired name in the Rename field 4 Tap OK Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your device After the Bluetooth device is disconnected it stays in the paired devices list so that you can easily connect it to your device next time Procedure 1 Go to Settings Device Settings Bluetooth 2 Select t...

Page 56: ...k BToB Meeting Pairing the Device with PC Before you begin Make sure the Bluetooth is enabled on the phone enabled by default Procedure 1 Sign in on Microsoft Teams client installed on laptop or PC 2 Enable Bluetooth on laptop or PC 3 Sign in on the phone with the same account on Microsoft Teams client 4 Go to Connect a device The phone shows the available device to connect 5 Pair the device with ...

Page 57: ...elated information Operating Calls Accessibility Features The device includes a number of features to accommodate vision impaired users Large Text High Contrast Mode Color Correction Screen Reader Large Text You can change the displayed text size Procedure 1 Go to Settings Device Settings Accessibility 2 Turn on Large Text High Contrast Mode You can change contrast if any difficulties in reading t...

Page 58: ... for incoming calls forwarded calls and delegated calls Procedure 1 Go to Settings Calling 2 Select a desired ringtone from an available list of ringtone options Wireless Network The Teams device supports the Wi Fi feature If there is available Wi Fi you can enable the Wi Fi feature to connect the device to the wireless network Note The phones can automatically connect to the wireless network via ...

Page 59: ...n Available Wireless Network Manually Before you begin Get the password of the wireless network from your system administrator Make sure that the Wi Fi mode is activated Procedure 1 Go to Settings Device Settings Wi Fi 2 Tap Scan to search the available wireless network 3 Select the desired wireless network 4 If the network is secure enter its password 5 Tap CONNECT Related tasks Activating or Dea...

Page 60: ...S setup has completed successfully the touch screen will prompt connect successfully Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi Fi mode is activated Procedure 1 Go to Settings Device Settings Wi Fi 2 Tap WPS PIN to search the available wireless network The device screen prompts that you need to enter the PIN xxx on your WLAN router 3 Log into your gateway r...

Page 61: ...nnecting to the wireless network you can view the wireless network information such as wireless status link speed security IP address signal strength and so on Procedure 1 Go to Settings Device Settings Wi Fi 2 Select the connected wireless network Deactivating the Wi Fi Mode You should deactivate the Wi Fi mode when you need to connect your device to the wired network Procedure 1 Go to Settings D...

Page 62: ...calls by your headset For more information on how to connect EHS40 see the EHS40 User Guide on Yealink Technical Support page For more information on how to use your headset refer to the related documentation from the manufacturer Connecting the Bluetooth Wireless Handset BTH58 You can use the BTH58 Bluetooth wireless handset instead wired handset Note It is only applicable to MP58 WH Place the ha...

Page 63: ...ly call the contact by pressing the corresponding EXP key You can also view your Teams contacts presence from your expansion module Procedure 1 Connect the expansion module to the phone use a USB cable 2 From People screen select Edit group 3 Select a desired Teams group 4 Select Pin group to sidecar The contacts will be displayed on the EXP50 expansion module 5 Press the corresponding EXP key to ...

Page 64: ...our system administrator to enable it Enabling the Quick Ball Switching to Survivability App Switching to Teams App Survivability App Screens Call Features of Survivability App Enabling the Quick Ball You can use the quick ball to quickly switch between the survivability app mode and teams app mode Procedure 1 Go to Settings Device Settings Hybrid Mode 2 Enable Quick Ball The screen displays a qui...

Page 65: ...ccount Directory Displays local contacts you can search for contacts manage local directory groups and contacts History Includes missed placed received and forwarded calls you can view call details and manage the history record Line Key displays the account status you can expand the line keys list and the phone supports up to 16 accounts Call Features of Survivability App In survivability app mode...

Page 66: ...uch as All Sales or HR You can set a line key as Paging key or Paging List key on the phone which allows you to send announcements to the phones with pre configured multicast address es on specific channel s Note It is available only when hybrid mode is enabled Setting a Paging Key Sending a Paging by a Paging Key Setting a Paging List Key Setting a Paging Group Editing a Paging Group Sending a Pa...

Page 67: ...224 5 6 20 10008 in the Value field 7 Enter the desired channel between 0 and 30 in the Channel field 8 Save the change Sending a Paging by a Paging Key You can send a paging by using the Paging key when the phone is idle Procedure 1 Switch to survivability App 2 Tap the Paging key when the phone is idle Related tasks Switching to Survivability App Setting a Paging Key Downloaded from ManualsNet c...

Page 68: ... a Paging Group Procedure 1 Go to Settings Device Settings Paging List 2 Select the desired paging group The default tag is Empty if it is not configured before 3 Enter the multicast IP address and port number for example 224 5 6 20 10008 in the Address field 4 Enter the string that will display on the phone screen in the Label field 5 Select the desired channel between 0 and 30 in the Channel fie...

Page 69: ...aging List Key You can send a paging by using the Paging List key when the phone is idle Procedure 1 Switch to survivability App 2 Tap the Paging List key when the phone is idle Tap the desired paging group Long tap the desired paging group and select Paging Related tasks Setting a Paging List Key Downloaded from ManualsNet com search engine ...

Page 70: ...details of Privacy Cookies Microsoft Software License Terms and Third party Notices Procedure Go to Settings About You can select Privacy Cookies Terms of Use or Third Party Software Notices and Information to view the details Company Portal Microsoft Intune helps organizations manage access to corporate apps data and resources Company Portal is the app that lets you as an employee of your company...

Page 71: ...your email address 4 Select a desired type of issue and then enter the issue title 5 Tap SEND Maintaining Teams Devices When the device cannot be operated properly you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform Rebooting Your Device Viewing Device Status Resetting Your Device Rebooting Your Device Your system administrator may ask yo...

Page 72: ...the MAC address of a device when the device is not powered on Why can t I receive calls Why doesn t my handset work How can I switch to Skype for Business edition Checking the IP Address of Device Why is the screen blank If the device is powered from PoE ensure you use a PoE compliant switch or hub Ensure that the device is properly plugged into a functional AC outlet Why does the device display N...

Page 73: ...t is logged in Check whether your status is DND mode if it is you should reset status Check whether the call forward is enabled on the phone Why doesn t my handset work Note It is not available to the Wireless Bluetooth handset Check that the headset cord is fully connected to the headset jack on the phone How can I switch to Skype for Business edition Upgrade firmware via the web user interface A...

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