Yealink MeetingSpace VC800, Administrator'S Manual

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Troubleshooting
261
8.
Click
Export
to open the file download window, and then save the file to your local system.
To capture packets using the Ethernet software:
Connect the Internet ports of the system and the PC to the same HUB, and then use Sniffer,
Ethereal or Wireshark software to capture the signal traffic. You can also set mirror port on a
switch to monitor the port connected to the system.
Getting Information from Status Indicators
In some instances, status indicators are helpful for finding system troubles. Status indicators
may consist of the power LED, icons on the status bar of the display device or prompt messages.
The following shows two examples of obtaining the system information from status indicators:

If a LINK failure of the system is detected, the status bar of the display device
prompts ”Network disconnected”.

If the power LED does not light, it indicates the system is not powered on.
For more information on the icons, refer to Icon Instructions on page 3 .
Analyzing Configuration Files
Wrong configurations may have an impact on your system use. You can export configuration file
to check the current configuration of the system and troubleshoot if necessary. For more
information on how to export system configuration, refer to
Importing/Exporting Configuration
on page 250 .
Viewing Call Statistics
You can enter the view call statistics screen during an active call. Information includes: