Basic Call Features
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Retrieve Parked Skype for Business Calls on Another Phone:
1.
Dial the retrieval number (for example: #152).
When someone retrieves the parked call, a notification showing that the call was picked up
and by whom is shown on the phone of the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person
who parked the call. For example, if yl33 parked a call and no one retrieves the call, the
server returns the call to yl33. If yl33 doesn’t answer the parked call after it’s returned, the
call is terminated. The time limit for parked calls is set by the system administrator.
Note
Group Call Pickup
If you sign into the phone using On-Premises account, you can use group call pickup feature.
Current Online environment does not support this feature.
Group call pickup is used for picking up incoming calls within a pre-defined group. If the group
receives many incoming calls at once, the user will pick up the first incoming call, by dialing the
group pickup code. This feature depends on support from the Skype for Business Server.
Note
If the call is ended by the other party before the call is retrieved, the prompting message “Parked
call ended before it can be retrieved” will be displayed on the touch screen of the person who
parked the call.
Group and group pickup code are configurable on the Skype for Business Server only. Contact
your system administrator for more information.
Summary of Contents for CP960 Skype for Business
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