Yealink CP920 User Guide
24
Transferring Calls
During a call, you can transfer the call to another contact.
You can use one of three ways:
l
Blind Transfer
: Transfer a call directly to the third party without consulting.
l
Semi-Attended Transfer
: Transfer a call when receiving ringback.
l
Attended Transfer (Consultative Transfer)
: Transfer a call with prior consulting.
Topics
Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1.
Tap
Transfer
during a call.
2.
Enter the number you want to transfer to.
3.
Tap
B Trans
to complete the transfer.
Performing a Semi-Attended/Attended Transfer
You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.
Procedure
1.
Tap
Transfer
during a call.
2.
Do one of the following:
l
Enter the number or select a contact from the placed call list you want to transfer the call to.
l
Tap
Directory
. Select the desired contact from the Directory list.
3.
Tap
,
Send
or the OK key to dial out.
4.
Do one of the following:
l
When you hear the ringback tone, tap
Transfer
to finish the semi-attended transfer.
l
After the contact answers the call, tap
Transfer
to finish the attended transfer (consultative transfer).
Conference Calls
The phone supports a five-way local conference and multi-way network conference.
During the conference, follow these tips:
l
Mute your microphone when you are not speaking, especially in noisy environments.
l
Avoid tapping or rustling papers near the microphone.
l
Speak in your normal voice without shouting.
Topics
