Troubleshooting Methods
543
3.
Select
6
from the
Local Log Level
drop-down menu.
The default local log level is “3”.
4.
Enter the limit size of the log files in the
Max Log File Size
field.
5.
Click
Confirm
to accept the change.
6.
Reproduce the issue.
7.
Click
Export
to open the file download window, and then save the file to your local system.
A diagnostic file named
<MAC>-syslog.zip
is successfully exported to your local system.
Uploading Log to the USB Flash Drive
The phone log can be uploaded to the connected USB flash drive.
It is not applicable to
T48G/T46G/T42G/T41P/T40P/T40G/T33P/T33G/T31P/T31G/T31/T30P/T30/T29G/T23P/T23G/T21(P) E2/T19(P) E2
phones.
Procedure
1.
From the web user interface, navigate to
Settings
>
Configuration
.
2.
In the
Enable Local Log
field, select
Enabled
or
ON
.
3.
In the
USB Auto Exporting Syslog
field, select
Enabled
or
ON
.
4.
Select the desired value from the
Local Log Level
drop-down menu.
The default local log level is “3”.
4.
Enter the limit size of the log files in the
Max Log File Size
field.
5.
Click
Confirm
to accept the change.
6.
Reproduce the issue.
The log files are uploaded to your USB flash drive.
Viewing the Log Files
You can verify whether you got the correct log through the following key fields:
l
<0+emerg >
l
<1+alert >
l
<2+crit >
l
<3+error >
l
<4+warning >
l
<5+notice >
l
<6+info >
The default local log level is 3.
The following figure shows a portion of a boot log file (for example, boot.log):
