Yealink CP860 SERIES, Administrator'S Manual

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Troubleshooting
987
5.
Click
Export
to open file download window, and then save the diagnostic file to your local
system.
A diagnostic file named
allconfig.tgz
is successfully exported to your local system.
Note
To view the diagnostic file on your local system
:
1.
Extract the combined diagnostic files to your local system.
2.
Open the folder you extracted to and identify the files you will view.
You can select to export the Pcap trace, log files (boot.log and sys.log) and BIN
configuration files respectively.
For more information, refer to Capturing Packets on page 978 , Viewing Log Files on page 963
and BIN Configuration Files on page 983 .
Ping and Traceroute
You can use ping and traceroute diagnostics for troubleshooting network connectivity
problems via phone user interface. Ping is a very useful tool for determining whether or not a
phone is accepting packets. Related to the ping tool, the traceroute tool will normally provide
you with the ping times for each router that the network packets travel through to reach their
If the issue cannot be reproduced, just directly click
Export
to export all diagnostic files.