Yamaha YVC-200, User Manual, Page: 21 / 23

6. Troubleshooting
6.1. Before Contacting Support
Read this manual to check whether the problem can be resolved.
If the problem still continues, please contact the retailer or dealer who you purchased the product from.
6.2. Problems with Bluetooth Connections
Symptom Cause Solution
Unable to perform
pairing with a
smartphone via
Bluetooth The smartphone you are trying to pair
contains pairing information for a different
YVC-200. Delete the pairing information for the other
YVC-200 and then perform pairing.
(
→
Pairing )
Unable to connect to
smartphone via
Bluetooth The smartphone is not paired via Bluetooth. Perform pairing.
(
→
Pairing )
Another smartphone is connected via
Bluetooth (the Bluetooth indicator is alight). Disconnect the connection with the other
smartphone and then connect.
(
→
Disconnecting , Connecting )
6.3. Problems with Phone Call Audio Quality
Symptom Cause Solution
Sound is inaudible or
too low Speaker mute is active.
Unmute the speaker.
(
→
Unmuting the Speaker )
The speaker volume is low.
Increase the speaker volume.
(
→
Adjusting the Speaker Volume )
A speaker other than the YVC-200 is
selected in the communication app on the
computer connected via USB. Select the YVC-200 in the speaker device
settings of the communication app.
The YVC-200 is not selected in the audio
source settings of the smartphone
connected via Bluetooth. Select the YVC-200 in the audio source
settings.
(
→
Pairing )
Microphone mute is active on the other
caller. Unmute the microphone on the other caller.
The microphone sensitivity on the other
caller is low. Increase the microphone sensitivity on the
other caller.
Sound is inaudible or
too low at the other
caller Microphone mute is active.
Unmute the microphone.
(
→
Unmuting the Microphone )
The microphone sensitivity on the
computer connected via USB is low.
Increase the microphone sensitivity.
(
→
Adjusting the Microphone Sensitivity )
A microphone other than the YVC-200 is
selected in the communication app on the
computer connected via USB. Select the YVC-200 in the microphone
device settings of the communication app.
Speaker mute is active on the other caller. Unmute the speaker on the other caller.
The speaker volume on the other caller is
low. Increase the speaker volume on the other
caller.
6. Troubleshooting
6.1. Before Contacting Support | 19