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Yamaha YH-E500A, User Manual

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Yamaha YH-E500A User Manual Download Page 33

Troubleshooting

Read this first

If this product does not operate normally while you are using it, first check the following.

(

Turn the power off and then on again.

(

Make sure that this product have been sufficiently charged.

(

“Charging this product” (p.11)

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Update the firmware of this product to the latest version.

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“Updating the firmware” (p.32)

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Also, check the following.

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“No sound can be heard” (p.34)

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“Power will not turn on” (p.35)

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“The product cannot be charged” (p.36)

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“Cannot connect to a Bluetooth device” (p.37)

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“The product does not operate or play back” (p.38)

(

“The sound is distorted, noisy or choppy” (p.39)

(

“Problem Still Not Resolved (Customer Support)” (p.40)

33

Troubleshooting > Read this first

Summary of Contents for YH-E500A

Page 1: ...Headphones User Guide EN ...

Page 2: ...arging this product 11 Turning the power on 12 Turning the power off 13 Checking the remaining battery power 14 Connections 15 Registering a Bluetooth device pairing 15 Connecting to a Bluetooth device 17 Disconnecting from a Bluetooth device 18 Connecting using the cable 19 Wearing this product 20 Putting the headphones on 20 Operating this Product 21 Adjusting the volume 21 Listening to music 22...

Page 3: ...ding to your surroundings 29 Setting the auto standby time 31 Updating the firmware 32 Troubleshooting 33 Read this first 33 No sound can be heard 34 Power will not turn on 35 The product cannot be charged 36 Cannot connect to a Bluetooth device 37 The product does not operate or play back 38 The sound is distorted noisy or choppy 39 Problem Still Not Resolved Customer Support 40 Appendix 41 Speci...

Page 4: ...alcomm aptX is product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark registered by Qualcomm Incorporated in the U S A and other countries aptX is a trademark registered by Qualcomm Technologies International Ltd in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App StoreSM The App Store is a service mark of ...

Page 5: ...you must observe in order to prevent product failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this documentation are for explanatory purposes All company names product names and other such listings in this documentatio...

Page 6: ...xtend the life of the battery as long as possible use caution regarding the following If the product is not used for a long period of time the charging time may get longer When storing the product for a long time charge the product around once every six months to avoid excessive discharge 6 Notice Handling this product ...

Page 7: ...NG CARE which lets you enjoy rich sound quality even at low volumes Focusing on the characteristics of the human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects the sound balance for the optimal sound to match the volume By rendering a natural sound that s easy to listen t...

Page 8: ... of the accessories are included with this product Headphones main unit USB power cable 30 cm type C to A 3 5 mm stereo mini plug cable Carrying case Quick Start Guide User Guide Basic Safety Brochure 8 Product Overview Accessories ...

Page 9: ...9 Product Overview Accessories ...

Page 10: ...adband b Housing c Function key d Indicator e key key f Charging connector Plug the USB power cable into the connector for charging g ANC key h External input jack NOTE The housing features built in microphones that capture ambient sounds and conversations 10 Product Overview Part names ...

Page 11: ...er cable into the USB power adaptor The indicator lights up during charging and turns off when charging is completed NOTE You may not be able to charge if you use a USB power cable other than the one included with this product You may charge from the USB port on your computer instead of using a USB power adaptor This product s power will turn off during charging You will not be able to operate or ...

Page 12: ...indicator lights up as shown below and the power turns on Flashes red shows remaining battery power 2 sec Related links Checking the remaining battery power p 14 Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth device p 17 12 Charging and Powering Turning the power on ...

Page 13: ...ower off Turn the power of this product off 1 Hold down the function key for two seconds The indicator lights up as shown below and the power turns off Red 1 sec 2 sec 13 Charging and Powering Turning the power off ...

Page 14: ...messages Battery High plenty of charge remaining Battery Medium moderate charge remaining Battery Low small amount of charge remaining Indicator on controller Flashes three times red plenty of charge remaining Flashes two times red moderate charge remaining Flashes one time red small amount of charge remaining 14 Charging and Powering Checking the remaining battery power ...

Page 15: ...turned off hold down the Function key until the indicator flashes as shown in the illustration below You will hear the Pairing audio message in the earphone and the earphone will enter registration pairing standby mode Blue 5 sec Red Flashes alternately 2 Activate the Bluetooth function on the Bluetooth device A list of Bluetooth devices that can be connected will be shown 15 Connections Registeri...

Page 16: ...utomatically end after about two minutes To register again start from step 1 Up to 8 devices can be registered with this product From the 9th device on older registrations will be deleted the oldest is deleted first If a passkey is required when connecting input 0000 Related links Connecting to a Bluetooth device p 17 Disconnecting from a Bluetooth device p 18 About the app for earphones headphone...

Page 17: ...uetooth device it is waiting for connection Operate the Bluetooth device to connect with this product If successfully connected you will hear the Connected audio message The indicator will display as shown below Blue 20 sec NOTE This product connects to a single Bluetooth device and cannot connect to multiple devices at the same time Related links Registering a Bluetooth device pairing p 15 Discon...

Page 18: ...ode for a connection from a Bluetooth device Turn the Bluetooth device s power off This product will enter the waiting mode for a connection from a Bluetooth device Turn the power of this product off Related links Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth device p 17 About the app for earphones headphones p 25 18 Connections Disconnecting from a Bluetooth device ...

Page 19: ...cable included If you connect this product to an external device while the power is on the power will automatically shut off The following functions will not be available when connecting via cable Operating the keys on this product Phone calls Operating this product using the Headphones Controller NOISE CANCELLING feature AMBIENT SOUND feature 19 Connections Connecting using the cable ...

Page 20: ...uct Putting the headphones on Check the markings on the headphones for the left and right sides to make sure the headphones are positioned correctly when you put them on 20 Wearing this product Putting the headphones on ...

Page 21: ...st the volume key key Turn the volume up Press the key Turn the volume down Press the key NOTE When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume using that device 21 Operating this Product Adjusting the volume ...

Page 22: ...ress the ANC key The status changes in the following order NOISE CANCELLING the Noise Cancel audio message will be heard from this product AMBIENT SOUND the Ambient Sound audio message will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled default setting the Off audio message will be heard from this product NOTE To select a song for playback operate your Bluetooth device You can ...

Page 23: ...e call Press the function key End a phone call During the phone call press the function key Ignore a call Quickly press the function key twice when the call is coming in NOTE When a call is coming in any music being played will be paused Music playback will automatically resume when the call ends or you ignore the call Related links Adjusting the volume p 21 23 Operating this Product Receiving a p...

Page 24: ...oduct Function key 1 Press the function key twice The voice assistant will start and you can operate it using your voice NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details To finish listening to the voice assistant operate your Bluetooth device 24 Operating this Product Using the voice assistan...

Page 25: ...eadphones such as remaining battery power Make detailed settings on your earphones headphones Install the app from the App Store iOS devices or from Google Play Android devices See the information about the app on each store for details Related links Automatically adjust the sound quality according to the volume p 28 Playing back sound according to your surroundings p 29 Setting the auto standby t...

Page 26: ...e volume on off NOISE CANCELLING This sets the balance between the playback and ambient sound Auto Power Off Timer Sets the time it takes for the power to turn off after Bluetooth has been disconnected Related links About the app for earphones headphones p 25 List of product settings menu p 27 Automatically adjust the sound quality according to the volume p 28 Playing back sound according to your ...

Page 27: ...Accesses the User Guide License Information Displays the software license information for Headphones Controller End User License Agreement Displays the Terms of Use for Headphones Controller Related links About the app for earphones headphones p 25 List of settings main screen p 26 Automatically adjust the sound quality according to the volume p 28 Playing back sound according to your surroundings...

Page 28: ... balance offering rich sound quality playback even at a low volume Use the Headphones Controller app to make these settings LISTENING CARE Settings ON default setting enables LISTENING CARE OFF disables LISTENING CARE Related links About the app for earphones headphones p 25 List of settings main screen p 26 List of product settings menu p 27 28 Settings Automatically adjust the sound quality acco...

Page 29: ... will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled default setting the Off audio message will be heard from this product NOTE You can also set this feature with the NOISE CANCELLING button in the Headphones Controller app The settings are as follows NOISE CANCELLING the active noise cancelling feature of this product will reduce the noise from outside when sound is played bac...

Page 30: ...Related links Part names p 10 About the app for earphones headphones p 25 30 Settings Playing back sound according to your surroundings ...

Page 31: ... off after no connection has been received Use the Headphones Controller app to make these settings Auto Power Off Timer Settings 5min 30min 1h 3h OFF default setting continuous power is not automatically turned off Related links Turning the power on p 12 About the app for earphones headphones p 25 List of settings main screen p 26 List of product settings menu p 27 31 Settings Setting the auto st...

Page 32: ...oller to a power source for charging Turning the power of this product off Closing the Headphones Controller app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphones Controller app open the menu 2 Tap Confirm Firmware Update If new firmware has been released you will see instructions on how to perf...

Page 33: ...is product p 11 Update the firmware of this product to the latest version Updating the firmware p 32 Also check the following No sound can be heard p 34 Power will not turn on p 35 The product cannot be charged p 36 Cannot connect to a Bluetooth device p 37 The product does not operate or play back p 38 The sound is distorted noisy or choppy p 39 Problem Still Not Resolved Customer Support p 40 33...

Page 34: ...art playback Listening to music p 22 The cable may not be correctly connected when using the 3 5 mm stereo mini plug cable The 3 5 mm stereo mini plug cable jack of this product may not be correctly connected to your external device Connecting using the cable p 19 The volume of the external device is low when using a 3 5 mm stereo mini plug cable Raise the volume on your external device 34 Trouble...

Page 35: ...left Charge this product Charging this product p 11 The 3 5 mm stereo mini plug cable may be connected The power of this product will turn off while the cable is connected Remove the cable Connecting using the cable p 19 35 Troubleshooting Power will not turn on ...

Page 36: ... computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 36 Troubleshooting The product cannot be charged ...

Page 37: ...evice may not be working properly Delete the connection information of this product from the Bluetooth device and then pair this product with the device Registering a Bluetooth device pairing p 15 The registration information for the Bluetooth device that was registered on this product may have been deleted Pair this product once more Registering a Bluetooth device pairing p 15 This product may al...

Page 38: ...re charging Use the earphones after charging is finished There is no remaining battery power on this product Charge this product Charging this product p 11 The product is temporarily not functioning in a stable way Turn the power off and then on again 38 Troubleshooting The product does not operate or play back ...

Page 39: ... product electromagnetic waves such as microwave ovens Try placing the connected Bluetooth device as close to this product as you can Devices with wireless network connectivity may transmit signals that obstruct Bluetooth communications In this case turn off the wireless network connectivity feature on your Bluetooth device 39 Troubleshooting The sound is distorted noisy or choppy ...

Page 40: ...shown below For customers within Japan Please contact the store where you purchased this product or the Product Support Center as listed in the User Guide Basic For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center 40 Troubleshooting Problem Still Not Resolved Customer Support ...

Page 41: ... aptX HD Qualcomm aptX Supported content protection Japan only SCMS T RF output power Class 1 Maximum communication range 10 m without obstructions Maximum number of pairable devices 8 Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Headphones approx 3 5 hours Continuous playback time Approximately 38 hours Charging temperature 5 40 C General W...

Page 42: ...ion key Skip to the next song key hold down until you hear a beep Go back to the beginning of the song while in the middle of the song or back to the previous song when at the beginning of a song key hold down until you hear a beep Selecting the modes Turning the NOISE CANCELLING AMBIENT SOUND on off ANC key Phone calls Receive a phone call Function key End a phone call Function key Ignore a call ...

Page 43: ...Other functions Start pairing Hold down the Function key with the power off five seconds Start voice assistant Function key press quickly two times in a row 43 Appendix List of operations ...

Page 44: ...e charge remaining Flashes red one time small amount of charge remaining Standby mode for pairing with Bluetooth device Flashes between red and blue alternately Searching for paired Bluetooth device Flashes blue Finished connecting to Bluetooth device Lights up for 20 second blue and turns off Power off Lights up for 1 second Red and turns off Indicator display when charging Charging Lights up red...

Page 45: ...l Connected Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Noise Cancel NOISE CANCELLING enabled Ambient Sound AMBIENT SOUND enabled Off Disables NOISE CANCELLING AMBIENT SOUND Related links Turning the power on p 12 Turning the power off p 13 Checking the remaining battery power p 14 Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth dev...

Page 46: ...Yamaha Global Site https www yamaha com Yamaha Downloads https download yamaha com Manual Development Group 2020 Yamaha Corporation Published 08 2020 AM A0 AV19 0246 ...

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