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Contacting Customer Support
Before Contacting
Customer Support
Please check the manual
Check to see if the solution to your problem can be
found in the manual.
Check log information and setting
configurations
A Yamaha representative may ask for log (SYSLOG)
or configuration (config) information in order to
understand the situation. The problem may be easier
to fix if you provide log and configuration information
along with a description of your problem.
You can view the log and c
onfiguration information
using the following method.
1
Open a PC Web browser and click
Open
on the
File
menu.
The
Open
dialog box opens.
2
Type “http://1.16.100.101/” using single-
byte alphanumerics, and then click
OK
.
The Web interface’s user level main window
opens.
3
Click
Administrator Pages
.
The Web interface’s administrative main window
opens.
4
Click
Maintenance
.
5
Click
Execute
next to
Output
Configuration to Window
in the
Configuration Management
window
to view configuration information. Click
Execute
next to
Output SYSLOG to
Window
in the
SYSLOG Management
window.
to view log information.See also, “Maintenance
and Management” (page 70).
