Xtool D9 Pro User Manual Download Page 1

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Shenzhen Xtooltech Intelligent Co., LTD

USER MANUAL

D9 Pro Smart Diagnosis System

Summary of Contents for D9 Pro

Page 1: ...Shenzhen Xtooltech Intelligent Co LTD USER MANUAL D9 Pro Smart Diagnosis System ...

Page 2: ......

Page 3: ...ed trademarks service marks domain names logos and the company name All other marks for the other products and the company s name mentioned in the manual still belong to the original registered company You may not use the trademarks service marks domain names logo and company name of Xtool or other companies mentioned without written permission from the trademark holder Xtool reserves the right to...

Page 4: ...olating the laws and regulations caused by using the product or its data information Xtool shall not be liable for any incidental or consequential damages or for any economic consequential damages arising from the accidents of individual users and the third parties misuse or abuse of the device unauthorized change or repair of the device or the failure made by the user not to use the product accor...

Page 5: ...the selector is at P or N position to prevent the vehicle from moving when the engine starts Make sure the DLC diagnostic link connector is functioning properly before starting the test to avoid damage to the Diagnostic Tablet Do not switch off the power or unplug the connectors during testing otherwise you may damage the ECU and or the Diagnostic Tablet CAUTIONS Avoid shaking or dismantling the u...

Page 6: ...30 days The diagnosis APP may be locked and you need to synchronize data with the Internet to activate it AFTERSALES SERVICES E Mail supporting xtooltech com Tel 86 755 21670995 or 86 755 86267858 China Official Website www xtooltech com Please provide your device serial number VIN code vehicle model software version and other details when seeking technical support If there are screenshots or vide...

Page 7: ...INTRODUCTION 1 Tablet 2 Front View of Tablet 2 Back View of Tablet 3 Host Ports 4 VCI box 5 Front Back View of VCI BOX 5 Top Bottom View of VCI BOX 6 Technical Specifications 7 Packing Kit 8 2 GETTING STARTED 10 Main Interface 10 Operation System 12 Main Menu 16 Function Buttons 17 Navigation Buttons 18 Notification Bar 19 ...

Page 9: ...0 Report 错误未定义书签 Replay 错误未定义书签 File Manager 错误未定义书签 7 SETTINGS 87 Language 88 Units 89 Bluetooth 90 My Workshop Info 90 VCI Information 91 About 92 8 REMOTE ASSISTANCE 93 SHENZHEN XTOOLTECH INTELLIGENT CO LTD 104 ...

Page 10: ...nd more accurate diagnosis The D9 PRO Smart diagnosis system mainly includes Tablet VCI box Main test cable Connectors Power adapter Before performing the diagnosis program please make sure that the VCI box is successfully connected to your vehicle and connect the VCI box with Bluetooth on the tablet Some old cars with non OBD2 standard protocol need to be connected with our VCI box through specif...

Page 11: ...ou to operate all diagnosis functions and it can also work as a normal Android tablet FRONT VIEW OF TABLET Figure 1 1 Sample of Tablet Front View The front of the tablet is mainly a touchable display screen you can use your fingers to operate on the screen to finish most of the diagnosis process ...

Page 12: ...taking pictures Tablet Holder Used to support the tablet hold the tablet on the steering wheel or adjust the tablet height as needed Nameplate Show the basic information about the tablet such as product name and serial number etc Loudspeaker It supports external sound playback ...

Page 13: ...tablet PC communication and data transfer with VCI box when working VGA port A reserved interface can be used for charging DC charging port Charging port connected to the power adapter to charge the device Power button Long press to turn the device on off short press to switch the device into sleep mode Hold for about 20 seconds to force shut down the device ...

Page 14: ...x using a 12V power adapter to get access to the software FRONT BACK VIEW Front Back Figure 1 4 Sample of VCI Box screen 1 Display Screen Show status of the VCI box like battery voltage Bluetooth connection and car communication status Nameplate Show basic information about the VCI box like the serial number Make sure that you re using the VCI box that is paired with the tablet or it will not comm...

Page 15: ...TTOM VIEW Top Bottom Figure 1 5 Sample of VCI Box screen 2 DB15 Port Used to connect the VCI box to the OBDII port on the vehicle USB B Port Used to connect the VCI box to the tablet using USB B to USB3 0 cable ...

Page 16: ... 768 resolution Connectivity USB Wi Fi Bluetooth Camera 8 megapixel autofocus rear camera with flash Sensor Gravity sensor Audio Input Audio Output Microphone Loudspeaker Ports USB3 0 DC charging port VGA port DOIP port Battery 10000mAh 3 7V lithium polymer battery Input Voltage 12V DC Operating Temperature 10 50 Relative Humidity 90 Dimensions 315 07 218 35 34 61 mm ...

Page 17: ...M DAEWOO 12 1 8 SUZUKI 3 1 9 FIAT 3 1 10 HYUNDAI KIA 10 1 11 AUDI 4 1 12 MITSUBISHI 12 16 1 13 UNIVERSAL 3 1 14 CITROEN 2 1 15 BENZ 38 1 16 BENZ 14 1 17 SELFTEST 1 18 OBD II 16 1 19 DB15 Main Cable 1 20 Battery Cable 1 21 Cigar Lighter Cable 1 Host group 1 Tablet PC 1 2 VCI Box 1 3 USB3 0 To Type_B Main Cable 1 4 Charger for Tablet 1 5 Power Cable US 1 ...

Page 18: ...9 6 Power Cable EU 1 7 USB3 0 Data Cable Connect to PC 1 Accessories 1 Color Carton 1 2 Packing List 1 3 Certificate of Quality 1 4 Tool Case 1 5 Desiccant 4 6 User Manual 1 ...

Page 19: ...tomatically enter the guide process and request to select the language for the operating system Figure 2 1 Sample of Selection Languages After setting the system language you will enter the activation page as shown in the figure below You can also click the Trial button in the upper right corner to try it out before activation ...

Page 20: ...11 Figure 2 2 Sample of Activation Screen 1 Click Start Activate to enter the activation page as shown below Figure 2 3 Sample of Activation Screen 2 ...

Page 21: ...nter the diagnostic system and start using the device Figure 2 4 Sample of Activation Screen 3 MAIN INTERFACE OPERATION SYSTEM The picture below Fig 2 1 is the home screen of the operating system of the device You can also return to this interface at any time by clicking the home button on the bottom navigation bar ...

Page 22: ...13 Figure 2 5 Sample of OS Main page The app icons are as follows Table 2 1 Items Descriptions Browser Gallery Application Menu ES File Explorer ...

Page 23: ...ck the share button on the upper right and send the picture to your mobile phone or PC via Bluetooth or USB connection c Application Menu Show all the apps that you have installed into the device also allows you to manage them d ES File Explorer You can manage APP music files pictures etc in the device in this function and you can also use Local Home Cleaner to clean up files If you need to check ...

Page 24: ...e Android system including network battery status language device info and factory reset f D9 PRO Smart Diagnosis System This app provides full system diagnostic functions and also offers a range of specialist maintenance services It will be referred to as the D9 PRO Smart Diagnosis System App later in this manual ...

Page 25: ...on button on the menu the main menu will be shown as below Figure 2 7 Sample of APP Main Page This main menu contains Function Buttons and Navigation Buttons The touch screen navigation is made up of several menus and you can quickly access functions by clicking on the icons A detailed description of the menu structure can be found in the next section Function Buttons ...

Page 26: ... diagnosis menu Enter TeamViewer for remote support Update the software through the Internet Select the language and unit shown in the app and check the Bluetooth status device info and workshop info View extended functions like checking reports and checking Xtool official website Check the diagnosis report that recorded on your device prints it as PDF files or share it with other devices ...

Page 27: ...table below Table 2 2 Items Descriptions Press for screenshot Decrease volume Back to the previous interface Shows recently used applications Back to the main interface of the Android system Increase volume Showing the Bluetooth states Click this button to return to the diagnostic vehicle interface Press for screen recording ...

Page 28: ...19 NOTIFICATION BAR Slide down to open the notification bar You can adjust the brightness of the screen when you need it and you can also connect Wi Fi and so on Figure 2 8 Sample of NOTIFICATION BAR ...

Page 29: ... to the device the system will automatically enter the Activation Guide program This page allows you to set the language of the device operating system Figure 2 9 Sample of How to Select Languages After selecting the system language click Next to enter the Wi Fi connection page as shown below ...

Page 30: ...Figure 2 10 Sample of Selecting Wi Fi Select a network to connect to on the Wi Fi connection page After successful network connection the automatic system will jump to Factory mode to download the software ...

Page 31: ...matically reboot and request the system language selection again Figure 2 12 Sample of Selecting Languages After setting the system language you will enter the activation page as shown in the figure below You can also click the Trial button in the upper right corner to try it out before activation ...

Page 32: ...23 Figure 2 13 Sample of Activation Screen 1 Click Start Activate to enter the activation page as shown below Figure 2 14 Sample of Activation Screen 2 ...

Page 33: ...completed the first boot setup click OK to enter the diagnostic system and start using the device Figure 2 15 Sample of Activation Screen 3 If you meet problems like Registration failed please check your network or contact Xtool aftersales services supporting xtooltech co ...

Page 34: ...rvers and you can download them as needed To access the update application open the diagnosis application and click UPGRADE and it will show as below Figure 3 1 Sample of How to Update Vehicle Software D9 PRO Smart Diagnosis System has a three year free subscription when activated When you click update and it shows your device is now out of subscription please contact your dealer ...

Page 35: ...e Delete button shown on the upper part of the screen And you can select and delete multiple software at once Figure 3 2 Sample of How to Delete Vehicle Software When the device prompts that the memory is insufficient you can delete the models that are not frequently used to release the memory ...

Page 36: ...le control systems including the engine transmission anti lock braking system ABS airbag system SRS and perform kinds of actuation tests VEHICLE CONNECTION To start the diagnosis process the VCI communication box should establish communication with the vehicle and Bluetooth should be connected between the tablet and the VCI box Please follow the steps below Figure 4 1 Sample of How to Connect Devi...

Page 37: ...us to perform the functions If necessary please connect the VCI box with the tablet using the USB 3 0 to USB B cable especially when working on some processes that need to transfer lots of data such as ECU coding or programming Some older vehicles are not using the OBD2 16 port please make sure you re using the correct connector Some extra OBD Ⅰ connectors are attached to D9 PRO Smart Diagnosis Sy...

Page 38: ... shown on the screen Please select the region of your vehicle click the correct brand and start the diagnosis process Fig 4 2 Sample of Vin Identification Click the VIN button in the upper left corner you can choose to enter the vehicle diagnosis through the first 3 ways of AUTO SCAN SCAN CODE MANUAL ENTER AUTO SCAN ...

Page 39: ...m entrance to use this function Please make sure that the car and the device are well connected before using this function Fig 4 3 Sample of AUTOSCAN MANUAL ENTER It supports manual input of car VIN code When entering the VIN code manually make sure that the 17 characters entered are correct to avoid reading failure ...

Page 40: ...lly Inputting Vin SELECT VEHICLE BY AREA In addition to the above 3 methods you can also choose a car brand according to the region You can select the vehicle model that needs to be diagnosed according to the area as shown below ...

Page 41: ...program Click this button to experience and learn the operation process of the diagnostic function For some of the vehicle brands like Volkswagen when you click on the software there are several ways to select the model or system you want to run a diagnosis including Automatic Detection Manual Selection and System Selection ...

Page 42: ...brand year and model of the vehicle in the sub menu to diagnosis the vehicle Enter System Selection you can also diagnose the vehicle according to the system according to your needs after selecting the model OBDII menu supports reading the common fault codes in the engine The DTCs may not be the same when compared with using common diagnosis software DEMO is a demonstration program You can perform...

Page 43: ... ECU Information Read Clear Trouble Code Read Live Data Actuation Test Bi Directional Control Freeze Frame Figure 4 7 Sample of Basic Function Read ECU Information This function is to read ECU version information which is the equivalent of System Identification or System information in some electronic ...

Page 44: ...production date of diesel engine part number etc Figure 4 8 Sample of ECU Information Read Trouble Code Read trouble codes that are stored in ECU For the fault code the diagnostic instrument will give specific detailed definitions and explanations to help you locate and eliminate the car fault ...

Page 45: ...cal system troubles or executive circuit troubles it is also possible that signal of the sensor may bias within limits which can be judged in Live Data Clear Trouble Code It allows clearing current and historical trouble codes memory in ECU under the premise that all the troubles are eliminated There are two types of fault codes one is a permanent fault code and the other is a non permanent fault ...

Page 46: ...e the diagnostic tool to always read the trouble code because the code will always be saved in ECU Read Live Data That is to read the parameters of the running engine such as oil pressure temperature engine speed fuel oil temperature coolant temperature intake air temperature etc Based on these parameters we can judge directly where the problem lies which helps to narrow the scope of maintenance F...

Page 47: ...ystem is OK or No Trouble Code it means there is no related trouble code stored in ECU or some troubles are not under the control of ECU most of these troubles are mechanical system troubles or executive circuit troubles it is also possible that signal of the sensor may bias within limits which can be judged in Live Data Figure 4 11 Sample of PIDs List ...

Page 48: ...39 Click the magnifying glass on the top right you can search for related PIDs based on keywords Figure 4 12 Sample of the PIDs List related by Key Words Custom Support to show the selected PIDs ...

Page 49: ...Display All back to the page which display all PIDs Data recording Supports recording the current data value in the form of text you can view the recorded files in Reports Data Replay Pause Click this button to pause the timeline of timeline Combine ...

Page 50: ...gure 4 14 Sample of the PIDs Combination Actuation Test Actuation test also known as bidirectional control is a generic term used to describe sending and receiving information between one device and another Note When customizing the graphs the number of PIDs selected at a time should not exceed 5 ...

Page 51: ...ator tests inspection tests system tests or the like Reinitialization and reprogramming also can be included in the list of bidirectional controls Figure 4 16 Sample of the Actuation Test Menu This function allows the device to send information to and receive information from vehicle control modules For example in the case of OBD II generic information Mode 1 which relates to data parameters the s...

Page 52: ...nd coils perform system tests etc Users could check the individual part to see what is working properly by actuation test Figure 4 16 Sample of the Actuation Test Freeze Frame When the signal of the sensor is abnormal the ECU will save the data at that moment of failure to form a freeze frame It is usually used to analyze the reasons that may lead to car failures ...

Page 53: ... of different brands are not the same so the freeze frames displayed when diagnosing vehicles of different brands may also be different Some vehicles may not have the option of freeze frame which means that the model does not support this function ...

Page 54: ...s Fault Codes Durability of Mechanical Parts The Programming and Coding function is used to re flash the vehicle control modules which allows you to update the computer software of the vehicle to the latest version as well as to reprogram adaptive data of certain components after making repairs or replacements There are two general types of programming operations ECU Coding ECU Coding also known a...

Page 55: ...ailable programming or coding operations vary by test vehicle Only the available operations are displayed in the tablet menu The programming function applies only when the vehicle is connected with a VCI device which serves as a PassThru interface to establish communication with and transfer data to the vehicle s ECU Before applying the ECU programming function please make sure that the tablet com...

Page 56: ... operation failure caused by the abnormal voltage below the proper operating voltage Sometimes the failure can be recovered but the failed reprogramming can also cause a fault in the control module We recommend connecting an external battery maintainer to the vehicle to ensure a steady voltage is maintained throughout programming The required voltage differs by the vehicle manufacturer Consult veh...

Page 57: ...48 the previous operation does not succeed Please use this feature with caution and it is not recommended for non professionals ...

Page 58: ...d to reset after resolving common problems The special functions interface is shown as below Figure 5 1 Sample of Special Functions Due to the limitation of screenshots the special functions shown in this picture are not complete All special functions supported by the D9 PRO Smart Diagnosis System are subject to the actual special functions displayed on the device Please make sure the vehicle you ...

Page 59: ...l change is required This function can be performed in the following cases If the service lamp is on you must provide service for the car After service you need to reset the driving mileage or driving time so that the service lamp turns off and the system enables the new service cycle After changing engine oil or electric appliances that monitor oil life you need to reset the service lamp The oper...

Page 60: ...he instructions displayed and press OK after completing the instructions shown Figure 5 2 Sample of oil reset function screen 1 3 Enter Maintenance mileage reset menu 4 Input reasonable value of mileage and press OK ...

Page 61: ...rking Brake EPB System reset is a popular special function You can use this function to reset the electronic parking brake system and brake pads which also supports the brake pad replacement retraction release of the brake pump G sensor and body angle calibration This function has multiple uses and can safely and effectively maintain the electronic brake system ...

Page 62: ...ake pad After replacing the brake pad you must reset the brake pad Otherwise the car alarms 2 Reset must be performed in the following cases The brake pad and brake pad wear sensor are replaced The brake pad indicator lamp is on The brake pad sensor circuit is short which is recovered The servo motor is replaced The operation guidelines of the EPB function are shown as below 1 Enter the EPB menu a...

Page 63: ...54 Figure 5 4 Sample of EPB function screen 1 3 Enter the Enter maintenance mode menu and release the handbrake brake And press OK after completing the instructions shown ...

Page 64: ...osition in the SAS EEPROM Therefore the front wheels and the steering wheel must be set exactly to the straight ahead position before calibration In addition the VIN is also read from the instrument cluster and stored permanently in the SAS EEPROM On successful completion of calibration the SAS fault codes will be automatically cleared To reset the steering angle you need to first find the relativ...

Page 65: ...rforming four wheel alignment or recovering the car body you must reset the steering angle The operation guidelines of the SAS function are shown as below 1 Enter the SAS menu and choose relevant models according to the vehicle being tested 2 Enter the Set steering angle sensor menu and follow the instructions displayed Figure 5 6 Sample of SAS function screen 1 ...

Page 66: ...57 3 Wait until the following instruction is displayed and press Yes after completing the instructions shown Figure 5 7 Sample of SAS function screen 2 ...

Page 67: ...tructions displayed and press OK after completing the instructions shown Figure 5 8 Sample of SAS function screen 3 5 Wait until the following instruction is displayed and press OK after completing the instructions shown ...

Page 68: ...e time to employ regeneration Vehicles driven a lot at idling speed and low load will attempt to regenerate earlier than vehicles driven more with higher load and speed For regeneration to take place a prolonged high exhaust temperature must be obtained In the event of the car being driven in such ways that regeneration is not possible i e frequent short journeys a diagnostic trouble code will eve...

Page 69: ...M trap is removed or replaced The fuel additive nozzle is removed or replaced The catalytic oxidizer is removed or replaced The DPF regeneration MIL is on and maintenance is performed The DPF regeneration control module is replaced The operation guidelines of the DPF function are shown as below 1 Enter the DPF menu and choose relevant models according to the vehicle being tested 2 Enter the DPF re...

Page 70: ...en 1 4 Read the fuel tank level and make sure that it fulfills the requirement displayed 5 Read the carbon deposit load 6 Choose the drive to warm up and follow the instructions listed below And press OK after completing the instructions shown ...

Page 71: ...on screen 2 7 Read the note carefully and follow the instructions shown on the screen And press OK after completing the instructions shown Figure 5 12 Sample of DPF function screen 3 8 Follow the instructions displayed and press OK after ...

Page 72: ... completing the instructions shown Please pay attention to the Note Figure 5 13 Sample of DPF function screen 4 9 Press the OK button to start the regeneration Figure 5 14 Sample of DPF function screen 5 ...

Page 73: ...10 Wait for the value of carbon deposit to decrease until a message of Emergency regeneration has been completed popes up this process may take up to 40 minutes Figure 5 15 Sample of DPF function screen 5 ...

Page 74: ...65 11 Wait for 2 minutes to let the particulate filter cool down Figure 5 16 Sample of DPF function screen 6 12 Press drop out to exit the DPF function ...

Page 75: ...y matching must be performed in the following cases The main battery is replaced Battery matching must be performed to clear original low battery information and prevent the related control module from detecting false information If the related control module detects false information it will invalidate some electric auxiliary functions such as automatic start stop function sunroof without one key...

Page 76: ...u and choose relevant models according to the vehicle being tested 2 Turn on the ignition switch 3 Press OK to continue the BMS function 4 Enter battery capacity within the given range and press OK after the input Figure 5 17 Sample of BMS function screen 1 5 Enter the battery manufacturer and press OK after the input ...

Page 77: ...68 Figure 5 18 Sample of BMS function screen 2 6 Enter the 10 digit battery serial number and press OK after the input ...

Page 78: ...the actions of regulating throttle or idle engine to adjust the amount of air intake The operation guidelines of the Throttle function are shown as below 1 Enter the Throttle menu and choose relevant models according to the vehicle being tested 2 Enter the Auto Recognition menu and turn on the ignition switch 3 Read carefully and complete the requisites listed before performing the throttle regene...

Page 79: ...70 Figure 5 20 Sample of throttle function screen 1 4 Wait until all the parameters are read and displayed Figure 5 21 Sample of throttle function screen 2 ...

Page 80: ...ccurately and correcting cylinder injection quantity After the ECU or injector is replaced the injector code of each cylinder must be confirmed or re coded so that the cylinder can better identify injectors to accurately control fuel injection In general cases there is no need to do the coding matching function after cleaning The identification of the fuel injector includes its working accuracy va...

Page 81: ...and choose relevant chassis models according to the vehicle being tested 2 Enter the Fuel injection nozzle injection volume adjustment menu Read the note displayed carefully and press OK after the reading Figure 5 22 Sample of injector coding function screen 1 3 Read and confirm the value stored in the cylinders ...

Page 82: ...73 Figure 5 23 Sample of injector coding function screen 2 4 Enter the Change the value of cylinder menu of the replaced injector s enter the new 5 digit value and then press OK ...

Page 83: ...te successfully pops up 6 Turn off the ignition switch 7 Wait until the message asked you to turn on the ignition switch 8 Re enter the Fuel injection nozzle injection volume adjustment menu to check whether the new value s are shown Figure 5 25 Sample of injector coding function screen 4 ...

Page 84: ...is no fault code If there is a fault code the gearbox memory function cannot be reset Please road test after reset The operation guidelines of the Gearbox Matching function are shown as below 1 Enter the Gearbox matching menu and choose relevant models according to the vehicle being tested 2 Enter the Reset adaptive value menu 3 Turn on the ignition without starting the engine 4 Read the note and ...

Page 85: ...h machining tolerance and saves to the tablet to more accurately diagnose engine misfires If gear learning is not performed for a car equipped with a Delphi engine the MIL turns on after the engine is started The diagnostic device detects the DTC P1336 Gear not learned In this case you must use the diagnostic device to perform gear learning for the car After gear learning is successful ...

Page 86: ...ent gear learning must be performed The operation guidelines of the Gear learning function are shown as below 1 Enter the Gear learning menu and choose relevant models according to the vehicle being tested 2 Turn on the ignition switch to start the vehicle 3 Enter the Tooth Learning menu Read carefully and complete the requisites listed before performing the gear learning function And press OK aft...

Page 87: ...78 Figure 5 27 Sample of gear learning function screen 1 4 Read the instructions displayed and press Yes to start the learning process Figure 5 28 Sample of gear learning function screen 2 ...

Page 88: ...s the accelerator pedal down and hold it until a message of The learning is successful please release the accelerator pedal pops up 6 Release the accelerator pedal and press OK to exit the gear learning function ...

Page 89: ...printing the saved files such as Live Data Trouble codes or pictures generated in the process of diagnosis users also can view a record of which cars have been previously tested It includes 3 parts Report Replay File Management Figure 6 1 Sample of Report ...

Page 90: ...reports according to your needs Figure 6 2 Sample of Report List When you open the report located in the header of the table is the studio information you filled in advance in the system setup then the information of the vehicle including the diagnosis date and time VIN vehicle brand diagnosis path etc as shown as below ...

Page 91: ...right corner to output the pdf report If you need to close the report you could tap on the button Exit Please follow the below steps to print your report Step 1 Install an APP that can drive your target printer Add the printer and input the IP address of the printer in the APP or you can contact your dealer for help ...

Page 92: ...Printing Turn printer on Step 3 Report Choose report Print PDF Report Print Figure 6 4 Sample of How to Print Report Screen 1 Step 4 Click the top left corner of the screen and choose the printer you added before Then click the button on the right to print ...

Page 93: ...Y This function allows you to replay the living data recorded during the diagnosis process Figure 6 6 Sample of Data Playback Screen 1 Before replaying the living data please make sure you click on the Save to Reference button during the diagnosis ...

Page 94: ...of Data Playback Screen 2 FILE MANAGER This function allows you to check and delete files on the device Please use this function under the guidance of professionals Ordinary users are not recommended to use it by themselves ...

Page 95: ...86 Figure 6 8 Sample of File Manager ...

Page 96: ...tings Click the Settings button to adjust the default settings and view the information of the D9 PRO SMART DIAGNOSIS SYSTEM There are several options available in the system settings Language Units Bluetooth My Workshop Info VCI Info About ...

Page 97: ...ves If you need to switch other languages please contact the dealer to unbind the current language configuration and rebind it to the language configuration you need to switch After the configuration is successfully changed you can switch the target language Figure 7 2 Sample of Language Selection This will only change the language of the APP If you want to change the system language please go to ...

Page 98: ...Language Choose language Step3 OS Settings Language input Choose Language Step4 Back to Updates to pull all packages again UNITS You can switch the unit used by the system D9 PRO provides you with metric imperial and U S units You can directly click on the unit when you need it after the switch is successful a blue checkmark will be shown behind the unit s name Figure 7 3 Sample of Units Selection...

Page 99: ...s first Figure 7 4 Sample of Bluetooth Selection MY WORKSHOP INFO Click on My Workshop Information you can input your workshop information here As shown in the figure below you just need to fill in the valid information in the corresponding column and click SUBMIT And then it will show your workshop information in the report when you ...

Page 100: ...NFORMATION You can view the VCI information here including the VCI firmware name the latest firmware version the currently used firmware version and the VCI firmware type If the current firmware version is lower than the latest firmware version you can choose to update your firmware version and click Update VCI Firmware to complete the operation ...

Page 101: ... Firmware Information Before updating the VCI Firmware please ensure the tablet s connection to the Internet is stable ABOUT Tap on ABOUT you can check the serial number and APP version here Figure 7 7 Sample of About Information ...

Page 102: ...your tablet on a PC through the TeamViewer software thereby obtaining temporary remote support from the Xtool technical support centre Figure 8 1 Sample of Activating Team Viewer Screen 1 Tablets and mobile devices running TeamViewer are identified by a globally unique ID When the remote application is started for the first time the ID will be automatically generated according to the hardware ...

Page 103: ...urn on the power of the tablet 2 Click Remote in the diagnosis application The TeamViewer screen is displayed and the device ID will be generated 3 Your partner must install the remote control software on his her tablet by downloading the full version of the TeamViewer program http www teamviewer com online and then start the software on his her tablet at the same time to provide support and remot...

Page 104: ...eed to perform one specific function before the system can generate a diagnosis report normally After the diagnosis is completed you need to step back to the previous menu step by step to generate the diagnosis report successfully If the APP is killed directly the report also cannot be triggered 3 If the report still cannot be generated after troubleshooting according to the above prompts please t...

Page 105: ...96 Fig 9 1 Sample1 How to clear APP cache Fig 9 2 Sample1 How to clear APP cache ...

Page 106: ...ORT The XTOOL device is compatible with third party print drivers You can download the printer driver you need in the browser that comes with the tablet to install it and then set your printer in the OS settings After the setting is completed you can print it in the Report ...

Page 107: ...mail etc When you set up the email please make sure that the email client configuration address you entered is correct Q5 HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT Please contact your dealer or send an email to our technical support center Email address supporting xtooltech com And our technical support team will confirm the time of remote support with you Q6 HOW TO GENERATE AND UPLOAD DIAGNOS...

Page 108: ...the scan tool you owned 2 Check whether the vehicle is properly connected e g whether the ignition is ON and the diagnosis of some vehicles need to turn on the engine If your tablet is equipped with a VCI box please check the status of the VCI box indicator 3 Confirm whether you have entered the correct diagnosis menu 4 Confirm whether the AUTO SCAN function can assist you to enter the correct dia...

Page 109: ...e charging state you need to first press the power button to light up the screen showing the charging status Then press and hold the power button for 4 5 seconds until the boot animation is shown on screen Q11 FAILED TO OPEN THE DIAGNOSIS APP WITH PROMPT SYNC YOUR DEVICE THE DEVICE HAS BEEN OFFLINE FOR MORE THAN 30 DAYS YOU SHOULD CONNECT INTERNET SYNC DEVICES TO THE NETWORK STATUS The tablet has ...

Page 110: ...device still cannot use the diagnostic function please contact our technical team supporting xtooltech com Q12 FAILED TO ENTER VEHICLE MENU If you encounter the following two prompts please delete the package and download it again to diagnose Failed License exception ...

Page 111: ...purchaser of this XTOOL device that should this product or any part thereof during normal usage and under normal conditions be proven defective in material or workmanship that results in product failure within one year from the date of purchase such defect s will be repaired or replaced with new or rebuilt parts with Proof of Purchase at the Company s option without charge for parts or labor direc...

Page 112: ...ose mechanical serial number or electronic serial number has been removed altered or defaced 3 Damage from exposure to excessive temperature or extreme environmental conditions 4 Damage resulting from connection to or use of any accessory or other product not approved or authorized by the Company 5 Defects in appearance cosmetic decorative or structural items such as framing and non operating part...

Page 113: ...iuxian Avenue Nanshan District Shenzhen China Factory address 2 F Building 12 Tangtou Third Industrial Zone Shiyan Street Baoan District Shenzhen China Service Hotline 0086 755 21670995 86267858 Email marketing xtooltech com supporting xtooltech com Fax 0755 83461644 Website www Xtooltech com ...

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