Xorcom UC924 User Manual Download Page 1

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UC924 IP Phone

Xorcom

UC924 IP Phone

User Manual

Summary of Contents for UC924

Page 1: ...UC924 IP Phone Xorcom UC924 IP Phone User Manual...

Page 2: ...REEN 32 INITIALIZATION 34 Boot 34 Initialization 34 Firmware Upgrade 35 Reboot 35 Network 36 USING THE PHONE INTERFACE 37 STATUS 38 Viewing Phone Status 38 Viewing status using the phone interface 38...

Page 3: ...Configuring a Static IP address using the phone interface 66 Configuring PPPoE using the phone interface 67 Configuring Network using the web interface 68 IPv6 69 Configuring IPv6 using the phone inte...

Page 4: ...91 Configuring Distinctive Ring Tone using the web interface 91 Volume 92 Adjusting Ring tone Volume using the phone interface 92 Adjusting Handset Volume using the phone interface 93 Adjusting Heads...

Page 5: ...the web interface 113 Disabling Auto Answer using the web interface 113 CALL HOLD 114 Holding a call in Handset mode 114 Holding a call in Headset mode 115 Holding a call in Speaker mode 115 CALL TRA...

Page 6: ...rface 140 BLF LIST 141 Configuring BLF List using the web interface 141 VOICE MESSAGES 142 Configuring Voice Mail feature using the phone interface 142 Configuring Voice Mail Line Key using the web in...

Page 7: ...using the web interface 161 DND 162 Configuring DND using the phone interface 162 Configuring DND using the web interface 162 Enabling DND feature 162 Disabling DND feature 162 REDIAL 163 Configuring...

Page 8: ...g phone interface 180 Factory Reset using the web interface 180 PCAP FEATURE 181 Using Pcap using the web interface 181 SYSTEM LOG 182 To Download System Log using the web interface 182 UPGRADE 183 Fi...

Page 9: ...com Xorcom Ltd gives its right to download and print copies of this content for private use only as a user manual No parties shall have the right to alter modify or use for commercial purposes without...

Page 10: ...UC924 IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 10 of 193 2 Packing List The box contains the following parts check that all items are present 1 Phone device 2 Stand...

Page 15: ...hone Copyright 2019 Xorcom Ltd All rights reserved Page 15 of 193 Connect Network and Power If you are using PoE as the power source for your IP phone make sure that you connect it to the socket marke...

Page 17: ...heir context sensitive features Navigation keys 1 OK Up arrow key move up a selection shown on the screen Right arrow key move to the right in a selection displayed on the screen Left arrow key move t...

Page 18: ...d 26 URL Record 27 Paging 28 Group Listening 29 Public Hold 30 Private Hold 31 Hot Desking 32 ACD 33 Zero Touch 34 URL 35 Network Group 36 Multicast Paging 37 Group Call Park 38 CallPark Retrieve 39 P...

Page 19: ...end key Volume Decrease the volume Increase the volume Hold Hold or to resume a call during a conversation Transfer Transfer a call to a third party Enable or disable Forward feature during the idle p...

Page 20: ...9 Xorcom Ltd All rights reserved Page 20 of 193 Icons Icon Description Network down Line Registration successful Line Not Registered Line Ringing Speed Dial BLF BLF Ringing BLF Talking Speakerphone mo...

Page 21: ...ight 2019 Xorcom Ltd All rights reserved Page 21 of 193 Voice messages Text message Mute Do Not Disturb DND Minimum Volume SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference K...

Page 22: ...Copyright 2019 Xorcom Ltd All rights reserved Page 22 of 193 Call Park Intercom Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call...

Page 24: ...ator LED Line LED when used as line BLF or BLF List Key LED when used as BLF LED Status Description Steady Green Idle status for the monitored line Steady Red Monitored line is calling or during a cal...

Page 25: ...the SCA group in Public Hold status Blinking Red every 500ms Other member of the SCA group s LED status when a member of the SCA group in Public Hold status Blinking Green every 500ms A member of the...

Page 27: ...phone In addition you can use the web interface to access all configuration settings In many instances it is possible to use both the phone interface and the web interface to operate the phone and ch...

Page 28: ...essage View and Set Basic Settings Language Time Date Time Date Format DHCP Time Ring Tone Headset Font Size Advanced Settings Accounts Network Phone Setting Auto Provision Display Display Mode Wallpa...

Page 29: ...m Ltd All rights reserved Page 29 of 193 Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser...

Page 30: ...one Copyright 2019 Xorcom Ltd All rights reserved Page 30 of 193 Forward Transfer Hold DND Redial Call Return SMS Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking ACD Zero...

Page 32: ...e account by pressing right or left navigation key The Line keys are also can be used as other function keys For more information you can refer to Line Keys 4 Soft key Shows the soft key labels The de...

Page 34: ...performs the following steps Boot The phone finishes the initialization process by loading the saved configuration The phone will display the following message on the LCD screen Initialization After t...

Page 35: ...irmware Upgrade The IP Phone will upgrade the firmware if new firmware is found on your server During this stage the phone will display the following message on the screen Reboot If new firmware was f...

Page 36: ...com Ltd All rights reserved Page 36 of 193 Network By default the phone will attempt to contact the DHCP server on your network in order to obtain valid network settings such as IP address subnet mask...

Page 37: ...us indicates whether the account registered successfully or not When changing account information suing the phone a Restart message will be displayed when returning to the Idle screen When the current...

Page 38: ...the phone interface or web interface The phone status information includes model IP addresses MAC address firmware hardware WAN type subnet mask LAN type gateway DNS as well as accounts and registrat...

Page 40: ...ts this phone supports 12 accounts Viewing status using the web interface 1 Login to the web interface refer to Web Login for details of the login process 2 View the information of Version Account Sta...

Page 42: ...one Interface 1 Press Menu Settings Advanced Accounts The default password is admin 2 Select an account 3 Select Enable to activate the account 4 Select the desired profile of the account 5 Enter the...

Page 43: ...ected keys allows you to choose special symbols Pressing 0 allows you to choose any of Pressing 1 allows you to choose Pressing allows you to choose any of Pressing allows you to choose any of Registr...

Page 44: ...right 2019 Xorcom Ltd All rights reserved Page 44 of 193 2 Enter the Primary SIP Server and other profile information 3 Select and configure SIP Transport 4 Click SaveSet to save the configuration 5 C...

Page 45: ...m Ltd All rights reserved Page 45 of 193 6 Select Yes for Account Active 7 Select the desired Profile 8 Enter the SIP User ID Authenticate ID Authenticate Password and other account information 9 Clic...

Page 46: ...onfiguration such as Time Language Volume etc General Settings Web Login 1 Login to the web interface refer to Web Login for details of the login process and get the IP address by clicking Menu Status...

Page 47: ...dress server port for example 192 168 0 122 5090 Administrator Password The password is mainly used for login the web interface or set the advanced settings through the phone interface The default pas...

Page 48: ...new password and confirm the new password 3 Press Save soft key or OK to save the new password Changing Password using the web interface 1 Login to the web interface refer to Web Login for details of...

Page 49: ...you use the web interface the initial defaults are user name admin password admin Language The default phone interface language is English Changing Language using the phone interface 1 Press Menu Sett...

Page 50: ...50 of 193 Changing Language using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Preference Web Language LCD Language 2 Select the...

Page 51: ...he IP phone Wallpaper Changing wallpaper using the phone interface 1 Press Menu Display Wallpaper 2 Press and or press Switch soft key to display the different pictures 3 Press or Save soft key to sav...

Page 52: ...y the selected picture will display as screensaver The photo size must be less than 2MB format must be bmp or jpg name length cannot exceed 48 characters and the file name can only consist of letters...

Page 53: ...of 193 Disabling Screen Saver using the phone interface 1 Press Menu Settings Basic Setting Screensaver 2 Press Right arrow Left arrow Switch soft key to set the time out as Off and press the Save bu...

Page 54: ...he login process and click Setting Preference 2 Choose the picture that you want to use as screen saver 3 Click Upload Photo to save the upload picture Disabling Screen Saver using the web interface 1...

Page 55: ...Logo field 4 Click SaveSet to save the configuration Set Wake Up Screen Saver using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting...

Page 56: ...nu Settings Basic Setting Time Date NTP Settings 2 Press Left arrow or Right arrow key or Info Switch soft key to change the Time zone 3 Enter details of the NTP server1 NTP Server2 and Daylight Savin...

Page 57: ...key or press Info Switch to change between 12 Hour or 24 Hour 3 Press Left arrow or Right arrow key or press Info Switch to change among Y M D year month day M D Y month day year D M Y day month year...

Page 58: ...rved Page 58 of 193 3 Press OK or Save soft key to save the configuration Configuring DHCP Option 100 using the web interface 1 To press Menu Settings Date Time DHCP Option 100 2 Select Yes for the DH...

Page 59: ...interface refer to Web Login for details of the login process and click Setting Date Time NTP Server 2 Enter details of NTP servers 3 Click SaveSet to save the configuration Changing Time Zone and Da...

Page 60: ...hanging SIP Date Override Time using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Date Time SIP Date Override Time 2 Select Yes...

Page 61: ...n process and click Setting Date Time Account 2 Select desired Account 3 Click SaveSet to save the configuration Change Daylight Saving Time using the web interface 1 Login to the web interface refer...

Page 62: ...ime Daylight Saving Time DST is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less Typically clocks are adjusted forward one ho...

Page 63: ...f the login process and click Setting Preference 2 Select Yes or No for Power Status Ringing Status Miss Calls Status and Voice Message Status 3 Click SaveSet to save the configuration For the LED sta...

Page 64: ...Ltd All rights reserved Page 64 of 193 Cancelling as Send key 1 Press Menu Features Key as Send 2 Press Left arrow or Right arrow key or press Info Switch soft key to disable choice 3 Press OK or Sav...

Page 65: ...on you need to configure a static IP address manually When changing between DHCP Static IP or PPPoE options or changing the Static IP the webpaget will show a warning like this IPv4 If you set IP Mode...

Page 66: ...n 4 Configuring DHCP using the phone interface 5 Press Menu Settings Advanced Setting password admin Network WAN Port IPv4 DHCP mode 1 Click Save and restart the phone Configuring a Static IP address...

Page 67: ...nnect your phone to the Internet using the PPPoE mode You can set a WAN port to be a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator...

Page 68: ...ing Network using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Network Basic IPv4 setting 2 Select the desired network type DHCP Static...

Page 69: ...vanced Setting password admin Network WAN Port IP Port Mode 2 Press Left arrow or Right arrow key to change the IP Port Mode 3 Press or Save soft key to save the configuration Configuring IPv6 using t...

Page 70: ...e phone Configuring Static IP Address using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IPv6 Static mode 2 Enter the parameters IP IPV6 Prefix Gateway Pr...

Page 71: ...P or Static 3 Enter required fields 4 Click on SaveSet and restart the phone IPv4 IPv6 If you set IP Mode to IPv4 IPv6 phone will support both IPv4 and IPv6 addressing The settings of DHCP Static and...

Page 72: ...ct IPv4 IPv6 for Internet Port 3 Click SaveSet to save the setting Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance For more...

Page 73: ...he IP Netmask and DHCP server 3 Click Save and restart the phone Configuring Bridge using the web interface 1 Click Network PC Port 2 Select As Bridge 3 Click SaveSet and restart the phone Configuring...

Page 75: ...tner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed The local Directory can add up to 1000 contacts Manua...

Page 76: ...h as Name Phone number etc 5 Press Save soft key or OK to add the contacts Adding Contacts using the web interface 1 Login to the web interface refer to Web Login for details of the login process and...

Page 78: ...d e g photoDefault john jpg 3 Import the xml file to the phone Manually creating a Blacklist using the phone interface 4 Press Menu DIR BlackList 5 Press Group soft key 6 Press Add soft key 7 Enter th...

Page 79: ...mport or export the contact list using the web interface Importing a Contact List from XML using the web interface 1 Login to the web interface refer to Web Login for details of the login process and...

Page 80: ...act list If the xml file and CSV file contains more than 1000 contacts the phone will only upload 1000 contacts Remote Phonebook Setting a Remote Phonebook using the web interface 1 Login to the web i...

Page 81: ...the web interface refer to Web Login for details of the login process and click Directory LDAP 2 Enter the LDAP Name Filter a This parameter specifies the name attributes for LDAP searching The symbo...

Page 82: ...the display name of the contact record displayed on the LCD screen 8 Enter the relative value and then click SaveSet to save the settings Following is an example of the screenshot for the configuratio...

Page 83: ...press the LDAP key the LCD will display as following Searching Contacts You can search contact in all contacts local contacts remote contacts and LDAP contact Searching for a Contact in All Contacts...

Page 84: ...atically displayed on the LCD within 5 seconds Search for a Contact in Remote Contacts 1 Click the Directory soft key on Idle interface 2 Click the button and select the remote contacts list 3 Select...

Page 86: ...eature in advance Enabling History Recording using the phone interface 1 Press Menu Features History Setting 2 Press Left arrow or Right arrow key or Info Switch soft key to enable History record 3 Pr...

Page 87: ...phone interface 1 Press the History soft key 2 Press Right or Left arrow key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press the Option soft key and the...

Page 88: ...terface refer to Web Login for details of the login process and click Directory Call History 2 Select the desired history item and click Tel Number 3 The phone will dial the selected number Dialing fr...

Page 90: ...phone interface 1 Press Menu Settings Basic Setting Ring Tone 2 Press Up or Down arrows to select one 3 Press OK or Save soft key to save the configuration Adjusting Ring Tone Type using the web inter...

Page 91: ...edit the contact 4 Press Left arrow or Right arrow to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact Configuring Distinctive Ring Tone using the web interface 1...

Page 92: ...rved Page 92 of 193 Volume You can adjust the volume for the phone by the volume keys and Adjusting Ring tone Volume using the phone interface Option 1 Press the Volume Control on the home screen Opti...

Page 93: ...rights reserved Page 93 of 193 Adjusting Handset Volume using the phone interface Press the Volume Control during a call in handset mode Adjusting Headset Volume using the phone interface Press the V...

Page 94: ...Speaker Volume using the phone interface Press the Volume Control during a call in speaker mode Voice Mail Tone This option can set whether to play the beep for phone s voice mail 1 Click the Setting...

Page 95: ...ether to play hold tone 1 Click the Setting Preference 2 Set On or Off for Play Hold Tone 3 Click SaveSet to save the setting Play Hold Tone Delay When you hold the phone How many seconds to play beep...

Page 96: ...of the following digits 1 2 3 4 5 6 7 8 9 0 Syntax Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 2 011 replace di...

Page 97: ...plan the phone will dial out automatically after the configured time when you stop entering numbers Configuring Dial Now Timeout using the web interface 1 Login to the web interface refer to Web Login...

Page 98: ...y telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It...

Page 99: ...e 1 Login to the web interface refer to Web Login for details of the login process and click the Setting Preference 2 Select Enable or Disable for Label Scroll 3 Click the SaveSet button to save the c...

Page 100: ...gin for details of the login process and click the Setting Preference 2 Set Enable or Disable for Reboot while talking 3 Click the SaveSet button to save the configuration Detect IP Conflict LCD can d...

Page 101: ...ad Lock using the phone interface 1 Press Menu Settings Advanced Setting Password admin Phone Setting Lock 2 Press Left arrow or Right arrow key or Info Switch to select state 3 Press Save or OK key t...

Page 102: ...the Setting Preference 2 Select On or Off for Suppress DTMF Display 3 Click the SaveSet button to save the configuration Suppress DTMF Display Delay In order to ensure security in the call process yo...

Page 103: ...reserved Page 103 of 193 6 Other feature settings Action URL Configuring Action URL using the web interface 1 Click Setting Action URL 2 Enter the required value 3 Click SaveSet to save the setting Cl...

Page 105: ...en dialing or talking Configuring Soft Key using the web interface 1 Click Setting Softkey Layout 2 Select Enable for Custom Softkey 3 Select Call States 4 Select the feature form the disable key to e...

Page 106: ...ne Copyright 2019 Xorcom Ltd All rights reserved Page 106 of 193 When there more than 5 items in the Enable field the last soft key will display More and last two item will show in the next page of th...

Page 107: ...tion keys and so on you can define them as some specific feature and it works only on the Home screen Configuring Programmable Key using the web interface 1 Click Function Keys Programmable Keys 2 Sel...

Page 108: ...press a line key and dial the necessary number 2 Press or OK or press the send soft key then the call is sent Making a call in Headset mode 1 Press the light is Green 2 Enter the desired number 3 Pre...

Page 109: ...or Menu History Directory 2 Press Up or Down arrows to select the targeted one 3 Press the Send soft key or OK or or the corresponding line key then the call is sending 1 The key is set as the defaul...

Page 110: ...set mode Press the End Call soft key or hang up the handset or press the Cancel button Ending a call in Headset mode Press the End Call soft key or press or press the Cancel button Ending a call in Ha...

Page 111: ...ow the conversation is built Receiving a call in Hands Free Speakerphone mode 1 Option 1 Press directly 2 Option 2 Press Answer soft key 3 Option 3 Press the Line key flashes red Moreover some other a...

Page 112: ...incoming call show modes for this phone 1 name and number of the contacts 2 name and number of the incoming call and the account which is connecting Set Incoming Call Show Mode using the web interfac...

Page 113: ...incoming call automatically Enabling Auto Answer using the web interface 1 To Click Profile Advanced 2 To choose Yes for the Auto Answer 3 To click SaveSet to save the configuration Disabling Auto Ans...

Page 114: ...All rights reserved Page 114 of 193 Call Hold When using the hold feature the Hold icon will show on the display Holding a call in Handset mode 1 Press Hold soft key to hold the current call 2 Press R...

Page 115: ...15 of 193 Holding a call in Headset mode 1 Press Hold soft key to hold the current call 2 Press Resume soft key to resume the call on hold Holding a call in Speaker mode 1 Press Hold soft key to hold...

Page 116: ...ey during the conversation the call is on hold now 2 Enter the number that transfers to 3 Press Transfer soft key and now the blind transfer completed Attended Transfer 1 Press Transfer soft key durin...

Page 117: ...ng tone 3 Press the Transfer soft key and now the transfer completed BLF Transfer To set a Programmable Key or line key as a BLF refer to BLF 1 Press the Transfer soft key during the conversation the...

Page 118: ...answers A presses the Conference soft key then A B and C will establish a meeting 3 A presses the End Call soft key or on hook to exit the meeting during a conversation 4 Then B and C will continue to...

Page 119: ...hone sends BYE to the server to release the transferred call 1 NOTIFY with 200OK After receiving REFER request sended by the phone server will send NOTIFY to the phone and the phone response 200OK thi...

Page 120: ...hen A B and C are now in a conference and now this is 3 way conference 6 A presses the Conference soft key the current 3 way conference is placed on hold 7 A enters the number of D and then presses Se...

Page 121: ...the call A can return to continue the conversation with B 2 Once A hangs up the call the conference is ended while if B or C drops the call A and C or A and B can continue the conversation 3 The confe...

Page 122: ...tely to configured number 1 Press Menu Features Call Forward Always Forward 2 Press Left arrow or Right arrow key or press Info Switch soft key to select the enable choice 3 Enter the Forward To numbe...

Page 123: ...calls are forwarded if not answered after some time 1 Press Menu Features Call Forward No Answer Forward 2 Press Left arrow or Right arrow key or press Info Switch soft key to select the enable choice...

Page 124: ...o Answer 3 Enter the Target number 4 Enter the After Ring Time 5 Click SaveSet to save the configuration Cancelling Call Forwarding using the phone interface 1 Press Menu Features Call Forward Always...

Page 125: ...hone is ringing 1 When the phone is ringing press FWD soft key 2 Enter the forward number or select the desired number from Directory soft key Precondition local directory has one or more contacts 3 P...

Page 126: ...ures Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Call Return in the Type field 3 Press OK or Save soft k...

Page 127: ...usy and does not have call waiting or voice mail your LCD screen will prompt for call back as shown in figure If you press the callback the phone will dial the Callback phone number Configuring Call B...

Page 128: ...s reserved Page 128 of 193 Call Waiting Tone 1 Click Setting Features 2 Select Call Waiting On and Call Waiting Tone On Changing Call Waiting Tone Time using the web interface 1 1 Click Setting Tones...

Page 129: ...1 2 Press Left arrow or Right arrow key or press Info Switch soft key to select the enable choice in Anonymous Call filed 3 Enter the Call On Code optional Call Off Code optional 4 Press OK or Save s...

Page 130: ...ous Call Account ID 1 2 Press Left arrow or Right arrow key or press Info Switch soft key to select your choice in Rejection field 3 Enter the Reject On Code optional Reject Off Code optional 4 Press...

Page 131: ...ure other parties will not hear your voice while you can hear their voice Call mute applies to all modes handset headset and speakerphone Mute phone during a call including conference call 1 Press the...

Page 132: ...alls automatically and you can see the DND icon shown on the Top of the LCD on Home screen Enable Do Not Disturb DND using the phone interface Press the DND soft key when the phone is idle and then DN...

Page 133: ...y time phone supports off hook auto dial 3 Press OK or Save soft key to save the configuration Configuring Hotline Auto Dial using the web interface 1 Setting Features 2 Enter the number in the Hotlin...

Page 134: ...ll prompt for Auto Redial as shown in figure If you press OK your LCD will prompt Auto Redial Interval and Auto Redial Times Configuring Auto Redial using the web interface 1 Click Setting Features Au...

Page 135: ...ge Indicator Enable this option when the phone has been configured for four pages and current page is first page the fourth page has a BLF and BLF s status is changed then the fourth page s button wil...

Page 136: ...Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Speed Dial in the Type field 3 Enter the targeted number 4 Press OK or Save soft key to save the configuration 5 The sel...

Page 137: ...F Key using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Select the targeted Line key 3 Press Left arrow or Right arrow key or press Switc...

Page 138: ...hts reserved Page 138 of 193 If the Programmable key or line key is set as BLF when an incoming call rings press this BLF key activate dynamic call forwarding You can choose a desired forward number f...

Page 139: ...to monitor a specific phone to show whether it is busy or free You can see this message on the LCD as shown in the following figure Configuring Visual Alert for BLF Pickup using web Interface 1 Click...

Page 140: ...when you use the BLF feature to monitor a specific phone whether it is busy or free you can hear beep Configuring Audio Alert for BLF Pickup using the web interface 1 Click Setting Features Call Pick...

Page 141: ...g the web interface 4 Login and click Account Basic 5 Enter the Eventlist BLF URL and click SaveSet to save the configuration 6 Configure BLF List Keys 7 Cick Function Keys Line Key 8 Select the BLF L...

Page 142: ...l Set Voice Mail 2 Enter the Account NO 1 2 3 4 5 6 3 Press OK or Save soft key to save the configuration Configuring Voice Mail Line Key using the web interface 1 Click Function keys Line Key 2 Selec...

Page 143: ...tion Leaving a Voice Mail You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call Follow the voice prompt from the system server to leave a voice mail and...

Page 144: ...reserved Page 144 of 193 This feature is not available on all servers Before listening to voice mails make sure the voice mail access code has been configured on your phone When all new voice mails ar...

Page 145: ...ow or Right arrow key to select the Pickup in the Type field 3 Enter the value 4 Press Left arrow or Right arrow key to select the Account ID 5 Press OK or Save soft key to save the configuration 6 Th...

Page 146: ...ct the Group in the Type field 3 Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field 4 Press Left arrow or Right arrow key to select the Account...

Page 147: ...Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Call Park type 3 Select the Account ID 4 Press OK or Save soft key to save the...

Page 148: ...ld 4 Select the Account ID 5 Press OK or Save soft key to save the configuration 6 The selected Line key will work as intercom Configuring Intercom using the web interface 1 Click Function keys Line K...

Page 149: ...ive call and an incoming intercom call arrives the previous call will be put on hold and the intercom call will be answered 1 Click the Setting Preference 2 Set On or Off for Intercom Barge 3 Click Sa...

Page 150: ...ck the SaveSet button to save the configuration Configuring DTMF using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Ri...

Page 151: ...ures Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Prefix in the Type field 3 Enter the value with number that you want to set as p...

Page 152: ...Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Local Group in the Type field 3 Press OK or Save soft key to save the configuration Configuring Local G...

Page 153: ...s Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the XML Group in the Type field 3 Press Left arrow or Right arrow key to select the Acc...

Page 154: ...ce 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the LDAP in the Type field 3 Press OK or Save soft key to save t...

Page 155: ...ng XML Browser using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the XML Browser in the Typ...

Page 156: ...using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Broadsoft Group in the Type field 3 P...

Page 157: ...Conference using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Conference in the Type fi...

Page 158: ...Forwarding using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Forward in the Type field...

Page 159: ...ction Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Transfer in the Type field 3 Enter the Number to transfer to 4 Press OK or Save soft key...

Page 160: ...using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Hold in the Type field 3 Press OK or...

Page 161: ...stening using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Group Listening in the Type f...

Page 162: ...ction Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the DND in the Type field 3 Press OK or Save soft key to save the configuration Configuring...

Page 163: ...is configured as Redial key you can redial the last placed call from the IP Phone Configuring Redial using the web interface 1 Click Function keys Line Key 2 Select a Key and select Redial in the Type...

Page 164: ...sent 3 Enter the target number 4 Input the content of SMS and click Send Sending SMS using the phone interface 1 Click Menu Messages Text Message Set SMS 2 Enter the contents in the blank field 3 Pre...

Page 165: ...Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the SMS in the Type field 3 Press OK or Save soft key to save the configuration Configur...

Page 166: ...s Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Record in the Type field 3 Press OK or Save soft key to save the configuration Config...

Page 167: ...the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the URL Record in the Type field 3 Press OK or...

Page 168: ...row or Right arrow key or press Switch soft key to select the Paging in the Type field 3 Enter the paging code followed the number 4 Press Left arrow or Right arrow key to select the Account ID 5 Pres...

Page 169: ...ced on private hold no other member of the SCA group will be able to resume that call To enable share call appearance the user would need to register the share line account on the phone In addition th...

Page 170: ...reserved Page 170 of 193 3 Enter the Value 4 Enter the Label 5 Select the Account 6 Click the SaveSet button to save the configuration and then restart This feature is not available on all servers For...

Page 171: ...onfiguring Public Hold using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Public Hold in...

Page 172: ...resume the call Configuring Private Hold using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select...

Page 173: ...re first you need to configure a Hot Desking key in the advance settings Configuring Hot Desking using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for...

Page 175: ...n ACD key in the advance settings Configuring ACD using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key o...

Page 176: ...Click Function keys Line Key 2 Select a key and select Zero Touch in the Type 3 Click the SaveSet button to save the configuration Using Zero Touch using the phone interface 1 Press the Zero Touch ke...

Page 177: ...key to select the Multicast Paging in the Type field 3 Enter the multicast IP address and port number e g 224 5 6 20 2000 in the Value field 4 The valid multicast IP addresses range from 224 0 0 0 to...

Page 178: ...incoming multicast paging calls Valid values in the Paging Barge field are 1 to 10 Define the priority of the active call where 1 has the highest priority and 10 has the lowest Disabled The voice call...

Page 179: ...port number e g 224 5 6 20 2000 which the phone listens to for incoming RTP multicast in the Listening Address field 5 Enter the label in the Label field 6 Click SaveSet button to save the configurati...

Page 180: ...ry Reset Factory Reset using phone interface 1 Press Menu Settings Advanced Setting default password admin Phone Setting Factory Reset 2 Press OK soft key in the warning page Factory Reset using the w...

Page 181: ...rights reserved Page 181 of 193 Pcap Feature Using Pcap using the web interface 1 Click Management Tools 2 Click Start and then operation the phone 3 When finish the operation click Stop and then clic...

Page 182: ...019 Xorcom Ltd All rights reserved Page 182 of 193 System Log To Download System Log using the web interface 1 Click Management Configuration 2 Click Download in the system log dialog 3 You will recei...

Page 183: ...the firmware file and put all the files under the root fm directory of the HTTP server Visit http 192 168 0 254 fm fw924 rom on localhost by browser to verify the HTTP server If visiting http 192 168...

Page 184: ...ill then be saved into the flash If TFTP HTTP FTP HTTPS fails for any reason e g TFTP HTTP FTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails...

Page 186: ...ation Configure File 2 Click the Download Xml File or Download Bin File you will receive a file cfg bin or cfg xml Restoring the configuration file 1 Click Management Configuration Configure File 2 Se...

Page 188: ...on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is functioning properly If the problem still persists contact your system administrator for help Why can...

Page 189: ...ne Copyright 2019 Xorcom Ltd All rights reserved Page 189 of 193 How to download XML Configuration Click Management Configuration Download Xml File How to Import Trusted CA certificate Click Managemen...

Page 190: ...UC924 IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 190 of 193 How to Import Server CA certificate Click Management Server CA How to use Vlan For Vlan information please click VLAN Note...

Page 191: ...P Feature on IP Phones 5 Supported TLVS of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the IP Phones 9 VLAN under Bridge Mode 10 VLAN under NAT Mode How to Set LCD and Web...

Page 192: ...ght 2019 Xorcom Ltd All rights reserved Page 192 of 193 Redundancy Server Click Redundancy Server How to Use Auto Provision Phonebook Click About AP Phonebook All Documents Click Documents Guide you c...

Page 193: ...to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide...

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Summary of Contents for UC924

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Xorcom UC924, User Manual, Page: 1 / 193

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Summary of Contents for UC924

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