XONTEL XT-25G, User Manual

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5. Click the button to save the configuration.
To use the hot desking feature on the user interface:
1. Press the Hot Desking key when the IP Phone is idle.
2. Enter the Extension number and password
3. Click Save soft key
You can see the account information which has changed.
ACD
ACD feature is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but who
require assistance from any of the different personnel at the earliest point. The ACD feature on the
XonTel XT-25G IP Phone allows the ACD system to distribute calls from large volumes of incoming calls
to the registered IP phone users. To use this feature, first you should configure an ACD key in the
advance settings.
To configure the ACD via Phone interface
1.
Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2.
Press and key to select the ACD in the Typefield.
3. Enter the label in the Label field.
4. Select the desired account in the Account ID field.
5.
Press or Save soft key to save the configuration
To configure the ACD via Web interface:
1. Click Function Keys
→Line Key.
2. Select the desired Key and select ACD in the Type.
3. Enter the label in the Label field.
4. Select the desired account from the pull-down list of Account field.