Chapter 6
Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 1: Card Troubleshooting
Issue
Potential Cause
Fix
All variants
Card not found when running lspci.
Card not correctly installed.
Reinstall the card following the
installation instructions.
Check if the card shows up by typing
the following Linux command:
lspci
-vd 10ee:
Card not compatible with server.
Use appropriate server. For system
capabilities, see
.
Kernel version is incompatible.
Run
uname -r
to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in
.
Backplane slot is connected to a CPU
socket that has not been populated.
Consult server manual for details of
which PCI slots connect to each CPU.
lspci no longer recognizes the card.
Card is overheating, so hardware
automatically shuts down the power
supplies. The system microcontroller
subsequently records that in its logs.
Allow card to cool. Increase fan speed.
Ensure that operating ambient
conditions do not exceed the Thermal
Specifications given in the Alveo X3522
Data Sheet (
).
Driver installation incomplete or
unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
Unable to install packages on RHEL.
Incorrect permissions for download
directory, for example, a
/home/
directory.
Download the packages to a directory
where root has read access (for
example,
/tmp
). Use the full path to
the RPM package when installing. yum
will fail with a relative path to RPM
package.
X3522PV
Flashing the card does not complete
after 20 minutes.
The flash operation has failed.
Perform cold-reboot and then re-flash
the card.
Troubleshooting the Network Driver Load
The following actions can help fix problems with the network driver load:
• Inspect the output of the dmesg command to see if there are any errors.
Chapter 6: Troubleshooting
UG1522 (v1.0) October 18, 2022
Alveo X3522 Installation Guide
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