Chapter 7
Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 3: Card Troubleshooting
Issue
Potential Cause
Fix
Card not found.
Card not correctly installed.
Reinstall the card following the
installation instructions.
Check if the card shows up by typing
the following Linux command:
lspci
-vd 10ee:
Card not compatible with server.
Use qualified server. See Alveo U200
and U250 Data Center Accelerator Cards
Data Sheet (
) for system
compatibilities.
Maintenance USB cable attached.
Ensure maintenance USB cable is
removed before booting system.
Kernel version is incompatible.
Run
uname -r
to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in
Chapter 4: Installing the Deployment
.
lspci no longer recognizes the card.
Card is overheating.
Ensure that operating ambient
conditions do not exceed specifications
and passive cards are in a system that
provides adequate airflow. For more
information about airflow
requirements, see Alveo U200 and U250
Data Center Accelerator Cards Data Sheet
) and Alveo U280 Data Center
Accelerator Cards Data Sheet (
XRT installation incomplete or
unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
Deployment platform installation
incomplete or unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
xbmgmt --flash
returns the error:
Specified DSA is not
applicable
Correct type of deployment platform
package not installed.
Install the correct type of deployment
platform package.
Unable to install packages on RedHat
and CentOS.
Incorrect permissions for download
directory, for example, a
/home/
directory.
Download the packages to a directory
where root has read access (for
example,
/tmp
). Use the full path to
the RPM package when installing. yum
will fail with a relative path to RPM
package.
Chapter 7: Troubleshooting
UG1301 (v1.8) February 5, 2021
Getting Started with Alveo Accelerator Cards
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