55
Troubleshooting
If you have problems operating your WorkCentre, or are unable to perform
the operation you require, first check that you have followed correctly the
instructions given in this manual or the section
How to...
in the On-Line
Guide loaded with the drivers. If, after repeating the procedure, you still
have a problem, consult the following
Problems and solutions
table or
further information on the specific topic in
Troubleshooting
in the On-Line
Guide.
During normal operation, an error condition will be signaled on the LCD
and/or by the corresponding light indicators and/or an error message on
your PC screen.
If you detect serious mechanical damage to or a failure in the WorkCentre,
do not attempt to repair it yourself! CALL 1-800-Team-XRX (1-800-832-
6979).
Problem
Solution
Missing or damaged parts.
•
Check the box thoroughly.
•
Contact your Xerox help line immediately.
WorkCentre is not powered
(the READY light indicator is
not lit).
•
Check that the WorkCentre is connected
properly to the electrical power supply
socket.
•
Check that the WorkCentre is switched on.
•
Try the WorkCentre in a different wall outlet,
if still no power, call 1-800-Team-XRX.
Printer Status Monitor not
active
•
Check that the parallel cable between the
WorkCentre and the computer is connected
correctly to both ports.
Use the parallel
cable supplied with your WorkCentre or a
standard, bi-directional IEEE 1284-type
parallel cable.
•
Switch off the WorkCentre, wait a few
seconds and then switch the WorkCentre on
again. If the Status monitor does not
respond, switch off and disconnect
completely the WorkCentre and call 1-800-
Team-XRX.
Problems with paper
Input PAPER light indicator is
flashing.
•
There is no paper in the paper tray.
Load paper, following the instructions given in
“
Loading paper
” in
Installation
.
Paper Jam light is on
•
Reference:
“
Clearing Paper Jam “ in
the
manual.
•
Check that the paper is positioned correctly
in the input tray.
