Troubleshooting
Xerox
®
WorkCentre
®
EC7836/EC7856 Color Multifunction Printer 231
User Guide
Document Fails to Print
Probable Causes
Solutions
Selected tray has wrong paper size loaded.
To view the Job Status for a failed print on the touch screen:
1.
At the printer control panel, press the
Job Status
button.
2.
Find the failed print job in the list.
3.
Note the status of the failed print job, such as Held: Resources
Required.
4.
For details, touch the print job, then touch
Details
.
5.
Note the Tray number listed under Resources and the status of
the selected tray.
6.
Load the correct size paper in the tray or select another tray.
Selected paper type or color is not available.
To view the Job Status for a failed print on the touch screen:
1.
At the printer control panel, press the
Job Status
button.
2.
Find the failed print job in the list.
3.
Note the status of the failed print job, such as Held: Resources
Required.
4.
For details, touch the print job, then touch
Details
.
5.
Note the Tray number listed under Resources and the status of
the selected tray.
6.
Load the correct paper type or color in the tray, or select another
tray.
Incorrect network settings.
To reset network settings:
1.
At the printer control panel, press the
Machine Status
button.
2.
Touch
Tools
>
Network Settings
>
TCP/IP Settings
.
Note:
If this feature does not appear, log in as a system administrator.
For details, see
Logging In as the System Administrator at the Control
Panel
on page 30.
3.
Touch
Reset Defaults
.
The way the printer was installed on the
network could be an issue.
•
Ensure that the printer is connected to the network.
•
Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
•
To test the printer, print an information page, such as a demo
page. If the page prints, you could have a network or printer
installation issue. For help, contact the system administrator.
Application and print driver have conflicting
tray selections.
For details, see
Document Prints from Wrong Tray
on page 232.
