Xerox WorkCentre 6655 User Manual Download Page 248

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Troubleshooting

248

Xerox

WorkCentre

6655/6655i Color Multifunction Printer

User Guide

Viewing Job Status on the Control Panel

To view current or saved jobs on the control panel:
1.

At the control panel, press the

Job Status

button.

To view a list of active jobs, touch

Active Jobs

To view a list of completed jobs, touch

Completed Jobs

To view a list of secure prints, touch

Secure Print Jobs

To view a list of secure faxes received, touch

Secure Fax Receive

Using the Integrated Troubleshooting Tools

Your printer has a printable set of reports. Two of them, the Demo Page and the Error History report, can

help with troubleshooting certain problems. The Demo Page prints an image using many colors to show

the current ability of the printer to print. The Error History report prints information on the most recent

printer errors.

Starting a Customer Self-Help Session

If your printer displays an error message that you cannot clear, you can connect the printer remotely to

a Xerox troubleshooting server. The troubleshooting server analyzes diagnostic information from your

printer and provides you with helpful solutions.

To start a remote troubleshooting session:
1.

In your open application, select

File

Print

Printer Properties

Click

More Status

In the Customer Self-Help window, click

Troubleshooting

Follow the directions provided.

Summary of Contents for WorkCentre 6655

Page 1: ...Xerox WorkCentre 6655 6655i Color Multifunction Printer 2016 Xerox ConnectKey Technology User Guide ...

Page 2: ...rTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or o...

Page 3: ...0 Front View 20 Rear View 21 Internal Parts 22 Control Panel 23 Information Pages 25 Printing the Configuration Report 25 Administration Features 26 Accessing the Printer 26 Xerox CentreWare Internet Services 28 Automatic Data Collection 29 Billing and Usage Information 29 Finding the IP Address of the Printer 30 Xerox ConnectKey Apps 31 More Information 32 Welcome Center 33 3 Installation and Set...

Page 4: ...x Printing 50 Other Drivers 52 4 Paper and Media 53 Supported Paper 54 Recommended Media 54 Ordering Paper 54 General Paper Loading Guidelines 54 Paper That Can Damage Your Printer 55 Paper Storage Guidelines 55 Supported Paper Types and Weights 56 Supported Standard Paper Sizes 56 Supported Paper Types and Weights for Automatic 2 Sided Printing 57 Supported Custom Paper Sizes 57 Loading Paper 58 ...

Page 5: ...Creating and Saving Custom Sizes 90 Selecting Job Completion Notification for Windows 90 Printing Special Job Types 91 Secure Print 91 Sample Set 92 Delay Print 93 Saved Job 94 Held Print Jobs 96 Releasing Held Print Jobs 96 Print From 97 Printing from a USB Flash Drive 97 Printing from Saved Jobs 97 Printing from Mailbox 98 Printing from Xerox CentreWare Internet Services 99 6 Copying 101 Basic C...

Page 6: ...djustments 142 Selecting Filing Options 143 Building a Scan Job 144 Scanning to a USB Flash Drive 145 Scanning to an Email Address 146 Sending a Scanned Image to an Email Address 147 Setting Email Options 148 Changing the Attachment Name and Format 148 Scanning to a Destination 151 Sending a Scanned Image to a Destination 151 8 Faxing 153 Configuring the Printer for Faxing 154 Basic Faxing 155 Doc...

Page 7: ...pplies 208 Toner Cartridges 209 Moving the Printer 210 10 Troubleshooting 213 General Troubleshooting 214 Printer Fails to Power On 214 Printer Resets or Turns Off Frequently 215 Printer Fails to Print 215 Printing Takes Too Long 216 Document Prints From Wrong Tray 217 Automatic 2 Sided Printing Problems 217 Printer Makes Unusual Noises 217 Paper Tray Fails to Close 217 Condensation Has Formed Ins...

Page 8: ...rements 257 Clearance Requirements with Optional 550 Sheet Feeder 258 Environmental Specifications 259 Temperature 259 Relative Humidity 259 Elevation 259 Electrical Specifications 260 Power Supply Voltage and Frequency 260 Power Consumption 260 ENERGY STAR Qualified Product 260 Performance Specifications 261 Print Speed 261 B Regulatory Information 263 Basic Regulations 264 United States FCC Regu...

Page 9: ...75 Material Safety Data Sheets 276 C Recycling and Disposal 277 All Countries 278 North America 279 European Union 280 Domestic Household Environment 280 Professional Business Environment 280 Collection and Disposal of Equipment and Batteries 281 Battery Symbol Note 281 Battery Removal 281 Other Countries 282 ...

Page 10: ......

Page 11: ...nal Safety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ...erforming these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or...

Page 13: ...e power cord becomes frayed or worn replace it To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of the following co...

Page 14: ...he printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its weight To find the weight for your printer configuration see Ph...

Page 15: ... toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover dama...

Page 16: ...t any maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa ...

Page 17: ...rder to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled ...

Page 18: ...nt Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 19: ...olor Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 Information Pages 25 Administration Features 26 Finding the IP Address of the Printer 30 Xerox ConnectKey Apps 31 More Information 32 2 Features ...

Page 20: ...ter This section includes Front View 20 Rear View 21 Internal Parts 22 Control Panel 23 Front View 1 Tray 1 2 Bypass Tray 3 Front Door 4 Output Tray Paper Stop 5 Control Panel 6 Duplex Automatic Document Feeder 7 Staple Cartridge Door 8 Output Tray 9 Front Door Handle 10 Optional 550 Sheet Feeder ...

Page 21: ... Color Multifunction Printer 21 User Guide Rear View 1 USB Type B Port 2 Ethernet Connector 3 USB Type A Port 4 USB Type A Port 5 Power Connector 6 Rear Door 7 Duplex Unit 8 Transfer Roller 9 Fuser 10 USB Memory Port 11 Fax Line Connector ...

Page 22: ...ultifunction Printer User Guide Internal Parts 1 Output Tray Paper Stop 2 Front Door 3 Toner Cartridges 4 Duplex Automatic Document Feeder 5 Document Cover 6 Document Glass 7 Staple Cartridge 8 Waste Cartridge Lock 9 Imaging Units 10 Waste Cartridge ...

Page 23: ...es access to Troubleshooting menus and videos Prompts you to load paper replace supplies and clear jams Displays errors and warnings Item Name Description 1 Touch Screen Display The screen displays information and provides access to printer functions 2 Services Home Button This button provides access to printer features such as copy scan and fax on the touch screen 3 Services Button This button re...

Page 24: ...ton starts the selected copy scan fax or Print From job such as Print from USB 11 Stop Button This button stops the current job temporarily To cancel or resume your job follow the onscreen instructions 12 Clear All Button This button clears previous and changed settings for the current selection Press twice to reset all features to their default settings and clear existing scans 13 Power Button Th...

Page 25: ... 1 At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages can also be printed from Xerox CentreWare Internet Services Printing the Configuration Report 1 At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Inform...

Page 26: ...res the information that you provide to another source of information such as an LDAP directory The information can be a user name and password or the information stored on a magnetic or proximity ID card If the information is valid you are considered an authenticated user The system administrator can set permissions so that authentication is required when accessing features at the control panel i...

Page 27: ...LDAP directory The system administrator sets authorization permissions To set or edit user permissions for access to printer features you must log in as the administrator Accounting Accounting monitors the print copy scan and fax impressions produced and who produces them The system administrator must create user accounts and enable the accounting feature When accounting is enabled you must log in...

Page 28: ...ings on the Tools tab on the control panel touch screen Logging In as the System Administrator at the Control Panel 1 At the control panel press Log In Out 2 Type admin then touch Next 3 Type your password then touch Done Note The system administrator user name is admin and the default password is 1111 Xerox CentreWare Internet Services Xerox CentreWare Internet Services is the administration and ...

Page 29: ...ly level printer configuration and settings software version and problem or fault code data Xerox cannot read view or download the content of your documents residing on or passing through your printer or any of your information management systems To turn off automatic data collection On the Welcome page in Xerox CentreWare Internet Services click the link in the note regarding automated services B...

Page 30: ...the control panel 1 At the printer control panel press the Machine Status button 2 Touch the Machine Information tab If the system administrator has set the Display Network Settings to show the IP address it appears in the center panel If the IP address is not displayed print the Configuration Report or contact your system administrator To print a Configuration Report 1 At the printer control pane...

Page 31: ...he QR Code App to access information about related Xerox Mobile Apps Xerox PrintByXerox You can use this App to print documents to ConnectKey enabled devices using email submission from any location Xerox App Gallery 1 0 You can use this App to access login browse and download ConnectKey Apps from the Xerox App Gallery For more information about Xerox ConnectKey Apps go to www xerox com XeroxAppGa...

Page 32: ...hine Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC6655supplies www xerox com office WC6655i_supplies A resource for tools and information including interactive tutorials printing tem...

Page 33: ...r in the following space _________________________________ If you need additional help using your printer 1 Refer to this user guide 2 Contact the system administrator 3 Visit the Xerox website at www xerox com office WC6655support To assist you the Welcome Center needs the following information The nature of the problem The serial number of the printer The fault code The name and location of your...

Page 34: ......

Page 35: ...Selecting a Location for the Printer 37 Power Cord Safety Information 38 Connecting the Printer 39 Configuring Network Settings 43 Modifying General Settings 44 Installing the Software 47 See also Installation Guide packaged with your printer System Administrator Guide at www xerox com office WC6655docs 3 Installation and Setup ...

Page 36: ...uirements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to Xerox CentreWare Internet Services Note If the Software and Documentation disc is not...

Page 37: ...e transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 256 Select a location with adequate clearance to access supplies and to provide proper ventilation To find ...

Page 38: ...a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal WARNING Avoid the potential of electrical shock by ensuring that the printer is grounded properly Electrical products can be hazardous if misused Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specification of ...

Page 39: ...your printer and must be purchased separately Network If your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethern...

Page 40: ...r Macintosh OS X version 10 7 and later To connect the printer to the computer using a USB cable 1 Ensure that the printer is turned off 2 Connect the B end of a standard A B USB 2 0 cable to the USB Port on the back of the printer 3 Attach the power cord and then plug in the printer and turn it on 4 Connect the A end of the USB cable to the USB Port on the computer 5 When the Windows Found New Ha...

Page 41: ...shutdown method is to press the power button To turn on the printer Turn on the power switch If the power switch is on but the printer is powered off the printer was turned off using the power button To turn on the printer on the control panel press Power To turn off the printer CAUTIONS To prevent a printer malfunction or damage to the internal hard drive perform the power button shutdown first A...

Page 42: ...control panel press Power 2 Touch Power Down After 10 seconds the touch screen goes dark and the Power Saver button flashes until the printer has completed powering down Note When all of the control panel lights are off the printer power off sequence is complete Turning the power switch off is optional ...

Page 43: ... printer For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address to every computer and printer o...

Page 44: ... In as the System Administrator at the Control Panel on page 28 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Device Settings General then touch the setting you want to change Energy Saver This option specifies when the printer goes into energy saving mode Date and Time This option allows you to set the time zone date time and display format Langua...

Page 45: ...ctivity To change the default Low Power and Sleep timeout periods touch Energy Saver Timers To set the delay before the printer enters Low Power mode touch the Minutes field then to set the number touch the arrows To set the delay before the printer enters Sleep mode touch the Minutes field then to set a number touch the arrows Touch OK Scheduled The printer wakes and sleeps according to a schedul...

Page 46: ...Time Zone Note The date and time are set automatically through Network Time Protocol NTP To modify these settings go to the Properties tab in Xerox CentreWare Internet Services and change the Date and Time Setup to Manual NTP Disabled 4 To set the date a Touch Date b Touch Year field then to set a number use the arrows c Touch Month field then to set a number use the arrows d Touch Day field then ...

Page 47: ...e verify that the printer is plugged in turned on connected correctly and has a valid IP address If you cannot find the IP address see Finding the IP Address of Your Printer on page 30 If the Software and Documentation disc is not available download the latest drivers from www xerox com office WC6655drivers Operating System Requirements Windows XP SP3 Windows Vista Windows 7 Windows 8 Windows Serv...

Page 48: ...ers and you know the IP address a Click the Network Printer icon at the top of the window b Enter the IP address or the DNS name of the printer c Click Search d From the list of discovered printers select your printer then click Next 9 If the printer still does not appear in the list of discovered printers and you do not know the IP address a Click Advanced Search b If you know the gateway address...

Page 49: ...ord then click OK 8 From the list of discovered printers select your printer then click Next If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type the IP address of your printer then click Continue c Select your printer in the list of discovered printers then click Continue 9 To accept the print queue message click OK 10 Select or clear the Set ...

Page 50: ...art click Log Out Installing Print Drivers and Utilities for UNIX and Linux Printing For details about UNIX and Linux drivers see the System Administrator Guide at www xerox com office WC6655docs Xerox Print Driver Package The Xerox Print Driver package provides tools for you to manage printers connected in UNIX and Linux environments Xerox Print Drivers You can use a Xerox print driver to select ...

Page 51: ... rpm to support RPM based 32 bit Linux environments Xeroxv5Pkg Linuxi686 x xx xxx xxxx deb to support Debian based 32 bit Linux environments Xeroxv5Pkg Linuxx86_64 x xx xxx xxxx rpm to support RPM based 64 bit Linux environments Xeroxv5Pkg Linuxx86_64 x xx xxx xxxx deb to support Debian based 64 bit Linux environments 2 To install the Xerox Print Driver package open the package with your OS packag...

Page 52: ...n your network including those printers made by other manufacturers It configures itself for your individual printer upon installation The Xerox Mobile Express Driver works with any printer available to your computer that supports standard PostScript It configures itself for the printer you select every time you print If you travel frequently to the same sites you can save your favorite printers i...

Page 53: ...Xerox WorkCentre 6655 6655i Color Multifunction Printer 53 User Guide This chapter includes Supported Paper 54 Loading Paper 58 Printing on Special Paper 66 4 Paper and Media ...

Page 54: ...best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com rmlna Recommended Media List United States www xerox com rmleu Recommended Media List Europe Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office WC6655supplies General Paper Load...

Page 55: ...resentative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods...

Page 56: ... x 10 1 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in 203 x 254 mm 8 x 10 in Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in B6 125 x 176 mm 4 9 x 6 9 in C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 mm 4 5 x 6 38 in DL envelope 110 x 220 mm 4 33 x 8 66 in JIS B6 128 x 182 mm 5 ...

Page 57: ...ad Bond 75 105 g m Lightweight Cardstock Lightweight Glossy Cardstock 106 163 g m Supported Custom Paper Sizes Trays 1 and 2 Width 148 0 215 9 mm 5 8 8 5 in Length 210 355 6 mm 8 3 14 in Bypass Tray Width 76 2 215 9 mm 3 8 5 in Length 127 355 6 mm 5 14 in Automatic 2 sided Printing Width 148 0 215 9 mm 5 8 8 5 in Length 210 355 6 mm 8 3 14 in Duplex Automatic Document Feeder Width 148 0 215 9 mm 5...

Page 58: ...Configuring Trays 1 or 2 for the Paper Length 60 Loading Paper in Trays 1 2 62 Changing Paper Size Type and Color 64 Changing Paper Size Type and Color 65 Loading Paper in the Bypass Tray 1 Open the bypass tray 2 If the bypass tray is loaded with paper already remove any paper that is a different size or type 3 Move the width guides to the edges of the tray ...

Page 59: ...ces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray 6 Load hole punched paper with the holes to the right 7 For 1 sided and 2 sided printing to load letterhead or pre printed paper place letterhead face down with the top edge going into the printer Note Do not load paper above the maximum fill...

Page 60: ...1 and 2 to accommodate A4 Letter and Legal paper sizes In the Legal length settings the trays protrude from the front of the printer To change the 550 sheet feeders in trays 1 and 2 to match the paper length 1 Remove all paper from the tray 2 To remove the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 3 To extend the tray with one hand ...

Page 61: ...ompress the tray for shorter paper with one hand hold the back of the tray With the other hand at the front of the tray press the release latch then push the ends inward until they latch 5 Load paper into the tray then insert it back into the printer For details see Loading Paper in Trays 1 2 ...

Page 62: ... lift the front of the tray slightly then pull it out 2 At the back of the paper tray press the paper lift tray down until it locks 3 Adjust the paper length and width guides as illustrated 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams ...

Page 63: ...es to the right For 1 sided and 2 sided printing to load letterhead or pre printed paper place letterhead face down with the top edge going into the printer Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust the length and width guides to fit the paper 7 Slide the tray back into the printer ...

Page 64: ... a system administrator For details see Logging In as the System Administrator at the Control Panel on page 28 Changing Paper Size Type and Color When trays are set to Adjustable mode you can change paper settings each time that you load the tray When you close the tray the control panel prompts you to set the paper size type and color of paper loaded When a paper tray is set to Dedicated mode the...

Page 65: ...n touch Device Settings Paper Management 3 Touch Tray Settings then select a tray To set the Mode touch Fully Adjustable or Dedicated If you select Dedicated to specify the paper settings for a dedicated tray touch Edit then set the paper Size Type and Color Touch OK To configure the printer to select the tray automatically for Auto Selection touch Enabled To set the priority for each tray touch t...

Page 66: ...f the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles from the envelopes before loading them into ...

Page 67: ... 67 User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams ...

Page 68: ...ad envelopes select an option To load envelopes with long edge flaps place the envelopes with the short edge going into the printer flaps down and to the right To load envelopes with non adhesive short edge flaps place print side up flaps open and down with the bottom edge entering the printer ...

Page 69: ... feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry o...

Page 70: ...You can print Lightweight Glossy Cardstock and Glossy Cardstock up to 220 g m from any tray Guidelines for Printing on Glossy Cardstock Do not open sealed packages of glossy cardstock until you are ready to load them into the printer Leave glossy cardstock in the original wrapper and leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading gl...

Page 71: ...i Color Multifunction Printer 71 User Guide This chapter includes Printing Overview 72 Selecting Printing Options 73 Managing Jobs 77 Printing Features 80 Printing Special Job Types 91 Held Print Jobs 96 Print From 97 5 Printing ...

Page 72: ...nel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 Access the print driver settings by selecting Properties or Preferences for Windows or Xerox Features for Macintosh The title of the button can vary depending on your application 6 Modify the print driver...

Page 73: ...nting options that are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Information about Pr...

Page 74: ...rsonalize Control Panel Home Devices and Printers 2 In the list right click the icon for your printer and click Printing Preferences 3 In the Printing Preferences window click a tab select the options then click OK to save Note For more information about Windows print driver options click the Help button in the Printing Preferences window Selecting Printing Options for an Individual Job for Window...

Page 75: ...ing Options Selecting Printing Options for Macintosh To use specific printing options change the settings before sending the job to the printer 1 With the document open in your application click File Print 2 Select your printer 3 Select Xerox Features from the Copies Pages menu 4 Select the desired printing options from the drop down lists 5 Click Print to send the job to the printer Saving a Set ...

Page 76: ...using lp lpr To create a job ticket using the Xerox GUI print driver 1 Open the Xerox GUI print driver 2 Select the desired options 3 Click Save As then store the job ticket in a public location such as tmp Note Personally identifiable information such as a Secure Print passcode is not saved in the job ticket You can specify the information on the command line To create a job ticket using the comm...

Page 77: ...the best place to pause the spooled print job 2 To resume printing press the Interrupt button again To pause the print job with the option to delete it 1 At the control panel press the Interrupt button 2 Touch the job required 3 Do one of the following To delete the print job touch Delete To resume the print job touch Resume To view active secure or completed jobs 1 At the control panel press the ...

Page 78: ...passcode at the control panel To view a list of secure print jobs 1 At the printer control panel press the Job Status button 2 Touch Held Print Jobs or Secure Print Jobs then select a folder For details see Secure Print on page 91 Note Only the user that sent the job or the system administrator can delete a secure print job If the system administrator has configured the Hold All Jobs feature any j...

Page 79: ...naging Jobs in Xerox CentreWare Internet Services You can view a list of active jobs and delete print jobs from the Active Jobs list in Xerox CentreWare Internet Services You can also print copy move or delete saved jobs For details see the Help in Xerox CentreWare Internet Services ...

Page 80: ...ving Custom Sizes 90 Selecting Job Completion Notification for Windows 90 Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can print a 2 sided document automatically on supported paper Before printing a 2 sided document verify that the paper type and weight are supported For details see Supported Paper Types and Weights for Automatic 2 Sided Printing on pa...

Page 81: ...ape 2 Sided Print Flip on Short Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Printing Multiple Pages to a Single Sheet When printing a multiple page document you c...

Page 82: ...ng the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Specifies how much the page images shift outward in tenths of a point Shifting compensates for the thickness of the folded paper which can cause the page images to shift outward slightly when folded You can se...

Page 83: ...h your document color This tab also provides a Custom Automatic Color option for advanced color corrections based on RGB Color CMYK Color Spot Color CIE Color or Gray The two remaining tabs provide additional ways of adjusting the colors for more specific color requirements The Color By Words tab provides a three step process for defining custom color correction By making a selection from each of ...

Page 84: ...nt and back cover pages from different trays After making a selection for printing the cover pages you can select the paper for the front and back covers by size color or type You can also use blank or pre printed paper and you can print side one side two or both sides of the cover pages Printing Insert Pages You can add blank or pre printed insert pages before page one of each document or after d...

Page 85: ...arate individual pages or page ranges with commas Specify pages within a range with a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper Displays the default size color and type of paper selected in Use Job Settings 2 Sided Printing allows you to select 2 sided printing options Click the Down arrow to select an option 1 Sided Print prints the exception pages on one side only 2...

Page 86: ... Options to the right of the Paper field click the arrow then select Other Size Advanced Paper Size 2 Select an option No Scaling You can use this option to retain the original image size Automatically Scale You can use this option to change the print from one standard paper size to another The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size...

Page 87: ...u can do the following Create a watermark or edit an existing watermark using the Watermark Editor A Text Watermark uses the characters typed in the Text field as the watermark You can create a text watermark to print on a document Select options such as font size font type font color and angle A Picture Watermark uses an image as the watermark The picture file can be in bmp gif or jpg format You ...

Page 88: ...document 4 Click Pages then select the pages on which to print the watermark Print on All Pages prints the watermark on all pages of your document Print on Page 1 Only prints the watermark only on the first page of the document 5 Click OK Printing Watermarks A watermark is special purpose text that can be printed across one or more pages For example you can add a word like Copy Draft or Confidenti...

Page 89: ...de the day date time and time zone Place a watermark on the first page or on every page in a document Print a watermark in the foreground or background or blend it with the print job To print a watermark 1 Click Document Options Watermark 2 From the Watermark menu select the watermark 3 Click Layering then select how to print the watermark Print in Background This option prints the watermark behin...

Page 90: ...ts button then select Inches or Millimeters 5 To save in the Name field type a title for the new size then click OK To create and save custom sizes for Macintosh 1 In the application click File Page Setup 2 Click Paper Sizes then select Manage Custom Sizes 3 To add a new size in the Manage Paper Sizes window click the plus sign 4 At the top of the window double click My Custom Size then type a nam...

Page 91: ...the application print driver Sending a Secure Print Job 1 On the Printing Options tab from the Job Type list select Secure Print 2 Type a 4 10 digit passcode for the Secure Print job 3 In the Confirm Passcode field type the passcode again Notes If you do not supply a passcode the printer assigns a passcode and displays it in the Passcode Required window You can use the passcode supplied by the pri...

Page 92: ...le copy of a multiple copy job and hold the remaining copies at the printer After you review the sample copy you can select the job name from the printer control panel to print the additional copies Sending a Sample Set Print Job 1 On the Printing Options tab from the Job Type list select Sample Set 2 Verify that the paper is the correct size type and weight If not change the paper settings 3 Sele...

Page 93: ...n the following day The Delayed Print default time is midnight Sending a Delay Print Job 1 On the Printing Options tab from the Job Type list select Delay Print 2 In the Delay Print window select the Tab key to move from the hour section to the minutes section To select the time to send the print job click the arrow buttons For a 12 hour time format type the hour 1 12 minutes 00 59 then select A M...

Page 94: ... least is deleted automatically from the list To remove names from the list other than the selected name select Clear List 3 In Save To or Folder Number specify where you want the file saved on the printer Do one of the following Type the name of the destination folder Click the arrow to the right of the field then select a folder name from the list Click the arrow to the right of the field then s...

Page 95: ...n select a folder name from the list Click the arrow to the right of the field then select Default Public Folder 4 To print the job now and also save the job select the Print and Save check box 5 To store your job at the printer select Private 6 In the Passcode field type a passcode The passcode is associated with your user name After you set a passcode it becomes the default passcode for any prin...

Page 96: ...ase them If the system administrator has configured the Hold All Jobs feature any job sent to the printer is held until you release it Releasing Held Print Jobs 1 At the control panel press the Job Status button 2 Touch Held Print Jobs or Secure Print Jobs then select a folder For details see Secure Print on page 91 3 To determine why a job was held touch the job then touch Details 4 Do one of the...

Page 97: ...gh the list and locate the printable file next to the list use the arrows If the print file is in a folder to open the folder touch the name 3 Touch the name of the printable file 4 Select the number of copies output color paper size paper color paper type 2 sided printing and finishing options 5 Press the green Start button 6 To go back to the last screen touch Back 7 To look for other folders an...

Page 98: ...e If Mailbox is not displayed use Xerox CentreWare Internet Services to enable the Scan to Mailbox and Print From Mailbox features Then create a scan to mailbox folder For details see the System Administrator Guide at www xerox com office WC6655docs 3 Touch the name of the document that you want to print 4 Select the number of copies output color paper size paper color paper type 2 sided printing ...

Page 99: ...net Services click the Print tab 3 To select the file from a local network or remote location click Browse select the file then click Open 4 For Printing select the desired options for the job Normal Print prints a job immediately Secure Print prints a job after you enter your passcode at the printer control panel Sample Set or Proof Print prints one copy of a multiple copy print job and holds the...

Page 100: ......

Page 101: ...Xerox WorkCentre 6655 6655i Color Multifunction Printer 101 User Guide This chapter includes Basic Copying 102 Selecting Copy Settings 104 6 Copying ...

Page 102: ...pies The number of copies appears in the upper right corner of the touch screen Note To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings as needed For details see Selecting Copy Settings on page 104 6 Press the green Start button Notes To pause or cancel a copy job press the red Stop button on the control pane...

Page 103: ...st the paper guides so they fit against the originals The document feeder supports paper weights of 50 125 g m for 1 sided pages and 60 125 g m for 2 sided pages The document feeder supports paper sizes from 139 7 x 139 7 mm 5 5 x 5 5 in through 215 9 x 355 6 mm 8 5 x 14 in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines W...

Page 104: ... 6655 6655i Color Multifunction Printer User Guide Selecting Copy Settings This section includes Basic Settings 105 Image Quality Settings 110 Layout Settings 113 Output Format Settings 116 ID Card Copying 124 Advanced Copying 127 ...

Page 105: ...lphanumeric keypad 1 Press the Services Home button then touch Copy 2 Use the alphanumeric keypad on the control panel to enter the number of copies The number of copies appears in the upper right corner of the touch screen 3 To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number To enter the number of copies using the touch screen keypad ...

Page 106: ...s the Services Home button then touch Copy 2 For Output Color select an option Color This option copies in full color output using all four printing colors cyan magenta yellow and black Black and White This option copies in black and white only Colors in the original document are converted to shades of gray More This option provides an additional choice Single Color This option copies in shades of...

Page 107: ...cted paper size Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK To center the image on the page select the Auto Center check box b To reduce or enlarge the width and length of the image by different percentages touch Independent Width X This option allows you to reduce or enlarge the width of the image incrementally usi...

Page 108: ...he following 1 1 Sided scans only one side of the originals and produces 1 sided copies 1 2 Sided scans only one side of the originals and produces 2 sided copies To rotate the second sides touch Rotate Side 2 2 2 Sided scans both sides of the originals and produces 2 sided copies To rotate the second sides touch Rotate Side 2 2 1 Sided scans both sides of the originals and produces 1 sided copies...

Page 109: ...nction Printer 109 User Guide Selecting Uncollated Copies Uncollated copies print in the following order 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 To select uncollated copies 1 Press the Services Home button then touch Copy 2 For Collation touch Uncollated ...

Page 110: ... touch Copy 2 Touch the Image Quality tab then touch Original Type 3 On the Original Type screen select the setting that matches your original document best 4 Touch OK Adjusting Brightness and Sharpness You can lighten or darken the image and adjust the sharpness To adjust the image 1 Press the Services Home button then touch Copy 2 Touch the Image Quality tab then touch Image Options 3 On the Ima...

Page 111: ...ton then touch Copy 2 Touch the Image Quality tab then touch Image Enhancement 3 On the Image Enhancement screen adjust the contrast Auto Contrast allows the printer to set the contrast automatically Manual Contrast allows you to adjust the contrast manually To increase or decrease the contrast move the Manual Contrast slider up or down The middle position on the slider Normal does not change the ...

Page 112: ...ab then touch Color Balance Note This feature is not available when Output Color is set to Black and White 3 To adjust the density levels of all four colors a On the Color Balance screen touch Basic Color b Move the sliders to adjust the level for each color 4 To adjust the highlight midtone and shadow density levels by color a On the Color Balance screen touch Advanced Color b Touch the color you...

Page 113: ...als refer to the images on the originals Upright Images and Sideways Images refer to the direction the originals are loaded in the document feeder Note If you are using the document glass the orientation of the original is as seen before turning it over 4 Touch OK Specifying the Size of the Original To scan the correct area of the original specify the original size 1 Press the Services Home button...

Page 114: ...5 4 mm 1 in Right Page Only to copy only the right page of an open book on a single sheet of paper If Binding Edge Erase is required touch the arrows to erase up to 25 4 mm 1 in 4 Touch OK Shifting the Image You can change the placement of an image on the copy page This is useful if the image is smaller than the page size Originals must be positioned as follows for image shift to work correctly Do...

Page 115: ...om each edge touch Side 1 then touch the Left Right Top and Bottom arrows To specify the amount to erase from each edge touch Side 2 then touch the Left Right Top and Bottom arrows or touch Mirror Side 1 Note You can use preset values that were previously saved by the system administrator Touch Presets in the lower left corner of the screen and select a preset from the drop down menu 4 Touch OK In...

Page 116: ...h side of the printed page You can print copies in booklet format Note In this mode the printer scans all of the originals before it prints the copies To create a booklet 1 Press the Services Home button then touch Copy 2 Touch the Output Format tab then touch Booklet Creation 3 On the Booklet Creation screen touch On If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Se...

Page 117: ...cludes front and back covers from the same tray Front Back Different This option includes a front and a back cover from different trays Front Only This option includes a front cover only Back Only This option includes a back cover only 6 To specify printing options for the front or back covers for Printing Options touch the arrow then select an option Blank Cover This option inserts a blank cover ...

Page 118: ...Special Pages Chapter Starts Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Chapter Starts screen touch Page Number then use the alphanumeric keypad to enter the page number 5 For Start Chapter select an option On Right Page This option specifies the front side of the paper On Left Page This option specifies t...

Page 119: ...ut Format tab then touch Special Pages Inserts If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 To specify the number of sheets to insert for Insert Quantity touch the arrows 5 Touch Insert After Page then to enter a page number use the alphanumeric keypad 6 To specify the paper tray to use for the insert a Touch Paper Supp...

Page 120: ...is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Exceptions screen touch the beginning Page Number field To enter the starting number value for the range of exception pages use the alphanumeric keypad 5 Touch the ending Page Number field then to enter the ending value range for the exception pages use the alphanumeric keypad Note To...

Page 121: ... page shows the location of the page number e Touch OK f To change the text formatting touch Format Style choose the desired settings then touch OK 4 To insert a comment a Touch Comment On b Touch Apply To then select an option c Touch an existing comment in the list Note To create a comment touch a blank row use the touch screen keyboard to type the text then touch OK d Touch an arrow to position...

Page 122: ... page and have it print multiple times onto one or both sides of the paper The printer reduces the pages proportionally to fit Note If Booklet Creation is enabled you cannot select this feature To print multiple original pages on a side 1 Press the Services Home button then touch Copy 2 Touch the Output Format tab then touch Page Layout Pages per Side Note If Paper Supply is set to Auto Paper Sele...

Page 123: ...pears Select the desired paper tray then touch OK 3 Specify how many times the image repeats on the page To repeat the image 2 Times 4 Times or 6 Times on the page select a preset option Specify Rows Columns This option allows you to determine the number of images To enter the number of rows and columns touch the Rows or Columns field then use the alphanumeric keypad or touch the arrows To rotate ...

Page 124: ...ouch Edit a Verify the output color paper supply and reduce enlarge settings b Change the settings as needed c Touch OK 4 For Front Side Features touch Edit a Verify the original type lighten darken and background suppression settings for side 1 b Change the settings as needed c Touch OK 5 Lift the document cover 6 Place the ID card or a document smaller than half the selected paper supply size in...

Page 125: ...ce or enlarge the percentage touch the current value displayed then type a value To reduce or enlarge the percentage incrementally touch Plus or Minus To select a preset image size touch a button For additional options touch More 4 For additional options touch More a To reduce or enlarge proportionally touch Proportional To reduce or enlarge the percentage incrementally touch Plus or Minus To use ...

Page 126: ...tening or Darkening ID Card Copies You can lighten or darken the copy for each side Use the slider to lighten or darken the output for the first side After the first side is complete use the slider again to lighten or darken the second side Both sides of the original are printed side by side each using different lighten or darken settings To adjust the image 1 Press the Services Home button then t...

Page 127: ... options c Touch the Job Assembly tab then touch Build Job On d Touch Options e Select or clear the Display summary window between segments check box f Select or clear the Turn Build Job Off after Job is Submitted check box g Touch OK h Press the green Start button on the control panel 3 Sample or delete segments a To print a sample of the previous segment scanned touch Sample Last Segment b To de...

Page 128: ...r delete the job To release and print the remaining copies of the job touch Print If the sample copy is unsatisfactory touch Delete Saving Copy Settings To use a particular combination of copy settings for future copy jobs you can save the settings with a name and retrieve them for later use To save the current copy settings 1 Press the Services Home button then touch Copy 2 Touch the Job Assembly...

Page 129: ...to a Destination 151 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC6655docs If the system administrator enables Remote Start in Xerox CentreWare Internet Services you can scan images directly from the scanner to a PC Using Microsoft Clip Organizer you can scan import and store images from the printer...

Page 130: ... and WIA To scan an image 1 On the control panel press the yellow Clear All button to clear previous settings 2 Load your original documents Use the document glass for single pages or paper that cannot be fed using the document feeder Place the first page of the document face down in the top left corner of the document glass Use the document feeder for multiple or single pages Remove any staples a...

Page 131: ... glass rather than the duplex automatic document feeder Paper with paper clips or staples attached Paper with wrinkles curls folds tears or notches Coated or carbonless paper or items other than paper such as cloth or metal Envelopes Books Document Feeder Insert originals face up with page one on top The confirmation indicator illuminates when you load the originals correctly Adjust the paper guid...

Page 132: ...ent feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the originals Only Insert paper in the duplex automatic document feeder when ink on the paper is dry Do not load originals above the MAX fill line ...

Page 133: ...n Xerox CentreWare Internet Services Scanning to the Public Folder The printer provides a public folder to store scanned images You do not need a password to scan images to the public folder or to retrieve them All users can view scanned documents in the public folder You can also create a password protected private folder For details see Creating a Private Folder To scan an image to the public fo...

Page 134: ...ministrator can create a private folder at any time For details see the System Administrator Guide for your printer model To create a private folder with a password 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 30 2 Cli...

Page 135: ... section select Mailboxes 4 In the Scan to Mailbox section click the folder containing the scan Your scan file appears in the Folder Contents window Notes For a password protected private folder click the Folder Password field type the password then click OK If your image file does not appear click Update View 5 Under Action select an option then click Go Download saves a copy of the file to your ...

Page 136: ...your own scan destinations to templates Scanning to a Predefined Network File Repository To scan an image and send it to a predefined network file repository 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch Change 4 From the Pick a Workflow screen select the template that the system administrator created The t...

Page 137: ... Click the Friendly Name field then create a name for the template 7 Under Protocol select an option 8 Configure the destination IP Address Port number or Host Name Port number 9 Enter the name of the destination folder as needed In SMB the destination folder is the shared folder 10 In Document Path enter the name of the sub folder within the destination folder then select a Filing Policy 11 Enter...

Page 138: ...g In on page 27 To scan an image to your home directory 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch Change 4 From the Pick a Workflow screen select the template that the system administrator created 5 To change any of the scan settings on the Workflow Scanning screen select options 6 For more options touc...

Page 139: ...tions This section includes Changing the Basic Scan Settings 140 Selecting Advanced Settings 141 Selecting Layout Adjustments 142 Selecting Filing Options 143 Building a Scan Job 144 The scanning features in your printer use templates that define the scan settings and the destination for an image ...

Page 140: ...the document feeder Portrait Originals and Landscape Originals refer to the images on the originals c Touch OK 4 To enter a filename and select a basic file format a Touch File then type a name for the scan file b To select a format for file format touch the down arrow then select an option c Touch OK 5 To customize the file format a On the File screen for file format touch the down arrow then tou...

Page 141: ...ges only Text Optimizes the scan for originals containing text only Map Optimizes the scan for maps and detailed graphical information Newspaper Magazine Optimizes the scan for printed magazines and newspapers b Touch OK 5 To suppress background variation a Touch Image Enhancement b For Background Suppression touch Auto Suppression c Touch OK 6 To adjust the contrast a Touch Image Enhancement b On...

Page 142: ...s by the same amount Touch the All Edges arrows to specify the amount to erase from the edges Individual Edges This option specifies different amounts to erase from the edges To specify the amount to erase from each edge use the arrows c Touch OK 4 To scan the correct area of the original image a Touch Original Size b On the Original Size screen select an option Auto Detect This option allows the ...

Page 143: ...ck a Workflow screen select a workflow 5 To define additional network locations as destinations for scanned documents a Touch Add File Destinations b On the Add File Destinations screen touch the desired destinations c Touch OK Note Document Management and Add File Destinations can be modified only after scanning to network file repositories or scanning to home are set up For details see the Syste...

Page 144: ...can the first segment a Load the originals for the first segment b Press the green Start button on the control panel Note If a password is required contact the system administrator 5 Program and scan additional segments a Load the originals for the next segment b When the Build Job screen appears touch Program Next Segment c Press the green Start button to scan the originals for that segment 6 Rep...

Page 145: ...Insert your USB Flash drive into the USB port on the side of the printer Note If the USB Flash drive is in the USB memory port already press Services Home touch Workflow Scanning Change then select the USB workflow 3 On the USB Drive Detected screen touch Scan to USB 4 To change any of the scan settings on the Workflow Scanning screen select options 5 Press the green Start button The Job Progress ...

Page 146: ... Printer User Guide Scanning to an Email Address This section includes Sending a Scanned Image to an Email Address 147 Setting Email Options 148 Changing the Attachment Name and Format 148 When using this feature the images you scan are sent as email attachments ...

Page 147: ...dd e To organize the recipients touch one of the recipients on the list then from the menu select To Cc or Bcc 5 To enter an email address from favorites a Press the Services Home button then touch Email b Touch Favorites c Touch the desired names then from the menu select To Cc or Bcc d Touch OK 6 To enter an email address from the Device Address Book a Press the Services Home button then touch E...

Page 148: ...the attachment format options 1 Touch Attachment 2 Touch the file format menu select Custom 3 On the File Format screen under Format select an option 4 Under File Options for PDF PDF Archival XPS or TIFF select an option Multi page This option creates a multi page document from the scanned images 1 File Per Page This option creates a separate file for each page scanned 5 Under Password Protect for...

Page 149: ...from the list then touch Add 6 Touch OK Changing the Reply To Address To change the Reply To address 1 Touch the Email Options tab 2 Touch Reply To 3 To change the Reply To address using the entered Email address or Favorites Touch Enter Reply To Address then use the touch screen keyboard to enter an Email address Touch Favorites then select the desired names from the list 4 Touch OK 5 Change the ...

Page 150: ...Compression Smallest File Size to Lowest Compression Largest File Size 4 Touch OK Setting Encryption Encryption helps ensure that email messages cannot be read by anyone other than the intended recipient Note The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC6655docs To set encryption 1 Touch the Email O...

Page 151: ...If Scan To Destination properties are not properly configured the Scan To icon appears grayed out on the touch screen To scan an image and send it to a destination 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Scan To 3 To select a destination from favorites a Touch Favorites b Select the desired contacts from the list c Touch OK 4 ...

Page 152: ... the Filing Options tab b Touch If File Already Exists Select an option c Touch OK 7 To set the quality and file size a Touch the Filing Options tab b Touch Quality File Size c To select a setting use the slider The settings range from Highest Compression Smallest File Size to Lowest Compression Largest File Size d Touch OK 8 Press the green Start button The Job Progress screen appears and the ori...

Page 153: ... Basic Faxing 155 Sending an Embedded Fax 157 Sending a Server Fax 170 Sending an Internet Fax 176 Building a Fax Job 184 Sending a LAN Fax 185 Using the Address Book 187 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC6655docs 8 Faxing ...

Page 154: ... compatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing Note Not all options listed are supported on all printers Some options apply only to a specific printer model configuration operating system or driver type For details see the System Administrator Guide at www xerox com office WC6655docs ...

Page 155: ...ion sends the current print job as a fax For details see Sending a LAN Fax on page 185 Document Glass Lift the document feeder cover and place the first page face down in the upper left corner of the document glass Align the originals to the matching paper size printed on the edge of the glass The document glass accommodates original sizes up to 216 x 356 mm 8 5 x 14 in Document Glass Guidelines T...

Page 156: ...om 139 7 x 139 7 mm 5 5 x 5 5 in through 215 9 x 355 6 mm 8 5 x 14 in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines When loading originals into the duplex automatic document feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the d...

Page 157: ... be required between the access number for an outside line and the fax number When inserted the dial pauses appear as commas in the fax number Touch Device Address Book Touch the down arrow then from the menu select Fax Contacts Fax Groups Fax Favorites or All Contacts Touch the desired contact then select Add to Recipients To remove a contact from the list touch the contact then touch Remove Add ...

Page 158: ... touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch 2 Sided Scanning 4 Touch an option 1 Sided This option scans only one side of the original image and produces 1 sided output files 2 Sided This option scans both sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Original...

Page 159: ... specify the original size 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Original Size 4 On the Original Size screen select an option Auto Detect This option allows the printer to determine the size of the original Preset Scan Areas This option specifies the area to scan when it matches a standard paper size In the scrolling list...

Page 160: ...age and adjust the sharpness To adjust the image 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Image Quality tab then touch Image Options 4 On the Image Options screen adjust the sliders as needed Lighten Darken Lightens or darkens the image Sharpness Sharpens or softens the image 5 Touch OK Selecting Reducing or Splitting Yo...

Page 161: ...me button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Layout Adjustment tab then touch Book Faxing 4 Touch an option Off This is the default setting Both Pages Scans both pages of the book Left Page Only Scans the left page of the book Right Page Only Scans the right page of the book 5 To set the amount to erase touch the Binding Edge Erase arrows as neede...

Page 162: ...ng 167 Printing Faxes Stored for Polling 168 Deleting Faxes Stored for Polling 169 Building a Fax Job 169 Printing a Confirmation Report You can print a report that confirms when your faxes are sent or received The report contains information on timeouts busy signals and retry failures To set up a confirmation report printing 1 Press the Services Home button then touch Fax 2 To enter recipient det...

Page 163: ...ning of your fax You can add a short comment to the cover sheet as well as To and From details To include a cover sheet 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Cover Sheet On 4 Touch the To field use the touch screen keyboard to type the name of the recipient then touch OK 5 Touch the From fie...

Page 164: ... a Delayed Fax You can set a time in the future for the printer to send your fax job The delay can range from 15 minutes through 24 hours Note Before you use this this feature set the printer to the current time To specify the time to send your fax 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Delay...

Page 165: ...t field then touch Remove or Edit 9 Select additional options as needed 10 Touch Start The originals are scanned and stored in the mailbox Storing a Fax in a Remote Mailbox To store a fax in a remote mailbox 1 Press the Services Home button then touch Fax 2 Touch Mailboxes Note If the Fax tab is selected touch Add Recipients then touch Mailboxes 3 Touch Store To Mailbox 4 Touch Remote Mailbox 5 To...

Page 166: ... Print The documents in the mailbox print 8 To delete the contents of the mailbox after the device finishes printing touch Empty Mailbox To confirm touch Empty Mailbox 9 Touch Close Printing Remote Mailbox Documents To print remote mailbox documents 1 Press the Services Home button then touch Fax 2 Touch Mailboxes Note If the Fax tab is selected touch Add Recipients then touch Mailboxes 3 Touch Pr...

Page 167: ...other fax machines To use this feature both the polling printer and the remote printer must have the Fax Polling feature You can store faxes for polling as Non Secure or Secure When you select Secure Storage you create a list of remote device fax numbers that are allowed to access secure faxes To store a fax 1 Touch Polling Note If the Fax tab is selected touch Add Recipients then touch Polling 2 ...

Page 168: ...lling Device 4 To print faxes that are stored for polling on the local device a Touch Local Fax Polling b Touch Print c To delete stored faxes after they print touch Empty Fax Polling To confirm touch Empty Fax Mailbox The local faxes that are stored for polling print 5 To print faxes that are stored for polling on a remote device a Touch Remote Fax Polling b Touch Enter Fax Number then to enter t...

Page 169: ...red for polling 1 Press the Services Home button then touch Fax 2 Touch Polling Note If the Fax tab is selected touch Add Recipients then touch Polling 3 Touch Store Polling Files 4 Touch an option 5 Touch Empty Fax Polling To confirm touch Empty Fax Polling again 6 Touch OK Building a Fax Job For details see Building a Fax Job on page 184 ...

Page 170: ...ertion during number entry touch the desired character Touch Add To add additional recipients touch Add Recipient then Enter Recipient To enter the number use the alphanumeric keypad then touch Add Note One or more dialing pauses can be required between the access number for an outside line and the fax number When inserted the dial pauses appear as commas in the fax number Touch Fax Directory Touc...

Page 171: ...oth sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use the Original Orientation option to specify the layout of the originals that you scan The printer uses the information to determine if images require rotation to produce the desired output To specify orien...

Page 172: ... smaller text and hand written text 5 Touch OK Specifying the Size of the Original To ensure that you are scanning the correct area of the documents specify the original size To specify the original size 1 Press the Services Home button then touch Server Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Original Size 4 On the Original Size screen select an option Auto Detect T...

Page 173: ...n option or touch Skip 3 Touch the Image Quality tab then touch Lighten Darken 4 Adjust the Lighten Darken slider as needed 5 Touch OK Automatically Suppressing Background Variation When scanning originals printed on thin paper text or images printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in lig...

Page 174: ...nhancement screen select an option Manual Contrast This option allows you to adjust the contrast manually Auto Contrast This option enables the printer to set the contrast automatically 5 Touch OK Specifying the Original Type The printer optimizes the image quality of the output based on the type of images in the original document To specify the original type 1 Press the Services Home button then ...

Page 175: ...send your fax 1 Press the Services Home button then touch Server Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Delay Send 4 Touch Delay Send Touch the Hour field then touch the arrows to set a number Touch the Minute field then touch the arrows to set a number If your printer is set to display the 12 hour clock touch AM or PM 5 Touch OK The f...

Page 176: ...Recipient To enter an email address use the touchscreen keyboard then touch Add To organize recipients touch one of the recipients in the list then from the menu select To or Cc Touch Device Address Book Touch Search then to type part of the name use the touchscreen keyboard Touch Search Touch the desired contact then from menu select To or Cc Touch OK 4 Touch 2 Sided Scanning select an option the...

Page 177: ...he original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use the Original Orientation option to specify the layout of the originals that you scan The printer uses the information to determine if images require rotation to produce the desired output To specify orientation 1 Press...

Page 178: ...cify the attachment format 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Attachment 4 On the Attachment screen touch the desired attachment format PDF This option produces a Portable Document Format pdf PDF Archival This option produces a Portable Document Format pdf with embedded fonts TIFF This option produces a Tagged...

Page 179: ...ality settings and produce the best quality output To specify the original type 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Advanced Settings tab 4 Touch Original Type Touch the content type of the original document 5 Touch OK Automatically Suppressing Background Variation When scanning originals printed on thin pa...

Page 180: ...ct an option Manual Contrast This option allows you to adjust the contrast manually Auto Contrast This option enables the printer to set the contrast automatically 5 Touch OK Adjusting Brightness and Sharpness You can lighten or darken the image and adjust the sharpness To adjust the image 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touc...

Page 181: ...erate file size 200 dpi This option produces good image quality and moderate file size This setting is the default 300 dpi This option produces high image quality and large file size 400 dpi This option produces higher image quality and larger file size 600 dpi This option the highest image quality and the largest file size 5 Touch OK Note Check with the system administrator to determine the large...

Page 182: ... you want to send To add a message 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Internet Fax Options tab then touch Message 4 Type a message using the touch screen keyboard 5 Touch OK Specifying a Reply To Address You can use the Reply To option to include an email address that you want the recipient to reply to Thi...

Page 183: ... each recipient then prints the report Note The report could be delayed depending on the response time of the recipients To print an acknowledgment report 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Internet Fax Options tab then touch Acknowledgment Report 4 Touch Print Report 5 Touch OK Building a Fax Job For deta...

Page 184: ...m to your recipients list 3 Touch the Job Assembly tab then touch Build Job On 4 Touch Options a Select or clear the Display Summary window between segments check box b Select or clear the Turn Build Job Off after Job is Submitted check box c Touch OK 5 Program and scan the first segment a Load the originals for the first segment b Select the required settings such as layout adjustments image qual...

Page 185: ... or to search for a recipient type a name then click the search icon To add a name to the Fax Recipients list select the name then click the down arrow to move it to the bottom list When you are finished click OK To add additional names repeat this procedure Click the Add Recipient button type the recipient name and fax number add other information then click OK Add new recipients as needed 5 To i...

Page 186: ...n an area where the phone lines do not support high speed fax data transmission select a lower transmission rate A lower transmission rate reduces the chance of transmission errors Fax Resolution Fax Resolution affects the amount of detail that is reproduced during the fax transmission Higher resolution fax transmissions consume more memory and take longer to send Select an option Standard Used fo...

Page 187: ...uch OK 5 To add name and company information for the new entry to the right of the contact field touch the i button a Enter a name into the First Name Last Name or Company field then touch OK Note The first entry into one of the fields becomes the display name for the contact information b Enter names into the remaining fields then touch OK after each entry c At the Additional Contact Information ...

Page 188: ...Press the Services Home button then touch Email Fax or Internet Fax 2 Touch Device Address Book 3 Touch the desired entry using the scroll arrows as needed 4 Touch Details 5 To mark any entered contact information as a favorite touch the star icon 6 To delete a favorite to the right of the appropriate field touch the star icon 7 Touch OK ...

Page 189: ...x WorkCentre 6655 6655i Color Multifunction Printer 189 User Guide This chapter includes Cleaning the Printer 190 Billing and Usage Information 205 Ordering Supplies 206 Moving the Printer 210 9 Maintenance ...

Page 190: ...o not use pressurized spray cleaning aids on or in the printer Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications Use of pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards D...

Page 191: ...enter the printer through a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Scanner Xerox recommends that you clean the scanner about once a month or when vertical lines appear on copies or scans from the automatic document feeder Vertical lines appear when anything is spilled on the scanner or when debris or dust collect on any of the surfaces Clea...

Page 192: ...ser Guide 4 Wipe the surfaces of the document glass and CVT glass until they are clean and dry Note For best results to remove marks and streaks use a standard glass cleaner 5 Wipe the white underside of the document cover until it is clean and dry 6 Close the document cover ...

Page 193: ... cover Cleaning the Interior To prevent stains inside the printer that can deteriorate print quality clean the interior of the printer regularly Clean the printer interior whenever you replace the drum cartridge After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors Remove any remaining pieces of paper or debris For de...

Page 194: ... you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor 1 Open the side door 2 To unlock the waste cartridge turn the waste c...

Page 195: ...User Guide 3 Grasp the handle of the waste cartridge then pull it out To prevent toner spills keep the openings facing up Notes Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration ...

Page 196: ... 6655i Color Multifunction Printer User Guide 4 Place the removed waste cartridge on a level surface CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side 5 Remove the cleaning rod from inside the printer ...

Page 197: ...n Printer 197 User Guide 6 Insert the cleaning rod into one of the four cleaning holes until it clicks then pull it out Repeat this two more times 7 Repeat the procedure for the holes in the other three slots 8 Return the cleaning rod to its original location ...

Page 198: ...on Printer User Guide 9 Reinsert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the belt is inserted fully 10 To lock the waste cartridge turn the waste cartridge lock lever 90 degrees clockwise 11 Close the side door ...

Page 199: ...Density Sensors 1 Turn off the printer CAUTION If the optional Productivity Kit HD is not installed ensure that the Ready LED is off before you turn off the printer The data in the memory is cleared when the printer is turned off 2 Push down on the rear door release and pull open the door 3 Open the side door ...

Page 200: ...n the waste cartridge lever 90 degrees counterclockwise 5 Grasp the handle of the waste cartridge then pull it out To prevent toner spills keep the openings facing up Notes Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration ...

Page 201: ...tifunction Printer 201 User Guide 6 Place the removed waste cartridge on a level surface CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side 7 Turn the control panel so that it is not positioned above the top cover ...

Page 202: ...e 6655 6655i Color Multifunction Printer User Guide 8 Open the top cover 9 Put your fingers through the loops on both sides of the transfer belt unit then pull it out 10 Use a dry cotton swab to clean the color toner density sensors ...

Page 203: ... Color Multifunction Printer 203 User Guide 11 Reinsert the belt unit into the printer 12 Close the top cover 13 Reinsert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the belt is inserted fully ...

Page 204: ...ance 204 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide 14 To lock the waste cartridge turn the waste cartridge lock lever 90 degrees clockwise 15 Close the side door 16 Close the rear door ...

Page 205: ...he printer control panel press the Machine Status button 2 To view basic impression counts touch the Billing Information tab Black Impressions Total number of pages printed with no color specified Color Impressions Total number of pages printed that specify color Total Impressions Total number of color impressions plus black impressions 3 To view detailed usage information touch Usage Counters the...

Page 206: ...ages first appear to avoid interruptions to your printing An error message appears on the control panel when supplies must be replaced Order supplies from your local reseller or go to www xerox com office WC6655supplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of perform...

Page 207: ...s tab 2 To view details about a specific cartridge including the part number for reordering touch C M Y or K 3 To return to the Supplies tab touch Close 4 To view more details touch Other Supplies then select an option 5 To return to the Other Supplies screen touch Close 6 To return to the main screen press Services Home Consumables Consumables are printer supplies that get depleted during the ope...

Page 208: ...ment Replacements can be parts or kits Routine maintenance items are typically customer replaceable Note Each routine maintenance item includes installation instructions Routine maintenance items for this printer include the following Imaging Unit Transfer Unit Kit Waste Cartridge Fuser Feed Roller Kit Recycling Supplies For more information on the Xerox supplies recycling program go to www xerox ...

Page 209: ...screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer Do not open covers and doors during printing Do not leave the covers and doors open for any length of time especially in well lit places Light exposure can damage the drum cartridge Do not place anythi...

Page 210: ...the printer If the optional 550 Sheet Feeder is not fixed to the printer securely it could fall to the ground and cause injury To move the printer 1 Always turn off the printer and wait for the printer to shut down For details see Turning the Printer On and Off on page 41 2 Disconnect the power cord and other cables from the back of the printer WARNING To prevent electric shock never touch the pow...

Page 211: ...moving the printer over a long distance remove the imaging units and toner cartridges to prevent toner from spilling Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit For a repacking kit and instructions go to www xerox com office WC6655support CAUTION Failure to repackage the printer properly for shipment can result in damage not covered b...

Page 212: ...12 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide After moving the printer 1 Reinstall any parts you removed 2 Reconnect the printer to the cables and power cord 3 Plug in and turn on the printer ...

Page 213: ...6655 6655i Color Multifunction Printer 213 User Guide This chapter includes General Troubleshooting 214 Jams 219 Print Quality Problems 234 Copy and Scan Problems 242 Fax Problems 243 Getting Help 247 10 Troubleshooting ...

Page 214: ...o Power On Probable Causes Solutions One of the power switches is not turned on Turn on both power switches For details see Turning the Printer On and Off on page 41 The power cord is not correctly plugged into the outlet Turn off the printer power switch and plug the power cord securely into the outlet For details see Turning the Printer On and Off on page 41 Something is wrong with the outlet co...

Page 215: ...irectly into the outlet or into a power strip that is not shared with other high power devices Printer Fails to Print Probable Causes Solutions The printer has an error To clear the error follow the onscreen prompts Turn off the printer then turn it on again If the error persists contact your Xerox representative The printer is out of paper Load paper into the tray A toner cartridge is empty Repla...

Page 216: ...r then turn it on again Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes more time to print on certain types of special paper Ensure that the paper type is set properly in the driver and at the printer control panel For details see Print Speed on page 261 The printer is in Powe...

Page 217: ...and labels cannot be used for 2 sided printing For details see Supported Standard Types and Weights for Automatic 2 Sided Printing on page 57 and Supported Standard Paper Sizes for Automatic 2 Sided Printing on page 56 Incorrect setting In the print driver Properties select 2 Sided Print on the Paper Output tab Printer Makes Unusual Noises Probable Causes Solutions There is an obstruction or debri...

Page 218: ...he printer to operate for several hours at room temperature The relative humidity of the room is too high Reduce the humidity in the room Move the printer to a location where the temperature and relative humidity are within the operating specifications Date and Time Are Incorrect Probable Causes Solutions The Date and Time Setup is set to Manual NTP Disabled To change the Date and Time to Automati...

Page 219: ...et of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or instruments This can permanently damage the printer The following illust...

Page 220: ... Jams from the Bypass Tray 222 Clearing Paper Jams from the Tray 2 Area 225 Clearing Paper Jams from the Fuser Area 228 Clearing Paper Jams from the Duplex Automatic Document Feeder 1 Remove the remaining paper from the duplex automatic document feeder 2 Open the duplex automatic document feeder top cover 3 If the paper is jammed in the exit of the duplex automatic document feeder pull it out as i...

Page 221: ...or Multifunction Printer 221 User Guide 4 To reset the interlock switch and clear the paper jam message open and close the back door 5 Reload the document in the duplex automatic document feeder then adjust the guides against the edges of the paper ...

Page 222: ...learing Paper Jams from the Bypass Tray To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray 2 Grasp both sides of the bypass tray then pull it straight out of the printer 3 Pull out the tray until it stops ...

Page 223: ... Color Multifunction Printer 223 User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 6 To reset the interlock switch and clear the paper jam message open and close the back door ...

Page 224: ...s extended for legal size paper the tray protrudes when it is inserted into the printer 8 Insert the bypass tray back into the printer Push the tray in all the way 9 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option 10 Touch OK ...

Page 225: ...er 225 User Guide Clearing Paper Jams from the Tray 2 Area To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Pull out tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer ...

Page 226: ...226 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide 3 Remove any paper jammed at the front of the printer 4 To reset the interlock switch and clear the paper jam message open and close the back door ...

Page 227: ...h it all the way in Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 6 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch OK ...

Page 228: ...ultifunction Printer User Guide Clearing Paper Jams from the Fuser Area 1 Push down on the rear door release and pull open the door 2 If paper is jammed in the fuser raise both green levers to open the fuser 3 To open the paper guide raise the green handle ...

Page 229: ...ting Xerox WorkCentre 6655 6655i Color Multifunction Printer 229 User Guide 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the fuser 6 Lower the levers to their original position ...

Page 230: ...Troubleshooting 230 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide 7 Remove any jammed paper from the back of the printer 8 Close the rear door ...

Page 231: ...separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Adjust the paper guides in all trays after inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the trays select the correct paper type and size on the control panel When printing select the...

Page 232: ...ved paper For details see Supported Paper on page 54 Humidity is too high for coated paper Feed paper one sheet at a time Fan paper before loading it in the paper tray Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper t...

Page 233: ...nes for Printing Envelopes on page 66 Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and ensure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer and close any door that is open The rear door interlock switch is not reset To reset the interlock switch and clear the pape...

Page 234: ...rage could vary outside these areas Please contact your local representative for details Notes To enhance print quality the toner print drum cartridges for many models of equipment are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default se...

Page 235: ...t driver matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 55 Solving Print Quality Problems When the print quality is poor select the closest symptom from the fol...

Page 236: ...ltage is insufficient for the paper type Verify that the paper loaded in the tray matches the paper type selected at the control panel and in the print driver The settings in the application or print driver are incorrect Print the Graphics Demo Page If If the Demo Page looks correct the printer is printing properly Your application or incorrect settings in the print driver are probably causing the...

Page 237: ...to the Services Home menu press the Services Home button Stray black dots white areas or dropouts The paper is outside the recommended specification range Replace the paper with a recommended size and type and confirm that your control panel and print driver settings are correct For details see Supported Paper on page 54 The toner cartridges are not Xerox toner cartridges Replace the toner cartrid...

Page 238: ...aks in multiple colors There is debris in the transfer belt unit Inspect and clean or replace the transfer belt unit Offset image Image is printed a second time Verify that the paper you are using is the correct type for the printer and is loaded properly For details see Supported Paper on page 54 Verify that the paper loaded in the tray matches the paper type selected at the control panel and in ...

Page 239: ...or Clean the lens for the affected color The toner cartridges are not Xerox toner cartridges Replace the toner cartridges with genuine Xerox toner cartridges For details see Consumables on page 207 The toner was stored in a high temperature area Replace the toner cartridge White line or lines running through all colors Paper or debris is dragging against the bottom of the transfer belt unit Remove...

Page 240: ...rom the print or is easy to rub off Verify that the paper you are using is the correct type for the printer and is loaded properly Verify that the paper loaded in the tray matches the paper type selected at the control panel and in the print driver Set the paper type to one type heavier To verify paper type at the control panel press Machine Status then touch Machine Information Paper Tray Status ...

Page 241: ...Supported Paper on page 54 Condensation inside the printer causes partial blanks or creased paper Turn on the printer and leave it on for at least one hour remove the condensation For assistance go to the Xerox Support website at www xerox com office WC6655suppor t The toner cartridges are not Xerox toner cartridges Replace the toner cartridges with genuine Xerox toner cartridges For details see C...

Page 242: ...an all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original is showing on the copy or scan Turn on Background Suppression Image is too light or too dark Copy To lighten darken or adjust con...

Page 243: ...244 Problems Receiving Faxes 245 Selecting the Starting Rate 245 Printing Fax Reports 246 Note If you cannot send and receive faxes make sure that you are connected to an approved analog telephone line The fax cannot send or receive when connected to a digital phone line If you cannot send or receive faxes correctly refer to the following tables ...

Page 244: ...hat the telephone line is working then send the fax again There is a problem with the fax machine of the caller Make a copy to verify that your printer is operating correctly If the copy was printed correctly have the recipient verify the condition of their fax machine The fax received by the recipient is blank The document was loaded incorrectly Document feeder Place the original document face up...

Page 245: ...ly in the printer Faxes cannot be received automatically The printer is set to receive faxes manually Set the printer to automatic reception The memory is full Load paper if it is empty and then print the faxes stored in the memory The telephone line is incorrectly connected Verify the telephone line connection If it is disconnected connect it There is a problem with the fax machine of the sender ...

Page 246: ...Report Options Report Pending Jobs Report To print a fax report 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Service Settings Fax Service 3 Touch Print Fax Reports 4 Touch the desired report then touch Print 5 Touch Close Note If this feature does not appear log in as a system administrator For details see Logging In as the System Administrator at...

Page 247: ...r jam a message appears on the screen A graphical illustration appears to indicate the location of the fault with a brief explanation of the action to take to clear the fault The illustration changes to indicate multiple locations and actions to take Viewing Warning Messages on the Control Panel When a warning condition occurs a message appears on the control panel to inform you of the problem War...

Page 248: ...mo Page and the Error History report can help with troubleshooting certain problems The Demo Page prints an image using many colors to show the current ability of the printer to print The Error History report prints information on the most recent printer errors Starting a Customer Self Help Session If your printer displays an error message that you cannot clear you can connect the printer remotely...

Page 249: ...he System Administrator at the Control Panel on page 28 3 To restrict users from printing the Configuration Report and Information Pages touch System Administrator Only To allow all users access touch All Users 4 To print the Configuration Report at power on touch Yes To disable the setting touch No 5 Touch OK Printing the Configuration Report The Configuration Report prints each time the printer ...

Page 250: ... press Machine Status then touch the Supplies tab 2 To view details about a toner cartridge including the part number for reordering touch Black Cyan Magenta or Yellow 3 To return to the Supplies tab touch Close 4 For details about other supply items touch Other Supplies Then touch an item to display additional details 5 To return to the Other Supplies screen touch Close 6 To return to the Supplie...

Page 251: ...ice WC6655i_support Information about menus or error messages Press the control panel Help button Information pages To print from the control panel press Machine Status Machine Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Services click Help Order supplies ...

Page 252: ......

Page 253: ...ultifunction Printer 253 User Guide This appendix includes Printer Configurations and Options 254 Physical Specifications 256 Environmental Specifications 259 Electrical Specifications 260 Performance Specifications 261 A Specifications ...

Page 254: ...ation operating system or driver type Standard memory 4 GB Device Memory Internal 160 GB hard drive Print resolution Standard print quality mode 600 x 600 dpi High Resolution print quality mode 2400 x 600 dpi 2 Sided printing Up to 163 g m from any tray Maximum print size Legal 216 x 356 mm 8 5 x 14 in Paper capacity Bypass Tray 150 sheets Tray 1 550 sheets Optional 550 Sheet Feeder Copy speed 1 s...

Page 255: ...e formats JPEG TIFF PDF Control panel 7 0 inch LCD touch screen and keypad navigation Connectivity Universal Serial Bus USB 2 0 USB Flash Drive Ethernet 10 100 1000Base TSupport for AirPrint Wi Fi Direct Remote access Xerox CentreWare Internet Services Options and Upgrades Wireless network adapter 550 Sheet Feeder Note You can install a maximum of one optional tray on this printer Printer Stand ...

Page 256: ...tions Weights and Dimensions Standard Configuration Standard Configuration with Optional 550 Sheet Feeder Width 53 8 cm 21 2 in 53 8 cm 21 2 in Depth 55 3 cm 21 8 in 55 3 cm 21 8 in Height 62 5 cm 24 6 in 76 3 cm 30 0 in Weight 37 6 kg 82 9 lb 43 9 kg 96 8 lb Standard Configuration Physical Specifications ...

Page 257: ...Specifications Xerox WorkCentre 6655 6655i Color Multifunction Printer 257 User Guide Physical Specifications with Optional 550 Sheet Feeder Clearance Requirements ...

Page 258: ...Specifications 258 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide Clearance Requirements with Optional 550 Sheet Feeder ...

Page 259: ...0 F Optimum temperature 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 260: ...t This product is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction ...

Page 261: ...with larger and heavier media Note Print speeds are the same for Standard print quality mode and High Resolution print quality mode Several factors affect print speed Paper weight Lightweight prints faster than heavier paper such as Cardstock and Labels 2 sided printing The maximum print speeds for 2 sided continuous printing are 24 ppm for Letter 8 5 x 11 in and 23 ppm for A4 210 x 297 mm Paper s...

Page 262: ......

Page 263: ...WorkCentre 6655 6655i Color Multifunction Printer 263 User Guide This appendix includes Basic Regulations 264 Copy Regulations 269 Fax Regulations 272 Material Safety Data Sheets 276 B Regulatory Information ...

Page 264: ... equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following mea...

Page 265: ...to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrom...

Page 266: ...s We encourage you to check if this is suitable for your printing needs ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energystar gov index cfm fuseaction find_a_produ...

Page 267: ...ertification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards Germany Germany Blue Angel RAL the German Institute for Quality Assurance and Labeling has awarded this device the Blue Angel Environmental Label This label distinguishes it as a device ...

Page 268: ...ess LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or ...

Page 269: ...ry to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Mo...

Page 270: ... United States military discharge certificates may be photographed 9 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Auto...

Page 271: ...ernment of a state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents registers or records kept by public officials charged with the duty of making or issuing certified copies thereof where the copy falsely purports to be a certified copy thereof Copyrighted material...

Page 272: ... number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for...

Page 273: ...es something that affects the operation of the equipment they should notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty information Contact information is contained in the Machine Status menu on the printer and in the back of the Troubl...

Page 274: ...lease see the label on the equipment European Union Radio Equipment and Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does no...

Page 275: ...ing 5 Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF tones dialing is the preferred method because it is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exch...

Page 276: ...inter User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 277: ...Xerox WorkCentre 6655 6655i Color Multifunction Printer 277 User Guide This appendix includes All Countries 278 North America 279 European Union 280 Other Countries 282 C Recycling and Disposal ...

Page 278: ...sposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may a...

Page 279: ...tes an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 280: ...urn used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on y...

Page 281: ...aste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electr...

Page 282: ...Recycling and Disposal 282 Xerox WorkCentre 6655 6655i Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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