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Xerox WorkCentre 6400, User Manual

The Xerox WorkCentre 6400 is a high-performance multifunction printer designed for professional environments. With its impressive specifications, this all-in-one device offers exceptional printing, scanning, and copying capabilities. You can easily access the comprehensive user manual, free for download from our website, to make the most of its features.

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WorkCentre 6400 Multifunction Printer
User Guide

4

Installing the Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Choosing a Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing the Driver for Windows 2000 or Newer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing the Driver for Macintosh OS X 10.3 and Newer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Installing the Driver (UNIX/Linux). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CentreWare Internet Services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4  Printing

Printing Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Supported Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Recommended Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
General Media Loading Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Media That Can Damage Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Paper Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Loading Paper in Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Loading Paper in Tray 2, 3, or 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Printing on Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Printing on Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Printing on Glossy Paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printing on Custom Size Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Selecting Printing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printing Options for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Setting Default Printing Options for Windows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Selecting Printing Options for an Individual Job in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Saving a Set of Commonly Used Printing Options in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Printing Options for Macintosh  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Selecting Options for an Individual Job for Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Saving a Set of Commonly Used Printing Options for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Printing on Both Sides of the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

2-Sided Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Printing a 2-Sided Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Page Layout Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Selecting Paper Type to Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printing Multiple Pages to a Single Sheet (N-Up). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Printing Booklets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using Color Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Selecting Color Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Making Color Adjustments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Advanced Color Options - Press Match  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adjusting the Automatic Color Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Printing in Black and White. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Summary of Contents for WorkCentre 6400

Page 1: ...uia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Norsk Brukerhåndbok Suomi Käyttöopas Čeština Uživatelská příručka Polski Przewodnik użytkownika Magyar Felhasználói útmutató Русский Руководство пользователя Türkçe Kullanıcı Kılavuzu Ελληνικά Εγχειρίδιο χρήστη WorkCentre 6400 Color Multifunction Printer ...

Page 2: ... of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United ...

Page 3: ...ht Views 18 Rear Left View 19 Internal Components 19 Printer Configurations 20 Standard Features 20 Available Configurations 20 Product Options 21 Control Panel 22 Control Panel Layout 22 Information Pages 25 Administrator Access 26 More Information 27 Xerox Support Centre 28 3 Network Basics Choosing a Connection Method 30 Operating System Requirements 30 Connecting to a Printer on a Network 30 C...

Page 4: ...Printing on Glossy Paper 55 Printing on Custom Size Paper 55 Selecting Printing Options 56 Printing Options for Windows 57 Setting Default Printing Options for Windows 58 Selecting Printing Options for an Individual Job in Windows 58 Saving a Set of Commonly Used Printing Options in Windows 58 Printing Options for Macintosh 59 Selecting Options for an Individual Job for Macintosh 59 Saving a Set o...

Page 5: ...a Print Job to the Printer 81 Sending a Print Job to a Fax Machine 81 5 Copying Basic Copying 84 Adjusting Copy Options 85 Basic Settings 85 Layout Adjustments 90 Output Format Adjustments 93 Advanced Copying 99 Managing Copy Functions 102 Specifying Default Copy Settings 102 Changing the Reading Order 102 Creating Copy Feature Presets 103 6 Faxing Fax Overview 106 Enabling and Configuring Fax Ser...

Page 6: ...p 122 Editing or Clearing Speed Dial Entries 122 7 Scanning Scanning Overview 124 Using CentreWare Internet Services 125 Printing a Configuration Report 125 Accessing CentreWare IS 125 Loading Original Documents 126 Using the Document Glass 126 Using the Document Feeder 126 Scan to Mailbox 127 Scanning to the Public Folder 127 Creating a Mailbox 127 Scanning to a Mailbox 128 Downloading Images to ...

Page 7: ...a Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167 Recycling Supplies 167 Installing Staples 168 Calibrating the Scanner 171 Moving the Printer 173 9 Troubleshooting Control Panel Messages 176 General Troubleshooting 177 Printer Does not Turn On 177 ...

Page 8: ...eblinks 220 10 Product Specifications Physical Specifications 222 Base Unit 222 Optional Trays 3 and 4 222 Optional Finisher 222 Clearance Requirements 222 Environmental Specifications 223 Temperature 223 Relative Humidity 223 Electrical Specifications 224 Performance Specifications 225 Resolution 225 Print Speed 225 Copy Speed 225 Scan Speed 225 Controller Specifications 226 Processor 226 Memory ...

Page 9: ...233 United States 233 Canada 234 Europe 235 South Africa 235 New Zealand Telecom Warning Notice 236 Material Safety Data Sheets 237 B Recycling and Disposal Guidelines and Information 240 All Countries 240 European Union 240 North America 242 Other Countries 242 Index ...

Page 10: ...WorkCentre 6400 Multifunction Printer User Guide 10 ...

Page 11: ...ty on page 12 Operational Safety on page 14 Maintenance Safety on page 15 Product Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your printer ...

Page 12: ... Safety This printer complies with laser product performance standards set by governmental national and international agencies and is certified as a Class 1 Laser Product The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance Warning Use of controls adjustments or performance of procedures other than those specified in ...

Page 13: ...n the power cord The power cord is attached to the product as a plug in device on the back of the product If it is necessary to disconnect all electrical power from the product disconnect the power cord from the electrical outlet Telephone Line Cord Caution To reduce the risk of fire use only No 26 American Wire Gauge AWG or larger telecommunication line cord ...

Page 14: ...72 8 lb Do not place the product near a heat source Do not place the product in direct sunlight to avoid exposure to light sensitive components Do not place the product where it is directly exposed to the cold air flow from an air conditioning product Operational Guidelines Do not remove the paper source tray that you selected in either the printer driver or control panel Do not open the doors whe...

Page 15: ...ntenance procedure that is not specifically described in the documentation supplied with your product Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa ...

Page 16: ... serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the product Use caution to avoid personal injury Do not touch components with this symbol as personal injury could result Do not burn the item Hot surface Wait 45 minutes do not print before handling Do not apply weight to surface ...

Page 17: ... Multifunction Printer User Guide 17 Features This chapter includes Parts of the Printer on page 18 Printer Configurations on page 20 Control Panel on page 22 Administrator Access on page 26 More Information on page 27 ...

Page 18: ...ternal Components on page 19 Front Right Views 1 Tray 2 2 Front door 3 Control panel 4 Output tray 5 Document glass 6 Document feeder 7 Tray 1 1 Tray 4 option 2 Tray 3 option 3 Stapler cover finisher right door 4 Finisher option 5 Lower main output tray in optional finisher 6 Upper sub output tray in optional finisher 6400 005 2 1 6 5 4 3 7 6400 004 1 2 5 4 3 6 ...

Page 19: ...1 Power switch 4 Foreign device interface connection 2 Power cord connection 5 USB connection 3 Fax connection 6400X and 6400XF only 6 Ethernet connection 1 Toner cartridge x4 4 Fuser 2 Imaging unit x4 5 Transfer Roller 3 Waste cartridge 6 Transfer Belt 6400 008 1 2 3 5 4 6 Y 6400 151 4 1 2 3 5 6 ...

Page 20: ...00 dpi Standard Mode Automatic two sided printing Color touch screen display on control panel Tray 1 MPT that holds up to 100 sheets Tray 2 that holds up to 500 sheets Duplex Automatic Document Feeder DADF Legal size Document Glass 1GB RAM memory Hard drive that provides feature support for special job types and additional forms and macros PostScript and PCL fonts USB and Ethernet 10 100 1000Base ...

Page 21: ... Trays 3 and 4 Finisher Provides stapling and extra output capacity Stand Provides storage space for supplies Has casters and extensions to place the control panel of the printer at a convenient height Use with the base printer model 6400S or with one or two optional 500 Sheet Feeders Wireless Network Adapter Enables the printer to connect to a wireless network For more information on options go t...

Page 22: ... Left side Middle Right side Services Home Features Job Status Machine Status Language Touch screen controls display Alphanumeric Keypad Log In Out Help Clear All Interrupt Printing Stop Start Interrupt Printing Clear All Stop 1 2 3 4 5 6 7 8 9 0 C Start Help ABC DEF MNO JKL GHI WXY Dial Pause Machine Status Language Job Status Features Services Home TUV PRS Log In Out 6400 010 ...

Page 23: ...creen displays the currently enabled copy scan and fax features 1 Services Home Press to return to the home page of the control panel display You or your system administrator can configure this button to return to your preferred screen 2 Features Press to access the features such as copy scan and fax on the control panel display 3 Job Status Press to view the list of active and completed jobs on t...

Page 24: ...ob Illuminates when the printer is in energy saving mode 5 Clear All Press once to return to the default main menu All job settings are reset to default 6 Interrupt Printing Press to pause a print job Press this button again to resume printing This button does not pause copy scan or fax jobs 7 Stop Press to interrupt a print copy scan or fax job If more than one type of job is in process select th...

Page 25: ...ton 2 Select Information Pages on the right side of the Machine Status tab 3 Select the information page 4 Select Print Note Information pages can also be printed from CentreWare Internet Services CentreWare IS Menu Map The Menu Map information page shows you how to navigate to each of the touch screen functions It is useful for getting to know the capabilities and setting names of your printer Co...

Page 26: ...hese functions through CentreWare IS To log in as a system administrator 1 Press the Log In Out button on the control panel 2 Enter the user name admin 3 Select Next 4 Enter the default password 1111 5 Select Enter Xerox recommends that you change the system administrator password immediately after printer installation to prevent unauthorized access to the printer To change the system administrato...

Page 27: ...cs Quick Start Tutorials www xerox com office WC6400docs Video Tutorials www xerox com office WC6400docs Recommended Media List www xerox com paper United States www xerox com europaper Europe Printer Management Tools www xerox com office WC6400drivers Online Support Assistant www xerox com office WC6400support Technical Support www xerox com office support Information about touch screen or error ...

Page 28: ...driver settings Note You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www xerox com office WC6400drivers Windows The Xerox Support Centre icon appears on the desktop Double click the icon to launch the Xerox Support Centre Macintosh Navigate to Applications Xerox Xerox Support Centre and double click on XSupportCentre See also Using the Xerox Support...

Page 29: ...Guide 29 Network Basics This chapter includes Choosing a Connection Method on page 30 Assigning the Printer an IP Address on page 31 Installing the Printer Drivers on page 33 See also Online Support Assistant at www xerox com office WC6400support ...

Page 30: ...the printer s Ethernet port Multiple Computers Connect a standard Ethernet Cat5 RJ 45 cable from each computer to an Ethernet hub or a Cable DSL router Connect a standard Ethernet cable from the hub router to the printer s Ethernet port Note Cables and other networking hardware such as hubs or routers are not included with your printer and must be purchased separately Connecting with USB USB offer...

Page 31: ...t Device Settings 5 Select Quick Setup Home from the list From here you can access the IP Address Setup Wizard IP Address Setup Wizard The IP address setup wizard will help you configure the printer s IP address settings for your network 1 Select IP Address Settings from the list 2 Select Enable for IPv4 or IPv6 and then select Next Note IPv6 is the newest standard protocol for the internet If you...

Page 32: ...er device can have the address 192 168 1 17 c Select the Subnet Mask text box enter the subnet mask and then select Save d Select the Host Name text box enter the host name and then select Save e Select the Gateway text box enter the gateway and then select Save f Select Next to continue 4 Your network setup is complete Select Done to return to Quick Setup Home 5 Select Close to exit Quick Setup H...

Page 33: ...lows you to access all of the printing options of your printer and is the default driver on the Software and Documentation CD ROM PCL Driver Windows 2000 XP Vista The Printer Command Language driver can be used for applications requiring PCL Xerox Global Print Driver Windows This is a printer driver for use with any PostScript printer on your network It configures itself for your individual printe...

Page 34: ...list Note If the installer does not discover the required printer use the Extended Search or the Advanced Search by clicking the corresponding buttons 7 Click Install to begin the installation 8 When installation is complete the Installation Complete window will appear Set the printer as the default printer and print a test page if desired 9 Click Finish 10 If you do not have the Software and Docu...

Page 35: ...ter The Choose a printer port window will be displayed 5 Select Create a new port select Standard TCP IP Port and then click Next 6 Select TCP IP Device from the Device Type pull down menu 7 Enter the hostname or IP address of the printer 8 Make sure the Query the Printer check box is not checked and then click Next 9 If the Additional Port Information Required window is displayed click Next 10 Cl...

Page 36: ...ear Print a test page if desired 8 Click Finish Installing the Drivers USB Connection To install the printer driver from the Software and Documentation CD ROM 1 Insert the Software and Documentation CD ROM into the CD drive If the Software and Documentation CD ROM is not available download the latest driver from www xerox com office WC6400drivers 2 Run the Xerox Printer installer to install the pr...

Page 37: ...Network Basics WorkCentre 6400 Multifunction Printer User Guide 37 Linux i386 Linux PPC See also System Administrator Guide at www xerox com office WC6400docs ...

Page 38: ...you to Configure the printer from your computer CentreWare IS allows you to copy settings from one printer to another Check supplies status from your desktop saving a trip to the printer Access job accounting records to allocate printing costs and plan supplies purchases Set up and use a simple Web browser based printing system Marketing collateral sales materials business forms or other standardi...

Page 39: ...ing Multiple Pages to a Single Sheet N Up on page 63 Printing Booklets on page 64 Using Color Corrections on page 65 Printing in Black and White on page 68 Printing Insert Pages on page 69 Printing Cover Pages on page 70 Printing Exception Pages on page 72 Scaling on page 74 Printing Watermarks on page 75 Printing Mirror Images on page 77 Creating and Saving Custom Sizes on page 78 Job Completion ...

Page 40: ... printer from the list 5 Access the printer driver settings by selecting Properties or Preferences Windows Xerox Features for Macintosh The title of the button may vary depending on your application 6 Modify the printer driver settings as necessary and select OK Windows or Xerox Features Macintosh 7 Select Print in your application s print settings dialog to send the job to the printer See also Lo...

Page 41: ...inter The Paper Tips page list supported media sizes and types for each media tray Printing the Paper Tips Information Page From the printer s control panel 1 Press the Machine Status button 2 Select the Machine Information tab then Information Pages on the right side 3 Select Paper Tips Page 4 Select Print Ordering Media To order paper transparencies or other specialty media contact your local re...

Page 42: ... other media contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is particularly damaging to paper items The intensity and length of exposure to visible light on paper should be reduced as much as possible Maintain constant temp...

Page 43: ... accept Letter Legal Executive and A4 size paper For a complete list of media sizes and types print the Paper Tips information page For more information see Recommended Media on page 41 Loading Paper in Tray 1 Tray 1 accepts the following paper types Plain paper Punched paper Transparencies Pre printed paper Recycled paper Letterhead Heavyweight paper Extra heavyweight paper Gloss paper Heavyweigh...

Page 44: ...ng WorkCentre 6400 Multifunction Printer User Guide 44 To load paper or other media in Tray 1 1 Open Tray 1 by pulling it outward and opening the tray extension 2 Adjust the paper guides 6400 020 2 1 6400 021 ...

Page 45: ...Insert the side to be printed facedown with the bottom of the page entering the printer first 2 sided printing Insert side one faceup with the bottom of the page entering the printer first Note Do not load paper or media above the fill line indicated on the tray Overloading the tray may cause jams 5 Adjust the paper guides to fit the paper loaded in the tray 6 On the printer s control panel select...

Page 46: ...ding Envelopes Envelopes can only be loaded in Tray 1 To load envelopes in Tray 1 1 Make sure Tray 1 is closed 2 Lift the lever on the printer s right side to open the right side door Warning The area around the fuser may be hot Use caution to avoid injury 6400 027 ...

Page 47: ... WorkCentre 6400 Multifunction Printer User Guide 47 3 On both the left and right sides of the fuser turn the fuser setting grey dials from Plain Paper to Envelope 4 Close the right side door 6400 028 6400 030 ...

Page 48: ...o place 7 Insert up to 10 envelopes in Tray 1 with the flap side up For envelopes with the flap along the long edge load the envelopes with the flap toward the right side of Tray 1 Note To minimize wrinkling and jams press envelopes down to make sure that all air is removed and make sure that the folds of the flaps are firmly pressed Some wrinkling or embossing may still occur 6400 020 2 1 6400 02...

Page 49: ...and color and then select Confirm Note Make sure to turn the grey dials on the fuser back to the plain paper setting when finished printing envelopes to ensure good print quality Loading Paper in Tray 2 3 or 4 Trays 2 3 or 4 accept Plain paper Punched paper Letterhead paper Recycled paper Pre printed paper Tray 2 accepts Letter and A4 size paper only Trays 3 and 4 accept Letter A4 JIS B5 US Folio ...

Page 50: ...d release the sides Width guides Press the tab extending from the top of the guide and move the guide so that the mark on the guide aligns with the paper size imprinted on the tray Repeat for the other guide Tray 3 or 4 Length guide Press the green sides of the guide then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When prop...

Page 51: ...Single sided printing Insert the side to be printed faceup with the top of the page toward the left of the tray 2 sided printing Insert side one facedown with the top of the page toward the right of the tray Note Do not load paper or media above the fill line indicated on the tray Overloading the tray may cause jams 6400 039 6400 040 ...

Page 52: ...Centre 6400 Multifunction Printer User Guide 52 5 Push the tray completely into the printer 6 On the printer s control panel display select the paper size color and type in the tray and then select Confirm 6400 041 ...

Page 53: ...vice agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details See also www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Guidelines Remove all paper before loading transparencies in the...

Page 54: ...th windows or metal clasps they can damage the printer Damage caused by using unsupported envelopes is not covered under the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Printing on Labels Labels can be printed ...

Page 55: ...ssy paper you plan to use and remove the unused portion from the tray when you are finished printing Replace the unused portion in the original wrapper and seal for later use Rotate stock frequently Long periods of storage in extreme conditions can cause glossy paper to curl and jam in the printer In the printer driver select either Gloss Coating or Heavyweight Gloss Coating as the paper type or T...

Page 56: ...for 2 sided printing page layout and print quality Printing Options for Windows on page 57 Setting Default Printing Options for Windows on page 58 Selecting Printing Options for an Individual Job in Windows on page 58 Saving a Set of Commonly Used Printing Options in Windows on page 58 Printing Options for Macintosh on page 59 Selecting Options for an Individual Job for Macintosh on page 59 Saving...

Page 57: ...ncy separators 2 sided printing Print quality Stapling and output destination if finisher installed Special Pages Covers Inserts Exception pages Layout Watermark Pages per sheet N Up Booklet layout Orientation 2 sided printing Watermark Color Options Color corrections Black and white conversion Color adjustments Advanced Paper Output Copies Collate Banner sheet Offset Sets Image options Rotate ima...

Page 58: ...to use special printing options for a particular job change the Printing Preferences before sending the job to the printer For example if you want to use the Enhanced print quality mode when printing a particular document select this setting in Printing Preferences before printing that job 1 With the document open in your application access the Print dialog box CTRL P for most applications 2 Selec...

Page 59: ... options so that you can quickly apply them to future print jobs To save a set of printing options 1 Select the desired printing options from the drop down lists on the Print menu screen 2 Select Save As from the Presets menu to save and name the set of printing options 3 The set of options is saved and will appear in the Presets list The next time you want to print using these options just select...

Page 60: ...t Gloss Heavyweight Gloss Postcards For a complete list of supported media sizes and types for 2 sided printing print the Paper Tips information page For more information see Recommended Media on page 41 Printing a 2 Sided Document 1 Load paper in the tray Orient letterhead correctly Tray 1 Insert side one faceup with the bottom of the page entering the printer first Tray 2 3 or 4 Insert side one ...

Page 61: ...rait Landscape or Rotated Landscape 3 Select 2 Sided Print or 2 Sided Print Flip on Short Edge See also Loading Paper in Tray 1 on page 43 Loading Paper in Tray 2 3 or 4 on page 49 Mac OS X version 10 3 or newer In the Print dialog box select Layout 1 Select Print on Both Sides 2 Click the Binding icon that matches the edges you want to bind Portrait Landscape Portrait 2 Sided Print Portrait 2 Sid...

Page 62: ...elect the Paper Output tab 2 To change the paper select the arrow next to the Paper section and select the paper type from the list 3 To specify a tray select the tray in the Select by Tray menu 4 To specify a paper type select the type in the Other Type menu 5 To specify a paper size select the Other Size menu item and select the Output Paper Size in the Paper Size dialog box Macintosh 1 In the P...

Page 63: ...gle sheet of paper Print one two four six nine or 16 pages per side To print a multiple page document Windows 1 Select the Layout Watermark tab 2 Select the Pages Per Sheet N Up option 3 Click the button for the number of pages you want to appear on each side of the sheet Macintosh 1 In the Print dialog box select Layout 2 Select the number of Pages per Sheet and Layout Direction 1 2 4 3 ...

Page 64: ...lded You can select a value from zero to 1 0 points Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in The following additional booklet printing options are available in some drivers Draw Page Borders Prints a border around each page Target Paper Size Specifies the size of the paper for the booklet Right to Left Reverses the order of the pages in ...

Page 65: ... and White or Color Adjustments Macintosh 1 In the Print dialog box select Xerox Features and then the Color Options drop down list 2 Select the desired color correction from the available options Making Color Adjustments Windows 1 Select the Color Options tab 2 Select Color Adjustments 3 Click the Color Adjustments button 4 Make the desired adjustments to the sliders in the Color Adjustments dial...

Page 66: ...Increasing the yellow decreases the blue its complement and vice versa The sample images change as you move the sliders To track the adjustments and print the file name print quality mode and color settings for your job on the edge of the page select the Print Settings on Page box Advanced Color Options Press Match The Automatic color correction selection is designed to apply the best color correc...

Page 67: ...the Automatic Color Correction Windows 1 Select the Advanced tab 2 Select Image Options and select Color Configuration 3 From the Color Configuration drop down menu select Custom 4 Make adjustments to the Custom Color Adjustments settings and click OK to save your changes ...

Page 68: ... 68 Printing in Black and White To print in black and white Windows 1 Select the Color Options tab 2 Select the Black and White option Macintosh 1 In the Print dialog box select Xerox Features and then the Color Options drop down list 2 Select Black and White ...

Page 69: ... tray to use as the source for the insert pages To print insert pages Windows 1 Select the Special Pages tab 2 Select the insert option to use from the Add Inserts dialog box 3 Select the desired options Macintosh 1 In the Print dialog box select Xerox Features from the drop down list 2 Select the Special Pages drop down list 3 Click Add Inserts 4 Select the desired settings for the Insert Options...

Page 70: ...s No Covers Prints the first and last pages of your document from the same tray as the rest of your document Front Only Prints the first page on paper from the specified tray Back Only Prints the back page on paper from the specified tray Front and Back Same Front and back cover pages print from the same tray Front and Back Different Front and back cover pages can print from different trays For th...

Page 71: ...lect the Before document or After document option 3 Select the desired Cover Page Type standard classified confidential secret top secret or unclassified 4 Optionally enter required text in the Billing Info field Note For booklet printing the cover page needs to be selected as the Last Page Paper Source 2 sided printing Odd numbered Add two blank pages at the end of the document Even numbered Add ...

Page 72: ...o use for the exception pages click the button to the right of the summary to open the paper selection drop down menu which contains the following menu items Other Size Select this menu item and then select Use Job Setting or the paper size desired for the exception pages Other Color Select this menu item and then select Use Job Setting or a color for the paper to use for the exception pages Other...

Page 73: ...ecifying Exception Page Characteristics Macintosh 1 In the Print dialog box select Xerox Features from the drop down list 2 Select the Special Pages drop down list 3 Click Add Exceptions 4 Select the desired settings for the Pages Paper and 2 Sided Printing options ...

Page 74: ...The default is 100 percent To set the print scale Windows 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 Select an option from the Scale Options drop down list 4 If you select Manually Scale enter a percentage in the percentage box Macintosh 1 Select File 2 Select Page Setup 3 Specify the percentage in the box for Scale 50 100 200 ...

Page 75: ...d or background or blend with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Selecting Creating and Editing Watermarks Windows 1 Select the Layout Watermark tab To use an existing watermark select it from the Watermark drop down list To modify the watermark click the Edit button to display the Watermark Editor d...

Page 76: ... from the Watermark drop down list To modify the watermark click the Edit button to display the Watermark Editor dialog box To create a new watermark select New and then use the Watermark Editor dialog box 3 In the Watermark drop down list for Options Select an option to print the watermark in the foreground or background or to blend it with the job Select an option to print the watermark on all p...

Page 77: ...s images horizontally on pages when printed To print a mirror image Windows 1 Select the Advanced tab 2 Select Yes for Mirrored Output under Image Options Macintosh 1 In the Print dialog box select Xerox Features from the drop down list 2 Select the Advanced drop down list 3 Select Enabled in the Mirrored Output drop down list ...

Page 78: ...55 To create and save a custom size Windows 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 In the Paper Size dialog box select New in the Output Paper Size drop down list 4 In the New Custom Size dialog box enter a descriptive name in the Name box and the dimensions in the Width and Height boxes 5 Click the OK button Macintosh 1 Select Pa...

Page 79: ...ars in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available when your printer is connected to your computer over a network To enable job completion notification Windows 1 At the bottom of any tab click the More Status button 2 Select an option in the Notify menu ...

Page 80: ...our name and enter your 4 10 digit passcode on the control panel Printing Secure Jobs 1 Select Secure from the Job Type drop down menu 2 Enter a 4 10 digit passcode 3 Select OK and print the job Printing or Deleting Secure Jobs at the Printer 1 Press the Job Status button on the control panel 2 Find your document in the list of jobs Select the job and press Release to print the remaining copies or...

Page 81: ...a Print Job to the Printer Stores the job on the printer so you can print it from the control panel The job is not deleted after printing 1 Select Saved Job from the Job Type drop down menu 2 Set options in the Saved Job dialog box and select OK 3 Select OK and print the job The job will be saved to the printer To print or delete the job at the printer 1 Press the Job Status button on the control ...

Page 82: ...Printing WorkCentre 6400 Multifunction Printer User Guide 82 ...

Page 83: ...5 WorkCentre 6400 Multifunction Printer User Guide 83 Copying This chapter includes Basic Copying on page 84 Adjusting Copy Options on page 85 Managing Copy Functions on page 102 ...

Page 84: ...justing Copy Options on page 85 7 Press the green Start button on the right side of the control panel If you placed originals in the document feeder copying continues until the document feeder is empty If you placed an original on the document glass and selected an option that puts more than one image on the paper a prompt appears on the top of the touch screen when it is time to place the next or...

Page 85: ...al document has color you can create copies in full color a single color or in black and white To select the output color 1 Access the Copy tab on the touch screen 2 If you want the output color of the copies to be based on the original a Select Auto Detect Color originals copy in color black and white originals copy in black and white Note If the original color image is very small or mostly black...

Page 86: ... Center e Press the Save button in the upper right corner of the window 4 To reduce or enlarge the width and length of the image by different percentages a Press the More button in the lower left corner of the window b Select Independent X Y on the left side of the Reduce Enlarge window c Use the arrow buttons to change the percentage to scale the width X axis of the image d Use the arrow buttons ...

Page 87: ...ages on side 2 to be rotated 180 degrees select Rotate Side 2 Collating Copies When you make several copies of a multi page document you can have the copies automatically collated For example if you are making three single sided copies of a six page document the copies are printed in this order when you select collated 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 If you select uncollated the copies are pri...

Page 88: ... on page 89 Adjusting the Contrast on page 89 Selecting Color Presets on page 89 Adjusting the Color Balance on page 90 Specifying the Original Type The scanner optimizes the image quality of the copies based on the type of images in the original document and how the original was created To specify the original type 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 P...

Page 89: ...d Suppression 4 Press the Save button in the upper right corner of the window Adjusting the Contrast To reduce or increase the contrast of the copies 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Image Enhancement button 3 In the middle of the Image Enhancement window select Manual Contrast 4 On the right side of the window move the slider to select mor...

Page 90: ... for additional colors 5 Press the Save button in the upper right corner of the window Layout Adjustments Use the Layout Adjustment tab to change the following settings Specifying the Orientation of the Original on page 90 Specifying the Original Size on page 90 Book Copying on page 91 Shifting the Image on page 92 Inverting Images on page 93 Specifying the Orientation of the Original If you plan ...

Page 91: ...opy either the left or right page or both pages as a single page Note You must use the document glass to make copies from books magazines or pamphlets Do not place bound originals in the document feeder To copy images from a book 1 Access the Copy tab on the touch screen and then press the Layout Adjustment tab 2 Press the Book Copying button 3 If you want to copy an open book as one image select ...

Page 92: ...wer left corner of the window 5 Press the Save button in the upper right corner of the window Erasing the Edges of Copies You can clean the edges of your copies eliminating unwanted material from printing by specifying the amount to erase on the right left top and or bottom edge To erase edges on copies 1 Access the Copy tab on the touch screen and then press the Layout Adjustment tab 2 Press the ...

Page 93: ...e the light and dark areas in the images 5 Press the Save button in the upper right corner of the window Output Format Adjustments Use the Output Format tab to make the following changes Creating Booklets on page 93 Including Covers on page 94 Controlling Pagination on page 95 Adding Inserts on page 95 Specifying Exception Pages on page 96 Adding Annotations on page 97 Inserting Transparency Separ...

Page 94: ...for the covers 5 If you want to include both a front and back cover that use the same tray and printing option a On the left side of the Covers window select Front Back Same b In the middle of the window select a printing option for the cover Blank Cover Print on Side 1 Print on Side 2 or Print on Both Sides c If you selected Print on Both Sides and you want the images on the side 2 to be rotated ...

Page 95: ...the upper left corner of the Chapter Starts window 5 Select either On Right Page front side of the paper or On Left Page 6 Press the Add button in the middle of the window That page is added to the list on the right of the window 7 Repeat steps 4 6 for other pages that you want to set 8 Press the Close button in the upper right corner of the Chapter Starts window The pages that you set are display...

Page 96: ...tray Note The paper used for the exception pages must be the same size as the paper used for the rest of the document You cannot specify exception pages if you have selected certain features such as booklet printing To select the exception pages 1 Access the Copy tab on the touch screen and then press the Output Format tab 2 Press the Special Pages button 3 Press the Exceptions button 4 In the upp...

Page 97: ... to position the page number in the header or footer f Press the Save button in the upper right corner of the Page Numbers window The symbol is shown on the sample page s on the right side of the Annotations window 4 To insert a comment a Press the Comment button on the left side of the Annotations window b On the left side of the Comment window select On c In the lower left corner of the window s...

Page 98: ...ght side of the window press an arrow button to position the Bates Stamp in the header or footer g Press the Save button in the upper right corner of the Bates Stamp window The Bates Stamp location is shown on the sample page s on the right side of the Annotations window 7 Press the Save button in the upper right corner of the Annotations window Inserting Transparency Separators When you create co...

Page 99: ...d then press the Output Format tab 2 Press the Page Layout button 3 On the left side of the Page Layout window select Repeat Image 4 In the lower right corner of the window select the orientation of the originals 5 If you want the image repeated two four six or nine times on each side of the paper select that number in the middle of the window Note The right side of the window contains a diagram o...

Page 100: ...inals for that segment 4 Repeat Step 3 for each segment 5 When all of the segments have been programmed and scanned a If the Build Job window is not visible on the display screen press the Job Assembly tab and press the Build Job button b Enter the number of copies in the Quantity for Final Job box c Press the Print the Job button in the upper right corner of the Build Job window Printing a Sample...

Page 101: ...t one of the available rows Note If you select an existing row you can replace that saved setting with your current settings 5 Enter the name to give your saved setting by using the keyboard image in the window 6 Press the Save button in the upper right corner of the Save Current Settings window Retrieving Saved Copy Settings If you saved the copy settings for particular types of copy jobs you can...

Page 102: ...the left side of the tab select Service Settings 5 In the list in the right side of the tab select Copy Service Settings 6 Select Feature Defaults 7 Make changes to the settings on the Copy tab Image Quality tab Layout Adjustment tab or Output Format tab 8 Press the Save Defaults button to save these settings as the defaults for copy jobs Changing the Reading Order By default the reading order is ...

Page 103: ...e Erase Presets b To create a new preset select Available from the list of presets on the left side of the window select Name at the bottom of the window enter the name of the new preset in the keyboard window and then press the Save button c To edit an existing preset select it from the list of presets on the left side of the window d Make changes to the amount to erase from each edge on each sid...

Page 104: ...uses a different percentage for the width and length of the image select Independent X Y on the left side of the window enter the percentage to scale the width X value for the preset and enter the percentage to scale the length Y value d Press the Save button in the upper right corner of the window ...

Page 105: ...on page 106 Sending a Fax on page 107 Server Fax on page 109 Sending an Internet Fax on page 111 Receiving Faxes on page 112 Selecting Fax Options on page 113 Managing Fax Functions on page 118 Adding Speed Dial Entries on page 122 See also Using the Fax tutorial at www xerox com office WC6400docs ...

Page 106: ...rough an Ethernet network to a fax server which sends the fax on to a fax machine phone number Internet Fax Document is scanned and emailed to a recipient email address Enabling and Configuring Fax Services Before you can send a fax from a WorkCentre 6400X or 6400XF printer you must enable fax services and provide information about your fax server and email server in CentreWare IS For more informa...

Page 107: ...s must be entered into the Address Book before you can use it to send a fax See the System Administrator Guide for more information Note Chain Dialing can be done when viewing the list of Individual contacts in the Address Book See the System Administrator Guide for more information on chain dialing 4 Adjust fax options For more information see Selecting Fax Options on page 113 5 Press the Start b...

Page 108: ...Faxing WorkCentre 6400 Multifunction Printer User Guide 108 See also Selecting Fax Options on page 113 Managing Fax Functions on page 118 ...

Page 109: ...dress field 2 After CentreWare IS loads select the Properties tab 3 Log in as a system administrator Enter the User ID admin and Password 1111 default and click Login 4 From the Services menu on the left select Server Fax Note For more information see the System Administrator Guide and CentreWare IS help Configuring a Fax Repository To configure a fax repository 1 From your computer launch CentreW...

Page 110: ...t feeder first On the control panel press the Services Home button 2 Select the Server Fax icon 3 Enter A fax number phone number using the key pad or select Dialing Characters to use the touch screen A speed dial number and select the Speed Dial checkbox 4 Select Add 5 Adjust fax options For more information see Selecting Fax Options on page 113 6 Press the Start button The printer scans the page...

Page 111: ...facedown on the document glass with the top of the page toward the left side of the printer Document Feeder Remove any staples and paper clips from pages and insert them face up in the document feeder with the top of the page entering the document feeder first On the control panel press the Services Home button 2 Select the Internet Fax icon 3 Select New Recipient 4 Enter the recipient s email add...

Page 112: ... In Out button user name admin default password 1111 2 Press the Machine Status button 3 Select the Tools tab 4 Select Device Settings 5 Select Quick Setup Home from the list From here you can access the Fax Setup Wizard Follow the instructions on the display Configuring the Printer to Receive an Internet Fax If you have a POP3 email server connected to your network you can receive a document from...

Page 113: ...on 1 On the control panel press the Fax button 2 Select Resolution and then select an option from the list displayed Standard Fine Super Fine Selecting the Original Type 1 On the control panel press the Fax button 2 Select Original Type and then select an option from the list displayed Photo Text Photo Text Adjusting Image Quality Brightness and Sharpness To adjust the brightness or sharpness of t...

Page 114: ...iginal Size 1 On the control panel press the Fax button 2 Select the Layout Adjustment tab 3 Select Original Size 4 Select one of the following Auto Detect Preset Scan Areas Custom Scan Area Mixed Size Originals 5 Select Save when the changes are complete Reducing or Splitting 1 On the control panel press the Fax button 2 Select the Layout Adjustment tab 3 Select Reduce Split 4 Select one of the f...

Page 115: ...ts To select the transmission speed for a fax 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Press the Starting Rate button to open the Starting Rate dialog box 4 Select an option from the list displayed and then press the Save button Delay Sending a Fax To send a fax at a specified time within 24 hours Note The printer needs to be programmed to the current time in orde...

Page 116: ...t 4 Select one of the following options Off default On 5 Select Save when the changes are complete Faxing to a Mailbox Note A Mailbox needs to be setup prior to using this feature For instructions on setting up a mailbox see Scan to Mailbox on page 127 or the System Administrator Guide After a mailbox has been created do the following to fax to a Mailbox 1 On the control panel press the Fax button...

Page 117: ...ote Polling 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Select Remote Polling 4 Select one of the following options Poll a Remote Fax Poll a Remote Mailbox 5 Select Save when the changes are complete Note Refer to the System Administrator Guide for more information on Remote Polling Build Job Build Job allows assorted sets of originals each with different settings to...

Page 118: ... Status button on the control panel 2 Select the Tools tab select Service Settings and then select Embedded Fax Settings 3 Select Setup Fax Reports from the list 4 Select Confirmation Reports 5 Select one of the following options Always Print A confirmation report is always printed Off A confirmation report is never printed Print On Error A confirmation report is only printed when an error occurs ...

Page 119: ...ending faxes You can view the faxes waiting to be sent If needed you can clear one or more faxes To cancel documents from memory 1 On the control panel press the Job Status button 2 Select Scan Jobs and Fax Sent Jobs 3 Select the pending fax job from the list 4 Select Delete Enabling or Disabling Junk Fax Prevention Junk fax prevention allows you to turn off on printing faxes received from phone n...

Page 120: ... 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status button on the control panel 3 Select the Tools tab select Service Settings and then select Embedded Fax Settings 4 Select Print Fax Reports from the list 5 Select one of the reports from the list 6 Press Print Now to print the report Inserting Pauses in Fax Numbers Some ...

Page 121: ...b as an aid in determining fax protocol problems To print the report 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status button on the control panel 3 Select the Tools tab select Troubleshooting and then select Fax 4 Select Fax Protocol Report 5 Press the Print button to print the report ...

Page 122: ...save group names to easily access them when you want to send a fax to a group Groups can include both individual and group entries once they have been set up Note Individual entries must be set up before groups can be defined 1 On the control panel select Fax 2 Select Address Book 3 Select Groups from the drop down menu 4 Select a group Speed Dial entry 5 Enter a name for the group and select Add ...

Page 123: ...ading Original Documents on page 126 Scan to Mailbox on page 127 Using the Xerox Scan Utility on page 132 Scan to File on page 145 Scan to E mail on page 146 Scan to Home on page 148 Setting Scan Options on page 149 See also Using the Scanner Windows tutorial at www xerox com office WC6400docs Using the Scanner Macintosh tutorial at www xerox com office WC6400docs ...

Page 124: ...ter supports the following scanning services Scan to mailbox scans a document and stores the image on the printer s hard drive Creating scan templates and downloading images to your computer using Xerox Scan Utility Importing scan images into applications using TWAIN and WIA Scan to file scan original document to a document repository on a network server Scan to email scan original document to an ...

Page 125: ...t 1 On the printer s control panel press the Machine Status button 2 Select Information Pages 3 Select Configuration Report then select Print 4 When the report prints select Close The printer s IP address appears under Common User Data in the upper left hand corner of the first printed page Accessing CentreWare IS 1 At your computer launch your Web browser 2 Type the printer s IP address into the ...

Page 126: ...e page jobs Note For additional scanning information print the Scanning Guide Press the Machine Status button on the control panel then select Information Pages then Scanning Guide and then Print Using the Document Glass Lift the document feeder cover and place the original facedown towards the back left corner of the document glass as shown Using the Document Feeder Insert originals face up with ...

Page 127: ... Home button 3 On the control panel select Workflow Scanning 4 From All Templates select Local Templates and then select _PUBLIC Note When you scan a document to a mailbox the default settings create a 1 sided color PDF document These settings can be changed using the printer s control panel or at your computer using CentreWare IS Note Settings chosen using CentreWare IS can be overridden using th...

Page 128: ...can be changed using the printer s control panel or at your computer using CentreWare IS Note Settings chosen using CentreWare IS can be overridden using the printer s control panel 7 The Document Management screen is displayed on the control panel If required select Enter Password for Folder and then enter your password using the keyboard on the printer s control panel When the Document Managemen...

Page 129: ...s IP address see Printing a Configuration Report on page 125 3 Click the Scan tab 4 In the Display section click the Mailboxes button 5 To download images from the Default Public Folder a In the Scan to Mailbox section click on Default Public Folder The Folder Contents window contains your image Note If your image is not displayed click on Update View b In the Action section select one of the foll...

Page 130: ...longer need to be stored on the printer s hard drive Deleting unnecessary images allows space for new images You can delete files at your computer using CentreWare IS Note A low memory warning can be enabled using CentreWare IS Refer to the System Administrator Guide for more information You will need your printer s IP address Your system administrator can provide you with this information or you ...

Page 131: ...provide you with this information or you can print a Configuration Report from the printer See Printing a Configuration Report on page 125 1 At your computer launch your Web browser 2 Type the printer s IP address into the Web browser s address bar and then press Enter to open CentreWare IS 3 Click the Scan tab 4 In the Display section click the Mailboxes button 5 To delete images from your privat...

Page 132: ...idden using the printer s control panel 4 The Document Management screen is displayed on the control panel If required select Enter Password for Folder and then enter your password using the keyboard on the printer s control panel When the Document Management screen appears select Done 5 The Workflow Scanning screen appears To change any of the scan settings use the four tabs at the bottom of the ...

Page 133: ... Applications Xerox Xerox Scan Utility and double click on Xerox Scan Utility 2 Select the Scan Settings tab and then select the settings you want to use with the template Color or Black and White Original Size Resolution Original Type File Format and Sides to Scan 3 Select the Preview image in Xerox Scan Utility option to view the scanned image in both the Scan to Email and Copy to Folder tabs Fr...

Page 134: ... field b Enter the folder path where you want to save the file in the Save To field or click the Browse button to locate the folder c Select one of the following options Leave the Save a copy in Xerox Scan Utility option checked This enables thumbnail views of the scanned images to remain in the Copy to Folder and Scan to Email tabs This is the default setting Remove the check mark in the Save a c...

Page 135: ...ort_2008 07 01_13 45 15 xxx If you enter the name report for several images that were scanned at varying times on July 1 2008 the new names are report_2008 07 01_13 45 15 xxx report_2008 07 01_13 45 25 xxx and report_2008 07 01_13 47 32 xxx The date and time information is unique for all scanned images Deleting Scan Templates To delete a scan template 1 Access the Xerox Scan Utility on your comput...

Page 136: ... select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility Macintosh Click the Xerox Scan Utility icon in the dock or Applications Xerox Xerox Scan Utility 2 Select the Scan to Email tab 3 Select one of the following optio...

Page 137: ...lity If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility Macintosh Click the Xerox Scan Utility icon in the dock or Applications Xerox Xerox Scan Utility 2 Select the Copy to Folder tab 3 Select one of the following options To create a new profile...

Page 138: ...or Apple Mail or copy them to local or network folders This section includes Scan to Email Tab on page 138 Using an Email Profile for Scanned Image Attachments on page 138 Selecting New Email Settings to Send Scanned Image Attachments on page 139 Copy to Folder Tab on page 140 Using a Folder Profile When Copying Scanned Images to a Folder on page 140 Selecting New Folder Settings When Copying Scan...

Page 139: ...anned Image Attachments To send scanned images as attachments in an email without using a profile 1 Access the Xerox Scan Utility on your computer Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Print...

Page 140: ...View select Xerox Office Printing select Scanning and then select Xerox Scan Utility Macintosh Click the Xerox Scan Utility icon in the dock or Applications Xerox Xerox Scan Utility 2 Select the Copy to Folder tab 3 Select one or more images you want to copy 4 Select the profile you want to use from the list displayed in the Folder Profiles field drop down list 5 If desired enter a different name ...

Page 141: ...08 select PDF as the file name extension and enter the new file name report in the Base File Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 5 Enter the folder path where you want to save the file in the Save To field or click the Browse button to locate the folder 6 Click the Copy to Folder button to copy the selected images to the folder Deleting Image Files Using the Xero...

Page 142: ...in a document a Select Insert b Select Picture c Select From Scanner or Camera d Select the scanner and then click the Custom Insert button The Xerox Scan Utility window displays thumbnails of the scanned images The date and time that the image was scanned appears below each thumbnail If you move your mouse over the thumbnail a pop up message displays information including the resolution and size ...

Page 143: ... the image you want to import Some applications enable you to import multiple images 5 To select more than one image hold down the Ctrl key on your keyboard as you select each image 6 To import all of the images in the folder select the Edit menu and then select Select All 7 Click the Get Pictures button A copy of the image is transferred to the location selected in your application Note If you wa...

Page 144: ...ur keyboard as you select each image 3 To import all the images in a folder click the Select All check box 4 Click the Import button A copy of the image is transferred to the location selected in your application If you want to delete the images you selected click the Delete button Note For more information click the Help button ...

Page 145: ...em administrator 4 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 5 Place the document original in the document feeder...

Page 146: ... 5 to add additional recipients to the list When all recipients have been added to the list select Close 7 A default subject is provided for the email To change the subject select Subject and enter the new subject using the keyboard on the screen When finished select Save 8 Place the document original in the document feeder or on the document glass and then press the Start button To send a scanned...

Page 147: ...e Message or Reply to e mail options 1 On the printer s control panel press the Services Home button 2 Select E Mail then select the E mail Options tab 3 Select File Name Message or Reply to then delete or modify the default text using the control panel keyboard then select Save To change the file format 1 On the printer s control panel press the Services Home button 2 Select E Mail then select th...

Page 148: ... your system administrator 3 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 4 Place the document original in the docum...

Page 149: ...itting precise control of the scanning process for critical applications Many of these advanced settings override the automatic settings They are selected using the printer s control panel Advanced Settings Advanced settings allow you to control image options image enhancements scan resolution files size and updating of templates Setting Use Setting the Output Color Override automatic detection se...

Page 150: ...Help is available for each settings by pressing the printer s Help button Setting Use Image Options Choose from lightness darkness sharpness or color saturation Image Enhancement Choose from Background Suppression or Contrast Resolution Choose from 72 dpi to 600 dpi Quality File Size Choose from good image quality with small file size higher image quality with larger file size or highest image qua...

Page 151: ...ob Assembly allows you to combine assorted sets of originals for assembly into a single print job To use Job Assembly 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select the Job Assembly tab Then select Build Job and then select On Help is available for Build Job by pressing the printer s Help button Setting Use File Name Define a filename pre...

Page 152: ...Scanning WorkCentre 6400 Multifunction Printer User Guide 152 ...

Page 153: ...re 6400 Multifunction Printer User Guide 153 Maintenance This chapter includes Maintenance and Cleaning on page 154 Ordering Supplies on page 166 Calibrating the Scanner on page 171 Moving the Printer on page 173 ...

Page 154: ...ay cleaning aids on or in the printer Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire Caution Do NOT remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do NOT attempt any main...

Page 155: ...to the printer s usage and billing information 1 On the printer s control panel press Machine Status 2 Select the Billing Information tab and then select Usage Counters The usage counters list is displayed at the left of the control panel screen The Total Impressions counter is always displayed at the top of the list Resetting Routine Maintenance Item Life Counters When replacing some Routine Main...

Page 156: ...eder Rollers and Pad on page 160 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 on page 162 Cleaning the Laser Lenses on page 164 Cleaning the Document Glass and Document Cover To ensure optimum print quality at all times regularly clean the glass areas of your printer This helps avoid output with streaks smears and other marks that transfer from the glass area while scanning documents ...

Page 157: ... and control panel with a soft lint free cloth Use a cloth to clean the document feeder output trays paper trays and outside areas of your printer Keep the vents clear of dust and debris Use a cotton swab to clean the vents Interrupt Printing Clear All Stop 1 2 3 4 5 6 7 8 9 0 C Start Help ABC DEF MNO JKL GHI WXY Dial Pause Machine Status Language Job Status Features Services Home TUV PRS Log In O...

Page 158: ...e 158 Cleaning the Media Feed Roller Tray 1 1 Open Tray 1 2 Press down on the center of the paper lifting plate until the left and right locking tabs lock into place 3 Clean the media feed roller by wiping it with a soft dry cloth 6400 050 2 1 6400 052 6400 078 ...

Page 159: ...tre 6400 Multifunction Printer User Guide 159 4 Close the tray Cleaning the Media Feed Roller Trays 2 3 4 1 Pull out the tray 2 Clean the media feed roller by wiping it with a soft dry cloth 6400 026 1 2 6400 037 6400 080 ...

Page 160: ...400 Multifunction Printer User Guide 160 3 Close the tray Cleaning the Document Feeder Rollers and Pad 1 Open the document feeder cover 2 Clean both feeder rollers and pad with a dry lint free cloth 6400 125 6400 154 6400 155 ...

Page 161: ...Guide 161 3 Close the document feeder cover Cleaning the Duplex Feed Rollers 1 With Tray 1 open open the duplex cover 2 Clean the feed roller four rollers on the top four rollers on the bottom by wiping them with a soft dry cloth 6400 156 6400 081 6400 082 ...

Page 162: ...leaning the Media Transfer Rollers for Tray 3 and Tray 4 Note Before opening the Tray 3 or Tray 4 right side door fold up Tray 1 1 Open the Tray 3 right side door or Tray 4 right side door 2 Clean the three media transfer rollers by wiping them with a soft dry cloth 6400 083 6400 084 6400 085 ...

Page 163: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 163 3 Close the right side cover of Tray 3 or Tray 4 6400 086 ...

Page 164: ...ts holder on the inside of the front door 3 With the foam pad facing down insert the laser lens cleaning tool into the cleaning port identified with a color triangle label for each of the 4 colors until it reaches the beginning of the handle 4 Pull out the tool and then repeat two or three times Repeat this process for each of the 4 lenses 5 Return the laser lens cleaning tool to its holder on the...

Page 165: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 165 6 Close the front door 6400 089 ...

Page 166: ...on the box Caution Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements may be parts or kits Routi...

Page 167: ...rder supplies from your local reseller or from the Xerox Supplies website at www xerox com office WC6400supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The T...

Page 168: ...les When there are no more staples the Replace Staple Cartridge message will appear on the printer s control panel Replace the staple cartridge 1 Open the finisher front door 2 Extend the stapling assembly 3 The stapling assembly cannot be removed from the printer 6400 113 6400 114 ...

Page 169: ...WorkCentre 6400 Multifunction Printer User Guide 169 4 Pull out and remove the stapling unit 5 Remove the staple cartridge Discard or recycle it 6 Insert the new staple cartridge 6400 115 2 1 6400 166 6400 167 2 1 ...

Page 170: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 170 7 Replace the stapling unit 8 Push the stapling assembly back into the printer 9 Close the finisher front door 6400 117 6400 118 6400 119 ...

Page 171: ...ation procedure from the printer s control panel 2 Log in as a system administrator Press the Log In Out button user name admin default password 1111 3 On the control panel press the Machine Status button 4 Select the Tools tab 5 Select Troubleshooting then Calibration 6 Select Document Glass Registration 7 Place the scanner calibration page on the document glass The scanner calibration page is in...

Page 172: ...aper If the page is misaligned the calibration procedure will fail 12 On the control panel select Document Feeder Registration then press the Start button to scan the calibration page 13 Wait for the scan to be completed then select one of the following options If the control panel indicates Success select Close The calibration procedure is complete If the control panel indicates Failure select Cl...

Page 173: ...void toner spillage Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty service agreement or Total Satisfaction Guarantee Damage to the printer caused by improper moving is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee Note The Total Satisfaction Guarantee is available in the United States and ...

Page 174: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 174 ...

Page 175: ...ntrol Panel Messages on page 176 General Troubleshooting on page 177 Paper Feed Problems on page 181 Print Quality Problems on page 201 Copy and Scan Problems on page 214 Fax Problems on page 215 Getting Help on page 219 See also Troubleshooting video tutorials at www xerox com office WC6400docs ...

Page 176: ...blems which prevent the full operation of the printer have associated fault codes these codes will help pinpoint the specific subsystem with the problem Current faults and fault history can be retrieved at any time To see a list of the fault messages that have been displayed on your printer 1 Press the Machine Status button 2 Select the Faults tab 3 Select Current Faults or Fault History To print ...

Page 177: ...n page 179 Front Door Will Not Close on page 179 Right Side Door Will Not Close on page 180 Printer Does not Turn On Caution Plug the three wire cord with grounding prong directly into a grounded AC outlet only Do not use a power strip If necessary contact a licensed electrician to install a properly grounded outlet Probable Causes Solutions The power cord is not correctly plugged into the outlet ...

Page 178: ...t the printer s control panel The printer is in ENERGY SAVE mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed Probable Causes Solutions The power cord is not correctly plugged into the outlet Turn off the printer confirm that the power cord is correctly plugged into the printer and the outlet and then turn on the printer A system error occu...

Page 179: ...orrect date and time Ensure you have set the correct Date and Time on the control panel Probable Causes Solutions Media or settings are not correct Make sure that you are using correct media For more information see Supported Media on page 41 Do not duplex custom sized media envelopes labels heavyweight stock or transparencies In the printer driver choose Print on Both Sides Probable Causes Soluti...

Page 180: ...Close Probable Causes Solutions The fuser is missing or the green levers on the fuser are not locked Make sure that the green levers on the fuser are in the locked position The transfer belt is not properly installed One or both of the mounting screws is not tight Tighten the two mounting screws ...

Page 181: ...les on page 195 To avoid damage always remove misfed media gently without tearing it Try to remove the paper in the direction that the paper would normally feed Any piece of media left in the printer whether large or small can obstruct the media path and cause further misfeeds Do not reload media that has misfed Note The image is not fixed on the media before the fusing process Do not touch the pr...

Page 182: ...f the printer and open the right side door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 4 Carefully pull out the jammed media 6400 104 6400 171 6400 105 ...

Page 183: ...Troubleshooting WorkCentre 6400 Multifunction Printer User Guide 183 5 Close the right side door 6 Open Tray 1 and reload the media Clearing Paper Jams or Misfeeds from Tray 2 1 Fold up Tray 1 6400 106 ...

Page 184: ... 2 Pull the lever and then open the right side door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 6400 104 6400 171 ...

Page 185: ...ve misfed or damaged media 4 Open Tray 2 and remove any jammed or misfed media 5 Reload the media and close Tray 2 6 Close the right side door Clearing Paper Jams or Misfeeds in Tray 3 or 4 1 Fold up Tray 1 2 Open the Tray 3 or Tray 4 right side door 6400 105 6400 039 6400 106 ...

Page 186: ...ing illustrations show a jam at Tray 3 4 Flip open the inner guide and carefully pull out the jammed media 5 Open Tray 3 or 4 Remove misfed or damaged media and close the tray 6 Close the right side door Clearing Paper Jams in the Duplex Unit 1 Open Tray 1 6400 084 6400 127 6400 128 ...

Page 187: ...tre 6400 Multifunction Printer User Guide 187 2 Open the duplex cover 3 Carefully pull out the jammed media 4 Close the duplex cover 5 Close Tray 1 Clearing Paper Jams in the Fuser 1 Fold up Tray 1 6400 131 6400 132 6400 133 ...

Page 188: ... raise the control panel Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 4 Push the green levers up and open the fuser cover 5 Carefully pull out the jammed media 6400 158 2 1 1 6400 159 6400 160 ...

Page 189: ... Multifunction Printer User Guide 189 6 Lower the control panel and close the front door 7 Push the green levers down 8 Close the right side door Note The door will not close if the green levers are not pressed down 6400 136 6400 106 ...

Page 190: ...t the green tab and carefully pull out the jammed media 2 Remove the originals from the document feeder and the catch tray 3 Close the jam access door on the document feeder 4 Lift the document feeder 5 Remove any jammed media from under the document feeder or from the document glass 6 Close the document feeder 7 Reinsert originals in the document feeder 6400 146 1 2 6400 147 ...

Page 191: ...r Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 1 Fold up Tray 1 2 Pull the lever on the right side of the printer and open the right side door 6400 171 6400 104 ...

Page 192: ... Carefully remove the jammed media 4 Close the right side door Clearing a Paper Jam Behind the Control Panel 1 Open the front door and raise the control panel 2 Carefully remove any jammed media 3 Lower the control panel and close the front door 6400 105 6400 106 6400 170 ...

Page 193: ... Multifunction Printer User Guide 193 Clearing Paper Jams in the Finisher Jam in Finisher Transport Area or Sub Tray 1 Open the finisher top cover 2 Carefully pull out the jammed media 3 Close the finisher top cover 6400 109 6400 110 ...

Page 194: ... section of the finisher follow the procedure described below 1 Open the finisher top cover 2 Turn the knob inside clockwise to feed the paper into the main output tray 3 When the media is in the main output tray lift up the sub output tray and then slowly pull out the media 4 Close the finisher top cover 6400 109 6400 111 6400 112 2 1 ...

Page 195: ...ring Jammed Staples To clear jammed staples follow the procedure described below 1 Open the finisher front door 2 Extend the stapling assembly Note The stapling assembly cannot be removed from the printer 3 Pull out and remove the stapling unit 6400 113 6400 114 6400 115 2 1 ...

Page 196: ... the guide for the staple cartridge up and then remove any jammed staples 5 Return the guide to its original position and then install the stapling unit 6 Slide the stapling assembly back into the printer 7 Close the finisher front door 6400 116 2 1 6400 117 6400 118 6400 119 ...

Page 197: ...r printing to avoid static buildup Adjust the media guides in all trays after inserting the media A guide that is not properly adjusted can cause poor print quality media misfeeds skewed prints and printer damage Avoid the following Media that is specially designed for ink jet printers with polyester coating Media that is folded wrinkled or excessively curled Fanning transparencies since this caus...

Page 198: ...requently in one area that area may need to be cleaned or repaired This section contains help on the following problems The Printer Pulls Multiple Sheets Together on page 199 Paper Jam Message Stays On on page 199 Duplex Unit Jams on page 199 Document Feeder Jams on page 199 Media Misfeeds on page 200 1 Toner Cartridges 2 Horizontal Transport 3 Fuser 4 Duplex Unit 5 Tray 1 6 Tray 4 Option 7 Tray 3...

Page 199: ...uses Solutions Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed paper For more information see Understanding the Media Path on page 198 Probable Causes Solutions Unsupported media wrong size thickness type etc is being used Use only Xerox approved media For more information see Supported Media on page 41 Recheck the media path in...

Page 200: ... wrinkled media is loaded in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Custom sized media envelopes labels heavyweight stock or transparencies are loaded in Tray 2 Tray 3 or Tray 4 Special medi...

Page 201: ...oner print cartridge s for many models of equipment have been designed to cease functioning at a predetermined point Note Grayscale images printed with the composite black setting count as color pages because color consumables are used This is the default setting on most printers Using Built in Troubleshooting Tools Your printer contains the following built in tools to help you diagnose print qual...

Page 202: ...3 From the menu select Image Position and follow the instructions on the screen Calibrating the Image Quality 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and then select Calibration from the list 3 From the menu select Image Quality Calibration and follow the instructions on the screen Adjusting for High Altitude Locations 1 Pres...

Page 203: ...page 211 Image Prints with Defects on page 211 Lateral Lines or Bands Print on Image on page 212 Colors Look Wrong on page 212 Colors Do Not Register Properly on page 213 Colors Reproduce Poorly on page 213 Nothing Prints or Black Spots Print on Page Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is dama...

Page 204: ...t is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it Probable Causes Solutions The copy density is too light Select a darker copy density The media is moist from humidity Remove the paper and try a fresh ream One or more of the toner cartridges may be defective Remove the toner cartri...

Page 205: ... the color calibration procedure For more information see Setting Color Calibration on page 202 Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace...

Page 206: ...usted for envelope printing Rotate both grey dials on the fuser to the paper setting Probable Causes Solutions One or more of the toner cartridges may be defective or low Remove the toner cartridges and check for damage If it is damaged replace it One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it The printer is...

Page 207: ...ing used Use Xerox approved media See Supported Media on page 41 One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it The two grey dials on the fuser are adjusted for enve...

Page 208: ... dials on the fuser to the paper setting The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 41 Media type is set incorrectly When printing envelopes labels heavyweight stock or transparencies specify the appropriate media type in the printer driv...

Page 209: ... both grey dials on the fuser to the paper setting Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 41 Media type is set incorrectly When printing envelopes labels heavyweight stock or transparencies specify the appropriate media type in the printer driver Laser lens is dirty Clean the laser lens See Cleaning the Laser Lenses on pag...

Page 210: ...ner accumulation Replace if necessary The media path is dirty with toner Print several blank sheets and the excess toner should disappear Foreign material has entered the printer Check the transfer belt for foreign material or damage Check the fuser for foreign material One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged re...

Page 211: ... path and remove any foreign material One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Probable Causes Solutions A toner cartridge may be defective Remove the toner cartridge with the color causing the abnormal image Replace it with a new toner cartridge The imaging unit may be defective Remove the imaging uni...

Page 212: ...n Perform the Altitude Adjustment procedure For more information see Adjusting for High Altitude Locations on page 202 Probable Causes Solutions The printer is not level Place the printer on a flat hard level surface One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Incorrect driver settings Check the Color Mat...

Page 213: ... and replace it with new dry media The printer is not correctly calibrated Perform the Image Quality calibration Tools Troubleshooting Image Quality Calibration Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Incorrect color matching settings Check the Color Matching settings in the ...

Page 214: ...ver the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original is showing on the copy or scan Copy Enable Automatically Suppressing Background Varia...

Page 215: ... to the following table and then perform the indicated operation If the fax still cannot be sent or received correctly even after performing the described operations contact your service representative This section includes Problems Sending Faxes on page 216 Problems Receiving Faxes on page 217 Printing the Protocol Report on page 218 ...

Page 216: ...lem with the telephone connection Check the telephone line and then try sending the fax again There may be a problem with the caller s fax machine Make a copy to check that this printer is operating correctly and then if the copy was printed correctly have the recipient check the condition of their fax machine The fax received by the recipient is blank The document was sent with the front side fac...

Page 217: ...ing job to complete This will increase available memory An image is reduced on a transmission The paper supply at the receiving fax may not match the original size sent Confirm the original size of the documents Documents might be reduced based on the available paper supply at the receiving fax machine Faxes cannot be received automatically The printer is set to receive faxes manually Set the prin...

Page 218: ... aid in determining fax protocol problems To print the report 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status button 3 Select the Tools tab select Service Settings select Embedded Fax Settings 4 Select Print Fax Reports 5 Select Protocol Report and then press the OK button to print the report ...

Page 219: ...of the control panel to view additional information about the message or menu displayed Fax and Scan Alerts Alerts provide messages and instructions for helping the user solve problems that may arise when faxing or scanning Alerts can be viewed through CentreWare IS or through the Xerox Support Centre utility Alerts can also be viewed by selecting More Status in the print options driver Note Fax e...

Page 220: ...ist Online Support Assistant driver downloads documentation video tutorials and much more www xerox com office WC6400support Supplies for your printer www xerox com office WC6400supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and ...

Page 221: ...is chapter includes Physical Specifications on page 222 Environmental Specifications on page 223 Electrical Specifications on page 224 Performance Specifications on page 225 Controller Specifications on page 226 For media specifications and capacities see Supported Media on page 41 ...

Page 222: ... mm 17 6 in Depth 520 7 mm 20 5 in Height 109 9 mm 4 3 in Weight 6 1 kg 13 4 lb Optional Finisher Width 478 mm 18 8 in Depth 461 mm 18 1 in Height 355 6 mm 14 0 in Weight 9 8 kg 21 6 lb Clearance Requirements 6400 003 129 5 cm 51 in 32 3 cm 12 7 in 38 cm 15 in 10 2 cm 4 in 96 5 cm 38 in 38 cm 15 in 68 6 cm 27 in 39 5 cm 15 6 in 150 cm 59 in 43 3 cm 19 in 11 cm 4 3 in 22 cm 8 6 in 32 cm 12 6 in 129...

Page 223: ...3 Environmental Specifications Temperature Storage 20 to 40 C 4 to 104 F Operating 10 to 32 C 50 to 90 F Optimum Performance 15 to 25 C 59 to 77 F Relative Humidity Storage 15 to 85 non condensing Operating 10 to 95 non condensing Optimum Performance 35 and 70 non condensing ...

Page 224: ...cifications WorkCentre 6400 Multifunction Printer User Guide 224 Electrical Specifications 110 120 VAC 50 60 Hz 220 240 VAC 50 60 Hz Inrush Current maximum of 100A and 10ms half cycle ENERGY STAR qualified product ...

Page 225: ...ce Specifications Resolution Maximum Resolution 2400 x 600 dpi Print Speed Color 32 ppm duplex 19 4 ppm Monochrome 37 ppm duplex 22 5 ppm Copy Speed Color 30 cpm 600 x 300 dpi Black and White 35 cpm 600 x 300 dpi Scan Speed Color 30 ipm 600 x 300 dpi Black and White 35 ipm 600 x 300 dpi ...

Page 226: ...Specifications WorkCentre 6400 Multifunction Printer User Guide 226 Controller Specifications Processor RISC CPU 800 MHz Memory 1 GB DDR SDRAM Interfaces Ethernet 10 100 1000Base TX Universal Serial Bus USB 2 0 ...

Page 227: ... 6400 Multifunction Printer User Guide 227 Regulatory Information This chapter includes Basic Regulations on page 228 Copy Regulations on page 230 Fax Regulations on page 233 Material Safety Data Sheets on page 237 ...

Page 228: ...ial area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloca...

Page 229: ...roduct can be obtained from Xerox Ozone Release During print operation a small quantity of ozone is released This amount is not large enough to harm anyone adversely However be sure the room where the product is being used has adequate ventilation especially if you are printing a high volume of materials or if the product is being used continuously over a long period The CE mark applied to this pr...

Page 230: ... stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Draft of money drawn by or upon authorized...

Page 231: ...nder certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Current bank notes or current paper money 2 Obligations or securities of a government or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamations orders re...

Page 232: ...consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other...

Page 233: ...ne Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details You may saf...

Page 234: ...ative or an authorized Xerox Service provider This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and void This equipment must not be used on party lines Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation co...

Page 235: ...uncil Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network terminal point In the event of a problem you should contact your authorized local deale...

Page 236: ...ialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service 6 The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone...

Page 237: ...Material Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6400 printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 238: ...Regulatory Information WorkCentre 6400 Multifunction Printer User Guide 238 ...

Page 239: ...on Printer User Guide 239 Recycling and Disposal This chapter includes recyling and disposal guidelines and information for All Countries on page 240 European Union on page 240 North America on page 242 Other Countries on page 242 ...

Page 240: ...ontaining devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be segregated from household...

Page 241: ...national procedures These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2...

Page 242: ...ed service facility North America Xerox operates an equipment takeback and reuse recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities Other Countries Please ...

Page 243: ... Ethernet 30 USB 30 consumables 166 control panel 22 features and layout 22 information pages 25 Menu Map 25 status messages 167 warnings 167 controller specifications 226 copy scan problems 214 cover pages 70 printing 70 creating custom sizes 78 custom size paper printing 55 custom sizes 78 customer replaceable parts 166 D document cover cleaning 156 document feeder rollers cleaning 160 document ...

Page 244: ...7 video tutorials 27 web links 27 information pages 24 25 Menu Map 25 printing 25 insert pages printing 69 installing printer drivers Windows 2000 or newer 34 J jams staples 195 job completion notification 79 L labels printing 54 laser lenses cleaning 164 lifting the printer 173 load scan documents 126 loading envelopes 46 media 43 tray 2 3 or 4 49 loading envelopes 46 loading media 43 loading pap...

Page 245: ...n resources 27 maximum print speed 20 maximum resolution dpi 20 moving 173 physical specifications 222 recycling 240 safety requirements 11 standard features 20 supplies 14 trays 20 printer driver installing 33 operating systems 33 quick CD ROM installation Windows 2000 or later 34 35 Windows 2000 or later 34 printer location 14 printer option 500 sheet feeder 21 printing black and white 68 bookle...

Page 246: ...ing 74 scan to home 148 scanning loading documents 126 options 149 overview 124 scan to home 148 setting up template 132 template 132 to email 146 to file 145 using CentreWare IS 125 secure print job 80 printing 80 selecting printing options 56 service agreement 173 Solving Problems with Paper Jams 198 special job types 80 special media 53 printing 53 specifications controller 226 environmental 22...

Page 247: ...nter drivers for Windows 2000 or later 34 Network connection 34 Windows 2000 or newer USB Connection 34 35 X Xerox warranty 173 Xerox Scan Utility scan template setup feature 132 scan to email feature 146 scan to file feature 145 scan to home feature 148 setting up a template 132 Xerox Support Centre 28 ...

Page 248: ...Index WorkCentre 6400 Multifunction Printer User Guide 248 ...

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