May 2013
2-557
Xerox® WorkCentre® 5790 Family
16A, 16B
Status Indicator RAPs
16A Network Error Entry RAP
Use this RAP when the customer reports network failures. e.g. Cannot connect to the scan
server when using the FPT or SMB protocols, or when a folder on the scan server cannot be
opened.
NOTE: The fault message will be printed on the confirmation report. The report may take sev-
eral minutes to print after scanning the document.
Initial Actions
Consult your manager before troubleshooting the customer’s network, as the policy varies
according to region.
Procedure
NOTE: If it is possible to log into the web UI by entering the IP address of the machine, then
the network controller on the single board controller PWB is good.
Perform the following:
1.
Check that the machines date and time are correctly set, refer to
GP 31
.
2.
Print a configuration report.
3.
Check with customer that the printing of the confirmation report is enabled. If necessary,
ask the customer to enable printing of the confirmation report.
4.
Ensure that the machine is configured for scan to file:
a.
Check the back of the configuration report under the heading Workflow Scanning
(Default Repository).
b.
If a IP address or name is not listed next to Protocol, ask the customer to configure
the machine before continuing.
5.
Go to the relevant procedure:
•
16B
FTP or SMB Unable to Connect to Remote Server RAP.
•
16C
Remote Directory Lock Failed RAP.
16B FTP or SMB Unable to Connect to Remote Server RAP
Either the machine cannot connect, find or login to the scan server.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
NOTE: The FTP/SMB protocol will be followed by a colon and port number, :21 is for FTP and
:139 is for SMB.
Scan the document using the default template and one other template. The fault is present
on both templates.
Y
N
The template that failed is incorrectly configured. Ask the customer or system administra-
tor to verify the settings of the web template that failed, including the login password.
Ask the customer to open the machines CWIS page. The machines CWIS page can be
opened.
Y
N
Look at the front of the configuration report. Make sure that HTTP is enabled and set to
port 80. The settings are correct.
Y
N
Enable HTTP,
GP 32
and set the port to 80 on the UI. Restart this RAP from the
beginning. If this path has been followed previously, escalate the fault to the system
Administrator. If the customer does not have a System Administrator, they should
contact the Customer Support Centre or request a Xerox analyst troubleshoot their
network which will be subject to a charge.
Disconnect the network cable from the machine. Make sure the PWS network adaptor
settings are set to Auto. Use a crossover cable,
PL 26.10 Item 6
to connect the PWS to
the machine. Either the two LEDs on the SBC PWB or the PWS are lit, indicating a
connection.
Y
N
Perform the following:
1.
Change the network speed setting of the machine,
GP 35
.
2.
If either the two LEDs on the SBC PWB or the PWS are not lit, repeat the steps
in
GP 35
.
3.
If the LEDs light, use the new network speed setting. Inform the customer that
the network speed has been changed then follow the Yes path from this step.
4.
If the LEDs do not light, install a new single board controller PWB,
PL 3.24 Item
3
.
Correctly configure the IP address of the PWS,
GP 34
. Make sure the firewall of the PWS
is disabled,
GP 36
. Ping the machine from the PWS,
GP 33
.
NOTE: Re-enable the PWS firewall after completion of this procedure.
The machine responds to the ping request.
A
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...