May 2013
2-264
Xerox® WorkCentre® 5790 Family
09-360, 09-361, 09-362, 09-363
Status Indicator RAPs
09-360, 09-361, 09-362, 09-363 Toner Concentration Sensor
Failure RAP
09-360 The toner concentration sensor has registered a reading outside the range, +0.75V to
+4.55V for three consecutive sheets.
09-361 The toner concentration sensor is reading high. This indicates that the toner concentra-
tion (TC) is low.
09-362 The toner concentration sensor is reading low. This indicates that the toner concentra-
tion (TC) is high.
09-363 This code is generated by the following factors:
•
The developer is not positioned correctly against the xerographic module.
•
The toner concentration is low.
•
The machine is being installed.
•
On the fifth consecutive occurrence.
GUI message - TONER CONTROL FAILURE
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Check developer roll area for toner and bead contamination. If necessary, go to
IQ1
Image Quality Entry RAP.
•
If 09-360 fault, enter
dC131
location 09-115, sensor failure lockout flag. Check that it is
set to ‘0’. If set at ‘1’ the toner dispense motor will not run.
•
If 09-361 fault, enter
dC131
location 09-001 TC lockout low. Check that it is set to ‘0’. If
set at ‘1’ the toner dispense motor will not run.
–
Check that when the xerographic module latch is in the locked position, the devel-
oper module is correctly installed,
REP 9.2
.
•
If 09-362 fault, enter
dC131
location 09-276 TC lockout high. Check that it is set to ‘0’. If
set at ‘1’ the toner dispense motor will not run
•
Switch off the machine, then switch on the machine,
GP 14
.
Initial Procedure
Make 20 prints. If the following three conditions apply, go to the
09-310, 09-390
Low Toner
Sensor Failure RAP. If not continue at the
Procedure
.
NOTE: If the machine is unable to make 20 prints, perform the
TC Increase Adjustment
.
1.
The prints or copies are faint.
2.
The toner cartridge is not rotating.
3.
The low toner sensor, 09-310, reading is high.
Procedure
NOTE: The door interlock switch must be cheated when ch24V components.
Enter
dC330
code 04-010, to run the main drive motor. Go to
Flag 1
, read the voltage at
P/J93
pin 8 while the main drive motor is running. The voltage is outside the range of +0.7V to
+4.5V.
Y
N
Check the steps that follow:
•
Check the wiring,
GP 7
, between
P/J93
to
P/J6
on the
IOT PWB
.
•
Refer to the
01B
0V Distribution RAP.
•
The developer module is correctly installed.
The voltage at
P/J93
, pin 8, is less than +0.75V.
Y
N
The voltage is greater than +4.5V. Check the wiring,
GP 7
. Go to
Flag 3
. +24V is
present at
P/J93
, pin 2.
Y
N
Disconnect
P/J93
,
Figure 1
. +24V is present at the harness end of
P/J93
, pin 2.
Y
N
Go to:
•
01G
+24V Distribution RAP.
•
01B
0V Distribution RAP.
Install a new developer module, (35-55 ppm)
PL 9.17 Item 2
, (65-90 ppm)
PL 9.15
Item 2
. Perform
dC905
TC Sensor Calibration.
Go to
Flag 5
. 0V is available at
P/J93
, pin 10.
Y
N
Go to the
01B
0V Distribution RAP.
Enter
dC131
, 09-069, TC sensor control voltage, and record the displayed value. (100
displayed equals 1 volt). Go to
Flag 4
. Check the voltage at
P/J93
, pin 9. The dis-
played value is within 0.2V of the voltage checked at
P/J93
, pin 9.
Y
N
Disconnect
P/J93
. Check the voltage at pin 9. The recorded value is within 0.2V
of the voltage checked at
P/J93
, pin 9.
Y
N
Check the wiring,
GP 7
, between
P/J93
and
P/J6
on the
IOT PWB
. The wir-
ing is good.
Y
N
Repair the wiring,
REP 1.2
. Perform the
TC Increase Adjustment
.
Perform
OF7
IOT PWB Diagnostics RAP before a new IOT PWB is installed,
PL 1.10 Item 2
.Perform the
TC Increase Adjustment
.
Install a new developer module, (35-55 ppm)
PL 9.17 Item 2
, (65-90 ppm)
PL 9.15
Item 2
. Perform
dC905
TC Sensor Calibration.
Enter
dC330
. Enter the code 04-010, main drive motor. Press start. Add the code 09-040,
toner dispense motor. Press Start.
A
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...