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May 2013
1-5
Xerox® WorkCentre® 5790 Family
SCP 4
Service Call Procedures
SCP 4 Fault Analysis
Use the Fault Analysis to identify a fault.
Initial Actions
•
Switch off the machine, then switch on the machine,
GP 14
.
•
If the machine cannot be switched off, go to
03-374
Power Off Failure RAP.
Procedure
Use the machine in all modes until the fault is found.
Go to the correct procedure for the machine fault. When the fault is cleared, go to
SCP 5
Sub-
system Maintenance.
•
Power Up Problems
•
Sleep Mode Problems
•
User Interface Problems
•
Messages, Fault Codes and Status Codes
•
DADH Problems
•
Paper Supply and Paper Feed Problems
•
OCT Problems
•
1K LCSS Problems
•
2K LCSS Problems
•
HVF, HVF BM, Inserter and Tri-Folder Problems
•
Fax Problems
•
Other Problems
•
Xerographic Module (XRU) Handling
Power Up Problems
•
Go to the
OF3
Dead Machine RAP if the machine has the problems that follow:
–
The machine will not power up.
–
There is no information on the user interface.
–
There is no LED illumination on the user interface.
•
If all the panel lights are on, the UI touch screen is illuminated and the machine then pow-
ers off. Go to the
OF3
Dead Machine RAP.
•
If the UI displays ‘system unavailable’ or the machine does not come to a ‘Ready to scan
your job’ state. Go to the
OF5
Boot Up Failure RAP.
•
If the machine displays a ‘speed mismatch’ or ‘configuration error’, reset the machine
configuration,
GP 15
.
Sleep Mode Problems
•
If the machine fails to enter or exit sleep mode, go to the
01K
Sleep Mode RAP.
User Interface Problems
•
Go to the
OF3
Dead Machine RAP if the machine has the problems that follow:
–
The machine is silent.
–
There is no information on the user interface.
–
There is no LED illumination on the user interface.
•
If the user interface is not illuminated, go to the
OF2
Touch Screen Failure RAP.
•
If the user interface is illuminated, but there is no information, go to the
02-309
UI Control
Panel Button or Touch Screen RAP.
Messages, Fault Codes and Status Codes
•
If the machine has the problems that follow, go to the
19-401, 19-402, 19-403
Out of
Memory Resources RAP.
–
A message that there is not enough memory to complete the job.
–
The machine does not print a complex job.
–
The customer reports that the print speed is slow.
•
If a status code or message is displayed, but not a fault code, go to
OF4
Status Code and
Messages RAP.
•
If a fault code is displayed, go to the Status Indicator RAP for that code.
•
If a fault code and the message ‘Mark Service Unavailable’ is displayed, perform the Sta-
tus Indicator RAP for that code. If the fault continues after you performed the RAP, go to
the
03B
Mark Service Unavailable RAP.
•
If the user interface does not display the features for output devices that are installed, per-
form one of the procedures that follow:
–
03-360, 03-408 to 03-410, 03-418
IOT to Output Device Error RAP.
–
11-050-110, 11-360-110
Staple Head Operation Failure RAP.
DADH Problems
•
If the DADH does not detect the documents in the DADH input tray, go to
05B
Document
Present Failure RAP.
•
If the DADH has a fault, but not a fault code, go to the
05A
DADH Other Faults RAP.
•
If the DADH has detected a document of the wrong size. Perform the procedures that fol-
low:
–
14A
Scanning Document Size Entry RAP.
–
05C
Document Size Sensor Failure Entry RAP.
Paper Supply and Paper Feed Problems
•
For the paper supply problems that do not have a fault code, perform the procedures that
follow, as appropriate:
–
07A
Tray 1 and Tray 2 Empty RAP.
–
07B
Tray 3 and Tray 4 False Paper Level Entry RAP.
–
07D
Bypass Tray RAP.
–
07E
Tray 1 and 2 Wrong Size Paper RAP.
–
07F
Tray 3 or Tray 4 Out of Paper Entry RAP.
–
07H
Tray Out of Service RAP.
–
07J
Tray 5 Empty RAP
•
If tray 5 is not set to the correct paper size, perform
ADJ 7.2
Tray 5 Paper Tray Guide Set-
ting.
•
If the machine produces a multifeed, go to the
OF8
Multi-feed RAP.
OCT Problems
•
Go to the
12-301
Offset Catch Tray Failure RAP.
•
If the prints adhere to each other in the OCT, go to the
OF6
Ozone and Air Systems RAP.
1K LCSS Problems
•
If the machine has a 1K LCSS fault, but not a fault code, perform the procedures that fol-
low, as appropriate:
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...