February, 2008
2-251
WorkCentre 5225, 5230
016-781
Status Indicator Raps
Launch Version
016-781 Scan Server Connect Error RAP
This fault can occur in the following circumstances:.
•
The machine was unable to establish a connection to the Scan Server during the Network
Scanning file transfer operation.
•
The machine was either unable to establish a connection to the Email (SMTP) server or
was unable to authenticate (log in) to the Email server during the Scan to Email or Inter-
net Fax file transfer operation.
Procedure
The customer can print to the machine through the Ethernet port on the machine.
Y
N
Confirm that the Ethernet network drop cable is securely connected to the machine and
the wall port. The recessed green LED next to the Ethernet port on the machine should be
lit if the machine is connected to a live Ethernet drop. The green LED is lit.
Y
N
Connect another Ethernet straight through cable between the machine and the wall
port and have the customer confirm that the wall port is live.
If the LED is still off, replace the Printer PWB in the machine.
Verify that the machine has the correct TCP/IP settings with the customer. The cause of
the printing problem is likely to be the cause for the Scanning failure as well.
For Scan to Email or Internet Fax failures, perform the following:
1.
Print a Print Mode System Settings list report.
2.
Check the SMB section on page 5 of the report for the following:
•
The Host Name setting must have no spaces in the name and no periods (.), slashes
(/ or \) or star symbols (*) in the name. If the Host Name has a space in it or has any
of these characters, have the customer change the Host Name to eliminate these
characters. If the problem continues, proceed to step 3.
3.
Have the customer confirm that the Email / Internet Fax Settings section on page 5 of
the report contain the correct settings for their network:
•
The Send Email setting must be set to Enabled.
•
The Server Name / IP Address setting under the sub-header SMTP Server must
either be set with the IP address or Host Name of the customer’s SMTP E-mail
server.
NOTE: If the Host Name of the SMTP Server is entered into the machine, then the
machine must be configured with the customer’s DNS settings (listed on page 3 of
the report).
•
The Machine’s E-mail Address setting must contain an email address with the cus-
tomer’s domain name and the address must be entered in the proper syntax (i.e.:
[email protected]).
•
The E-mail Send Authentication setting will be set in one of the following ways:
–
Set to OFF if the customer’s SMTP E-mail server does not require the machine
to authenticate or log in prior to sending the e-mail message.
–
Set to SMTP AUTH if the customer’s SMTP E-mail server requires that the
machine authenticate or log in to the server using an SMTP log in name and
password prior to sending the e-mail message.
•
If the E-mail Send Authentication setting is set to SMTP AUTH, then an
additional setting labeled SMTP AUTH Login Name will appear on page 5
of the report along with the Log in name that the machine will use. The
customer must verify the Log in name listed on the report. A Password
may also have been entered into the machine, however, it will not be listed
on the report.
–
Set to POP3 AUTH if the customer wants the machine to authenticate or log in
to their POP3 server using a POP3 log in name and password prior to sending
the e-mail message.
•
If the E-mail Send Authentication setting is set to POP3 AUTH, then
have the customer verify the Login Name that is listed under the header
POP3 Server on page 5 on the report. A POP3 Password may also have
been entered into the machine, however, it will not be listed on the report.
The customer confirmed that the Email / Internet Fax settings are correct.
Y
N
If the customer is not available or has confirmed that the settings are not correct, then
they must confirm that the settings are correct or they must enter the correct settings into
the machine before any further troubleshooting can be done.
Escalate to your next level of support.
Summary of Contents for WorkCentre 5222
Page 1: ...Tabloid Black and white Multifunction Printer WorkCentre 5225 5230 5222 Service Manual ...
Page 9: ...February 2008 viii WorkCentre 5225 5230 Launch Version Introduction Translated Warnings ...
Page 17: ...February 2008 1 2 WorkCentre 5225 5230 Launch Version Service Call Procedures ...
Page 37: ...February 2008 2 14 WorkCentre 5225 5230 Launch Version Status Indicator Raps ...
Page 39: ...February 2008 2 16 WorkCentre 5225 5230 002 500 002 770 Launch Version Status Indicator Raps ...
Page 77: ...February 2008 2 54 WorkCentre 5225 5230 003 982 Launch Version Status Indicator Raps ...
Page 121: ...February 2008 2 98 WorkCentre 5225 5230 010 421 Launch Version Status Indicator Raps ...
Page 391: ...February 2008 2 368 WorkCentre 5225 5230 024 985 024 989 Launch Version Status Indicator Raps ...
Page 401: ...February 2008 2 378 WorkCentre 5225 5230 026 700 026 702 Launch Version Status Indicator Raps ...
Page 451: ...February 2008 2 428 WorkCentre 5225 5230 027 797 Launch Version Status Indicator Raps ...
Page 489: ...February 2008 2 466 WorkCentre 5225 5230 034 798 034 799 Launch Version Status Indicator Raps ...
Page 525: ...February 2008 2 502 WorkCentre 5225 5230 042 323 042 325 Launch Version Status Indicator Raps ...
Page 531: ...February 2008 2 508 WorkCentre 5225 5230 047 217 Launch Version Status Indicator Raps ...
Page 543: ...February 2008 2 520 WorkCentre 5225 5230 062 790 Launch Version Status Indicator Raps ...
Page 547: ...February 2008 2 524 WorkCentre 5225 5230 071 211 071 940 Launch Version Status Indicator Raps ...
Page 557: ...February 2008 2 534 WorkCentre 5225 5230 073 211 071 940 Launch Version Status Indicator Raps ...
Page 565: ...February 2008 2 542 WorkCentre 5225 5230 075 135 Launch Version Status Indicator Raps ...
Page 589: ...February 2008 2 566 WorkCentre 5225 5230 081 799 Launch Version Status Indicator Raps ...
Page 595: ...February 2008 2 572 WorkCentre 5225 5230 091 916 Launch Version Status Indicator Raps ...
Page 597: ...February 2008 2 574 WorkCentre 5225 5230 092 661 092 662 Launch Version Status Indicator Raps ...
Page 601: ...February 2008 2 578 WorkCentre 5225 5230 093 925 093 926 Launch Version Status Indicator Raps ...
Page 603: ...February 2008 2 580 WorkCentre 5225 5230 094 417 094 420 Launch Version Status Indicator Raps ...
Page 607: ...February 2008 2 584 WorkCentre 5225 5230 112 700 Launch Version Status Indicator Raps ...
Page 661: ...February 2008 2 638 WorkCentre 5225 5230 121 314 Launch Version Status Indicator Raps ...
Page 689: ...February 2008 2 666 WorkCentre 5225 5230 123 399 123 400 Launch Version Status Indicator Raps ...
Page 717: ...February 2008 2 694 WorkCentre 5225 5230 124 709 124 710 Launch Version Status Indicator Raps ...
Page 719: ...February 2008 2 696 WorkCentre 5225 5230 125 311 Launch Version Status Indicator Raps ...
Page 723: ...February 2008 2 700 WorkCentre 5225 5230 127 398 127 399 Launch Version Status Indicator Raps ...
Page 735: ...February 2008 2 712 WorkCentre 5225 5230 133 700 133 710 Launch Version Status Indicator Raps ...
Page 737: ...February 2008 2 714 WorkCentre 5225 5230 134 210 134 211 Launch Version Status Indicator Raps ...
Page 739: ...February 2008 2 716 WorkCentre 5225 5230 202 399 Launch Version Status Indicator Raps ...
Page 745: ...February 2008 3 2 WorkCentre 5225 5230 Launch Version Image Quality ...
Page 783: ...February 2008 4 6 WorkCentre 5225 5230 REP 1 1 1 Launch Version Repairs and Adjustments ...
Page 795: ...February 2008 4 18 WorkCentre 5225 5230 REP 2 6 2 Launch Version Repairs and Adjustments ...
Page 805: ...February 2008 4 28 WorkCentre 5225 5230 REP 4 2 1 Launch Version Repairs and Adjustments ...
Page 807: ...February 2008 4 30 WorkCentre 5225 5230 REP 5 1 1 Launch Version Repairs and Adjustments ...
Page 809: ...February 2008 4 32 WorkCentre 5225 5230 REP 6 1 1 Launch Version Repairs and Adjustments ...
Page 857: ...February 2008 4 80 WorkCentre 5225 5230 REP 11 6 2 Launch Version Repairs and Adjustments ...
Page 907: ...February 2008 4 130 WorkCentre 5225 5230 REP 15 8 1 Launch Version Repairs and Adjustments ...
Page 949: ...February 2008 4 172 WorkCentre 5225 5230 REP 16 3 9 Launch Version Repairs and Adjustments ...
Page 1005: ...February 2008 4 228 WorkCentre 5225 5230 ADJ 9 3 1 Launch Version Repairs and Adjustments ...
Page 1129: ...February 2008 5 110 WorkCentre 5225 5230 Common Hardware Launch Version Parts List ...
Page 1130: ...February 2008 5 111 WorkCentre 5225 5230 Common Hardware Parts List Launch Version ...
Page 1131: ...February 2008 5 112 WorkCentre 5225 5230 Common Hardware Launch Version Parts List ...
Page 1132: ...February 2008 5 113 WorkCentre 5225 5230 Common Hardware Parts List Launch Version ...
Page 1133: ...February 2008 5 114 WorkCentre 5225 5230 Common Hardware Launch Version Parts List ...
Page 1134: ...February 2008 5 115 WorkCentre 5225 5230 Common Hardware Parts List Launch Version ...
Page 1135: ...February 2008 5 116 WorkCentre 5225 5230 Common Hardware Launch Version Parts List ...
Page 1136: ...February 2008 5 117 WorkCentre 5225 5230 Common Hardware Parts List Launch Version ...
Page 1137: ...February 2008 5 118 WorkCentre 5225 5230 Common Hardware Launch Version Parts List ...
Page 1139: ...February 2008 5 120 WorkCentre 5225 5230 Launch Version Parts List ...
Page 1141: ...February 2008 6 2 WorkCentre 5225 5230 Launch Version General Procedures ...
Page 1301: ...February 2008 7 2 WorkCentre 5225 5230 Launch Version Wiring Data ...
Page 1305: ...February 2008 7 6 WorkCentre 5225 5230 7 1 2 Launch Version Wiring Data ...