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08/2012
3-11
WorkCentre 5021/5019
IQ12, IQ13
Image Quality
Initial Issue
IQ12 Mottle RAP
A phenomenon where an uneven density is occurring in the high density patch image.
Procedure
Check the paper type. Paper used is within specifications.
Y
N
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
Y
N
End
Remove the Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Install the new Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) securely. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Check the surface of the BTR for contamination and distortion. The surface of the BTR is
clean and there is no distortion.
Y
N
Clean the BTR. If there is distortion, replace the BTR Roll (
PL 6.1
) (
REP 4.1.1
).
Remove the HVPS and reinstall it. Turn the power OFF then ON and print. The problem
reoccurs.
Y
N
End
Replace the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
IQ13 Spots RAP
Toner spots and blank areas are spread irregularly over the whole page.
Procedure
Check for contamination on the Platen Glass. The Platen Glass is clean.
Y
N
Clean any contamination on the Platen. If it is very dirty, replace the Top Cover (
PL 1.2
)
(
REP 1.2.1
).
Remove the Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Install the new Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) securely. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Check the surface of the BTR for contamination and distortion. The surface of the BTR is
clean and there is no distortion.
Y
N
Clean the BTR. If there is distortion, replace the BTR Roll (
PL 6.1
) (
REP 4.1.1
).
Check for contamination in the paper transport path. The paper transport path is clean.
Y
N
Clean away the contamination.
Remove the Fusing Unit (
PL 7.1
) (
REP 7.1.1
) and check the surface of the Heat Roll for con-
tamination. The surface of the Heat Roll is clean.
Y
N
Clean away the contamination. If there is difficulty in removing the contamination, replace
the Fusing Unit (
PL 7.1
) (
REP 7.1.1
).
Check the paper type. Paper used is within specifications.
Y
N
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
Y
N
End
Replace the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
Summary of Contents for WorkCentre 5019
Page 17: ...08 2012 2 6 WorkCentre 5021 5019 2 1 3 Initial Issue Status Indicator RAPs ...
Page 19: ...08 2012 2 8 WorkCentre 5021 5019 2 2 1 1 Initial Issue Status Indicator RAPs ...
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Page 23: ...08 2012 2 12 WorkCentre 5021 5019 004 345 Initial Issue Status Indicator RAPs ...
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Page 47: ...08 2012 2 36 WorkCentre 5021 5019 071 105 Initial Issue Status Indicator RAPs ...
Page 51: ...08 2012 2 40 WorkCentre 5021 5019 075 135 Initial Issue Status Indicator RAPs ...
Page 57: ...08 2012 2 46 WorkCentre 5021 5019 092 660 668 092 910 Initial Issue Status Indicator RAPs ...
Page 59: ...08 2012 2 48 WorkCentre 5021 5019 093 312 093 912 Initial Issue Status Indicator RAPs ...
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Page 63: ...08 2012 2 52 WorkCentre 5021 5019 116 321 116 377 Initial Issue Status Indicator RAPs ...
Page 65: ...08 2012 2 54 WorkCentre 5021 5019 117 326 Initial Issue Status Indicator RAPs ...
Page 67: ...08 2012 2 56 WorkCentre 5021 5019 123 314 Initial Issue Status Indicator RAPs ...
Page 75: ...08 2012 2 64 WorkCentre 5021 5019 2 2 4 8 Initial Issue Status Indicator RAPs ...
Page 89: ...08 2012 3 14 WorkCentre 5021 5019 IQ15 Initial Issue Image Quality ...
Page 106: ...08 2012 4 4 WorkCentre 5021 5019 4 1 Initial Issue Disassembly Assembly and Adjustment ...
Page 116: ...08 2012 4 14 WorkCentre 5021 5019 REP 1 6 1 Initial Issue Repairs and Adjustments ...
Page 118: ...08 2012 4 16 WorkCentre 5021 5019 REP 2 1 1 Initial Issue Repairs and Adjustments ...
Page 122: ...08 2012 4 20 WorkCentre 5021 5019 REP 4 1 1 Initial Issue Repairs and Adjustments ...
Page 124: ...08 2012 4 22 WorkCentre 5021 5019 REP 6 1 1 Initial Issue Repairs and Adjustments ...
Page 126: ...08 2012 4 24 WorkCentre 5021 5019 REP 7 1 1 Initial Issue Repairs and Adjustments ...
Page 130: ...08 2012 4 28 WorkCentre 5021 5019 REP 8 2 1 REP 8 2 2 Initial Issue Repairs and Adjustments ...
Page 162: ...08 2012 4 60 WorkCentre 5021 5019 REP 19 2 1 Initial Issue Repairs and Adjustments ...
Page 190: ...08 2012 4 88 WorkCentre 5021 5019 ADJ 1 3 2 Initial Issue Repairs and Adjustments ...
Page 192: ...08 2012 4 90 WorkCentre 5021 5019 ADJ 8 1 1 Initial Issue Repairs and Adjustments ...
Page 198: ...08 2012 4 96 WorkCentre 5021 5019 ADJ 18 2 2 Initial Issue Repairs and Adjustments ...
Page 209: ...08 2012 5 6 WorkCentre 5021 5019 5 1 4 5 1 5 Initial Issue Parts List ...
Page 267: ...08 2012 5 64 WorkCentre 5021 5019 99 8 Initial Issue Parts List ...
Page 293: ...08 2012 6 24 WorkCentre 5021 5019 6 1 28 6 1 29 Initial Issue General Procedures ...
Page 295: ...08 2012 6 26 WorkCentre 5021 5019 6 2 1 6 2 2 Initial Issue General Procedures ...
Page 299: ...08 2012 6 30 WorkCentre 5021 5019 6 3 1 3 Initial Issue General Procedures ...
Page 303: ...08 2012 6 34 WorkCentre 5021 5019 6 3 2 3 Initial Issue General Procedures ...
Page 305: ...08 2012 6 36 WorkCentre 5021 5019 6 3 3 Initial Issue General Procedures ...
Page 317: ...08 2012 6 48 WorkCentre 5021 5019 6 3 6 Initial Issue General Procedures ...
Page 319: ...08 2012 6 50 WorkCentre 5021 5019 6 3 7 Initial Issue General Procedures ...
Page 325: ...08 2012 6 56 WorkCentre 5021 5019 6 3 10 Initial Issue General Procedures ...
Page 327: ...08 2012 6 58 WorkCentre 5021 5019 6 3 11 Initial Issue General Procedures ...
Page 331: ...08 2012 6 62 WorkCentre 5021 5019 6 3 13 Initial Issue General Procedures ...
Page 335: ...08 2012 6 66 WorkCentre 5021 5019 6 3 14 Initial Issue General Procedures ...
Page 337: ...08 2012 6 68 WorkCentre 5021 5019 6 3 15 Initial Issue General Procedures ...
Page 347: ...08 2012 6 78 WorkCentre 5021 5019 6 3 17 Initial Issue General Procedures ...
Page 353: ...08 2012 6 84 WorkCentre 5021 5019 6 3 19 Initial Issue General Procedures ...
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Page 358: ...08 2012 6 89 WorkCentre 5021 5019 6 4 1 3 General Procedures Initial Issue ...
Page 359: ...08 2012 6 90 WorkCentre 5021 5019 6 4 1 3 Initial Issue General Procedures ...
Page 377: ...08 2012 6 108 WorkCentre 5021 5019 6 4 3 Initial Issue General Procedures ...
Page 393: ...08 2012 7 10 WorkCentre 5021 5019 7 1 2 Initial Issue Wiring Data ...
Page 415: ...08 2012 7 32 WorkCentre 5021 5019 4 5 Initial Issue Wiring Data ...
Page 423: ...08 2012 7 40 WorkCentre 5021 5019 CH2 1 Initial Issue Wiring Data ...
Page 427: ...08 2012 7 44 WorkCentre 5021 5019 CH3 3 Initial Issue Wiring Data ...
Page 429: ...08 2012 7 46 WorkCentre 5021 5019 CH4 1 Initial Issue Wiring Data ...
Page 437: ...08 2012 7 54 WorkCentre 5021 5019 CH5 7 Initial Issue Wiring Data ...