Xerox WorkCentre 3655 User Manual Download Page 226

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Troubleshooting

226

Xerox

WorkCentre

3655/3655i Multifunction Printer

User Guide

Fax Problems

This section includes:

•

Problems Sending Faxes ................................................................................................................................................. 227

•

Problems Receiving Faxes .............................................................................................................................................. 228

•

Printing Fax Reports .......................................................................................................................................................... 229

Note:

If you cannot send and receive faxes, make sure that you are connected to an approved

analog telephone line. The fax cannot send or receive when connected to a digital phone line.

If you cannot send or receive faxes correctly, refer to the following tables.

Summary of Contents for WorkCentre 3655

Page 1: ...Xerox WorkCentre 3655 3655i Multifunction Printer 2016 Xerox ConnectKey Technology User Guide ...

Page 2: ...erTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or ...

Page 3: ... View 21 Internal Parts 22 Control Panel 23 Information Pages 25 Printing the Configuration Report 25 Administrative Features 26 Xerox CentreWare Internet Services 26 Finding the IP Address of the Printer 27 Xerox ConnectKey Apps 28 More Information 29 3 Installation and Setup 31 Installation and Setup Overview 32 Selecting a Location for the Printer 33 Connecting the Printer 34 Selecting a Connec...

Page 4: ...ia 50 Ordering Paper 50 General Paper Loading Guidelines 50 Paper That Can Damage Your Printer 51 Paper Storage Guidelines 51 Supported Paper Types and Weights 52 Supported Standard Paper Sizes 52 Supported Paper Types and Weights for Automatic 2 Sided Printing 53 Supported Standard Paper Sizes for Automatic 2 Sided Printing 53 Supported Custom Paper Sizes 53 Loading Paper 54 Loading Paper in the ...

Page 5: ...cting Job Completion Notification for Windows 86 Printing Special Job Types 87 Secure Print 87 Sample Set 88 Delay Print 89 Saved Job 90 Held Print Jobs 92 Releasing Held Print Jobs 92 Print From 93 Printing from a USB Flash Drive 93 Printing from Saved Jobs 93 Printing from Mailbox 94 Printing from Xerox CentreWare Internet Services 95 6 Copying 97 Basic Copying 98 Document Glass 98 Document Glas...

Page 6: ...ned Image to an Email Address 140 Setting Email Options 141 Scanning to a Destination 145 Sharing a Folder on a Windows Computer 145 Sharing a Folder Using Macintosh OS X Version 10 7 and Later 146 Adding a Folder as an Address Book Entry Using Xerox CentreWare Internet Services 146 Sending a Scanned Image to a Destination 147 Scanning Images into an Application on a USB Connected Computer 148 Sca...

Page 7: ...n to Order Supplies 193 Viewing Printer Supply Status 193 Toner Cartridges 194 Recycling Supplies 195 Managing the Printer 196 Adjusting the Altitude 196 Moving the Printer 197 10 Troubleshooting 199 General Troubleshooting 200 Printer Includes Power Switch and Power Button 200 Restarting the Printer 200 Printer Fails to Power On 201 Printer Resets or Turns Off Frequently 201 Document Prints From ...

Page 8: ...al Specifications for Standard Configuration 238 Physical Specifications for Standard Configuration with Optional 550 Sheet Feeder 239 Clearance Requirements for Standard Configuration 239 Clearance Requirements with Optional 550 Sheet Feeder 240 Environmental Specifications 241 Temperature 241 Relative Humidity 241 Elevation 241 Electrical Specifications 242 Power Supply Voltage and Frequency 242...

Page 9: ...a 256 European Union 256 South Africa 256 New Zealand 257 Material Safety Data Sheets 258 C Recycling and Disposal 259 All Countries 260 North America 261 European Union 262 Domestic Household Environment 262 Professional Business Environment 262 Collection and Disposal of Equipment and Batteries 263 Battery Symbol Note 263 Battery Removal 263 Other Countries 264 ...

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Page 11: ... Safety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ...orming these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or th...

Page 13: ...ower cord becomes frayed or worn replace it To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of the following condi...

Page 14: ...printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its weight To find the weight for your printer configuration see Physi...

Page 15: ...ner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage ...

Page 16: ...ny maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa ...

Page 17: ...r to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For...

Page 18: ...Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 19: ...WorkCentre 3655 3655i Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 Information Pages 25 Administrative Features 26 Xerox ConnectKey Apps 28 More Information 29 2 Features ...

Page 20: ... section includes Front View 20 Rear View 21 Internal Parts 22 Control Panel 23 Front View 1 Tray 1 2 Bypass Tray 3 Front Door 4 Output Tray Paper Stop 5 Control Panel 6 Duplex Automatic Document Feeder 7 Staple Cartridge Door 8 Output Tray 9 Front Door Handle 10 Optional 550 Sheet Feeders Trays 2 4 ...

Page 21: ...on Printer 21 User Guide Rear View 1 USB Type B Port 2 Ethernet Connector 3 USB Type A Port 4 USB Type A Port 5 Rear Door 6 Duplex Unit 7 Transfer Roller 8 Fuser 9 USB Type A Port 10 Power Switch 11 Power Connector 12 Fax Line Connector X model only ...

Page 22: ... 3655 3655i Multifunction Printer User Guide Internal Parts 1 Output Tray Paper Stop 2 Front Door 3 Smart Kit Drum Cartridge 4 Toner Cartridge 5 Duplex Automatic Document Feeder 6 Document Cover 7 Document Glass 8 Staple Cartridge ...

Page 23: ...l the functions available on the printer The control panel Displays the current operating status of the printer Provides access to print features Provides access to reference materials Provides access to Tools and Setup menus Provides access to Troubleshooting menus and videos Prompts you to load paper replace supplies and clear jams Displays errors and warnings ...

Page 24: ... keys 8 Dial Pause Button This button inserts a pause in a telephone number when it transmits a fax 9 Interrupt Button This button pauses the current job to run a more urgent print copy or fax job 10 Start Button This button starts the selected copy scan fax or Print From job such as Print from USB 11 Stop Button This button stops the current job temporarily To cancel or resume your job follow the...

Page 25: ...At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages can also be printed from Xerox CentreWare Internet Services Printing the Configuration Report 1 At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Informati...

Page 26: ...eb browser Xerox CentreWare Internet Services requires A TCP IP connection between the printer and the network in Windows Macintosh UNIX or Linux environments TCP IP and HTTP enabled in the printer A network connected computer with a Web browser that supports JavaScript For details see the Help in Xerox CentreWare Internet Services or the System Administrator Guide Accessing Xerox CentreWare Inter...

Page 27: ...Machine Status button 2 Touch the Machine Information tab If the system administrator has set the Display Network Settings to show the IP address it appears in the center panel If the IP address is not displayed print the Configuration Report or contact your system administrator To print a configuration report 1 At the printer control panel press the Machine Status button 2 On the Machine Informat...

Page 28: ...QR Code App to access information about related Xerox Mobile Apps Xerox PrintByXerox You can use this App to print documents to ConnectKey enabled devices using email submission from any location Xerox App Gallery 1 0 You can use this App to access login browse and download ConnectKey Apps from the Xerox App Gallery For more information about Xerox ConnectKey Apps go to www xerox com XeroxAppGalle...

Page 29: ...e Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC3655supplies www xerox com office WC3655i_supplies A resource for tools and information including interactive tutorials printing templa...

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Page 31: ...ter 33 Connecting the Printer 34 Configuring Network Settings 38 Enabling the Printer for Scanning 39 Modifying General Settings 40 Installing the Software 43 Installing the Printer as a Web Service on Devices 48 See also Installation Guide packaged with your printer Online Support Assistant at www xerox com office WC3655support 3 Installation and Setup ...

Page 32: ...requirements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to Xerox CentreWare Internet Services Note If the Software and Documentation disc is ...

Page 33: ...ransfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 238 Select a location with adequate clearance to access supplies and to provide proper ventilation To find the...

Page 34: ...r printer and must be purchased separately Network If your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethernet ...

Page 35: ...ou also need the IP address to access the settings of your printer through Xerox CentreWare Internet Services You can view the IP address of your printer on the control panel or on the Configuration Report On the Configuration Report IP address information is located in the Connectivity Protocols section To view the IP address of the printer on the control panel 1 At the printer control panel pres...

Page 36: ...to the USB Port on the computer 5 When the Windows Found New Hardware Wizard appears cancel it You are ready to install the print drivers For details see Installing the Software on page 43 Connecting to a Telephone Line Note Not all options listed are supported on all printers Some options apply only to a specific printer model configuration operating system or driver type 1 Ensure that the printe...

Page 37: ...e power switch is on but the printer is powered off the printer was turned off using the power button To turn on the printer on the control panel press Power To turn off the printer CAUTIONS To prevent a printer malfunction or damage to the internal hard drive perform the power button shutdown first Do not plug or unplug the power cord while the printer is powered on 1 On the control panel press P...

Page 38: ...inter For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address to every computer and printer on t...

Page 39: ...ress or a shared folder on your computer First you must set up scanning in Xerox CentreWare Internet Services For details see Xerox CentreWare Internet Services on page 26 Note If your printer is connected using the USB cable you cannot scan to an email address or a network location such as a shared folder on your computer For details see the System Administrator Guide at www xerox com office WC36...

Page 40: ...ng In as the System Administrator at the Control Panel 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Device Settings General then touch the setting you want to change Energy Saver This option specifies when the printer goes into energy saving mode Date and Time This option allows you to set the time zone date time and display format Language Keyboa...

Page 41: ...To change the default Low Power and Sleep timeout periods touch Energy Saver Timers To set the delay before the printer enters Low Power mode touch the Minutes field then to set the number touch the arrows To set the delay before the printer enters Sleep mode touch the Minutes field then to set a number touch the arrows Touch OK Scheduled The printer wakes and sleeps according to a schedule that y...

Page 42: ... Note The date and time are set automatically through Network Time Protocol NTP To modify these settings go to the Properties tab in Xerox CentreWare Internet Services and change the Date and Time Setup to Manual NTP Disabled 4 To set the date a Touch Date b Touch Year field then to set a number use the arrows c Touch Month field then to set a number use the arrows d Touch Day field then to set a ...

Page 43: ...ntation disc is not available download the latest drivers from www xerox com office WC3655drivers Operating System Requirements Windows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X version 10 7 and later UNIX and Linux Your printer supports connection to various UNIX platforms through the network interface For detai...

Page 44: ...12 Click Install 13 At the InstallShield Wizard click Yes to restart your computer then click Finish 14 At the Product Registration screen select your country from the list then click Next Complete the registration form then submit it Installing the Print Drivers for a Windows USB Printer 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does...

Page 45: ...another location for the installation files then click Install 8 Enter your password then click OK 9 Select your printer in the list of discovered printers then click Continue 10 If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type the IP address of your printer then click Continue c Select your printer in the list of discovered printers then c...

Page 46: ...the disc icon on your desktop 3 Open the Scan Installer dmg file then navigate to the appropriate installer file for your operating system 4 Open the Scan Installer package file 5 To acknowledge the warning and introductory messages click Continue 6 To accept the license agreement click Continue then click Agree 7 Click Continue again 8 Enter your password then click OK 9 If prompted to close othe...

Page 47: ...g click the Start button e Repeat steps a and b then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier The second part of the driver package is ready for download f To begin downloading click the Start button g In the notes below the driver package that you selected click the link for the Installation Guide then follow the installation ins...

Page 48: ...er you want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 Click Add a network wireless or Bluetooth printer 4 In the list of available devic...

Page 49: ...Xerox WorkCentre 3655 3655i Multifunction Printer 49 User Guide This chapter includes Supported Paper 50 Loading Paper 54 Printing on Special Paper 64 4 Paper and Media ...

Page 50: ...uidelines in this section For best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com rmlna Recommended Media List United States www xerox com rmleu Recommended Media List Europe Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office WC3...

Page 51: ...entative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of...

Page 52: ... x 10 1 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8 5 in 203 x 254 mm 8 x 10 in Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in B6 125 x 176 mm 4 9 x 6 9 in C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 mm 4 5 x 6 38 in DL envelope 110 x 220 mm 4...

Page 53: ... American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in JIS B5 182 x 257 mm 7 2 x 10 1 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in 203 x 254 mm 8 x 10 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8 5 in Supported Custom Paper Sizes Bypass...

Page 54: ... in the Bypass Tray 56 Configuring Trays 1 4 for the Paper Length 59 Loading Paper in Trays 1 4 60 Changing Paper Size Type and Color 62 Changing Paper Size Type and Color 63 Loading Paper in the Bypass Tray 1 Open the bypass tray 2 If the bypass tray is loaded with paper already remove any paper that is a different size or type 3 Move the width guides to the edges of the tray ...

Page 55: ... the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray 6 Load hole punched paper with the holes to the right 7 For 1 sided and 2 sided printing to load letterhead or pre printed paper place letterhead face down with the top edge going into the printer Note Do not load paper above the maximum fill li...

Page 56: ... paper size type and color in the Paper Settings screen Loading Small Paper Sizes in the Bypass Tray 1 Open the bypass tray Note To simplify loading paper in the bypass tray remove the tray from the printer 2 To remove the bypass tray from the printer pull the tray straight out of the printer 3 If the bypass tray is loaded with paper already remove any paper that is a different size or type ...

Page 57: ... fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 7 Load the paper in the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam ...

Page 58: ...uide 8 Adjust the width guides until they touch the edges of the paper 9 Adjust the paper stop until it touches the edges of the paper 10 Slide the tray back into the printer 11 If the control panel prompts you verify the paper size type and color in the Paper Settings screen ...

Page 59: ...r To change the 550 Sheet Feeders in trays 1 4 to match the paper length 1 Remove all paper from the tray 2 To remove the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 3 To extend the tray with one hand hold the back of the tray With the other hand at the front of the tray press the release latch and pull the ends outward until they lat...

Page 60: ...en push the ends inward until they latch 6 Load paper into the tray then insert it back into the printer For details see Loading Paper in Trays 1 4 Loading Paper in Trays 1 4 1 To remove the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 2 At the back of the paper tray press the paper lift tray down until it locks 3 Adjust the paper leng...

Page 61: ...ibility of jams 5 Load paper into the tray Load hole punched paper with the holes to the right Load labels in the tray face up For 1 sided and 2 sided printing to load letterhead or pre printed paper place letterhead face down with the top edge going into the printer Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust the length and width g...

Page 62: ...as a system administrator For details see Logging In as the System Administrator at the Control Panel Changing Paper Size Type and Color When trays are set to Adjustable mode you can change paper settings each time that you load the tray When you close the tray the control panel prompts you to set the paper size type and color of paper loaded When a paper tray is set to Dedicated mode the control ...

Page 63: ...ouch Device Settings Paper Management 3 Touch Tray Settings then select a tray To set the Mode touch Fully Adjustable or Dedicated If you select Dedicated to specify the paper settings for a dedicated tray touch Edit then set the paper Size Type and Color Touch OK To configure the printer to select the tray automatically for Auto Selection touch Enabled To set the priority for each tray touch the ...

Page 64: ...nstruction of the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles from the envelopes before loadin...

Page 65: ... User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams ...

Page 66: ... Guide 3 To load envelopes with long edge flaps place the envelopes with the short edge going into the printer flaps down and to the left 4 To load envelopes with non adhesive short edge flaps place print side up flaps open and down with the bottom edge entering the printer ...

Page 67: ...Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Stor...

Page 68: ...ay 2 Load labels face up with the top edge toward the front of the tray 3 Adjust the width guides until they touch the edges of the paper 4 On the control panel change the type to Label 5 On the control panel select the size 6 Touch OK 7 In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting ...

Page 69: ...655i Multifunction Printer 69 User Guide This chapter includes Printing Overview 70 Selecting Printing Options 71 Managing Jobs 75 Printing Features 78 Printing Special Job Types 87 Held Print Jobs 92 Print From 93 5 Printing ...

Page 70: ... specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 Access the print driver settings by selecting Properties or Preferences for Windows or Xerox Features for Macintosh The title of the button can vary depending on your application 6 Modify the print driver se...

Page 71: ...ng options that are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Information about Print...

Page 72: ...nalize Control Panel Home Devices and Printers 2 In the list right click the icon for your printer and click Printing Preferences 3 In the Printing Preferences window click a tab select the options then click OK to save Note For more information about Windows print driver options click the Help button in the Printing Preferences window Selecting Printing Options for an Individual Job for Windows T...

Page 73: ... Options Selecting Printing Options for Macintosh To use specific printing options change the settings before sending the job to the printer 1 With the document open in your application click File Print 2 Select your printer 3 Select Xerox Features from the Copies Pages menu 4 Select the desired printing options from the drop down lists 5 Click Print to send the job to the printer Saving a Set of ...

Page 74: ...4 Close the Print dialog box 5 In the Xerox GUI print driver select the available printer features 6 Click Print To create a job ticket using the Xerox GUI print driver 1 Open the Xerox GUI print driver Note To open the Xerox GUI print driver as root type xeroxprtmgr 2 On the My Printers screen select the printer 3 In the top corner click Edit Printer then select options for the print job 4 Click ...

Page 75: ... best place to pause the spooled print job 2 To resume printing press the Interrupt button again To pause the print job with the option to delete it 1 At the control panel press the Interrupt button 2 Touch the job required 3 Do one of the following To delete the print job touch Delete To resume the print job touch Resume To view active secure or completed jobs 1 At the control panel press the Job...

Page 76: ...scode at the control panel To view a list of secure print jobs 1 At the printer control panel press the Job Status button 2 Touch Held Print Jobs or Secure Print Jobs then select a folder For details see Secure Print on page 87 Note Only the user that sent the job or the system administrator can delete a secure print job If the system administrator has configured the Hold All Jobs feature any job ...

Page 77: ...ing Jobs in Xerox CentreWare Internet Services You can view a list of active jobs and delete print jobs from the Active Jobs list in Xerox CentreWare Internet Services You can also print copy move or delete saved jobs For details see the Help in Xerox CentreWare Internet Services ...

Page 78: ... listed are supported on all printers Some options apply only to a specific printer model configuration operating system or driver type Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can print a 2 sided document automatically on supported paper Before printing a 2 sided document verify that the paper type and weight are supported For details see Supporte...

Page 79: ... 2 Sided Print Flip on Short Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Printing Multiple Pages to a Single Sheet When printing a multiple page document you can ...

Page 80: ...between the page images A point is 0 35 mm 1 72 in Creep Specifies how much the page images shift outward in tenths of a point Shifting compensates for the thickness of the folded paper which can cause the page images to shift outward slightly when folded You can select a value from zero to 1 point Gutter Creep Print Quality Print quality modes Standard print quality mode 600 x 600 dpi High Resolu...

Page 81: ... and Back Same prints the front and back cover pages from the same tray Front and Back Different prints the front and back cover pages from different trays After making a selection for printing the cover pages you can select the paper for the front and back covers by size color or type You can also use blank or pre printed paper and you can print side one side two or both sides of the cover pages ...

Page 82: ...te individual pages or page ranges with commas Specify pages within a range with a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper Displays the default size color and type of paper selected in Use Job Settings 2 Sided Printing allows you to select 2 sided printing options Click the Down arrow to select an option 1 Sided Print prints the exception pages on one side only 2 Si...

Page 83: ...tions to the right of the Paper field click the arrow then select Other Size Advanced Paper Size 2 Select an option No Scaling You can use this option to retain the original image size Automatically Scale You can use this option to change the print from one standard paper size to another The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size fi...

Page 84: ...an do the following Create a watermark or edit an existing watermark using the Watermark Editor A Text Watermark uses the characters typed in the Text field as the watermark You can create a text watermark to print on a document Select options such as font size font type font color and angle A Picture Watermark uses an image as the watermark The picture file can be in bmp gif or jpg format You can...

Page 85: ...s This option prints the watermark on all pages of your document 5 Click OK Printing Mirror Images If the PostScript driver is installed you can print pages as a mirror image Images mirror left to right when printed Creating and Saving Custom Sizes You can print custom size paper from any paper tray Custom size paper settings are saved in the print driver and are available for you to select in all...

Page 86: ... the new custom size 6 Click Print Margins then select the printer from the list Or set the top bottom right and left margins 7 To save the settings click OK Selecting Job Completion Notification for Windows You can select to be notified when your job finishes printing A message appears on your computer screen with the name of the job and the name of the printer where it was printed Note This feat...

Page 87: ... application print driver Sending a Secure Print Job 1 On the Printing Options tab from the Job Type list select Secure Print 2 Type a 4 10 digit passcode for the Secure Print job 3 In the Confirm Passcode field type the passcode again Notes If you do not supply a passcode the printer assigns a passcode and displays it in the Passcode Required window You can use the passcode supplied by the printe...

Page 88: ...copy of a multiple copy job and hold the remaining copies at the printer After you review the sample copy you can select the job name from the printer control panel to print the additional copies Sending a Sample Set Print Job 1 On the Printing Options tab from the Job Type list select Sample Set 2 Verify that the paper is the correct size type and weight If not change the paper settings 3 Select ...

Page 89: ...he following day The Delayed Print default time is midnight Sending a Delay Print Job 1 On the Printing Options tab from the Job Type list select Delay Print 2 In the Delay Print window select the Tab key to move from the hour section to the minutes section To select the time to send the print job click the arrow buttons For a 12 hour time format type the hour 1 12 minutes 00 59 then select A M or...

Page 90: ...ast is deleted automatically from the list To remove names from the list other than the selected name select Clear List 3 In Save To or Folder Number specify where you want the file saved on the printer Do one of the following Type the name of the destination folder Click the arrow to the right of the field then select a folder name from the list Click the arrow to the right of the field then sele...

Page 91: ...elect a folder name from the list Click the arrow to the right of the field then select Default Public Folder 4 To print the job now and also save the job select the Print and Save check box 5 To store your job at the printer select Private 6 In the Passcode field type a passcode The passcode is associated with your user name After you set a passcode it becomes the default passcode for any print j...

Page 92: ... them If the system administrator has configured the Hold All Jobs feature any job sent to the printer is held until you release it Releasing Held Print Jobs 1 At the control panel press the Job Status button 2 Touch Held Print Jobs or Secure Print Jobs then select a folder For details see Secure Print on page 87 3 To determine why a job was held touch the job then touch Details 4 Do one of the fo...

Page 93: ...ll through the list and locate the printable file next to the list use the arrows 3 If the print file is in a folder to open the folder touch the name 4 Touch the name of the printable file 5 Select the number of copies paper size paper color paper type 2 sided printing and finishing options 6 Press the green Start button 7 To go back to the last screen touch Back 8 To look for other folders and p...

Page 94: ...f Mailbox is not displayed use Xerox CentreWare Internet Services to enable the Scan to Mailbox and Print From Mailbox features Then create a scan to mailbox folder For details see the System Administrator Guide at www xerox com office WC3655docs 3 Touch the name of the document that you want to print 4 Select the number of copies output color paper size paper color paper type 2 sided printing and...

Page 95: ...et Services click the Print tab 3 To select the file from a local network or remote location click Browse select the file then click Open 4 For Printing select the desired options for the job Normal Print prints a job immediately Secure Print prints a job after you enter your passcode at the printer control panel Sample Set or Proof Print prints one copy of a multiple copy print job and holds the ...

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Page 97: ...Xerox WorkCentre 3655 3655i Multifunction Printer 97 User Guide This chapter includes Basic Copying 98 Selecting Copy Settings 100 6 Copying ...

Page 98: ...s The number of copies appears in the upper right corner of the touch screen Note To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings as needed For details see Selecting Copy Settings on page 100 6 Press the green Start button Notes To pause or cancel a copy job press the red Stop button on the control panel T...

Page 99: ...the paper guides so they fit against the originals The document feeder supports paper weights of 50 125 g m for 1 sided pages and 60 125 g m for 2 sided pages The document feeder supports paper sizes from 139 7 x 139 7 mm 5 5 x 5 5 in through 215 9 x 355 6 mm 8 5 x 14 in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines When...

Page 100: ...Xerox WorkCentre 3655 3655i Multifunction Printer User Guide Selecting Copy Settings This section includes Basic Settings 101 Layout Settings 107 Output Format Settings 110 ID Card Copying 118 Advanced Copying 121 ...

Page 101: ...eypad 1 Press the Services Home button then touch Copy 2 Use the alphanumeric keypad on the control panel to enter the number of copies The number of copies appears in the upper right corner of the touch screen 3 To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number To enter the number of copies using the touch screen keypad 1 Press the S...

Page 102: ...s Auto This option allows the device automatically to select the best ratio to reduce or enlarge the original to fit onto the selected paper size Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK To center the image on the page select the Auto Center check box b To reduce or enlarge the width and length of the image by di...

Page 103: ...following 1 1 Sided scans only one side of the originals and produces 1 sided copies 1 2 Sided scans only one side of the originals and produces 2 sided copies To rotate the second sides touch Rotate Side 2 2 2 Sided scans both sides of the originals and produces 2 sided copies To rotate the second sides touch Rotate Side 2 2 1 Sided scans both sides of the originals and produces 1 sided copies 3 ...

Page 104: ...unction Printer User Guide Selecting Uncollated Copies Uncollated copies print in the following order 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 To select uncollated copies 1 Press the Services Home button then touch Copy 2 For Collation touch Uncollated ...

Page 105: ...ouch OK Adjusting Brightness and Sharpness You can lighten or darken the image and adjust the sharpness To adjust the image 1 Press the Services Home button then touch Copy 2 Touch the Image Quality tab then touch Image Options 3 On the Image Options screen adjust the sliders as needed Lighten Darken Lightens or darkens the image Sharpness Sharpens or softens the image 4 Touch OK Automatically Sup...

Page 106: ...Services Home button then touch Copy 2 Touch the Image Quality tab then touch Image Enhancement 3 On the Image Enhancement screen adjust the contrast Auto Contrast allows the printer to set the contrast automatically Manual Contrast allows you to adjust the contrast manually To increase or decrease the contrast move the Manual Contrast slider up or down The middle position on the slider Normal doe...

Page 107: ... refer to the images on the originals Upright Images and Sideways Images refer to the direction the originals are loaded in the document feeder Note If you are using the document glass the orientation of the original is as seen before turning it over 4 Touch OK Specifying the Size of the Original To scan the correct area of the original specify the original size 1 Press the Services Home button th...

Page 108: ... mm 1 in Right Page Only to copy only the right page of an open book on a single sheet of paper If Binding Edge Erase is required touch the arrows to erase up to 25 4 mm 1 in 4 Touch OK Shifting the Image You can change the placement of an image on the copy page This is useful if the image is smaller than the page size Originals must be positioned as follows for image shift to work correctly Docum...

Page 109: ...each edge touch Side 1 then touch the Left Right Top and Bottom arrows To specify the amount to erase from each edge touch Side 2 then touch the Left Right Top and Bottom arrows or touch Mirror Side 1 Note You can use preset values that were previously saved by the system administrator Touch Presets in the lower left corner of the screen and select a preset from the drop down menu 4 Touch OK Inver...

Page 110: ...ide of the printed page You can print copies in booklet format Note In this mode the printer scans all of the originals before it prints the copies To create a booklet 1 Press the Services Home button then touch Copy 2 Touch the Output Format tab then touch Booklet Creation 3 On the Booklet Creation screen touch On If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Selec...

Page 111: ...des front and back covers from the same tray Front Back Different This option includes a front and a back cover from different trays Front Only This option includes a front cover only Back Only This option includes a back cover only 6 To specify printing options for the front or back covers for Printing Options touch the arrow then select an option Blank Cover This option inserts a blank cover Pri...

Page 112: ...cial Pages Chapter Starts Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Chapter Starts screen touch Page Number then use the alphanumeric keypad to enter the page number 5 For Start Chapter select an option On Right Page This option specifies the front side of the paper On Left Page This option specifies the ...

Page 113: ...Format tab then touch Special Pages Inserts If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 To specify the number of sheets to insert for Insert Quantity touch the arrows 5 Touch Insert After Page then to enter a page number use the alphanumeric keypad 6 To specify the paper tray to use for the insert a Touch Paper Supply ...

Page 114: ...set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Exceptions screen touch the beginning Page Number field To enter the starting number value for the range of exception pages use the alphanumeric keypad 5 Touch the ending Page Number field then to enter the ending value range for the exception pages use the alphanumeric keypad Note To sp...

Page 115: ...ge shows the location of the page number e Touch OK f To change the text formatting touch Format Style choose the desired settings then touch OK 4 To insert a comment a Touch Comment On b Touch Apply To then select an option c Touch an existing comment in the list Note To create a comment touch a blank row use the touch screen keyboard to type the text then touch OK d Touch an arrow to position th...

Page 116: ...ge and have it print multiple times onto one or both sides of the paper The printer reduces the pages proportionally to fit Note If Booklet Creation is enabled you cannot select this feature To print multiple original pages on a side 1 Press the Services Home button then touch Copy 2 Touch the Output Format tab then touch Page Layout Pages per Side Note If Paper Supply is set to Auto Paper Select ...

Page 117: ...rs Select the desired paper tray then touch OK 3 Specify how many times the image repeats on the page To repeat the image 2 Times 4 Times or 6 Times on the page select a preset option Specify Rows Columns This option allows you to determine the number of images To enter the number of rows and columns touch the Rows or Columns field then use the alphanumeric keypad or touch the arrows To rotate the...

Page 118: ...he paper supply and reduce enlarge settings b Change the settings as needed c Touch OK 4 For Front Side Features touch Edit a Verify the original type lighten darken and background suppression settings for side 1 b Change the settings as needed c Touch OK 5 Lift the document cover 6 Place the ID card or a document smaller than half the selected paper supply size in the upper left corner of the doc...

Page 119: ...duce or enlarge the percentage touch the current value displayed then type a value Preset This option allows you to select from a list of preset values For additional options touch More b To reduce or enlarge the width and length of the image by different percentages touch Independent Width X This option allows you to reduce or enlarge the width of the image incrementally using the alphanumeric ke...

Page 120: ...omplete use the slider again to lighten or darken the second side Both sides of the original are printed side by side each using different lighten or darken settings To adjust the image 1 Press the Services Home button then touch ID Card Copy 2 For Front Side Features or Back Side Features touch Edit 3 To lighten or darken the image for Lighten Darken adjust the slider up or down 4 Touch OK Automa...

Page 121: ...tions c Touch the Job Assembly tab then touch Build Job On d Touch Options e Select or clear the Display summary window between segments check box f Select or clear the Turn Build Job Off after Job is Submitted check box g Touch OK h Press the green Start button on the control panel 3 Sample or delete segments a To print a sample of the previous segment scanned touch Sample Last Segment b To delet...

Page 122: ...elete the job To release and print the remaining copies of the job touch Print If the sample copy is unsatisfactory touch Delete Saving Copy Settings To use a particular combination of copy settings for future copy jobs you can save the settings with a name and retrieve them for later use To save the current copy settings 1 Press the Services Home button then touch Copy 2 Touch the Job Assembly ta...

Page 123: ... Scanning to Network File Repositories 130 Scanning to Your Home Directory 132 Setting Scan Options 133 Scanning to a USB Flash Drive 139 Scanning to an Email Address 140 Scanning to a Destination 145 Scanning Images into an Application on a USB Connected Computer 148 See also Installation and Setup Overview on page 32 7 Scanning ...

Page 124: ...d WIA To scan an image 1 On the control panel press the yellow Clear All button to clear previous settings 2 Load your original documents Use the document glass for single pages or paper that cannot be fed using the document feeder Place the first page of the document face down in the top left corner of the document glass Use the document feeder for multiple or single pages Remove any staples and ...

Page 125: ...ass rather than the duplex automatic document feeder Paper with paper clips or staples attached Paper with wrinkles curls folds tears or notches Coated or carbonless paper or items other than paper such as cloth or metal Envelopes Books Document Feeder Insert originals face up with page one on top The confirmation indicator illuminates when you load the originals correctly Adjust the paper guides ...

Page 126: ... feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the originals Only Insert paper in the duplex automatic document feeder when ink on the paper is dry Do not load originals above the MAX fill line ...

Page 127: ...erox CentreWare Internet Services Scanning to the Public Folder The printer provides a public folder to store scanned images You do not need a password to scan images to the public folder or to retrieve them All users can view scanned documents in the public folder You can also create a password protected private folder For details see Creating a Private Folder To scan an image to the public folde...

Page 128: ...istrator can create a private folder at any time For details see the System Administrator Guide for your printer model To create a private folder with a password 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 27 2 Click ...

Page 129: ...ction select Mailboxes 4 In the Scan to Mailbox section click the folder containing the scan Your scan file appears in the Folder Contents window Notes For a password protected private folder click the Folder Password field type the password then click OK If your image file does not appear click Update View 5 Under Action select an option then click Go Download saves a copy of the file to your com...

Page 130: ...r own scan destinations to templates Scanning to a Predefined Network File Repository To scan an image and send it to a predefined network file repository 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch Change 4 From the Pick a Workflow screen select the template that the system administrator created The temp...

Page 131: ...ick the Friendly Name field then create a name for the template 7 Under Protocol select an option 8 Configure the destination IP Address Port number or Host Name Port number 9 Enter the name of the destination folder as needed In SMB the destination folder is the shared folder 10 In Document Path enter the name of the sub folder within the destination folder then select a Filing Policy 11 Enter a ...

Page 132: ...ing In To scan an image to your home directory 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch Change 4 From the Pick a Workflow screen select the template that the system administrator created 5 To change any of the scan settings on the Workflow Scanning screen select options 6 For more options touch the Adv...

Page 133: ... option 1 Sided This option scans only one side of the original image and produces 1 sided output files 2 Sided This option scans both sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 3 Touch OK 4 To specify the orientation of the original image a Touch Original Orientation b On the Original Orientation screen select an o...

Page 134: ...ced settings allow you to control image options image enhancements and scan resolution To select advanced settings 1 Press the Services Home button then touch Workflow Scanning 2 Touch the Advanced Settings tab 3 To specify the output color a Touch Output Color then select an option Black White This option scans in black and white only Grayscale Detects and scans various shades of gray Color Scans...

Page 135: ...slider up or down The middle position on the slider does not change the contrast c Touch OK 7 To adjust brightness and sharpness a Touch Image Options b On the Image Options screen adjust the sliders as needed Lighten Darken Lightens or darkens the image Sharpness Sharpens or softens the image c Touch OK 8 To adjust saturation a Touch Saturation b On the Saturation screen adjust the sliders to mak...

Page 136: ...ent amounts to erase from the edges To specify the amount to erase from each edge use the arrows c Touch OK 4 To scan the correct area of the original image a Touch Original Size b On the Original Size screen select an option Auto Detect This option allows the printer to determine the size of the original Preset Scan Area This option specifies the area to scan when it matches a standard paper size...

Page 137: ...fter scanning to network file repositories or scanning to home are set up For details see the System Administrator Guide at www xerox com office WC3655docs 7 To select the action to take if a file already exists a Touch If File Already Exists Select an option Append a Number to Name This option adds a sequential number to the end of the file name Append Date Time to Name This option adds the curre...

Page 138: ... the first segment a Load the originals for the first segment b Press the green Start button on the control panel Note If a password is required contact the system administrator 5 Program and scan additional segments a Load the originals for the next segment b When the Build Job screen appears touch Program Next Segment c Press the green Start button to scan the originals for that segment 6 Repeat...

Page 139: ...canning 3 Touch Change 4 From the Pick a Workflow window select USB 5 Insert your USB Flash drive in the USB port on the printer control panel Note If the USB Flash drive is already in the USB memory port press Services Home then touch Workflow Scanning The USB workflow is selected automatically 6 To change any of the scan settings on the Workflow Scanning screen select options 7 Press the green S...

Page 140: ...feeder 2 Press the Services Home button then touch Email 3 To enter an email address touch Enter Recipient 4 Use the touch screen keyboard to type an email address a Touch Add b To add additional recipients touch Add Recipient then Enter Recipient Type the details then touch Add c To organize the recipients touch one of the recipients on the list then from the menu select To Cc or Bcc 5 To enter a...

Page 141: ...t Note To modify the default subject highlight the text in the text field then touch X to delete it or type over the existing text b Touch OK 11 To change any of the scan to Email settings configure options on the Email Advanced Settings Layout Adjustment and Job Assembly tabs 12 Press the green Start button Setting Email Options You can use the Email Options tab to configure the email settings To...

Page 142: ...ch OK 7 For Searchable for PDF PDF Archival or XPS select an option No This option creates an unsearchable image of the scanned document Yes This option creates a searchable document of the scanned pages If you select Yes select the language for the search from the menu 8 Touch OK 9 Touch OK Changing the From Address To change the From address 1 Touch the Email Options tab 2 Touch From 3 To change...

Page 143: ... Touch Device Address Book b Select the required contacts list from the menu c Touch Search then use the touch screen keyboard to type part of the name d Touch Search e Select the desired name from the list then touch Add 6 Touch OK Changing the Message To change the message 1 Touch the Email Options tab 2 Touch Message 3 Type the message to include with the images using the touch screen keyboard ...

Page 144: ...ages cannot be read by anyone other than the intended recipient Note The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC3655docs To set encryption 1 Touch the Email Options tab 2 Touch Encryption 3 For Encryption touch On or Off 4 Touch OK ...

Page 145: ...ned Image to a Destination 147 Use Scan to Destination to send scanned images to a remote destination such as an FTP server or a personal computer Sharing a Folder on a Windows Computer 1 Open Windows Explorer 2 Right click the folder you want to share then select Properties 3 Click the Sharing tab then click Advanced Sharing 4 Select Share this folder 5 Click Permissions 6 Select the Everyone gro...

Page 146: ... Services 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 27 2 Click Address Book 3 Click Add 4 For Scan To Destination click Add Destination 5 For Nickname type a name This field is required 6 From the Protocol menu sele...

Page 147: ...he device address book a From the menu select Scan Contacts b On the Device Address Book screen select the required contacts list from the menu c Touch Search then use the touch screen keyboard to type part of the name d Touch Search e Select the desired contact from the list then touch Add to Recipients f Touch OK 5 To change any of the scan settings configure options on the Scan To screen For de...

Page 148: ...irectly into an application Scanning an Image into an Application Note Some Windows applications including Office 2007 do not support this feature 1 Open the file to insert the image 2 In the file select the insertion point for the image 3 From the Windows toolbar click Image Picture From Scanner or Camera 4 From the Insert Image from Camera or Scanner window select your device 5 Click Custom Inse...

Page 149: ...name for this group of pictures 12 Select a file format 13 Type a path name or browse to a location for the scanned images 14 To save your image to the folder in the Other Options window select Nothing 15 Click Next 16 To view the scanned image click the folder link in the window 17 Click Finish The image is stored in the folder and ready for use in your applications Scanning an Image Using Window...

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Page 151: ...sic Faxing 153 Sending an Embedded Fax 155 Sending a Server Fax 168 Sending an Internet Fax 174 Building a Fax Job 182 Sending a LAN Fax 183 Using the Address Book 185 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC3655docs 8 Faxing ...

Page 152: ...mpatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing Note Not all options listed are supported on all printers Some options apply only to a specific printer model configuration operating system or driver type For details see the System Administrator Guide at www xerox com office WC3655docs ...

Page 153: ... sends the current print job as a fax For details see Sending a LAN Fax on page 183 Document Glass Lift the document feeder cover and place the first page face down in the upper left corner of the document glass Align the originals to the matching paper size printed on the edge of the glass The document glass accommodates original sizes up to 216 x 356 mm 8 5 x 14 in Document Glass Guidelines The ...

Page 154: ...139 7 x 139 7 mm 5 5 x 5 5 in through 215 9 x 355 6 mm 8 5 x 14 in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines When loading originals into the duplex automatic document feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the dupl...

Page 155: ... required between the access number for an outside line and the fax number When inserted the dial pauses appear as commas in the fax number Touch Device Address Book Touch the down arrow then from the menu select Fax Contacts Fax Groups Fax Favorites or All Contacts Touch the desired contact then select Add to Recipients To remove a contact from the list touch the contact then touch Remove Add add...

Page 156: ...uch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch 2 Sided Scanning 4 Touch an option 1 Sided This option scans only one side of the original image and produces 1 sided output files 2 Sided This option scans both sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Original Ty...

Page 157: ...ecify the original size 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Original Size 4 On the Original Size screen select an option Auto Detect This option allows the printer to determine the size of the original Preset Scan Areas This option specifies the area to scan when it matches a standard paper size In the scrolling list to...

Page 158: ... and adjust the sharpness To adjust the image 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Image Quality tab then touch Image Options 4 On the Image Options screen adjust the sliders as needed Lighten Darken Lightens or darkens the image Sharpness Sharpens or softens the image 5 Touch OK Selecting Reducing or Splitting You c...

Page 159: ...button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Layout Adjustment tab then touch Book Faxing 4 Touch an option Off This is the default setting Both Pages Scans both pages of the book Left Page Only Scans the left page of the book Right Page Only Scans the right page of the book 5 To set the amount to erase touch the Binding Edge Erase arrows as needed 6...

Page 160: ...165 Printing Faxes Stored for Polling 166 Deleting Faxes Stored for Polling 167 Building a Fax Job 167 Printing a Confirmation Report You can print a report that confirms when your faxes are sent or received The report contains information on timeouts busy signals and retry failures To set up a confirmation report printing 1 Press the Services Home button then touch Fax 2 To enter recipient detail...

Page 161: ...g of your fax You can add a short comment to the cover sheet as well as To and From details To include a cover sheet 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Cover Sheet On 4 Touch the To field use the touch screen keyboard to type the name of the recipient then touch OK 5 Touch the From field ...

Page 162: ...Delayed Fax You can set a time in the future for the printer to send your fax job The delay can range from 15 minutes through 24 hours Note Before you use this this feature set the printer to the current time To specify the time to send your fax 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Delay Se...

Page 163: ...ield then touch Remove or Edit 9 Select additional options as needed 10 Touch Start The originals are scanned and stored in the mailbox Storing a Fax in a Remote Mailbox To store a fax in a remote mailbox 1 Press the Services Home button then touch Fax 2 Touch Mailboxes Note If the Fax tab is selected touch Add Recipients then touch Mailboxes 3 Touch Store To Mailbox 4 Touch Remote Mailbox 5 Touch...

Page 164: ...int The documents in the mailbox print 8 To delete the contents of the mailbox after the device finishes printing touch Empty Mailbox To confirm touch Empty Mailbox 9 Touch Close Printing Remote Mailbox Documents To print remote mailbox documents 1 Press the Services Home button then touch Fax 2 Touch Mailboxes Note If the Fax tab is selected touch Add Recipients then touch Mailboxes 3 Touch Print...

Page 165: ...er fax machines To use this feature both the polling printer and the remote printer must have the Fax Polling feature You can store faxes for polling as Non Secure or Secure When you select Secure Storage you create a list of remote device fax numbers that are allowed to access secure faxes To store a fax 1 Touch Polling Note If the Fax tab is selected touch Add Recipients then touch Polling 2 Tou...

Page 166: ... Device 4 To print faxes that are stored for polling on the local device a Touch Local Fax Polling b Touch Print c To delete stored faxes after they print touch Empty Fax Polling To confirm touch Empty Fax Mailbox The local faxes that are stored for polling print 5 To print faxes that are stored for polling on a remote device a Touch Remote Fax Polling b Touch Enter Fax Number then to enter the fa...

Page 167: ... for polling 1 Press the Services Home button then touch Fax 2 Touch Polling Note If the Fax tab is selected touch Add Recipients then touch Polling 3 Touch Store Polling Files 4 Touch an option 5 Touch Empty Fax Polling To confirm touch Empty Fax Polling again 6 Touch OK Building a Fax Job For details see Building a Fax Job on page 182 ...

Page 168: ...ion during number entry touch the desired character Touch Add To add additional recipients touch Add Recipient then Enter Recipient To enter the number use the alphanumeric keypad then touch Add Note One or more dialing pauses can be required between the access number for an outside line and the fax number When inserted the dial pauses appear as commas in the fax number Touch Fax Directory Touch t...

Page 169: ... sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use the Original Orientation option to specify the layout of the originals that you scan The printer uses the information to determine if images require rotation to produce the desired output To specify orientat...

Page 170: ...aller text and hand written text 5 Touch OK Specifying the Size of the Original To ensure that you are scanning the correct area of the documents specify the original size To specify the original size 1 Press the Services Home button then touch Server Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Original Size 4 On the Original Size screen select an option Auto Detect This...

Page 171: ...ption or touch Skip 3 Touch the Image Quality tab then touch Lighten Darken 4 Adjust the Lighten Darken slider as needed 5 Touch OK Automatically Suppressing Background Variation When scanning originals printed on thin paper text or images printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light ...

Page 172: ...ncement screen select an option Manual Contrast This option allows you to adjust the contrast manually Auto Contrast This option enables the printer to set the contrast automatically 5 Touch OK Specifying the Original Type The printer optimizes the image quality of the output based on the type of images in the original document To specify the original type 1 Press the Services Home button then tou...

Page 173: ...d your fax 1 Press the Services Home button then touch Server Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Delay Send 4 Touch Delay Send Touch the Hour field then touch the arrows to set a number Touch the Minute field then touch the arrows to set a number If your printer is set to display the 12 hour clock touch AM or PM 5 Touch OK The fax ...

Page 174: ...ipient To enter an email address use the touchscreen keyboard then touch Add To organize recipients touch one of the recipients in the list then from the menu select To or Cc Touch Device Address Book Touch Search then to type part of the name use the touchscreen keyboard Touch Search Touch the desired contact then from menu select To or Cc Touch OK 4 Touch 2 Sided Scanning select an option then t...

Page 175: ...original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use the Original Orientation option to specify the layout of the originals that you scan The printer uses the information to determine if images require rotation to produce the desired output To specify orientation 1 Press th...

Page 176: ...y the attachment format 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Attachment 4 On the Attachment screen touch the desired attachment format PDF This option produces a Portable Document Format pdf PDF Archival This option produces a Portable Document Format pdf with embedded fonts TIFF This option produces a Tagged Im...

Page 177: ...ing a Message 180 Specifying a Reply To Address 180 Printing an Acknowledgment Report 181 Building a Fax Job 181 Specifying the Original Type You can use the Original Type option to specify the type of images to scan The device uses this information to optimize the image quality settings and produce the best quality output To specify the original type 1 Press the Services Home button then touch In...

Page 178: ... light and dark areas in an image To adjust the contrast 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Advanced Settings tab then touch Image Enhancement 4 On the Image Enhancement screen select an option Manual Contrast This option allows you to adjust the contrast manually Auto Contrast This option enables the prin...

Page 179: ...te file size 200 dpi This option produces good image quality and moderate file size This setting is the default 300 dpi This option produces high image quality and large file size 400 dpi This option produces higher image quality and larger file size 600 dpi This option the highest image quality and the largest file size 5 Touch OK Note Check with the system administrator to determine the largest ...

Page 180: ...u want to send To add a message 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Internet Fax Options tab then touch Message 4 Type a message using the touch screen keyboard 5 Touch OK Specifying a Reply To Address You can use the Reply To option to include an email address that you want the recipient to reply to This o...

Page 181: ...ch recipient then prints the report Note The report could be delayed depending on the response time of the recipients To print an acknowledgment report 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Internet Fax Options tab then touch Acknowledgment Report 4 Touch Print Report 5 Touch OK Building a Fax Job For details...

Page 182: ...o your recipients list 3 Touch the Job Assembly tab then touch Build Job On 4 Touch Options a Select or clear the Display Summary window between segments check box b Select or clear the Turn Build Job Off after Job is Submitted check box c Touch OK 5 Program and scan the first segment a Load the originals for the first segment b Select the required settings such as layout adjustments image quality...

Page 183: ...e then click the search icon To add a name to the Fax Recipients list select the name then click the down arrow to move it to the bottom list When you are finished click OK To add additional names repeat this procedure Click the Add Recipient button type the recipient name and fax number add other information then click OK Add new recipients as needed 5 To include a cover sheet click Cover Sheet t...

Page 184: ...upport high speed fax data transmission select a lower transmission rate A lower transmission rate reduces the chance of transmission errors Fax Resolution Fax Resolution affects the amount of detail that is reproduced during the fax transmission Higher resolution fax transmissions consume more memory and take longer to send Select an option Standard Used for machine generated text Fine Used for l...

Page 185: ...ch OK 5 To add name and company information for the new entry to the right of the contact field touch the i button a Enter a name into the First Name Last Name or Company field then touch OK Note The first entry into one of the fields becomes the display name for the contact information b Enter names into the remaining fields then touch OK after each entry c At the Additional Contact Information p...

Page 186: ...ss the Services Home button then touch Email Fax or Internet Fax 2 Touch Device Address Book 3 Touch the desired entry using the scroll arrows as needed 4 Touch Details 5 To mark any entered contact information as a favorite touch the star icon 6 To delete a favorite to the right of the appropriate field touch the star icon 7 Touch OK ...

Page 187: ...Xerox WorkCentre 3655 3655i Multifunction Printer 187 User Guide This chapter includes Cleaning the Printer 188 Ordering Supplies 192 Managing the Printer 196 9 Maintenance ...

Page 188: ...losive mixtures and are not suitable for use in electrical applications Use of pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with y...

Page 189: ...Do not spray detergent directly on the printer Liquid detergent could enter the printer through a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Scanner Clean the scanner about once a month when anything is spilled on it or when debris or dust collect on any of the surfaces Keep the feed rollers clean to ensure the best possible copies and scans Cl...

Page 190: ...Wipe the surfaces of the document glass and CVT glass until they are clean and dry Note For best results to remove marks and streaks use a standard glass cleaner 5 Wipe the white underside of the document cover until it is clean and dry 6 Close the duplex automatic document feeder ...

Page 191: ... To prevent stains inside the printer that can deteriorate print quality clean the interior of the printer regularly Clean the printer interior whenever you replace the drum cartridge After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors Remove any remaining pieces of paper or debris For details see Clearing Paper Jam...

Page 192: ...y the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items Routine maintenance items are printer parts that have a l...

Page 193: ... non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Viewing Printer Supply Status You can check the status and percentage of life remaining for your printer supplies at any time using Xerox CentreWare ...

Page 194: ...e volume of toner contact your local Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is no...

Page 195: ...es in your printer If a used toner cartridge is installed then the toner remaining amount displayed could be inaccurate Note Each toner cartridge includes installation instructions Printer Status Message Cause and Solution Toner Low The toner cartridge is low Order a new toner cartridge Toner Empty Open the Front Cover Then replace the Toner Cartridge The toner cartridge is empty Open the front do...

Page 196: ...led If the altitude setting is incorrect it can cause print quality problems To adjust the altitude 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Device Settings 3 Touch General 4 If needed log in as administrator For details see the System Administrator Guide at www xerox com office WC3655docs 5 Touch Altitude Adjustment 6 To select the measuremen...

Page 197: ...to the ground and cause injury Follow these instructions when moving the printer 1 Turn off the printer and disconnect the power cord and other cables from the back of the printer For details see Turning the Printer On and Off on page 37 WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling th...

Page 198: ...ial and boxes or a Xerox Repackaging Kit For a repacking kit and instructions go to www xerox com office WC3655support CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by...

Page 199: ...re 3655 3655i Multifunction Printer 199 User Guide This chapter includes General Troubleshooting 200 Jams 205 Copy and Scan Problems 219 Print Quality Problems 220 Fax Problems 226 Getting Help 230 10 Troubleshooting ...

Page 200: ... Includes Power Switch and Power Button This printer has both a power switch and a power button The power switch on the side of the printer controls the main power to the printer The control panel power button controls power to the printer electronic components For details see Turning the Printer On and Off on page 37 Restarting the Printer To restart the printer 1 On the control panel press Power...

Page 201: ... power cord is not plugged into the outlet correctly Turn off the printer confirm that the power cord is plugged in correctly to the printer and the outlet then turn on the printer A system error occurred Turn off the printer then turn it on again Print the Error History from the Information Pages of the Printer Setting Utility If the error persists contact your Xerox representative The printer is...

Page 202: ...rinting Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes more time to print on certain types of special paper Ensure that the paper type is set properly in the driver and at the printer control panel For details see Print Speed on page 243 The printer is in Power Saver mode It takes tim...

Page 203: ...e The printer is busy A previous print job could be the problem On your computer you can use the printer properties to delete all print jobs in the print queue Load the paper in the tray At the control panel touch Job Status If the print job does not appear check the Ethernet connection between the printer and the computer At the control panel touch Job Status If the print job does not appear chec...

Page 204: ...printer to operate for several hours at room temperature The relative humidity of the room is too high Reduce the humidity in the room Move the printer to a location where the temperature and relative humidity are within the operating specifications Date and Time Are Incorrect Probable Causes Solutions The Date and Time Setup is set to Manual NTP Disabled To change the Date and Time to Automatic e...

Page 205: ...of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or instruments This can permanently damage the printer The following illustrat...

Page 206: ...om the Tray 2 4 Area 211 Clearing Paper Jams from the Fuser Area 213 Clearing Paper Jams from the Duplex Automatic Document Feeder 1 Remove the remaining paper from the duplex automatic document feeder 2 Open the duplex automatic document feeder top cover 3 If the paper is jammed in the exit of the duplex automatic document feeder pull it out as illustrated 4 Close the document cover 5 Reload the ...

Page 207: ...ring Paper Jams from the Bypass Tray To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray 2 Grasp both sides of the bypass tray then pull it straight out of the printer 3 Pull out the tray until it stops ...

Page 208: ...the front of it slightly then pull it out of the printer 5 Remove the jammed paper Check for and remove torn pieces of paper in the paper path 6 Insert tray 1 into the printer then push it in all the way Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer ...

Page 209: ... type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch Color then select the paper color 9 Touch Confirm Clearing Paper Jams from the Tray 1 Area To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray 2 Grasp both sides of the bypass tray then pu...

Page 210: ...ve the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper Check for and remove torn pieces of paper in the paper path 6 Insert tray 1 into the printer then push it in all the way Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer ...

Page 211: ...andard paper size touch an option b Touch Type then for the paper type touch an option c Touch Color then select the paper color 9 Touch Confirm Clearing Paper Jams from the Tray 2 4 Area To resolve the error displayed on the control panel you must clear all paper from the paper path Note The procedure for clearing jams is identical for trays 2 4 1 Pull out tray 2 until it stops 2 To remove the tr...

Page 212: ... the printer 5 Insert tray 2 into the printer then push it all the way in Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 6 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch Color then select t...

Page 213: ... around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or instruments This can permanently damage the printer 1 To open the rear door pull the release a...

Page 214: ...hooting 214 Xerox WorkCentre 3655 3655i Multifunction Printer User Guide 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the fuser 6 Lower the levers to their original position ...

Page 215: ...d to function with minimal paper jams using Xerox supported paper Other paper types can cause jams If supported paper is jamming frequently in one area clean that area of the paper path The following can cause paper jams Selecting the incorrect paper type in the print driver Using damaged paper Using unsupported paper Loading paper incorrectly Overfilling the tray Adjusting the paper guides improp...

Page 216: ...se poor print quality misfeeds skewed prints and printer damage After loading the trays select the correct paper type and size on the control panel When printing select the correct type and size in the print driver Store paper in a dry location Do not open sealed packages of paper until you are ready to load them into the printer Leave stored paper in the original packaging The paper wrapper prote...

Page 217: ...y Xerox approved paper For details see Supported Paper on page 50 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some of th...

Page 218: ... Guidelines for Printing Envelopes on page 64 Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and ensure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer and close any door that is open The rear door interlock switch is not reset To reset the interlock switch and clear ...

Page 219: ...all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original is showing on the copy or scan Turn on Background Suppression Image is too light or too dark Copy To lighten darken or adjust contra...

Page 220: ... in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Note To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Controlling Print Quality Various factors can affect the quality of the output of your printer For consiste...

Page 221: ...ed in your print driver matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 51 Solving Print Quality Problems When the print quality is poor select the closest sympt...

Page 222: ... printer is located in a high altitude environment adjust the altitude setting of the printer For details see Adjusting the Altitude Toner smears or print comes off The output has stains on the back side Change the Paper Type settings in the print driver For example change Plain to Lightweight Cardstock In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type s...

Page 223: ...has a mottled appearance Verify that the paper is the correct size type and weight If not change the paper settings Ensure that the humidity in the room is within specifications For details see Relative Humidity Ghosting appears in the printed output Verify that the paper is the correct size type and weight If not change the paper settings Change the Paper Type settings in the print driver In the ...

Page 224: ...e printer and that it is loaded properly If not change the paper Try a new ream of paper Change the Paper Type settings in the print driver In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting Envelopes are wrinkled or creased when printed Check if the crease is within 30 mm 1 2 in of the four edges of the envelope If yes it is printing as expected ...

Page 225: ...paper is loaded properly Ensure that the margins are set correctly in the application you are using The printed surface of the paper is bumpy 1 Print a solid image over the entire surface of one sheet of paper 2 Load the printed sheet into the tray with the printed side face down 3 Print five blank pages to remove debris from the fuser rollers ...

Page 226: ...ending Faxes 227 Problems Receiving Faxes 228 Printing Fax Reports 229 Note If you cannot send and receive faxes make sure that you are connected to an approved analog telephone line The fax cannot send or receive when connected to a digital phone line If you cannot send or receive faxes correctly refer to the following tables ...

Page 227: ... the telephone line is working then send the fax again There is a problem with the fax machine of the caller Make a copy to verify that your printer is operating correctly If the copy was printed correctly have the recipient verify the condition of their fax machine The fax received by the recipient is blank The document was loaded incorrectly Document feeder Place the original document face up Do...

Page 228: ...creases available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based on the available paper supply in the printer Faxes cannot be received automatically The printer is set to receive faxes manually Set the printer to automatic reception The memory is full Load pape...

Page 229: ...ok Report Options Report Pending Jobs Report To print a fax report 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Service Settings Fax Service 3 Touch Print Fax Reports 4 Touch the desired report then touch Print 5 Touch Close Note If this feature does not appear log in as a system administrator For details see Logging In as the System Administrator...

Page 230: ... a paper jam a message appears on the screen A graphical illustration appears to indicate the location of the fault with a brief explanation of the action to take to clear the fault The illustration changes to indicate multiple locations and actions to take Viewing Warning Messages on the Control Panel When a warning condition occurs a message appears on the control panel to inform you of the prob...

Page 231: ...rints information on the most recent printer errors Printing Information Pages 1 At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages can also be printed from Xerox CentreWare Internet Services Setting Rights to Access the Configuration Report and Informatio...

Page 232: ...e Information 1 At the printer control panel press the Machine Status button 2 To view basic impression counts touch the Billing Information tab Black Impressions Total number of pages that printed with no color specified Total Impressions Total number of all impressions Note A page is one side of a sheet of paper If a job prints as 2 sided each side counts as an impression 3 To view detailed usag...

Page 233: ... printer problems You can find solutions for print quality problems paper jams software installation issues and more To access the Online Support Assistant go to www xerox com office WC3655support Remote Services The Remote Services troubleshooting feature sends diagnostic information from your printer to Xerox and provides you with solutions to resolve detected issues You can access interactive t...

Page 234: ...chine Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC3655supplies www xerox com office WC3655i_supplies A resource for tools and information including interactive tutorials printing te...

Page 235: ...ifunction Printer 235 User Guide This appendix includes Printer Configurations and Options 236 Physical Specifications 238 Environmental Specifications 241 Electrical Specifications 242 Performance Specifications 243 A Specifications ...

Page 236: ... all options listed are supported on all printers Some options apply only to specific printer models or configurations Standard memory 2 GB RAM Internal 250 GB or greater hard drive Print resolution Standard print quality mode 600 x 600 dpi High Resolution print quality mode 1200 x 1200 dpi 2 Sided Printing Up to 163 g m from any tray Maxiumum print size Legal 216 x 356 mm 8 5 x 14 in Paper capaci...

Page 237: ... WSD Scan File formats JPEG TIFF PDF Control panel 7 0 inch LCD touch screen and keypad navigation Support for external USB Keyboard Connectivity Universal Serial Bus USB 2 0 USB Flash Drive Ethernet 10 100 1000Base T IEEE802 11 Compliant Wireless Network Adapter optional Support for external USB Card Reader Support for AirPrint Wi Fi Direct Remote access Xerox CentreWare Internet Services Options...

Page 238: ...figuration Base Configuration with Optional 550 Sheet Feeder Width 56 0 cm 22 0 in 56 0 cm 22 0 in Depth 54 1 cm 21 3 in 54 1 cm 21 3 in Height 57 5 cm 22 7 in 66 0 cm 26 0 in Weight S configuration 25 4 kg 56 0 lb 31 2 kg 68 8 lb Weight X configuration 26 3 kg 58 0 lb 32 1 kg 70 8 lb Physical Specifications for Standard Configuration ...

Page 239: ...fications Xerox WorkCentre 3655 3655i Multifunction Printer 239 User Guide Physical Specifications for Standard Configuration with Optional 550 Sheet Feeder Clearance Requirements for Standard Configuration ...

Page 240: ...Specifications 240 Xerox WorkCentre 3655 3655i Multifunction Printer User Guide Clearance Requirements with Optional 550 Sheet Feeder ...

Page 241: ...ature 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 242: ...TAR Qualified Product This product is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printer...

Page 243: ... ppm for Letter 8 5 x 11 and 45 ppm for A4 210 x 297 mm The slowest print speed is 7 ppm for enhanced 2 sided printing Several factors affect print speed 2 sided printing The maximum print speeds for 2 sided continuous printing are 29 ppm for Letter 8 5 x 11 in and 28 ppm for A4 210 x 297 mm Print mode Standard is the fastest print mode Enhanced is half speed or slower Paper size Letter 8 5 x 11 i...

Page 244: ......

Page 245: ...ox WorkCentre 3655 3655i Multifunction Printer 245 User Guide This appendix includes Basic Regulations 246 Copy Regulations 251 Fax Regulations 254 Material Safety Data Sheets 258 B Regulatory Information ...

Page 246: ...uipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measur...

Page 247: ...assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome f...

Page 248: ...e encourage you to check if this is suitable for your printing needs ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energystar gov index cfm fuseaction find_a_product ...

Page 249: ...ification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards Germany Germany Blue Angel RAL the German Institute for Quality Assurance and Labeling has awarded this device the Blue Angel Environmental Label This label distinguishes it as a device tha...

Page 250: ... LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or mod...

Page 251: ...to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money...

Page 252: ...ity is assumed for its completeness or accuracy In case of doubt consult your attorney For more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty...

Page 253: ...ark owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and ...

Page 254: ...mber must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for de...

Page 255: ...something that affects the operation of the equipment they should notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty information Contact information is contained in the Machine Status menu on the printer and in the back of the Troublesh...

Page 256: ...se see the label on the equipment European Union Radio Equipment and Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not g...

Page 257: ... 5 Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF tones dialing is the preferred method because it is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchang...

Page 258: ...er User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 259: ...Xerox WorkCentre 3655 3655i Multifunction Printer 259 User Guide This appendix includes All Countries 260 North America 261 European Union 262 Other Countries 264 C Recycling and Disposal ...

Page 260: ...sal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may appl...

Page 261: ... an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 262: ... used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on your...

Page 263: ...e handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electroni...

Page 264: ...Recycling and Disposal 264 Xerox WorkCentre 3655 3655i Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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