Xerox VersaLink C7000DN User Manual Download

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General Troubleshooting

This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.

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Onn

Probable Causes

Solutions

The power switch is not switched on.

Open the front door, then and check that the power
switch is in the On position.

At the printer control panel, press the

Power/Wake

button. For details, refer to

Power Options

The power cord is not plugged into the outlet
correctly.

Power off the printer, then plug the power cord into
the outlet securely. Use the bracket provided with the
printer to secure the power cord in place.

The power cord is not secured in place correctly.

Use the bracket provided with the printer to secure
the power cord in place.

Something is wrong with the outlet connected to the
printer.

Plug another electrical appliance into the outlet and
check if it operates properly.

Try a different outlet.

The printer is connected to an outlet with a voltage
or frequency that does not match the printer
specifications.

Use a power source with the specifications listed in
the

Electrical Specifications

Caution:

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

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Probable Causes

Solutions

The power cord is not plugged into the outlet
correctly.

Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet,
then power on the printer.

A system error occurred.

Power off the printer, then power on again. For more
information, refer to

Printing the Error History Report

If the error persists, contact your Xerox
representative.

The printer is connected to an uninterruptible power
supply.

Power off the printer, then connect the power cord to
a suitable outlet.

146

Xerox

VersaLink

C7000 Color Printer

User Guide

Troubleshooting

Summary of Contents for VersaLink C7000DN

Page 1: ...Version 1 4 October 2019 702P05613 Xerox VersaLink C7000 Color Printer User Guide...

Page 2: ...M and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered t...

Page 3: ...0 Front View 20 Internal Parts 21 Rear View 22 Configurations 23 Control Panel 24 Power Options 26 Powering On the Printer 26 Powering Off the Printer 27 Entering and Exiting Sleep Mode and Low Power...

Page 4: ...ing Drivers and Utilities for UNIX and Linux 48 Installing the Printer as a Web Service on Devices 49 More Information 50 3 Customize and Personalize 51 Customize and Personalize Overview 52 Customizi...

Page 5: ...x Printing 81 Mobile Printing Options 83 Print Jobs 85 Managing Jobs 85 Printing Special Job Types 86 Printing Features 90 Selecting Paper Options for Printing 90 Printing on Both Sides of the Paper 9...

Page 6: ...es 134 Consumables 134 Routine Maintenance Items 134 Ordering Supplies 137 Toner Cartridges 137 Recycling Supplies 138 Adjustments and Maintenance Procedures 139 Color Registration 139 Color Calibrati...

Page 7: ...and Options 174 Available Configurations 174 Configurations 174 Features 175 Options and Upgrades 176 Physical Specifications 177 Weights and Dimensions 177 Total Space Requirements 179 Environmental...

Page 8: ...ication 189 Germany 190 Turkey RoHS Regulation 190 Safety Certification 191 Material Safety Data Sheets 192 C Recycling and Disposal 193 All Countries 194 North America 195 European Union 196 Domestic...

Page 9: ...Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet st...

Page 10: ...evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verif...

Page 11: ...wer cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly...

Page 12: ...ect the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power...

Page 13: ...d do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced is dependent on...

Page 14: ...m the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye cont...

Page 15: ...on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When installing...

Page 16: ...use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartrid...

Page 17: ...per Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbol...

Page 18: ...t and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environmen...

Page 19: ...rted This chapter contains Parts of the Printer 20 Power Options 26 Accessing the Printer 29 Introduction to Apps 30 Information Pages 31 The Embedded Web Server 33 Installation and Setup 36 Connectin...

Page 20: ...e Printer F Fr ro on nt t V Viie ew w 1 Paper Trays Configurations vary from 1 to 4 trays 2 USB Port 3 Control Panel 4 Paper Output 5 Front Door 20 Xerox VersaLink C7000 Color Printer User Guide Getti...

Page 21: ...e er rn na all P Pa ar rt ts s 1 Transfer Roll 2 Fuser 3 IBT Belt Release 4 Toner Cartridges 5 Power Switch 6 Waste Cartridge 7 Drum Cartridges Xerox VersaLink C7000 Color Printer User Guide 21 Gettin...

Page 22: ...a ar r V Viie ew w 1 Power Connection 2 USB Host Port 3 USB Device Port 4 Wi Fi Connectivity Port 5 Ethernet Port 6 Foreign Device Interface 22 Xerox VersaLink C7000 Color Printer User Guide Getting S...

Page 23: ...tray without stand optionally available 2 Base Model with Optional Single Tray Module 3 Base Model Optional Single Tray Module with Stand 4 Base Model 3 Tray Module and Integrated Office Finisher Xero...

Page 24: ...cate the power status of the printer Item Name Description 1 NFC Area Optional Near Field Communication NFC is a technology that enables devices to communicate when they are within 10 cm 4 in of each...

Page 25: ...or a print job initiated at the control panel Blinks blue twice slowly for a print job received from the network Blinks blue rapidly while the printer is powering up or to signal detection of a Wi Fi...

Page 26: ...r exit sleep mode Enter or exit low power mode The Power Wake button also flashes when the printer is in low power mode P Po ow we er riin ng g O On n t th he e P Pr riin nt te er r To power on the pr...

Page 27: ...nd d L Lo ow w P Po ow we er r M Mo od de e After the printer is powered on but is in Sleep Mode or Low Power Mode The touch screen appears blank and unresponsive The printer exits Low Power mode or S...

Page 28: ...Ready mode to Low Power mode to reduce standby power consumption Sleep Timeout The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption 28 Xerox VersaLink C700...

Page 29: ...n n When Convenience Authorization is enabled users swipe a pre programmed identification card through a Proximity Card Reader at the control panel To use this method purchase and install a USB card r...

Page 30: ...screen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download more...

Page 31: ...ides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Dem...

Page 32: ...setup tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Info...

Page 33: ...ion Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network connectivity...

Page 34: ...ce VLC7000docs D Do ow wn nllo oa ad diin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t f fr ro om m t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r From the...

Page 35: ...l panel when you are connected remotely to the device click the Lock Device Control Panel option Note If a local user attempts to access the control panel while the device control panel is locked the...

Page 36: ...access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC7000docs S Se elle ec ct tiin ng g a a L Lo oc ca at tiio on n f fo or r t th...

Page 37: ...rough a router or network switch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typically faster...

Page 38: ...ured with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed C Co on nf fiig gu ur...

Page 39: ...tructions provided with the Wireless Network Adapter Caution Pulling on the adapter can cause damage Once the adapter is installed remove it only as needed and as directed in the Wireless Network Adap...

Page 40: ...ion Caution Do not unplug the power cord while the printer powers down 2 To release the Wireless Network Adapter from the connection panel on the side of the printer gently grasp the adapter and push...

Page 41: ...er Wake button Note If the printer was installed previously in a wireless network environment it could retain setup and configuration information from that environment To prevent the printer from atte...

Page 42: ...ork Note If the required Wi Fi network is not listed or if the required network uses WPS configure the connection manually For details refer to step 6 b If needed to log in to the network type the pas...

Page 43: ...ove the Wi Fi network connection module the primary network connection is set to Ethernet To configure the primary network at the control panel 1 At the printer control panel press the Home button 2 L...

Page 44: ...n ng g A Aiir rP Pr riin nt t AirPrint is a software feature that allows you to print from wired or wireless Apple iOS based mobile devices and Mac OS based devices without the need to install a print...

Page 45: ...ordinates in decimal form For example use coordinates such as 45 325026 122 766831 for a location 5 Click OK 6 To activate your changes at the prompt click Restart Now C Co on nf fiig gu ur riin ng g...

Page 46: ...bile phone to scan the barcode After the printer is registered a confirmation status window appears 11 To access the Google Cloud Print feature in your Google account click Manage Your Printer Note Th...

Page 47: ...nsert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file...

Page 48: ...run Xerox Print Drivers 3 xx x dmg pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation locati...

Page 49: ...he list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close I In ns st ta alllliin ng g a a W WS SD D p pr riin nt te er r u us siin ng g t th he e A Ad dd...

Page 50: ...r your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC7000support Information Pages Print from the control panel For details ref...

Page 51: ...nk C7000 Color Printer User Guide 51 3 Customize and Personalize This chapter contains Customize and Personalize Overview 52 Customizing or Personalizing the Home Screen 53 Customizing or Personalizin...

Page 52: ...repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can configu...

Page 53: ...panel c Touch Done 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t t...

Page 54: ...To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features int...

Page 55: ...nt to delete 6 At the prompt touch Delete 7 Touch Done R Re em mo ov viin ng g A Ap pp p C Cu us st to om miiz za at tiio on n u us siin ng g t th he e C Co on nt tr ro oll P Pa an ne ell To remove th...

Page 56: ...56 Xerox VersaLink C7000 Color Printer User Guide Customize and Personalize...

Page 57: ...splayed on the Homescreen There are also apps that are installed as standard but are hidden when your device is used for the first time For more information about customizing the Home screen and the a...

Page 58: ...the Xerox App Gallery from the control panel the Xerox App Gallery software updates If you already have a Xerox App Gallery Account to log in to the software and initiate the software update refer to...

Page 59: ...y software updates A Ac cc ce es ss siin ng g t th he e X Xe er ro ox x A Ap pp p G Ga alllle er ry y When you are logged in to the App Gallery you can browse available apps and install and update app...

Page 60: ...ssword Confirm Password First and Last Name Company Name Country 9 Click OK After the account is created a confirmation message appears 10 At the printer control panel log in to your App Gallery Accou...

Page 61: ...e an app from the Xerox App Gallery 1 At the printer control panel press the Home button 2 Touch Xerox App Gallery The App Gallery opens Note You can browse the App Gallery and view app descriptions w...

Page 62: ...ftware Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History...

Page 63: ...n the control panel You can customize the alerts that appear on the control panel and configure email alert notifications To check the supplies status and set up alerts using the Embedded Web Server r...

Page 64: ...ng Usage menu displays the total number of impressions that the printer generated or printed during its lifetime You cannot reset the counters A page is counted as one side of a sheet of paper For exa...

Page 65: ...the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete the pri...

Page 66: ...el For more information refer to Printing Special Job Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the pri...

Page 67: ...automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the Home screen press the Home button M Ma an na ag giin ng g S Sp pe ec ciia all J Jo ob b T...

Page 68: ...the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xerox Features 3 For Job...

Page 69: ...your printer then click Printer Properties Depending on your application the title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK...

Page 70: ...printer control panel press the Home button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the...

Page 71: ...g g U Us siin ng g t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Ret...

Page 72: ...are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the feat...

Page 73: ...inistrator Guide at www xerox com office VLC7000docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that you...

Page 74: ...XeroxAppGallery P Pr riin nt tiin ng g w wiit th h t th he e P Pr riin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox com...

Page 75: ...Xerox VersaLink C7000 Color Printer User Guide 75 5 Printing This chapter contains Printing Overview 76 Selecting Printing Options 77 Print Jobs 85 Printing Features 90 Using Custom Paper Sizes 98...

Page 76: ...rint driver provide the widest range of features To send a job to the printer 1 Select the appropriate paper 2 Load paper in the appropriate tray At the printer control panel specify the paper size co...

Page 77: ...the software application are temporary The application and the computer do not save the settings after the application is closed P Pr riin nt t D Dr riiv ve er r H He ellp p Xerox print driver softwa...

Page 78: ...navigation path to your list of printers 2 In the list of printers right click the icon for your printer then click Printing preferences 3 In the Printing Preferences window click a tab then select t...

Page 79: ...tray in the center of the printer Center Top Tray Use this option to select the upper output tray in the center of the printer Center Bottom Tray Use this option to select the lower output tray in the...

Page 80: ...elect your printer 3 In the Print Options menu select Xerox Features Note To see all printing options click Show Details 4 Select any other required printing options from the lists 5 To send the job t...

Page 81: ...inters connected in UNIX and Linux environments The Xerox print drivers provide a GUI based Graphical User Interface driver dialog for printer feature selections You can select print drivers based on...

Page 82: ...th the package For example man xeroxprtmgr Launching Xerox Printer Manager To launch Xerox Printer Manager do one of the following tasks For UNIX log in as root From a terminal window type xosdprtmgr...

Page 83: ...to a specific printer in Berkeley type lpr Pprinter filename then click Enter M Mo ob biille e P Pr riin nt tiin ng g O Op pt tiio on ns s This printer can print from iOS and Android mobile devices Fo...

Page 84: ...nabled printers Note MOPRIA and all of its required protocols are enabled by default Ensure that you have the latest version of the MOPRIA Print Service installed on your mobile device You can obtain...

Page 85: ...At the prompt touch Delete Note If you do not make a selection within 60 seconds the job resumes automatically 4 To return to the Home screen press the Home button V Viie ew wiin ng g P Pr riin nt tii...

Page 86: ...vary For Macintosh in the Print window click Print Options then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list then click OK 5 Select any other...

Page 87: ...bs in the folder touch Print All To delete a Secure Print job touch the Trash icon At the prompt touch Delete To delete all the jobs in the folder touch Delete All Note After a Secure Print job is pri...

Page 88: ...After reviewing the sample set you can either print the remaining copies or delete them at the printer control panel Sample Set is a type of saved job with these features A Sample Set job appears in a...

Page 89: ...w available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the job 4 Select an op...

Page 90: ...page image Manually Scale scales the document by the amount entered in the percentage box below the preview image P Pr riin nt tiin ng g o on n B Bo ot th h S Siid de es s o of f t th he e P Pa ap pe...

Page 91: ...te P Pr riin nt t Q Qu ua alliit ty y PostScript print quality modes Standard print quality mode 1200 x 2400 dpi Enhanced print quality mode 1200 x 2400 dpi Photo Mode 1200 x 2400 dpi PCL print qualit...

Page 92: ...You can use the Contrast feature to adjust the variation between light and dark areas of the print job Saturation Saturation allows you to adjust the color strength and the amount of gray in the color...

Page 93: ...n the Page Layout tab Page Layout is on the Document Options tab For Macintosh in the Print window in Xerox Features Booklet Layout is on the Paper Output list When you print booklets using the Window...

Page 94: ...ng g I In ns se er rt t P Pa ag ge es s You can add blank or pre printed insert pages before page one of each document or after designated pages within a document Adding an insert after designated pa...

Page 95: ...ote Some combinations of 2 sided printing with certain paper types and sizes can produce unexpected results P Pr riin nt tiin ng g W Wa at te er rm ma ar rk ks s f fo or r W Wiin nd do ow ws s A water...

Page 96: ...hics in the document 7 Click Pages then select the pages to print the watermark Print on All Pages This option prints the watermark on all pages of your document Print on Page 1 Only This option print...

Page 97: ...Only This option prints the job identification on the first page of the document in the top left margin Print ID in Margins All Pages This option prints the job identification in the top left margin...

Page 98: ...ng g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 Fr...

Page 99: ...the height and width of the new custom paper size 6 Click the arrow for the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and lef...

Page 100: ...100 Xerox VersaLink C7000 Color Printer User Guide Printing...

Page 101: ...saLink C7000 Color Printer User Guide 101 6 Paper and Media This chapter contains Paper and Media Overview 102 Supported Paper 103 Configuring Tray Settings 109 Loading Paper 110 Printing on Special P...

Page 102: ...y similar to Tray 1 For the 3 Tray configuration Trays 2 3 and 4 are adjustable trays similar to Tray 1 The Bypass Tray is designed for loading small amounts of special paper The optional Envelope Tra...

Page 103: ...sheet Use only paper envelopes Print envelopes 1 sided only P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo ou ur r P Pr riin nt te er r Some paper and other media types can cause poor...

Page 104: ...s stored or handled Do not open sealed packages of paper until you are ready to load the paper into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from m...

Page 105: ...Hole Punched Letterhead Plain Plain Reloaded Pre Printed Recycled Custom 60 105 g m Lightweight Cardstock Lightweight Cardstock Reloaded Lightweight Glossy Cardstock Lightweight Glossy Cardstock Reloa...

Page 106: ...x 11 in Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in A5 148 x 210 mm 5 8 x 8 3 in A4 210 x 297 mm 8 3 x 11 7 in A4 Oversized 223 x 297 mm 8 8 x 11 7 in 215 x 315 215 x 315 mm 8 5 x 12 4 in A3 297 x 420 m...

Page 107: ...te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g European Standard Sizes North American Standard Sizes A5...

Page 108: ...ycled Custom 60 105 g m Lightweight Cardstock 106 169 g m S Su up pp po or rt te ed d C Cu us st to om m P Pa ap pe er r S Siiz ze es s Tray Number Paper Sizes Trays 1 4 Minimum 139 7 x 182 mm 5 5 x 8...

Page 109: ...figure the tray settings 1 At the printer control panel touch Device 2 Touch Paper Trays then select the required tray To set the mode touch Tray Mode then select an option To specify the paper settin...

Page 110: ...tray A warning message appears on the control panel when the wrong media is loaded or when the tray guides are set incorrectly Note Only the system administrator can change the media settings for a D...

Page 111: ...n a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are r...

Page 112: ...punched paper with the holes to the left For short edge feed Insert letterhead and pre printed paper face up with the top edge to the left Load hole punched paper with the holes toward the front of th...

Page 113: ...the printer 8 To change the settings to match the paper loaded in the tray at the control panel select the correct options for paper size type and color 9 To confirm the settings touch OK Note To cha...

Page 114: ...ly for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or t...

Page 115: ...n a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are r...

Page 116: ...ight For 2 sided printing load letterhead or pre printed paper face up with the top edge toward the back Load hole punched paper with the holes to the left For short edge feed For 1 sided printing loa...

Page 117: ...maximum fill line on the width guides Overfilling the tray can cause the printer to jam 6 Adjust the width guides until they touch the edges of the paper 7 To change the settings to match the loaded...

Page 118: ...epends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in...

Page 119: ...1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge To avo...

Page 120: ...reen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select an...

Page 121: ...n with the flaps closed and flaps toward the left Adjust the paper guides so that they rest lightly against the edges of the envelopes Ensure that the maximum fill line is visible or that there are no...

Page 122: ...vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels fl...

Page 123: ...pulled away from the backing sheet It could damage the printer L Lo oa ad diin ng g L La ab be ells s iin n T Tr ra ay ys s 1 1 4 4 1 Pull out the tray until it stops 2 Ensure that the paper guides a...

Page 124: ...e back For short edge feed insert labels face up with the top edge to the left Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 6 Adjust the length and widt...

Page 125: ...ing Tray Settings 9 To confirm the settings touch OK 10 To return to the Home screen press the Home button L Lo oa ad diin ng g L La ab be ells s iin n t th he e B By yp pa as ss s T Tr ra ay y 1 Open...

Page 126: ...ause paper jams 4 Adjust the width guides until they touch the edges of the paper 5 At the control panel select the correct paper size type and color Ensure that the paper type is set to Labels Note T...

Page 127: ...0 Color Printer User Guide 127 7 Maintenance This chapter contains General Precautions 128 Cleaning the Printer 129 Supplies 134 Adjustments and Maintenance Procedures 139 Managing the Printer 143 Mov...

Page 128: ...bed in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use...

Page 129: ...rly to prevent stains inside the printer that can deteriorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge in...

Page 130: ...associated drum cartridge is replaced or if print quality starts to degrade Caution Do not perform this procedure when the printer is copying or printing 1 Open the front door of the printer 2 Remove...

Page 131: ...te cartridge on a level surface with the openings facing up Caution To avoid toner spills or malfunction do not lay the waste cartridge on its side 3 Remove the printhead LED lens cleaning rod from in...

Page 132: ...til it stops then pull it out Repeat this action two more times 5 Return the cleaning rod to its original location 6 To insert the waste cartridge a Position the waste cartridge as shown 132 Xerox Ver...

Page 133: ...toward the printer until it clicks into place c To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise 7 Close the printer front door Xerox VersaLink C7000 Color Printe...

Page 134: ...na an nc ce e I It te em ms s Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts or kits Routine maintenance items are typ...

Page 135: ...R Re ep plla ac ciin ng g S St ta ap plle e C Ca ar rt tr riid dg ge es s If the printer has an optional finisher installed the control panel displays a message when a staple cartridge is empty and n...

Page 136: ...ide of the new staple pack into the staple cartridge then push the rear side into the cartridge 6 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler until i...

Page 137: ...on the control panel and configure email alert notifications For more information refer to the Supply Status S Su up pp plliie es s U Us sa ag ge e R Re ep po or rt t The Supplies Usage Report provide...

Page 138: ...must be replaced Note Each toner cartridge includes installation instructions Printer Status Message Cause and Solution Reorder Toner The toner cartridge is low Order a new toner cartridge Out of Ton...

Page 139: ...5 To exit the menu touch X 6 To return to the Home screen press the Home button C Co ollo or r C Ca alliib br ra at tiio on n Use Color Calibration to adjust colors that appear incorrect or for compos...

Page 140: ...h Side 2 6 Specify the consecutive number of sample pages to print a Touch Print Settings b To increase or decrease the number of sample pages for Quantity touch the Plus icon or the Minus icon then t...

Page 141: ...h Side 2 6 To adjust the registration touch Lead Side Registration a To adjust the side to side registration for Side Registration touch the Plus icon or the Minus icon b To adjust the top to bottom r...

Page 142: ...e altitude setting is incorrect it can cause print quality problems To adjust the altitude 1 At the printer control panel press the Home button 2 Touch Device Support Altitude Adjustment 3 Touch the a...

Page 143: ...formation refer to the System Administrator Guide at www xerox com office VLC7000docs To view the billing information for your printer 1 At the printer control panel press the Home button 2 Touch Devi...

Page 144: ...use toner spillage When moving the printer over a long distance remove the drum cartridge and toner cartridge to prevent toner from spilling Caution Do not expose the drum cartridge to direct sunlight...

Page 145: ...Xerox VersaLink C7000 Color Printer User Guide 145 8 Troubleshooting This chapter contains General Troubleshooting 146 Paper Jams 151 Print Quality Problems 165 Getting Help 171...

Page 146: ...pliance into the outlet and check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a...

Page 147: ...correct paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays a...

Page 148: ...rly configured For more information refer to Connecting to a Wireless Network P Pr riin nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The printer is set to a slower pri...

Page 149: ...rt Note To have the print driver select the tray set the tray used as the paper source to Auto Selection Enabled A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g P Pr ro ob blle em...

Page 150: ...tiio on n h ha as s F Fo or rm me ed d I In ns siid de e t th he e P Pr riin nt te er r Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a wa...

Page 151: ...aper jams using tools or instruments This can permanently damage the printer The following illustration shows where paper jams can occur along the paper path 1 Paper Tray Feed Area Door B 2 Bypass Tra...

Page 152: ...the paper guides in all trays A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading paper in the trays at the control panel select...

Page 153: ...il it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push th...

Page 154: ...hes the paper feed entrance 5 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new...

Page 155: ...mmed paper 3 If paper is jammed at the exit to the output tray to remove it carefully pull it straight out in the direction shown Note Toner can adhere to the transfer roller This does not affect prin...

Page 156: ...as shown Note If the paper is torn remove all torn pieces from the printer 5 Close Door A and the Bypass Tray a To close Door A push the door up firmly until it clicks into place b Close the Bypass T...

Page 157: ...eed area Note If the paper is torn remove all torn pieces from the printer 3 For paper jammed in the upper position look inside the printer locate the jammed paper then remove it Note If the paper is...

Page 158: ...or C 1 Open the Bypass Tray and Door A WARNING The area around the Fuser can be hot Use caution to avoid injury Caution Do not touch the transfer roller Touching the roller can reduce image quality a...

Page 159: ...f the paper is torn remove all torn pieces from the printer 4 To close Door C push the door up firmly until it clicks into place 5 Close Door A and the Bypass Tray a To close Door A push the door up f...

Page 160: ...th a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer Tray is loaded with mixed paper Load the tray with only one type an...

Page 161: ...sing curled or pulled away from the backing sheet Envelopes are loaded incorrectly You can print envelopes from the Bypass Tray or Tray 1 For more information refer to Envelopes Envelopes are wrinklin...

Page 162: ...ed with mixed paper Load the tray with only one type and size of paper C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s iin n t th he e I In nt te eg gr ra at te ed d O Of ff fiic ce e F Fiin niis...

Page 163: ...nisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the st...

Page 164: ...cartridge then push the rear side into the cartridge 7 Grasp the staple cartridge by the orange handle then insert the cartridge into the stapler until it clicks 8 Close the finisher front door 164 X...

Page 165: ...the quality of the output of your printer For consistent and optimum print quality use paper designed for your printer and correctly set the Print Quality Mode and Color Adjustments Follow the guideli...

Page 166: ...or when the drum cartridge is nearing the end of life When the toner cartridge is empty or when the drum cartridge has reached end of life a second message appears The second message prompts you to r...

Page 167: ...s the correct size type and weight If not change the paper settings Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specificatio...

Page 168: ...ifferent paper type at the control panel in the application and in the print driver Replace the paper Ghosting appears in the printed output Verify that the paper is the correct size type and weight I...

Page 169: ...velopes are wrinkled or creased when printed Check if the crease is within 30 mm 1 2 in of the four edges of the envelope If yes it is printing as expected Your printer is not faulty If not take the f...

Page 170: ...per registration For details refer to Adjusting Paper Registration The printed surface of the paper is bumpy 1 Print a solid image over the entire surface of one sheet of paper 2 Load the printed shee...

Page 171: ...reports that you can print These reports include the Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints...

Page 172: ...office VLC7000support M Mo or re e I In nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Information 172 Xerox...

Page 173: ...r Printer User Guide 173 A Specifications This appendix contains Printer Configurations and Options 174 Physical Specifications 177 Environmental Specifications 181 Electrical Specifications 182 Perfo...

Page 174: ...work printer with automatic 2 sided printing and USB or network connectivity C Co on nf fiig gu ur ra at tiio on ns s 1 Base Model second tray without stand optionally available 2 Base Model with Opti...

Page 175: ...Color A4 210 x 297 mm Letter 8 5 x 11 in 216 x 356 mm Legal 8 5 x 14 in A3 297 x 420 mm 11 x 17 in 35 ppm maximum 14 ppm maximum 13 ppm maximum Print Resolution Standard Mode 600 x 600 dpi Enhanced M...

Page 176: ...concurrent wired and wireless connections supported NFC Tap to Pair Remote Access Embedded Web Server O Op pt tiio on ns s a an nd d U Up pg gr ra ad de es s Paper Trays Single Tray Module Single Tra...

Page 177: ...Model Width 59 0 cm 23 2 in Depth 67 1 cm 26 4 in Height 63 7 cm 25 1 in Weight 54 3 kg 119 7 lb Base Model with Single Tray Module Width 59 0 cm 23 2 in Depth 67 1 cm 26 4 in Height 75 1 cm 29 6 in W...

Page 178: ...1 cm 26 4 in Height 98 9 cm 38 9 in Weight 77 6 kg 171 lb Base Model with 3 Tray Module and Integrated Office Finisher Width 67 5 cm 26 6 in Depth 67 1 cm 26 4 in Height 98 9 cm 38 9 in Weight 93 8 k...

Page 179: ...ts for Base Model Width 108 6 cm 42 8 in Depth 156 7 cm 61 7 in Height 63 7 cm 25 1 in Clearance Requirements for Configuration with Single Tray Module Width 108 6 cm 42 8 in Depth 156 7 cm 61 7 in He...

Page 180: ...5 cm 43 9 in Depth 166 6 cm 65 6 in Height 98 7 cm 38 9 in Clearance Requirements for Configuration with 3 Tray Module and Integrated Office Finisher Width 118 4 cm 46 6 in Depth 166 6 cm 65 6 in Hei...

Page 181: ...ting Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due t...

Page 182: ...NERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between Un...

Page 183: ...R Re ec cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling program go to www xerox com gwa Xerox VersaLink C7000 Color Printer User Guide 183 Specifications...

Page 184: ...aster printing use paper weights of 105 g m or less Maximum Print Speeds Black and White Paper Weight A4 Letter A3 1 Sided Printing 2 Sided Printing 1 Sided Printing 2 Sided Printing Plain 35 ppm 35 p...

Page 185: ...Xerox VersaLink C7000 Color Printer User Guide 185 B Regulatory Information This appendix contains Basic Regulations 186 Safety Certification 191 Material Safety Data Sheets 192...

Page 186: ...nfigured to enable you to reduce your electricity usage Power Saver modes are enabled on your device to reduce energy consumption After the last print the device transitions to Ready mode In this mode...

Page 187: ...an or equal to 45 ppm monochrome the duplex function has been auto enabled during the setup and driver installation Some Xerox models below these speed bands may also be enabled with 2 sided printing...

Page 188: ...eiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this...

Page 189: ...lded interface cables E Eu ur ro op pe ea an n U Un niio on n L Lo ot t 4 4 I Im ma ag giin ng g E Eq qu uiip pm me en nt t A Ag gr re ee em me en nt t E En nv viir ro on nm me en nt ta all I In nf fo...

Page 190: ...en Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L L r rm me...

Page 191: ...dard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwriters Laboratories Inc Europe IEC 60950 1 2005 A1 2009 A2 2013 EN...

Page 192: ...arding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 192 Xe...

Page 193: ...Xerox VersaLink C7000 Color Printer User Guide 193 C Recycling and Disposal This appendix contains All Countries 194 North America 195 European Union 196 Other Countries 198...

Page 194: ...s fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material T...

Page 195: ...e 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal inform...

Page 196: ...charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of c...

Page 197: ...y your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation B Bu us siin n...

Page 198: ...Other Countries Please contact your local waste management authority to request disposal guidance 198 Xerox VersaLink C7000 Color Printer User Guide Recycling and Disposal...

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