Xerox VersaLink C400 User Manual Download

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Power Options

The Power/Wake button is a single multifunction button on the control panel.

• The Power/Wake button powers on the printer.

• If the printer is already powered on, the Power/Wake button can be used to:

–

Restart the printer

–

Enter or exit Sleep mode

–

Enter or exit Low-Power mode

• The Power/Wake button also flashes when the printer is in low-power mode.

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To power on the printer, or to exit Low-Power mode or Sleep mode, press the

Power/Wake

button.

Note:

• The Power/Wake button is the only power button on the printer.

• The printer exits Low-Power mode or Sleep mode automatically when it receives data from

a connected device.

• When in Low-Power mode, or Sleep mode, the touch screen is powered off and

unresponsive. To wake the printer manually, press the

Power/Wake

button.

Caution:

Do not plug or unplug the power cord while the printer is powered on.

Xerox

VersaLink

C400 Color Printer

User Guide

Getting Started

Summary of Contents for VersaLink C400

Page 1: ...VERSION 4 0 MARCH 2019 702P05772 Xerox VersaLink C400 Color Printer User Guide...

Page 2: ...M and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered t...

Page 3: ...eep Mode or Powering Off the Printer 25 Accessing the Printer 26 Logging In 26 Smart Card 26 Introduction to Apps 27 Information Pages 28 Printing Information Pages 28 Configuration Report 29 The Embe...

Page 4: ...Apps on the Home Screen 51 Customizing or Personalizing the Apps 52 Customizing or Personalizing the Feature List 52 Saving Presets 52 Removing App Customization using the Control Panel 53 4 Xerox Ap...

Page 5: ...al Pages 84 Printing Watermarks for Windows 86 Orientation 86 Printing Banner Pages 87 Selecting Job Completion Notification for Windows 87 Using Custom Paper Sizes 88 Printing on Custom Paper Sizes 8...

Page 6: ...naging the Printer 127 Viewing the Meter Reading 127 Printing the Billing Summary Report 127 Moving the Printer 128 8 Troubleshooting 131 General Troubleshooting 132 Printer Does Not Power On 132 Prin...

Page 7: ...nce Requirements 163 Clearance Requirements for Optional 550 Sheet Feeder 163 Environmental Specifications 164 Temperature 164 Relative Humidity 164 Elevation 164 Electrical Specifications 165 Power S...

Page 8: ...ser Guide North America 177 European Union 178 Domestic Household Environment 178 Professional Business Environment 178 Collection and Disposal of Equipment and Batteries 178 Battery Symbol Note 179 B...

Page 9: ...Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet st...

Page 10: ...y evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been veri...

Page 11: ...ower cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly...

Page 12: ...ect the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power...

Page 13: ...d do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced is dependent on...

Page 14: ...om the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye con...

Page 15: ...Xerox supplies recycling programs go to www xerox com recycling WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When instal...

Page 16: ...y use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartri...

Page 17: ...aper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbo...

Page 18: ...t and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environmen...

Page 19: ...ted This chapter contains Parts of the Printer 20 Power Options 24 Accessing the Printer 26 Introduction to Apps 27 Information Pages 28 The Embedded Web Server 30 Installation and Setup 33 Connecting...

Page 20: ...5 Control Panel 6 Output Tray 7 Right Side Door 8 Tray 2 Optional 550 Sheet Feeder I In nt te er rn na all P Pa ar rt ts s 1 Front Door 2 Toner Cartridges 3 Transfer Belt Assembly 4 Waste Cartridge Lo...

Page 21: ...l the functions available on the printer The control panel Displays the current operating status of the printer Provides access to printing features Provides access to reference materials Provides acc...

Page 22: ...tton powers on the printer When the printer is powered on pressing this button displays a menu on the control panel From this menu you can choose to enter Sleep mode restart or power off the printer W...

Page 23: ...out of toner condition a paper jam or out of paper for the current job It also blinks amber to indicate a system error which typically is associated with an error code 6 Notification Banner Notificat...

Page 24: ...xiit tiin ng g L Lo ow w P Po ow we er r o or r S Slle ee ep p M Mo od de e To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Note The Power Wake button is t...

Page 25: ...rinter in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond to a single press o...

Page 26: ...office VLC400docs 5 Touch OK Note To access each password protected service enter the User Name and password S Sm ma ar rt t C Ca ar rd d When a Common Access Card system is installed on your Xerox d...

Page 27: ...e screen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download mor...

Page 28: ...t fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demo...

Page 29: ...setup tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Info...

Page 30: ...Configuration Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network c...

Page 31: ...ice VLC400docs D Do ow wn nllo oa ad diin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t f fr ro om m t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r From the...

Page 32: ...l panel when you are connected remotely to the device click the Lock Device Control Panel option Note If a local user attempts to access the control panel while the device control panel is locked the...

Page 33: ...o the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC400docs S Se elle ec ct tiin ng g a a L Lo oc ca at tiio on n f fo or r t th he e P Pr...

Page 34: ...connection through a router or network switch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typ...

Page 35: ...ut a physical connection The printer can connect to a wireless LAN that includes a wireless router or wireless access point Before connecting the printer to a wireless network the wireless router must...

Page 36: ...Wireless Network Adapter Port Cover press the latch to the left then pull the cover away from the printer 3 Remove the packaging from the Wireless Network Adapter 4 To install the Wireless Network Ada...

Page 37: ...e VLC400docs R Re em mo ov viin ng g t th he e W Wiir re elle es ss s N Ne et tw wo or rk k A Ad da ap pt te er r 1 Power off the printer 2 To open the left side cover loosen the bolt on the back of t...

Page 38: ...ly the adapter pulls out easily Pulling on a secured adapter can damage it 4 To reinstall the Wireless Network Adapter Port Cover insert the tab into the small slot Gently press the port cover against...

Page 39: ...at t t th he e C Co on nt tr ro oll P Pa an ne ell To connect to a Wi Fi network at the control panel 1 At the printer control panel press the Home button 2 Log in as administrator For details refer t...

Page 40: ...etwork setup is required only if the optional Wi Fi network connection kit is installed and enabled By default without a Wi Fi network connection the primary network is set to Ethernet When the kit is...

Page 41: ...e Device To connect with Wi Fi Direct follow the directions provided with your mobile device I In niit tiia all P Pr riin nt te er r S Se et tu up p Before installing the printer software verify that...

Page 42: ...omputer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address for your printer refer to Finding the IP Address of...

Page 43: ...rint click the Enable toggle button 5 Click OK 6 Restart the printer then wait 2 minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Google Cloud Print 8 Click...

Page 44: ...r r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installe...

Page 45: ...printer 3 To run Xerox Print Drivers 3 xx x dmg pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current instal...

Page 46: ...on the left of the window 3 Under the list of printers click the Plus icon 4 Click IP 5 From the Protocol list select the protocol 6 In the Address field enter the IP address of the printer 7 In the N...

Page 47: ...te er r W Wiiz za ar rd d t to o I In ns st ta allll a a W WS SD D P Pr riin nt te er r To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Pr...

Page 48: ...t information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC400support Information Pages Print from the control panel...

Page 49: ...nk C400 Color Printer User Guide 49 3 Customize and Personalize This chapter contains Customize and Personalize Overview 50 Customizing or Personalizing the Home Screen 51 Customizing or Personalizing...

Page 50: ...repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can config...

Page 51: ...panel c Touch Done 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t...

Page 52: ...To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features in...

Page 53: ...nt to delete 6 At the prompt touch Delete 7 Touch Done R Re em mo ov viin ng g A Ap pp p C Cu us st to om miiz za at tiio on n u us siin ng g t th he e C Co on nt tr ro oll P Pa an ne ell To remove th...

Page 54: ......

Page 55: ...at are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize A range o...

Page 56: ...have direct access to all the available Apps for your device An App Gallery account allows you to view and acquire Apps install Apps on your device and manage your Apps and licenses You can set up an...

Page 57: ...r your User Name using the touch screen keypad then touch Enter 4 Enter your Password using the touch screen keypad then touch Enter 5 Touch Log In The Xerox App Gallery appears I In ns st ta alllliin...

Page 58: ...n A Ap pp p f fr ro om m t th he e A Ap pp p G Ga alllle er ry y 1 At the printer control panel press the Home button 2 Touch Xerox App Gallery 3 Enter your User Name using the touch screen keypad the...

Page 59: ...e Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History butto...

Page 60: ...e control panel You can customize the alerts that appear on the control panel and configure email alert notifications To check the supplies status and set up alerts using the Embedded Web Server refer...

Page 61: ...ng Usage menu displays the total number of impressions that the printer generated or printed during its lifetime You cannot reset the counters A page is counted as one side of a sheet of paper For exa...

Page 62: ...o reset the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete...

Page 63: ...er to Printing Special Job Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the printer control panel press th...

Page 64: ...esumes automatically when the required resources are available If the job does not print automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the H...

Page 65: ...P Pr riin nt t Personal Print allows you to store a document in the printer then print it from the control panel Note The Personal Print feature is only available on a Windows computer printing to a...

Page 66: ...button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the jo...

Page 67: ...n ng g t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the...

Page 68: ...are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the fea...

Page 69: ...ministrator Guide at www xerox com office VLC400docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that you...

Page 70: ...XeroxAppGallery P Pr riin nt tiin ng g w wiit th h t th he e P Pr riin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox co...

Page 71: ...Xerox VersaLink C400 Color Printer User Guide 71 5 Printing This chapter contains Printing Overview 72 Selecting Printing Options 73 Printing Features 79 Using Custom Paper Sizes 88...

Page 72: ...d type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access the print driver settin...

Page 73: ...e Help window From there you can select by topic or use the search field to enter the topic or function for which you need information W Wiin nd do ow ws s P Pr riin nt tiin ng g O Op pt tiio on ns s...

Page 74: ...W Wiin nd do ow ws s f fo or r a a S Sh ha ar re ed d N Ne et tw wo or rk k P Pr riin nt te er r 1 Navigate to the list of printers on your computer For Windows Server 2008 and later click Start Sett...

Page 75: ...t you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the requ...

Page 76: ...or your printer model and operating system click the print driver name 7 To begin the download read the End User License Agreement then click Accept The file automatically downloads to the default loc...

Page 77: ...ure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD file Adding the Printer 1 Verify that the CUPS Common UNIX Print...

Page 78: ...b blle ed d M Mo ob biille e D De ev viic ce e MOPRIA is a software feature that enables users to print from mobile devices without requiring a print driver You can use MOPRIA to print from your mobil...

Page 79: ...P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button can vary For Macintosh in the Print window...

Page 80: ...r P Pr riin nt tiin ng g There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify Y...

Page 81: ...ation page orientation settings 1 Sided Print This option prints on one side of the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 Sided...

Page 82: ...your computer monitor display screen Euroscale Press This option matches the European FOGRA glossy paper specification None This option provides no color correction sRGB This option approximates the c...

Page 83: ...led you can print pages as a mirror image Images mirror left to right when printed P Pr riin nt tiin ng g M Mu ullt tiip plle e P Pa ag ge es s t to o a a S Siin ng glle e S Sh he ee et t When printin...

Page 84: ...t tiin ng g C Co ov ve er r P Pa ag ge es s A cover page is the first or last page of a document You can select paper sources for the cover pages that are different from the source used for the body o...

Page 85: ...ample your print job contains 30 pages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use exception pages to p...

Page 86: ...osition of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of...

Page 87: ...x P Pr riin nt tiin ng g B Ba an nn ne er r P Pa ag ge es s To enable or disable Banner Pages contact your system administrator or see the System Administrator Guide at www xerox com office VLC400docs...

Page 88: ...n ng g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 F...

Page 89: ...the height and width of the new custom paper size 6 Click the arrow for the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and lef...

Page 90: ......

Page 91: ...Xerox VersaLink C400 Color Printer User Guide 91 6 Paper and Media This chapter contains Supported Paper 92 Loading Paper 96 Printing on Special Paper 103...

Page 92: ...above the maximum fill line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new...

Page 93: ...in attics kitchens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper...

Page 94: ...tement 140 x 216 mm 5 5 x 8 5 in S Su up pp po or rt te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Euro...

Page 95: ...ypes and Weights for Automatic 2 Sided Printing Follow the guidelines for printing on glossy cardstock Do not open sealed packages of glossy cardstock until you are ready to load the paper into the pr...

Page 96: ...ay For details on how to change the paper setting when loading paper in trays 1 and 2 refer to Loading Paper in Trays 1 and 2 For details on how to change the paper setting when loading paper in the b...

Page 97: ...per into the tray with the print side face up Load hole punched paper with the holes to the left For 1 sided printing load letterhead paper face up with the top of the paper toward the back of the tra...

Page 98: ...g then select a new setting When you are finished touch OK 8 To change a paper tray to Dedicated mode a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Tra...

Page 99: ...ily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or...

Page 100: ...you are ready to use it 5 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed paper face up with the top edge going into...

Page 101: ...nt paper color then select a paper color d To save the settings touch OK 8 To return to the Home screen press the Home button C Co on nf fiig gu ur riin ng g T Tr ra ay ys s 1 1 o or r 2 2 f fo or r t...

Page 102: ...ay for longer paper hold the back of the tray with one hand With the other hand press the release latch at the front of the tray and pull the ends outward until they latch To extend the tray hold the...

Page 103: ...lopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryne...

Page 104: ...te If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams 3 To load envelopes select an option For Number 10 en...

Page 105: ...oing into the printer flaps down and flaps to the right Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert the envelopes with the...

Page 106: ...ou are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select an envelope...

Page 107: ...e in extreme conditions can cause labels to curl and jam in the printer In the print driver software select Label as the paper type Before loading labels remove all other paper from the tray WARNING D...

Page 108: ...e touch the current size setting then select a size To select a paper type touch the current paper type then select labels To select a paper color touch the current paper color then select a paper col...

Page 109: ...0 Color Printer User Guide 109 7 Maintenance This chapter contains General Precautions 110 Cleaning the Printer 111 Adjustments and Maintenance Procedures 121 Supplies 124 Managing the Printer 127 Mov...

Page 110: ...bed in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use...

Page 111: ...r is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled I...

Page 112: ...hes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consu...

Page 113: ...l toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration d Place the removed waste cartridge on a level surface Caution To avoid ton...

Page 114: ...ert the cleaning rod into one of the four cleaning holes until it stops then move the rod in and out to the full extent two more times c Repeat the procedure for the holes in the other three slots 114...

Page 115: ...e If the waste cartridge does not fit into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise b Clos...

Page 116: ...r density is too light missing or the background is foggy clean the density sensor To clean the color toner density sensor 1 Power off the printer 2 Push down on the rear door release and pull open th...

Page 117: ...e waste cartridge then pull it out To prevent toner spills keep the openings of the cartridge facing up Note Be careful not to spill toner when handling the waste cartridge After removing the waste ca...

Page 118: ...spills or malfunction do not lay the waste cartridge on its side 4 Clean the color toner density sensor a Open the top cover b Grasp the handles on the top of the transfer belt then pull to remove it...

Page 119: ...nter use a dry cotton swab to clean the color toner density sensor d At the front of the printer reinsert the transfer belt into the printer e Close the top cover Xerox VersaLink C400 Color Printer Us...

Page 120: ...into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise b Close the right side door 6 Close the rea...

Page 121: ...Close 5 To exit the menu touch X 6 To return to the Home screen press the Home button P Pe er rf fo or rm miin ng g a a C Co ollo or r C Ca alliib br ra at tiio on n The Color Calibration procedure is...

Page 122: ...he number of sample pages for Quantity touch Plus or Minus then touch OK 7 To print the sample pages touch Print Sample 8 When printing is completed touch Close 9 On the sample pages for Side 1 use a...

Page 123: ...the Plus icon or the Minus icon b To adjust the top to bottom registration for Lead Registration touch the Plus icon or the Minus icon For reference position the chart so that Side 1 or Side 2 dots ar...

Page 124: ...e I It te em ms s Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts or kits Routine maintenance items are typically custo...

Page 125: ...plies Usage Report 1 At the printer control panel press the Home button 2 Touch Device About Information Pages 3 Touch Supplies Usage Report 4 To return to the Home screen press the Home button T To o...

Page 126: ...r cartridge Out of Toner The toner cartridge is empty Replace the toner cartridge with a new one R Re ec cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling p...

Page 127: ...nformation refer to the System Administrator Guide at www xerox com office VLC400docs To view the billing information for your printer 1 At the printer control panel press the Home button 2 Touch Devi...

Page 128: ...nd other cables from the back of the printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pul...

Page 129: ...dge and toner cartridge to prevent toner from spilling Caution Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total...

Page 130: ......

Page 131: ...Xerox VersaLink C400 Color Printer User Guide 131 8 Troubleshooting This chapter contains General Troubleshooting 132 Paper Jams 137 Print Quality Problems 150 Getting Help 157...

Page 132: ...th the outlet connected to the printer Plug another electrical appliance into the outlet then check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage...

Page 133: ...correct paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays a...

Page 134: ...Adapter is installed and properly configured For more information refer to Connecting to a Wireless Network P Pr riin nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The...

Page 135: ...s go to www xerox com office VLC400support Note To have the print driver select the tray set the tray used as the paper source to Auto Selection Enabled A Au ut to om ma at tiic c 2 2 S Siid de ed d P...

Page 136: ...ed by the table or shelf on which it is located If the paper lift plate at the back of the tray is not locked down replace the tray C Co on nd de en ns sa at tiio on n h ha as s F Fo or rm me ed d I I...

Page 137: ...rinter The following illustration shows where paper jams can occur along the paper path 1 Tray 2 2 Fuser 3 Bypass Tray 4 Tray 1 M Miin niim miiz ziin ng g P Pa ap pe er r J Ja am ms s The printer is d...

Page 138: ...rint quality misfeeds skewed prints and printer damage After loading the tray at the control panel select the correct paper type and size When printing select the correct type and size in the print dr...

Page 139: ...pa as ss s T Tr ra ay y To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then p...

Page 140: ...ammed paper 6 Insert Tray 1 into the printer then push it in all the way Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 7 Insert the Bypass T...

Page 141: ...OK 9 To return to the Home screen press the Home button C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s f fr ro om m t th he e T Tr ra ay y 1 1 A Ar re ea a To resolve the error that appears on th...

Page 142: ...ront of it slightly then pull it out of the printer 5 Remove the jammed paper 6 Remove any crumpled paper from the tray and any remaining paper jammed in the printer 142 Xerox VersaLink C400 Color Pri...

Page 143: ...o the printer 9 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size ty...

Page 144: ...on the control panel clear all paper from the paper path 1 Pull out Tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper...

Page 145: ...w paper size type or color touch the current setting select a new setting then touch OK 6 To return to the Home screen press the Home button C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s f fr ro...

Page 146: ...o open the paper guide raise the green handle 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the Fuser 146 Xerox VersaLink C400 Color Printer User Guide Troubleshoot...

Page 147: ...moist from humidity Remove the paper from the paper tray Load new dry paper into the tray Too much static electricity is present Load a new ream of paper Using unsupported paper Use only Xerox approve...

Page 148: ...ee cloth moistened with water wipe the feed rollers until they are clean For more information refer to Cleaning the Printer L La ab be ell a an nd d E En nv ve ello op pe e M Miis sf fe ee ed ds s Pro...

Page 149: ...s s D Du ur riin ng g A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Probable Causes Solutions Using paper of the wrong size thickness or type Use paper of the correct size thick...

Page 150: ...consumables are used Composite black is the default setting on most printers C Co on nt tr ro olllliin ng g P Pr riin nt t Q Qu ua alliit ty y Various factors can affect the quality of the output of y...

Page 151: ...rint quality For details refer to Paper Storage Guidelines S So ollv viin ng g P Pr riin nt t Q Qu ua alliit ty y P Pr ro ob blle em ms s When the print quality is poor select the closest symptom from...

Page 152: ...eavier or thicker than the paper type selection Ensure that the proper paper is loaded in the paper tray Choose a heavier paper type at the control panel and in the print driver Use a lighter paper or...

Page 153: ...er or the exposed end of the transfer belt Fingerprints can cause print quality issues The toner cartridges are not Xerox toner cartridges Ensure that the toner cartridges meet specifications and repl...

Page 154: ...over is closed and locked Condensation inside the printer causes partial blanks or creased paper Power on the printer and leave it on for at least one hour to get rid of the condensation For assistanc...

Page 155: ...r belt Remove the paper or debris from the printer For assistance go to the Xerox Support website at www xerox com office VLC400support Slanted printing The paper guides in the trays are not set corre...

Page 156: ...paper 1 Print the Repeating Defects pages At the control panel touch Device Support Support Pages Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in...

Page 157: ...e Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints an image to show print quality You can use this page...

Page 158: ...nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Information 158 Xerox VersaLink C400 Color Printer User Guide...

Page 159: ...Color Printer User Guide 159 A Specifications This appendix contains Configurations and Options 160 Physical Specifications 162 Environmental Specifications 164 Electrical Specifications 165 Performan...

Page 160: ...600 x 1 bit dpi Enhanced mode 600 x 600 x 8 bit dpi Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder Output Tray 150 sheets 550 sheets 550 sheets 250 sheets Maximum print size Legal 216 x 3...

Page 161: ...a ad de es s Wireless network adapter 320 GB Hard Drive 550 Sheet Feeder Stand External Card Reader RFID Kit Foreign Device Interface Kit Xerox Common Access Card Enablement Kit Xerox VersaLink C400 C...

Page 162: ...491 mm 19 3 in Depth 488 mm 19 2 in 488 mm 19 2 in Height 533 mm 21 in 671 mm 26 4 in Weight 25 8 kg 56 9 lbs 28 4 kg 62 6 lbs S St ta an nd da ar rd d C Co on nf fiig gu ur ra at tiio on n C Co on nf...

Page 163: ...91 mm 39 in Depth 1488 mm 58 6 in 1488 mm 58 6 in Height 733 mm 28 9 in 871 mm 34 3 in C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s C Clle ea ar ra an nc ce e R Re eq qu uiir re em m...

Page 164: ...ing Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due to...

Page 165: ...Power Supply Voltage Frequency Current Required 110 127 VAC 10 99 140 VAC 60 Hz 3 Hz 10 A 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 6 A P Po ow we er r C Co on ns su um mp pt tiio on n Sleep mode 4 W Low...

Page 166: ...r or black and white printing Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prints slightly faster than A4 210 x 297 mm Larger sizes re...

Page 167: ...Xerox VersaLink C400 Color Printer User Guide 167 B Regulatory Information This appendix contains Basic Regulations 168 Safety Certification 173 Material Safety Data Sheets 174...

Page 168: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connec...

Page 169: ...on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products with a maximum speed less than 66 A4 images per minute St...

Page 170: ...umption After the last print the device transitions to Ready mode In this mode the device can print again immediately If the device is not used for a specified period the device transitions to Low Pow...

Page 171: ...meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies EcoLogo was established in 1988 to help consumers find products and services with reduced environm...

Page 172: ...he requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 2014 53 EU Radio Frequency RF output power of this device will not exceed 20 dBm in either frequency ban...

Page 173: ...dard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwriters Laboratories Inc Europe IEC 60950 1 2005 A1 2009 A2 2013 EN...

Page 174: ...garding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 174 X...

Page 175: ...Xerox VersaLink C400 Color Printer User Guide 175 C Recycling and Disposal This appendix contains All Countries 176 North America 177 European Union 178 Other Countries 180...

Page 176: ...is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material...

Page 177: ...e 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal inform...

Page 178: ...f life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life tak...

Page 179: ...d in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal B Ba at tt te er ry y S Sy ym mb bo oll N No ot te...

Page 180: ...Other Countries Please contact your local waste management authority to request disposal guidance 180 Xerox VersaLink C400 Color Printer User Guide Recycling and Disposal...

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