Xerox PHASER 7500, Service Manual

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4-24 Phaser 7500 Printer Service Manual
General Troubleshooting
Unable to Print
The printer is unable to communicate with the host computer. Some possible
causes include:
• The printer is connected to a different network then the host computer.
• Network failure between the printer and host computer.
• The printer was turned Off after print instructions were sent from the host
computer, or a print instruction was issued while the printer is Off.
• Print instructions are issued from multiple host computers at the same time.
• Print files cannot be spooled due to insufficient host computer disk capacity.
Some steps to resolve basic networking problems:
1. Check with the network administrator that a router or gateway exists between
the host computer and printer.
2. Request the network administrator check for any network failures.
3. Cycle system power and send new print instructions from the host computer.
4. Open [My Computer] and right-click the disk in which the system is installed
(e.g. Drive C). Select [Properties] from the displayed menu to check the free
disk space. Have the customer free sufficient space on the host to spool print
files.