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Phaser 6500/WorkCentre 6505 Service Manual
General Troubleshooting
Operating System and Application Problems
Windows 2000, Windows XP, Windows Server Troubleshooting
For Window XP, select Classic Look or the Windows XP procedures will not
match the following procedures. To select
Classic Look
, click
Start
,
Settings
,
Taskbar,
and
Start Menu
. Select the
Start Menu
tab, and then
Classic Start
Menu
. Click
OK
.
This troubleshooting section assumes you have completed the following tasks.
•
Loaded a Phaser printer PCL or PostScript printer driver.
•
Printed and kept a current copy of the Configuration page.
Verify Settings
1. Verify the settings on the Configuration page.
•
IP Address Source
is set to: DHCP, Control Panel, BOOTP, or Auto IP
(depending on your network configuration).
•
Current IP Address
is set correctly. (Note this address if it is assigned by
Auto IP, DHCP, or BOOTP.)
•
Subnet Mask
is set correctly (if used).
•
Default Gateway
is set correctly (if used).
•
LPR
is enabled. Verify that the LPR and AppSocket settings are set as
desired.
•
Interpreters
: Auto, PCL, or PostScript (depending on your driver).
2. Verify that the client is logged into the network and printing to the correct
print queue. The user should also have access to the Phaser printer queue.
Verify Driver Installation
1. From the desktop, right-click
My Network Places
, and select
Properties
.
2. Right-click
Local Area Connection
and select
Properties
.
3. Click the
General
tab. View the list of installed network protocols to verify that
TCP/IP is installed. (For more information, contact your network
administrator.)
4. Click
Install
to install any components not listed, and then restart your
computer.
5. From the
Start
menu, select
Start
>
Settings
>
Printers and Faxes
.
6. Right-click the printer icon, and select
Properties
.
7. Click the
Advanced
tab. Verify that the correct printer driver is installed.
8. Click the
Ports
tab. Verify that the IP Address in the
Print to the Following
Ports
list is identical to the one on the Configuration page. You may need to
click the
Configure Port
button to see the IP address. If necessary, re-select
the TCP/IP number used for the printer.
