Xerox Phaser 6115 MFP, Service Manual

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Phaser 6115MFP Multifunction Product Service Manual 5-31
Print-Quality Troubleshooting
Black or Blank Copy
Black or blank copy due to a faulty image reproduction system.
Initial Actions
■
Verify the media used is supported by this printer.
■
Verify the media settings are correct at the Control Panel.
Troubleshooting Reference Table
Applicable Parts Example Print
■
Engine Control
Board, PL4.19.15
■
Imaging Unit,
PL4.15.9
■
Laser Unit,
PL4.14.1
■
High Voltage Unit,
PL4.19.6
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the image.
Does a blank print occur? Check the
connectors to the
Laser Unit. If seated
properly, go to Step
2. If the image is black, go
to Step 2.
2
Inspect the Imaging Unit. Is
the gear of the Imaging Unit
drive mechanism installed
properly? Go to Step 3. Check or correct the
drive transmitting
section. If the problem
persists, go to Step 3.
3
Is the charge corona
voltage contact or photo-
conductor ground contact
of the Imaging Unit
connected properly? Go to Step 4. Check, clean, or correct
the contact. If the
problem persists, go to
Step 4.
4
Are connectors and cables
securely connected to the
High Voltage Unit? Go to Step 5. Reseat the connectors. If
the problem persists, go
to Step 5.
Bla n k P r i n t
Black P r i n t