Xerox FaxCentre 2121 User Manual Download

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708P88662 11/06

Service Manual

708P8866

FaxCentre 2121/2121L

Summary of Contents for FaxCentre 2121

Page 1: ...708P88662 11 06 Service Manual 708P88662 FaxCentre 2121 2121L...

Page 2: ...liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions All service documentation is supplied to Xerox external customers for informational purposes only Xerox service...

Page 3: ...Information xi Toner Cartridge Service xiii Handling of Consumables xiv Health and Safety Incident Reporting xv 1 Service Call Procedures Section Contents 1 1 2 Repair Analysis Procedures Section Cont...

Page 4: ...Introduction ii 11 06 FaxCentre 2121 2121L Service Manual Formats Table 1 Service Manual Formats Part number Format 708P88661 Hardcopy 708P88662 PDF on CD...

Page 5: ...ice condition or statement Safety Precautions for Inspection and Service When performing inspection and service procedures observe the following precautions to prevent accidents and ensure utmost safe...

Page 6: ...zardous situation Always replace a blown electrical fuse or thermal fuse with its corresponding gen uine part specified in the manufacturer s parts manual Installing a fuse of a differ ent make or rat...

Page 7: ...cal shock the electrical outlet should be replaced if the plug can not be inserted into it Never use a grounded adaptor plug to connect the product to an electrical outlet that lacks a ground connecti...

Page 8: ...care not to allow your clothing to be caught in the moving parts Never leave a product in this condition unattended Never place disassembled parts or a container of liquid on the product Parts fall in...

Page 9: ...puts the operator in the direct stream of exhaust from the printer Where ammonia gas might be generated such as Blueprint Machines Power source If any other electrical equipment is attached to the sam...

Page 10: ...F Humidity 15 to 85 Rate of temperature change 10 C 50 F hr Rate of humidity change 10 hr Power requirements The power source voltage requirements are as follows Voltage fluctuation 110V 127V 6 10 Fr...

Page 11: ...tions for dis assembly Be sure to unplug the machine from the outlet before attempting to service the machine The basic rule is not to operate the machine any time during disassembly If it is absolute...

Page 12: ...es of the board When touching the PWB observe standard ESD procedures Note that replacement of a PWB may call for readjustments or resetting of particular items 7 Handling of other parts The magnet ro...

Page 13: ...h the CDRH regulations and must be attached to laser products marketed in the United States There is no possibility of danger from a laser provided the machine is serviced according to the instruction...

Page 14: ...The laser diode and the scanning polygon mirror are incorporated in the ROS unit WARNING The ROS unit is NOT A FIELD SERVICE ITEM Therefore the ROS unit should not be opened under any circumstances F...

Page 15: ...d image is light due to the toner supply becoming low you can temporarily improve the print quality by redistributing the toner shake the print cartridge However you should replace the print cartridge...

Page 16: ...he standard guarantee on those parts How to identify a refilled toner cartridge One way security screws are used in the manufacture of the cartridge check if these are dam aged Handling of Consumables...

Page 17: ...eport product incidents to Xerox Environment Health Safety within 24 hours of becoming aware of the event 2 The information to be provided at the time of reporting is contained in Appendix A Health an...

Page 18: ...ated equipment located in the vicinity of the incident b Return any affected equipment part s to the location designated by Xerox EH S and or the Business Division c Implement all safety retrofits 2 X...

Page 19: ...Service Call Procedures FaxCentre 2121 2121L 11 06 1 1 1 Service Call Procedures SCP 1 Service Call Actions 3 SCP 2 Preventive Maintenance 4 SCP 3 HSFI Schedule 7 SCP 4 Final Actions 8...

Page 20: ...Service Call Procedures 1 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 21: ...n cause injury WARNING Do not touch the fuser while it is hot WARNING Take care during this procedure Sharp edges may be present that can cause injury 1 Take note of symptoms or error messages 2 Ask t...

Page 22: ...ean the control panel keys and the machine covers Note To clean the machine use a soft cloth Never use abrasives or detergents Paper Transport Rolls Figure 1 To clean the paper transport rolls perform...

Page 23: ...rox 60 by stops Do not try to force the panel any further 3 Wipe the elements of the retard pad with a lint free cloth soaked with film remover Note The recommended interval is between 2 to 6 months C...

Page 24: ...e on off switch to O off 2 Clean the top of the control panel and the keys with a cloth dampened with water Perform when required Cleaning the Covers It is advisable to clean all covers during a servi...

Page 25: ...laced by the user Note The contents of the Maintenance List are subject to change without notice Note For the part numbers see Parts Manual and Parts Modification Notice Table 1 Maintenance Schedule C...

Page 26: ...customers preferred set tings At the first service and at any subsequent service where changes are made or options are added print the configuration report and store it with the machine log book Disc...

Page 27: ...4 Fuser Exit Misfeed RAP 6 5 Polygon Motor Malfunction RAP 7 6 Laser Malfunction RAP 8 7 Fuser Fan Malfunction RAP 9 8 Warm Up Failure RAP 10 9 Abnormally Low Fuser Temperature RAP 11 10 Abnormally H...

Page 28: ...Status Indicator RAPs 2 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 29: ...s flat level and free from vibration If necessary move the machine Ensure that the temperature and humidity of the surroundings are within specification If nec essary move the machine Ensure that the...

Page 30: ...fter the misfeed has been cleared Table 1 Paper Misfeed Initial Actions Checks and Causes Solutions 1 Does the paper meet product specifica tions 1 Replace paper 2 Is the paper curled wrinkled or damp...

Page 31: ...eed sequence has started The Paper Feed Switch is de actuated too early after it has actuated The Paper Feed Switch is not de actuated within the correct time after it has actuated Table 2 Paper Feed...

Page 32: ...n the fuser The paper de actuates the Exit Sensor too early after the paper feed switch has been actu ated The paper does not de actuate the Exit Sensor within the correct period of time after the pap...

Page 33: ...ins 1 sec after the Polygon Motor has been energized No new LOCK signal is detected for a 1 sec period that begins 1 5 sec after the first LOCK signal was detected The LOCK signal is not detected for...

Page 34: ...upper limit value The laser output remains lower than the lower limit value The Start Scan signal is not detected at all within a predetermined period of time after the laser has been turned ON The S...

Page 35: ...Moving parts can cause injury Description The LOCK signal remains HIGH or LOW continuously for a predetermined period of time while the fuser fan remains energized Table 6 Fuser Fan Malfunction Checks...

Page 36: ...gins 5 sec after and ends 9 sec after the start of the warm up cycle where the temperature detected by the thermistor is 80 C 176 F or less The temperature detected by the Thermistor does not increase...

Page 37: ...ected by the thermistor remains lower than the set temperature continuously for a predetermined period of time while the fusing temperature control is being provided The set temperatures are as follow...

Page 38: ...t need electricity Electricity can cause death or injury Moving parts can cause injury Description The temperature detected by the thermistor remains higher than 235 C 455 F for a predeter mined perio...

Page 39: ...injury Description The Drum Charge Monitor Voltage HVC_MON signal falls outside a predetermined range at any time after the lapse of a predetermined period of time after the power switch has been turn...

Page 40: ...es Engine Initialization failure Engine I F failure ROM Malfunction DRAM Malfunction EEPROM Malfunction Video transfer malfunction Data decompression failure Video output failure Unsupported engine fa...

Page 41: ...ly Failure Checks and Causes Solutions 1 Check that the power cord is connected into the power outlet 1 Connect the power cord into the power out let 2 Check that the power cord is connected to the ma...

Page 42: ...ord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Description Noise from the paper tray when the mach...

Page 43: ...ank Print and Black Print RAP 3 IQ 2 Deletions RAP 5 IQ 3 Contamination on Back of Page RAP 6 IQ 4 Light Image RAP 7 IQ 5 Background RAP 8 IQ 6 White Lines and White Streaks RAP 9 IQ 7 Black Lines and...

Page 44: ...Image Quality 3 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 45: ...rn set SOS 1 Bit 8 to 1 then press the key refer to GP 4 2 Printed page is blank 1 Check that the toner cartridge is not empty If necessary install a new toner cartridge PL 13 2 Check ROS connectors f...

Page 46: ...s the problem eliminated when step 4 was checked 6 Install a new HVPS PL 11 7 Install a new Main PBA PL 5 8 If the problem still occurs Install a new CPU PL 5 9 Install a new ROS PL 11 Table 1 Blank P...

Page 47: ...eriodically on the print Table 2 Deletions Checks and Causes Solutions 1 Determine the source of the problem Make a copy Print an internal test pattern Note To print an internal test pattern set SOS 1...

Page 48: ...asks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Description The back page is contaminated Table 3 Contamination on Back of Page Checks and Causes...

Page 49: ...e source of the problem Make a copy Print an internal test pattern Note To print an internal test pattern set SOS 1 Bit 8 to 1 then press the key refer to GP 4 2 Are the machine settings correct 1 Cor...

Page 50: ...Dark background on the print Table 5 Background Checks and Causes Solutions 1 Determine the source of the problem Cover the ROS window Make a copy 1 If the fault is no longer present clean the ROS win...

Page 51: ...Straight thin white vertical lines occur in the printing Straight white vertical bands occur in the printing Table 6 White Lines and White Streaks Checks and Causes Solutions 1 Is BTR damaged scratch...

Page 52: ...raight thin black vertical lines occur in the printing Straight black vertical bands occur in the printing Table 7 Black Lines and Black Streaks Checks and Causes Solutions 1 Is BTR damaged scratched...

Page 53: ...s 1 Distance between the image and the ghost image is 50 6 mm 1 BTR is scratched 1 Install a new BTR PL 12 2 Distance between the image and the ghost image is 51 8 mm 2 Flexible sleeve is scratched or...

Page 54: ...d the machine luminosity M 8 4 1 6 to 1 point less than normal Make a copy of the test pattern Figure 1 Compare the copy with the test pattern The density of 4 1 line pair must be as dark or darker th...

Page 55: ...ROS 18 REP 10 Main Motor 20 REP 11 Paper Empty Sensor 21 REP 12 Paper Feed Solenoid 23 REP 13 Paper Feed Clutch 25 REP 14 Wrap Spring Feed Clutch 28 REP 15 White Roller 30 REP 16 Scanner Retard Pad 3...

Page 56: ...Repairs Adjustments 4 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 57: ...re any repair or adjustment the machine must be switched off and all cords on the back of the machine disconnected phone line LAN parallel port and power cord Remove the document trays and the paper f...

Page 58: ...onnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the imaging cart...

Page 59: ...hine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the ima...

Page 60: ...idge is mounted 2 Release the locking tabs white on the right and left ends of the bias transfer roller Rotate the BTR downwards then remove it Figure 1 3 Pull out the bushings on the right and left e...

Page 61: ...Repairs and Adjustments FaxCentre 2121 2121L 11 06 4 7 Replacement 1 Insert the new BTR into the BTR holder 2 Rotate the locking tabs into the original up right position Figure 3...

Page 62: ...tch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cau...

Page 63: ...rom the drum cartridge Note If the Drum Cartridge is to be placed on a floor or similar place use care to prevent Toner from spilling Figure 3 Replacement 1 Take out a new toner cartridge and shake it...

Page 64: ...Insert the Toner Cartridge along the guide provided on the Drum Cartridge frame and make sure that the Toner Cartridge is not tilted when inserted Figure 5 3 Install the imaging cartridge in the mach...

Page 65: ...ile performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the imaging cartridge Note The Imaging Cartridge is the Drum Cart...

Page 66: ...ge Note Insert the Toner Cartridge along the guide provided on the new Drum Cartridge frame and make sure that the Toner Cartridge is not tilted when inserted 2 Install the imaging cartridge in the ma...

Page 67: ...ury WARNING Do not touch the fuser or any surfaces around the fuser while they are hot Removal 1 Turn OFF the power switch unplug the power cord and let the machine cool down 2 Remove the left and rig...

Page 68: ...de assembly to the new fuser 3 Connect connector A Figure 3 4 Mount the fuser in the machine and secure it in position by tightening the two screws 5 Connect connectors B and C Note When installing th...

Page 69: ...ricity can cause death or injury Moving parts can cause injury Removal 1 Remove the Right Cover REP 25 2 Disconnect all external connectors to the CPU board 3 Remove two screws then the CPU metal cage...

Page 70: ...ectricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the Fuser Assembly REP 6 steps 1 to 6 2 Remove two screws and the power switch stay Figure 1 3 Remove the...

Page 71: ...ntre 2121 2121L 11 06 4 17 6 Remove four screws then the LVPS as shown in figure 3 Figure 3 7 Remove one screw then the HVPS as shown in the figure 4 Figure 4 Replacement 1 The replacement is the reve...

Page 72: ...RNING Avoid exposure to laser beam Invisible laser radiation Removal 1 Remove the control panel scanner chassis assembly REP 19 steps 1 to 9 2 Remove the fuser exit guide assembly from the fuser 3 Rem...

Page 73: ...s FaxCentre 2121 2121L 11 06 4 19 Replacement 1 The replacement is the reverse of the removal procedure CAUTION Do not touch the window on the under side of the ROS A dirty window can cause image qual...

Page 74: ...he power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the left cover REP 24 2...

Page 75: ...ry Moving parts can cause injury 1 Remove the imaging cartridge REP 4 steps 1 and 2 2 Use a flat bladed screwdriver to carefully release the right side of the front door then remove the front door 3 R...

Page 76: ...Repairs and Adjustments 4 22 11 06 FaxCentre 2121 2121L 8 Disconnect one connector and remove the paper empty sensor Figure 3 Replacement 1 The replacement is the reverse of the removal procedure...

Page 77: ...cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the left cover REP 24 2 Disconnec...

Page 78: ...Repairs and Adjustments 4 24 11 06 FaxCentre 2121 2121L 2 Turn the gear in the direction of the arrow shown below so that the arm of the paper feed solenoid catches the gear Figure 3...

Page 79: ...performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Remove the Fusing Assembly REP 6 2 Remove the Power Unit Assembly REP 8 3 Remove the...

Page 80: ...2121 2121L 7 Disconnect the Paper Feed Solenoid inline connector Remove four screws then carefully release the Left Frame Figure 3 8 Remove one screw then the Paper Feed Solenoid Figure 4 9 Remove on...

Page 81: ...Centre 2121 2121L 11 06 4 27 Replacement 1 The replacement is the reverse of the removal procedure CAUTION Take care when re installing the left frame Make sure all components are correctly aligned be...

Page 82: ...y Moving parts can cause injury Removal 1 Remove the Paper Feed Clutch REP 13 2 Remove the coupling gear then the Wrap Spring Feed Clutch Figure 1 Replacement The Coupling Gear has five positions for...

Page 83: ...with the Paper Feed Solenoid armature Figure 3 4 Check the position of the Feed Roller If the Feed Roller is biased clockwise Figure 4 move the coupling gear in the direction of A refer to Figure 2 F...

Page 84: ...ause injury Removal 1 Stand at the back of the machine 2 Press the top cover release latch 3 Press outwards on the latch and release the stop 4 Press outwards on the latch hold and extract the white r...

Page 85: ...djustments FaxCentre 2121 2121L 11 06 4 31 3 Press on the latch and place the other end of the white roller in end housing A 4 Press on the latch and close the control panel letting the stop lock behi...

Page 86: ...ld the retard pad assembly while removing the mounting screw Remove the assembly Note The fixing plate is attached to a ground wire Move the plate to one side to remove the remaining parts Figure 1 Re...

Page 87: ...ause death or injury Moving parts can cause injury CAUTION The active surface of the CIS is fragile and light sensitive Take care to protect it and to expose it to light as little as possible during t...

Page 88: ...nect the control panel flat cable and remove the control panel 6 Disconnect the flat cable of the display and the loudspeaker connector 7 Remove the eight mounting screws of the control panel board Re...

Page 89: ...06 4 35 5 Position the lower part of the control panel on the chassis and clip it in place Press down on the upper part of the control panel to complete the assembly Figure 3 Mounting screws Control...

Page 90: ...ed electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Perform a remote readout if the function has been enabled 2 Save the directory and the parameters on a dire...

Page 91: ...4 Reconnect all cables 5 Replace the right cover and close the control panel 6 Restore directory and parameters from the directory MENU 9 7 Perform a remote readout if the function has been enabled 8...

Page 92: ...chine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the do...

Page 93: ...2121L 11 06 4 39 6 Remove the two screws shown in Figure 2 Figure 2 7 Disconnect the cables shown in figure 3 Figure 3 CAUTION Take note of the blue reinforcing tape on the flat cables The cables must...

Page 94: ...to damage the paper output guides Replacement CAUTION Take care not to damage the upper transport cover when placing the scanner assembly back into position Lift the paper output guides before placin...

Page 95: ...ing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Dis assemble the scanner assembly REP 23 2 Turn the scanner up side down Remove the...

Page 96: ...FaxCentre 2121 2121L 5 Remove the CIS securing screw then the CIS assembly Figure 3 Figure 3 6 Disconnect the CIS flat cable from the CIS Remove the CIS flat cable Replacement 1 The replacement is th...

Page 97: ...ble the control panel scanner chassis assembly REP 23 2 Free the wires that supply the motor drive from their cable guide 3 Remove the two mounting screws Disconnect the grounding screw 4 Remove the m...

Page 98: ...5 Free the control panel flat cable 6 With the control panel assembly placed on a work surface take hold of the control panel and lift the chassis towards the right to free the left hand joint then p...

Page 99: ...do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the Control Panel Scanner Chassis Assembly REP 19 2 Remove the screw beside the scanner re...

Page 100: ...right catch located underneath the right side of the Control Panel Scanner Chas sis Assembly Figure 4 Figure 4 6 Separate the Control Panel Scanner Chassis from the lower scanner frame Replacement 1...

Page 101: ...e power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the screw located on the...

Page 102: ...airs and Adjustments 4 48 11 06 FaxCentre 2121 2121L Replacement 1 Slide the cover in place Fit the cover by firmly pushing into place as indicated in Figure 3 Figure 3 2 Reinstall the screw on the re...

Page 103: ...e Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Removal 1 Remove the screw...

Page 104: ...airs and Adjustments 4 50 11 06 FaxCentre 2121 2121L Replacement 1 Slide the cover in place Fit the cover by firmly pushing into place as indicated in Figure 3 Figure 3 2 Reinstall the screw on the re...

Page 105: ...Panel and Scanner 6 PL 4 Retard Pad and White Roller Assemblies 8 PL 5 Printer Unit Assembly 10 PL 6 Control Panel Assembly 12 PL 7 Paper Tray 14 PL 8 CIS Support and Motor Drive Assemblies 16 PL 9 D...

Page 106: ...Spare Parts List 5 2 11 06 FaxCentre 2121 2121L PL 1 FaxCentre 2121 Assemblies and Trays 3 2 1 4 7 6 5 9 8 10...

Page 107: ...Introducteur scanner assembl 3 117N01773 AC Power cord Cordon d alimentation secteur 4 117N01774 Telephone line cord Cordon ligne t l phonique 5 050N00510 Paper feed tray Bac papier imprimante 6 050N...

Page 108: ...Spare Parts List 5 4 11 06 FaxCentre 2121 2121L PL 2 Machine Assembly 1 3 5 6 2 4...

Page 109: ...nel Pupitre quip Refer to PL 6 2 Scanner assembly Scanner assembl Refer to PL 4 REP 23 3 002N02656 Right cover Capot droit REP 25 4 050N00515 Paper tray 2 optional Bac suppl mentaire 500 feuilles selo...

Page 110: ...Spare Parts List 5 6 11 06 FaxCentre 2121 2121L PL 3 Control Panel and Scanner 2 1...

Page 111: ...Panel and Scanner Item Part Number Description Remark 1 Control panel scanner chassis assembly Ensemble pupitre ch ssis scanner Refer to PL 4 2 Mounting screws for printer control panel scan ner Vis...

Page 112: ...Spare Parts List 5 8 11 06 FaxCentre 2121 2121L PL 4 Retard Pad and White Roller Assemblies 1 5 6 7 4 3 2 8...

Page 113: ...ssembly Ensemble pupitre REP 22 2 019N00929 Scanner retard pad assembly Kit d liasseur REP 16 3 101N01412 Scanner chassis assembly Ensemble ch ssis scanner 4 007N01574 37 29 pinion gear Pignon 37 29 5...

Page 114: ...Spare Parts List 5 10 11 06 FaxCentre 2121 2121L PL 5 Printer Unit Assembly 1 4 2 3 8 5 6 7 9 11 10...

Page 115: ...N02660 Jam access cover Capot acc s papier 4 002N02661 CPU board cover Mylar carte UC 5 140N63243 140N63244 CPU board F2121 CPU board F2121L Carte UC REP 18 6 002N02662 Card cage cover T le UC 7 002N0...

Page 116: ...Spare Parts List 5 12 11 06 FaxCentre 2121 2121L PL 6 Control Panel Assembly 1 2 3 4 5 6 7 8...

Page 117: ...uette plastron 2 002N02685 Control panel top cover Plastron REP 17 3 062N00280 Display glass Vitre afficheur REP 17 4 128N00528 LCD display Afficheur LCD REP 17 5 019N00938 Key pad Elastom re REP 17 6...

Page 118: ...Spare Parts List 5 14 11 06 FaxCentre 2121 2121L PL 7 Paper Tray 1 2...

Page 119: ...Spare Parts List FaxCentre 2121 2121L 11 06 5 15 PL 7 Paper Tray Item Part Number Description Remark 1 Paper tray assembly Tiroir papier Refer to PL 1 2 002N02665 Cover Couvercle...

Page 120: ...Spare Parts List 5 16 11 06 FaxCentre 2121 2121L PL 8 CIS Support and Motor Drive Assemblies 1 2 4 5 3...

Page 121: ...tem Part Number Description Remark 1 117N01776 CIS flat cable Nappe CIS REP 20 2 127N07532 CIS Motor assembly Motorisation REP 21 3 007N01575 44 18 pinion gear Pignon 44 18 4 Mounting screws for motor...

Page 122: ...Spare Parts List 5 18 11 06 FaxCentre 2121 2121L PL 9 Drive Transfer Unit...

Page 123: ...e assembly Structure gauche assembl e 2 127N07540 Fuser fan Ventilateur 3 127N07541 Main drive motor Moteur REP 10 4 Drive gear assembly Support assembl Not spared 5 Drive gear assembly Platine assemb...

Page 124: ...Spare Parts List 5 20 11 06 FaxCentre 2121 2121L PL 10 Fuser Assembly 2 1...

Page 125: ...Spare Parts List FaxCentre 2121 2121L 11 06 5 21 PL 10 Fuser Assembly Item Part Number Description Remark 1 032N00483 Transport assembly Guide assembl e 2 126N00278 Fuser assembly Four REP 6...

Page 126: ...Spare Parts List 5 22 11 06 FaxCentre 2121 2121L PL 11 Power Supplies and ROS Unit...

Page 127: ...e 2121 2121L 11 06 5 23 PL 11 Power Supplies and ROS Unit Item Part Number Description Remark 1 105N02133 LVPS Carte alimentation REP 8 2 112N00226 HVPS Carte HT REP 8 3 062N00277 ROS assembly T te d...

Page 128: ...Spare Parts List 5 24 11 06 FaxCentre 2121 2121L PL 12 Paper Feed Section...

Page 129: ...101 Feed clutch Embrayage REP 13 REP 14 5 009N01620 Normal force spring Ressort pour palette imprimante 6 015N00603 Lift plate Palette imprimante 7 107N00451 Tray empty sensor Capteur 8 019N00930 Sens...

Page 130: ...Spare Parts List 5 26 11 06 FaxCentre 2121 2121L PL 13 Consumables Tools and Kits...

Page 131: ...Part Number Description Remark 1 500N00114 Hardware kit 2 095N99318 Packaging box with inserts 3 Toner cartridge Refer to the User Guide for the part number 4 Drum cartridge Refer to the User Guide f...

Page 132: ...Spare Parts List 5 28 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 133: ...dout 34 GP 7 Saving Data on the Directory Card 40 GP 8 Packaging and Transport of the Machine 42 GP 9 Functions of the Service Provider 43 GP 10 Paper Path 47 GP 11 Paper Feed Section 48 GP 12 Drum Ch...

Page 134: ...General Procedures and Information 6 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 135: ...r equal to 3000 lux Fax Storage Temperature 0 C to 40 C 35 F to 104 F Temperature changes Less than or equal to 10 C 50 F hour Humidity 20 to 80 RH non condensing Humidity changes Less than or equal t...

Page 136: ...6lb to 24lb Capacity of document loading tray 35 pages Acquisition time for black and white document Normal 200 x 100dpi 1 8 sec Fine 200 x 200dpi 3 6 sec Super fine 200 x 400dpi 5 4 sec Photo 200 x 2...

Page 137: ...city of the output tray in pages 100 Printing rate 20ppm Printing area 206 x 292mm 8 1x11 5 inch Max number of jobs in the print queue 500 Consumable life Max drum capacity A4 pages ratio 5 20000 Max...

Page 138: ...mended paper MP Tray 150 sheet Paper Exit System Face down Tray capacity 100 sheets Drum Charging System Rotating brush pre charge film Developing System FMT single component developing system BTR Tra...

Page 139: ...1200 1200 Emulation None Printer Driver Windows 98SE 2000 Me XP Test Print Configuration page Table 7 Copier Specifications Item FaxCentre 2121 Type Black and white Input resolution optical dpi 300 x...

Page 140: ...apacity bps 4800 to 9600 V22bis capacity bps 2400 V22 capacity bps 600 to 1200 Table 10 Fax Communication Specifications Item FaxCentre 2121 Type PSTN ITU 30 G3 V34Fax Maximum speed bps 33600 Coding M...

Page 141: ...initial capacity of the consumable from 100 to 1 Table 12 LAN Access Specifications Item FaxCentre 2121 Type Ethernet 10 100 base T Plug and Play configuration DHCP BOOTP Internet protocol TCP IP DNS...

Page 142: ...of the consumable counters are updated regularly in the flash memory At each power on the machine the counters are read from the flash memory Furthermore it is essential to initialize the new consuma...

Page 143: ...Original document output tray Printer output tray Printer Printer paper feed tray Second paper cassette option Scanner AC power connector Phone cord AC power cord Scanner release button On Off switch...

Page 144: ...es An alphanumeric keyboard and function keys used to control the machine A display with 2 lines of 16 characters and a line of icons to display control messages and alerts to the user A smart card re...

Page 145: ...06 6 13 GP 3 Machine Dimensions and Installation Instructions Machine Dimensions Figure 1 Note Figure 1 shows the overall dimensions of the machine optional accessories not included 530 mm 260 mm 510...

Page 146: ...e machine the following points should be taken into account The telephone socket should be located no more than 2 meters 6 5 feet from a telephone socket A standard single phase power socket with grou...

Page 147: ...end of the LAN cable supplied by your network administrator into socket B of the machine and the other end into the local area network socket allocated to your fax Powering up the machine WARNING Ref...

Page 148: ...the PC connector C located at the back of your machine Connect the other end of the PC cable to the USB port of your PC Paper Supply Installing the paper tray Using the left and right tabs of the pri...

Page 149: ...nstalling an additional paper tray option Refer to the User Guide Figure 4 Installing the Trays Document input tray Install the tray by inserting the two tabs in the corresponding openings at the back...

Page 150: ...two tabs in the corresponding openings at the front near the top of the machine Figure 6 Output Tray With both hands slightly bend the centre part of the tray upwards in order to insert its tabs into...

Page 151: ...test configurations The installer can obtain a printed listing of these parameters key sequence MENU 5 4 OK Note It is advisable to keep a paper copy of the list of these parameters at delivery Only...

Page 152: ...ong short pause while dialing Values 0 Short 2sec or 1 Long 6sec 4 0 Reserved 5 0 Reserved 6 1 SOS IMPAUTO Automatic log print Values 0 No or 1 Yes 7 0 SOS IMPT30 Automatic printing of T30 trace after...

Page 153: ...tion Bit Default Value Naming 1 1 SOS MODPRIV Communication in private mode Values 0 No 1 Yes 2 0 SOS DIS COURT Restricted DIS size Values 0 long DIS complete 1 Short DIS 3 0 SOS TCF TCF accept criter...

Page 154: ...rved 5 0 Reserved 6 0 Reserved 7 0 Reserved 8 0 SOS TSTDCOM Driver test functions Values 0 No 1 Yes Table 7 Reserved Bit Default Value Naming 1 1 Reserved 2 1 Reserved 3 1 Reserved 4 0 Reserved 5 0 Re...

Page 155: ...5 sec line 1 Maximum length of a line 5 seconds 8 1 SOS AGRE FRA French approval functions Values 0 No 1 Yes Table 10 Communications Locks Miscellaneous Bit Default Value Naming 1 0 SOS AFFVIT Communi...

Page 156: ...SOS PROMONET Auto directory enrichment Internet promotion Values 0 No automatic enrichment of directory 1 automatic enrichment of directory enabled 5 0 SOS VIDEMBOX Delete first message in the mailbox...

Page 157: ...mpression protocol field Values 0 No compression 1 compression enabled 4 0 SOS REPSMTP Wait for 2 packets after HELO command in SMTP Values 0 Normal wait for single rely packet 1 Wait for a second pac...

Page 158: ...t printout 8 0 Values 00 no 01 yes 10 systematically 11 only in case of error Table 18 Coding UART Rate Bit Default Value Naming 1 1 SOS CODMEM Stored document encoding type 2 1 Values 00 RL encoding...

Page 159: ...eserved 7 1 Reserved 8 1 Reserved Table 21 Decoder Debug Bit Default Value Naming 1 1 SOS TRAITLIGERR T4 decoding line copying mode Values 0 For each line with an error 1 Only once then destroy 2 0 Re...

Page 160: ...nager Table 23 Miscellaneous Bit Default Value Naming 1 1 SOS JBIG SUPER G3 capability to execute communication with JBIG encoding Values 0 No SUPER G3 1 negotiated SUPER G3 2 0 SOS BRID LAN Restricti...

Page 161: ...isabled 1 Enabled 6 0 Reserved 7 1 SOS SMSRECV23 Activation of the SMS V23 reception function Values 0 No SMS V23 reception 1 With SMS V23 reception 8 0 SOS SMSV23 Activation of the SMS V23 reception...

Page 162: ...h or without dual chip smart card 0 With dual chip smart card display PUT IN OTHER WAY sync chip detected 1 No dual chip smart card management display WRONG CARD if sync chip detected 4 0 Restriction...

Page 163: ...ation of fax modification for DTS label 0 Missing 1 Present 2 0 Carrier drop in ECP mode for DTS label 0 Missing 1 Present 3 0 Disable the 1 second timer before the hanging up 0 Enabled 1 Disabled 4 0...

Page 164: ...rates 0 Enabled 1 Disabled 5 0 Restriction on ECP driver for dumping without menu D 0 ECP enabled 1 Disabled 6 0 Restriction on Modem presence 0 Modem present 1 Modem missing 7 0 Reserved 8 0 Reserved...

Page 165: ...ormation FaxCentre 2121 2121L 11 06 6 33 GP 5 Software Download The machine software can be updated by means of a link to a PC Download Via PC Link Use the Firmware Download Tool provided on the CD in...

Page 166: ...s of another softswitch bit 5 of SOS 10 which can be set to 1 for conventional fax transmission and 0 for transparent mode Trigger Criteria The remote readout can be triggered by two types of criteria...

Page 167: ...key sequence MENU 6 for each consumable the first remote readout will be triggered on the base of a threshold criterion of 1000 pages After this when the consumable has been replaced and after reading...

Page 168: ...Yes TDATE_EMIS 0x21 char No T_CPT_PAGES 0x40 long No T_CRIT_JOURS 0x42 long Yes T_CPT_PAGES_JOURS 0x43 long No T_DATE_SEUIL_JOURS 0x45 char No T_INIT_NOIR 0x46 long No T_CPT_NOIR 0x47 long No T_SEUIL_...

Page 169: ...l to this report The report uses the presentation shown below Description of the Parameters The different fields shown in the report are described below General Information Code 23xxxxx TNO_23MIL The...

Page 170: ...day criterion 0 if the criterion is not active entered by the installer Last remote maintenance T_DATE_SEUIL_JOURS Date of the last remote readout trig gered by the day criterion Number of pages T_CPT...

Page 171: ...te readout trig gered by the drum threshold criterion or installation date if there has not been any previous remote readout Pages T_CPT_FOUR number of pages remaining to be printed at the instant of...

Page 172: ...addresses and op tionally the technical parameters Archiving restoring of the directory only MENU 16 Archiving of the directory and the parameters MENU 5 Restoring of the directory and the parameters...

Page 173: ...ibited time period for periodic connection Internet connection transmission modes Internet rerouting mode LAN configuration mode manual automatic Internet provider connection mail service servers auth...

Page 174: ...sconnect the power cord from the wall socket then disconnect all cables connected to the machine Remove all the document and paper trays including the paper tray If your machine has the optional secon...

Page 175: ...rocedure will erase the network enablement option If this is done on a network enabled machine a new network option will have to be purchased Erase directory Erase logs Erase printer counters Erase co...

Page 176: ...n a network enabled machine a new network option will have to be purchased Complete reset of the machine combination of functions 0 1 2 6 8 Erase first element of printing queue Re initialize the remo...

Page 177: ...card reader Save the directory via STN Accept directory download via STN Restore directory and parameters from a smart card via the smart card reader Start feeder scanner calibration Note Refer to GP...

Page 178: ...2121L Manually reboot the machine with SOS 1 bit 8 set to 1 Display PCL SG Script fonts checksum Retransmission of faxes to print to rerouting mail Activation of dump RAM server Accept soft download...

Page 179: ...the 1 way paper feeding system by means of the main paper tray capa ble of holding up to 150 sheets of paper The paper taken up and fed in by the paper feed roll is transported through the machine by...

Page 180: ...ed roll At the same time the paper feed cam turns so as to raise the paper lifting plate Then the top sheet of paper loaded in the tray is taken up and fed into the machine The actual length of paper...

Page 181: ...ts paper loaded in the tray When there is a paper stack loaded in the tray the actuator is raised to block the paper empty sensor When paper runs out the actuator drops into the hole in the tray unblo...

Page 182: ...ge brush and the pre charge film directly deposit charge on the drum they produce little ozone Further the charging voltage is low and the deposited charge is even and stable across the surface of the...

Page 183: ...m light emitted from the print head is used to scan the image as driven by the polygon motor Figure 1 Laser Exposure Process The laser beam light emitted from the ROS is used to create an electrostati...

Page 184: ...ying the time at which the VIDEO signal is to be transmitted The start of scan sensor provided in the ROS ensures that the laser beam is emitted at the same timing for all lines in the main scanning d...

Page 185: ...th of the paper The laser emission area is determined by the paper size Areas with a width of 4 mm on both edges are not however printed Sub scanning direction The print start position is determined b...

Page 186: ...s and Information 6 54 11 06 FaxCentre 2121 2121L Figure 1 Cooling of the Machine Interior The Fuser Fan is used to discharge heat generated from the ROS out of the machine thereby preventing the ROS...

Page 187: ...General Procedures and Information FaxCentre 2121 2121L 11 06 6 55 Figure 1...

Page 188: ...gitating screw conveys toner in the toner cartridge onto the toner supply roller The toner supply roller transports the toner to the sleeve roller The resin sleeve of the sleeve roller carries the ton...

Page 189: ...nsists of two layers Charge Transport Layer CTL and the Charge Generating Layer CGL applied to an aluminium alloy base cylinder Handling precautions The Drum of this type exhibits light fatigue after...

Page 190: ...ll times in contact with the shaft of the front plate of the imaging cartridge When the im aging cartridge is loaded in the printer the set pin of the front plate of the imaging cartridge con tacts a...

Page 191: ...ins the toner there on The toner transfers to the area on the surface of the drum that has been exposed to the laser beam The Bias Seal on the underside of the sleeve roller separates toner which has...

Page 192: ...built into the toner cartridge detects that the imaging cartridge is installed correctly when the power switch is turned ON and the front door is opened and closed The detection is made electrically...

Page 193: ...of toner still available for use in the toner car tridge The counter counts down when the amount of toner equivalent to Letter A4 B W 5 is con sumed and the corresponding data is stored in the CSIC b...

Page 194: ...ed between the PC Drum and the image transfer roller at all times during the print cycle This results in a very little amount of ozone being produced and there is a little chance of a double transferr...

Page 195: ...e transferred onto the paper is securely fixed to the paper A heated roller system is used as the fusing system The paper to which the toner image has been transferred is fed between the fusing roll h...

Page 196: ...the power is turned ON the front door is opened and closed and the pause mode is cancelled During the standby state the fuser temperature is kept lower 130 C than during printing so as to economize o...

Page 197: ...mperature is 50 C 122 F or more the timer count before the interruption continues When mode 1 is completed mode 2 starts Mode 2 Mode 2 lasts for 208 sec During this period the fuser temperature is gra...

Page 198: ...ion 6 66 11 06 FaxCentre 2121 2121L GP 17 Paper Exit Paper Exit Mechanism The paper exit mechanism transports the fused paper onto the exit roll The exit sensor detects not only a paper misfeed but al...

Page 199: ...anaging an external telephone answering machine connected on the same line with a stackable plug More generally it is not designed to function with any telephone equipment connected in parallel on the...

Page 200: ...General Procedures and Information 6 68 11 06 FaxCentre 2121 2121L GP 19 Operating Sequence Print Start Sequence Figure 1 Figure 2...

Page 201: ...paper jam or cover open This fault code only appears if the reception without paper parameter is set to WITHOUT PAPER Code 07 Disconnect The communication has been cut bad connection Code 08 Quality T...

Page 202: ...the mailbox with this number does not exist with this correspondent Code 16 List number x not retransmitted You have requested the retransmission of a document by a remote fax but the latter has not p...

Page 203: ...ssible to connect to the POP3 server to receive mail The service is momentarily not availa ble If this is a systematic error verify the internet e mail and server settings Code 45 Provider disconnect...

Page 204: ...e some copies with the CIS and check that the quality of the copies is satisfactory 5 In the case of a scanner problem repeat the calibration procedure above 6 In the case of a printer problem the res...

Page 205: ...s and Information FaxCentre 2121 2121L 11 06 6 73 GP 22 Machine Components Layout Figure 1 1 ROS Assembly 2 Exit Roller 3 Fusing Unit 4 Image Transfer Section 5 Multipurpose MP Tray 6 Toner Cartridge...

Page 206: ...General Procedures and Information 6 74 11 06 FaxCentre 2121 2121L GP 23 Service Log...

Page 207: ...rd 3 CPU Board 5 Voltage Checks 10 LVPS 11 Electrical Components Layout 12 Main PBA and CPU PJ Locations 13 WD 1 Connection Diagram 1 of 5 14 WD 2 Connection Diagram 2 of 5 15 WD 3 Connection Diagram...

Page 208: ...Wiring Diagrams 7 2 11 06 FaxCentre 2121 2121L Page intentionally blank...

Page 209: ...er using COG Chip On Glass technology On this board are also installed The scanner sensors The external connector for the smart card and the internal connector for the loudspeaker These latter element...

Page 210: ...und 3 CLKPUCE I Smart card clock 4 RSTPUCE I Smart card reset 5 CVCC I Smart card supply control 6 FERCAP O Smart card present detec tion 7 SELALIM I Smart card supply select 8 GND Ground 9 SCLKPUP I...

Page 211: ...zones 1 A zone reserved for the storage of the code 2 A zone reserved for the storage of the documents The code is loaded from this flash memory into SDRAM and the microprocessor executes its in stru...

Page 212: ...STN P4420 6 External RJ11 Table 2 Connections to the Printer Pin Signal Input Output Use 1 6 7 8 GND Ground 2 P24V 4V Supply 3 GND Ground 4 Not connected 5 RESETIMP O Printer reset 9 HSYNC I Horizonta...

Page 213: ...al data from control panel micro controller 12 CSPUP O Micro controller chip select 13 VEILLE I Not used 14 REVEIL O Not used 15 STSC I Start of scan sensor 16 PSF I Sheet present sensor 17 OUVCAP I C...

Page 214: ...RPHCLK O Data clock reverse 11 PRPHACK O Data acknowledgment forward 12 ACKRVRS O Acknowledgment of reverse request 13 XFLAG O Indicates that ECP mode is supported 14 HOSTACK I Data acknowledgment rev...

Page 215: ...pair 2 TXN O Network transmission differential pair 3 RXP I Network reception differential pair 4 NC Not connected 5 NC Not connected 6 RXN I Network reception differential pair 7 NC Not connected 8...

Page 216: ...age Checks Supply Voltages Connections between power supply board and CPU board Note The power input of the supply is protected by a fuse Table 1 Supply Voltages CPU Board pin Value Function 17 5 V 5...

Page 217: ...upplied by the machine Figure 1 Supply 24 V 24 V Resistors R4048 R4049 12 V regulator Z4051 CIS LED current generator ANAVCC CAN vcc ana 5 V VCC 3 3 V regulator Z4050 command CIS 5 V 5 V regulator Z11...

Page 218: ...Table 1 Electrical Components Layout Symbol Component Symbol Component M1 Main Motor S2 Interlock M2 Fuser Fan PE1 Paper Empty Sensor H1 Fuser Heat Lamp PS3 Exit Sensor TH1 Thermistor SL 1 Paper Feed...

Page 219: ...Wiring Diagrams FaxCentre 2121 2121L 11 06 7 13 Main PBA and CPU PJ Locations Figure 1...

Page 220: ...Wiring Diagrams 7 14 11 06 FaxCentre 2121 2121L WD 1 Connection Diagram 1 of 5 Figure 1...

Page 221: ...Wiring Diagrams FaxCentre 2121 2121L 11 06 7 15 WD 2 Connection Diagram 2 of 5 Figure 1...

Page 222: ...Wiring Diagrams 7 16 11 06 FaxCentre 2121 2121L WD 3 Connection Diagram 3 of 5 Figure 1...

Page 223: ...Wiring Diagrams FaxCentre 2121 2121L 11 06 7 17 WD 4 Connection Diagram 4 of 5 Figure 1...

Page 224: ...Wiring Diagrams 7 18 11 06 FaxCentre 2121 2121L WD 5 Connection Diagram 5 of 5 Figure 1...

Page 225: ...that apply Excessive Smoke Describe quantity and duration of smoke Fire with open flames seen Electric shock to operator or service representative Physical injury illness to operator or service repres...

Page 226: ...Telephone Number Organization E Mail Mailing Address Date Report Submitted Instructions E mail or fax this completed form to EH S For incidents in Xerox Europe and Developing Markets East Middle East...

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