Xerox EC70, User Manual

Page: 123 / 182

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Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and ensure that you have removed
the jammed paper.
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The following table lists solutions to paper jams in the 2–sided unit, document feeder, and paper
trays.
Probable Causes Solutions
Unaccepted media of the wrong size, thickness,
or type is in use. Do not use unaccepted media. Use only Xerox-approved
media. For details, refer to
Accepted Media . Recheck the
paper path inside the module and remove all jammed
paper. Ensure that you do not have mixed media types in
the tray. Do not print envelopes, labels, extra
heavyweight, or gloss paper 2–sided.
Warped or wrinkled media is loaded in the tray.
The media is moist from humidity. Remove the media, smooth it out, and reload it. If it still
misfeeds, do not use that media. Remove the moist
media and replace it with new, dry media.
The documents loaded in the document feeder
exceed the maximum capacity allowed. Place fewer documents in the document feeder.
The document feeder guides are adjusted
improperly. Ensure the media guides fit snugly against the media
loaded in the document feeder.
The media is not correctly positioned in the tray Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in the
tray are set correctly.
The number of sheets in the tray exceeds the
maximum capacity allowed. Remove the excess paper and load paper below the fill
line.
The media guides are not correctly adjusted to
the media size. Adjust the media guides in the tray to match the size of
the media.
The label sheet is facing the wrong way in the
tray. Load the label sheets according to the instructions of the
manufacturer.
Envelopes are facing the wrong way in Tray 5
(Bypass). Load the envelopes facedown in Tray 5 (Bypass) with the
flaps closed, on the leading edge.
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When a jam occurs, the control panel touch screen displays an animated graphic that shows the
location of the jam.
To avoid damage, always remove misfed media gently, without tearing it. Try to remove the paper in
the direction that the paper would feed normally. Any piece of media left in the printer, whether large
or small, can obstruct the media path and cause further misfeeds. Do not reload media that has
misfed.
Xerox ® EC70 Color Copier/Printer
User Guide
123
Troubleshooting