Volume 1 / Print Engine - Troubleshooting
1
-
105
Printer Performance Problems
RAP 1-50
Inoperative Printer
The printer appears to be dead. When you switch on the printer, the Control Panel LEDs
do not light, the display remains blank, the Fuser Fan does not rotate, and the printer does
not warm-up
.
Table 1-79 3.1 Inoperative Printer
Step
Actions and Questions
Yes
No
1
AC POWER CORD INSPECTION
Inspect the AC Power Cord.
Is the AC Power Cord in good condition, and is
it plugged into the printer and is the other end
plugged into an AC wall outlet?
Go to step 2
Plug the AC
Power Cord
into the
printer and
into an AC
wall outlet
2
AC POWER CHECK
Measure the voltage at the AC wall outlet.
Is there approximately 110VAC (or 220VAC if
the printer is the 220VAC model) at the AC wall
outlet?
Go to step 3
Troubleshoot
the AC power
at the wall
outlet
3
AC INPUT CHECK
1. Remove the Rear Cover so you can access the
Ground Fault Interrupter (RRP 1-5).
2. Measure the voltage between P/J8-1 and P/J8-3 on
the Ground Fault Interrupter.
Is there approximately 110VAC (or 220VAC if
the printer is the 220VAC model) between
P/J8-1 and P/J8-3?
Go to step 4
Replace the
AC power
cord
4
AC OUTPUT CHECK
Measure the voltage between P/J7-1 and P/J7-2 on the
Ground Fault Interrupter.
Is there approximately 110VAC (or 220VAC if
the printer is the 220VAC model) between
P/J7-1 and P/J7-2?
Go to step 5
Replace the
Low Voltage
Power Supply
(RRP 1-67)
5
LOW VOLTAGE POWER 5VDC
CHECK
Measure the voltage between J400, pins 1, 2 & 3 (on the
Print Engine Controller Board) and frame ground.
Is there +5VDC between J400, pins 1,2 & 3 and
frame ground?
Go to step 6
Replace the
Low Voltage
Power Supply
Assembly
(RRP 1-67)
6
LOW VOLTAGE POWER 24VDC
CHECK
Measure the voltage between J400-8 (on the Print
Engine Controller Board) and frame ground.
Is there +24VDC between J400-8 and frame
ground?
Go to step 7
Replace the
Low Voltage
Power Supply
Assembly
(RRP 1-67)