Xerox DocuPrint N4025 User Manual Download

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Paper Jams

Chapter 5: Troubleshooting

❖

5-13

Stapl Fail H5-92

Power Off/On

The Staple Head did not switch ON within the specified time. Power OFF and
ON the printer.

Stapl Fail H5-93

Power Off/On

The Stapler Failed in the Front Corner position. Power OFF and ON the
printer.

Stapl Fail H5-94

Power Off/On

The Stapler Failed in the Front Straight position. Power OFF and ON the
printer.

Stapl Fail H5-95

Power Off/On

The Stapler Failed in the Rear Straight position. Power OFF and ON the
printer.

Stapl Fail H5-96

Power Off/On

The Stapler Ready Sensor did not go back ON after the staples were refilled,
or stapling was unsuccessful. Power OFF and ON the printer.

Stapl Fail H5-97

Power Off/On

The End Wall Sensor of the finisher did not go on ON or OFF within the
specified time. Power OFF and ON the printer.

Table 5.1

Paper Jam Messages

(continued)

Message

Description/Corrective Action

Table 5.1 Page 7 of 7

Summary of Contents for DocuPrint N4025

Page 1: ...The Xerox DocuPrint N3225 and N4025 Network Laser Printers User Guide...

Page 2: ...mpany MS MS DOS Windows NT Microsoft LAN Manager Windows 95 and Windows 98 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Incorporated TrueType is a trade...

Page 3: ...ety 5 Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 3 Printer Features 1 4 Paper Handling 1 4 Automatic Tray Sequencing 1 6 Connectivity 1 7 Page Description Languages 1 8 Edge to Edge Pri...

Page 4: ...oftware CD 1 20 Chapter 2 Loading Print Media 2 1 Selecting Print Media 2 2 Storing Paper 2 7 Loading Paper 2 8 Trays 1 2 and 3 if installed 2 9 Trays 4 and 5 in the 2 500 Sheet Feeder 2 14 50 Sheet B...

Page 5: ...ositions 3 38 Paper Output Exception Conditions 3 43 Chapter 4 Maintaining the Printer 4 1 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Standard Con...

Page 6: ...G 5 21 Clearing Area H 5 21 Clearing Tray 5 5 22 Clearing the Duplex Module 5 24 Solving Printing Problems 5 26 Solving Print Quality Problems 5 30 Additional Sources of Troubleshooting Assistance 5...

Page 7: ...otes The printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operation of y...

Page 8: ...nformation They are as follows When these symbols are used within a step they are smaller but equally important This symbol indicates particularly useful or helpful information about your printer This...

Page 9: ...rheat If you notice unusual noises or odors Power Off the printer immediately and disconnect the power cord from the electrical outlet Call the manufacturer or your dealer to correct the problem If yo...

Page 10: ...eate a dangerous situation Do not let dust accumulate on the printer use a slightly damp cloth to remove dust Use the supplies and cleaning materials only as directed in this manual Keep all these mat...

Page 11: ...ance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer Place the printer in a dust free area where the temperature range is 41 to 95oF 5 to...

Page 12: ...ials is 99 105 lbs 45 48 kg If you plan to move the printer always make sure that the print cartridge carrier is in its rest position To ensure this Power Off your printer before you Power Off your co...

Page 13: ...Tray Sequencing 1 6 Connectivity 1 7 Page Description Languages 1 8 Edge to Edge Printing 1 8 Automatic Language Sensing and Switching 1 8 Resolution 1 9 Fonts 1 9 Automatic Font Macro Saving 1 9 Prin...

Page 14: ...Printer 1 2 User Guide Printer Generated Reports 1 14 Printer Components 1 15 Printing a Configuration Sheet 1 18 Printer Documentation 1 19 Printed Documentation 1 19 Product CD 1 20 Printer Managem...

Page 15: ...lled First verify your exact equipment options before proceeding further If you see features described in this section that are not available with the equipment you have you can easily add them yourse...

Page 16: ...er output options as described below For a listing of supported media types and sizes refer to Acceptable media sizes and capacities for input trays page 2 4 and Acceptable media sizes and capacities...

Page 17: ...ollator sits on top of the Face down Bin Output can be directed to any one of its 10 bins and each bin has a capacity of 100 sheets of 20 lb paper There are two different Mailbox Sorter modes Mailbox...

Page 18: ...e stapling cartridge contains 5 000 staples Duplex Printing You can print two sided documents when you install the Duplex Module option Refer to the Supplies Options Guide for information about orderi...

Page 19: ...s USB 10 100Base T Ethernet Optional interfaces 10Base2 Ethernet Token Ring RS232 Serial Installing an optional network interface disables the on board 10 100Base T Ethernet interface Removing an opti...

Page 20: ...ecting this feature will cause PCL jobs printing to be shifted up to the top of the page and left to the edge of the page Automatic Language Sensing and Switching The printer can process both PCL and...

Page 21: ...ont and bitmap fonts There are 35 Intellifont fonts and 10 TrueType fonts resident in the printer Other fonts many be downloaded to system RAM Flash Memory or the optional hard disk PostScript 3 inclu...

Page 22: ...this limit is ignored Additional memory provides the following enhanced printer capabilities Additional font cache Additional download space for fonts macros and images Increased throughput for compl...

Page 23: ...enabled either via printer drivers or via a sequence of PJL commands Refer to Chapter 3 of the System Administrator Guide This feature requires the Hard Disk Drive option Proof Printing The printer a...

Page 24: ...If there is sufficient memory it will perform Raster Image Processing RIP only once and hold the rasterized pages in memory for use in printing each successive copy Rasterizing is a time consuming par...

Page 25: ...reduce the amount of electricity used The printer automatically turns those components back on when it receives a print job Using the printer s Control Panel menu system you can send the printer into...

Page 26: ...manent fonts downloaded to system memory The PS Font List shows the PostScript fonts that are currently available The list includes resident fonts fonts stored on the hard disk or downloaded to system...

Page 27: ...omponents Front View 1 Face up Output Bin 2 Door A 3 50 Sheet Bypass Feeder 4 Door B 5 Face down Output Bin 6 Power switch 7 Control Panel 8 Front cover 9 Paper Tray 1 10 Paper Tray 2 Rear View 1 Powe...

Page 28: ...Front View 1 10 bin Mailbox Collator 2 Face up Output Bin 3 Duplex Module 4 100 Envelope Feeder 5 2 500 Sheet Feeder with Paper Trays 3 4 and 5 Figure 1 3 Customer replaceable components Front View C...

Page 29: ...ng to Know Your Printer 1 17 Figure 1 4 Finisher components Front View 1 Transport Cover 2 Paper Transport 3 Staple Access Door 4 Unload Button 5 Output Bin 1 6 Output Bin 2 7 Output Bin 3 Top View 1...

Page 30: ...r is configured is to print a Configuration Sheet The following operator sequence from the printer Control Panel will cause a Configuration Sheet to be printed 1 Press Menu Up or Menu Down until you s...

Page 31: ...ick Install Guide which shows you how to get the printer up and running 2 This User Guide which provides you with the basic information needed to use your printer More detailed user information is con...

Page 32: ...age or pages of information that you are seeking you can print the page s that you need rather than print the entire chapter or the manual If you do not have a PDF reader on your system you can also i...

Page 33: ...ng Print Media 2 2 Storing Paper 2 7 Loading Paper 2 8 Trays 1 2 and 3 if installed 2 9 Trays 4 and 5 in the 2 500 Sheet Feeder 2 14 50 Sheet Bypass Feeder 2 17 100 Envelope Feeder 2 23 Automatic Tray...

Page 34: ...int media you can use with all input trays Table 2 2 on page 2 6 lists the capacities of the printer s output bins The printer supports paper weights as follows 17 75 lbs 64 200 g m2 via paper trays 1...

Page 35: ...y textured paper Paper that has already been printed on pre printed letterhead is allowed Wrinkled torn or bent paper Moist or wet paper Curled paper Paper with an electrostatic charge Glued paper Pap...

Page 36: ...F2 A5 148x210 mm LEF A6 105x148 mm SEF Statement 5 5x8 5 LEF B5 JIS 182x257mm LEF B4 JIS 257x364mm SEF Executive 7 25x10 5 LEF Letter 8 5x11 LEF Folio 8 5x13 SEF Legal 8 5x14 SEF Ledger 11x17 SEF Capa...

Page 37: ...dth 110 297mm 3 9 11 7 Length 148 432mm 5 8 17 Capacity3 500 500 tray 1000 tray 50 100 1 For acceptable media sizes for use with Duplex Module see Table 2 3 on page 2 26 2 SEF Short Edge Feed LEF Long...

Page 38: ...A6 105x148 mm Statement 5 5x8 5 B5 JIS 182x257mm B4 JIS 257x364mm 1 Executive 7 25x10 5 Letter 8 5x11 Folio 8 5x13 1 Legal 8 5x14 1 Ledger 11x17 1 Envelopes COM 10 4 1x9 5 Monarch 3 8x7 5 DL110x220mm...

Page 39: ...ures optimum print quality and trouble free printer options Store the paper on a flat surface in a relatively low humidity environment Avoid storing paper in such a way as to cause wrinkling bending c...

Page 40: ...age 2 14 The 50 Sheet Bypass Feeder in the printer see page 2 17 The optional 100 Envelope Feeder see page 2 23 Do not attempt to load paper during printing into a tray that is currently in use Do not...

Page 41: ...lb 80 g m2 paper each Refer to the section Selecting Print Media page 2 2 for acceptable paper sizes and weights 1 Pull out the tray Tray 1 is shown until it stops 2 Prepare a stack of paper making su...

Page 42: ...guide all the way until it stops 5 Place the paper in the tray between the guides see Figure 2 1 on page 2 12 and Figure 2 2 on page 2 13 for orientation Do not stack paper above the indicated mark 6...

Page 43: ...in the guide hole on the bottom of the tray and that both the side and width guides are set correctly for the size of paper you are using 9 If changing paper size you may want to insert the correct pa...

Page 44: ...Figure 2 1 Trays 1 2 3 paper orientation long edge feed Top View 1 Duplex printing 2 Simplex printing Load the following paper sizes with the long edge on the left leading into the printer Letter Sta...

Page 45: ...w 1 Duplex printing 2 Simplex printing Load the following paper sizes with the short edge on the left leading into the printer Legal Folio Ledger A3 B4 JIS The paper in this illustration looks like le...

Page 46: ...500 Sheet Feeder hold up to 1 000 sheets of 20 lb 80 g m2 paper each in A4 Letter and Executive size only The following procedure uses Tray 4 as an example but can be used for Tray 5 as well 1 Pull o...

Page 47: ...pter 2 Loading Print Media 2 15 3 Place paper in the tray against the left side refer to Figure 2 3 on page 2 16 for orientation Slide back the stop Do not stack paper above the indicated mark 4 Push...

Page 48: ...Duplex printing 2 Simplex printing Load the following sizes with the long edge on the left leading into the printer Letter Executive A4 Top View Tray 5 1 Duplex printing 2 Simplex printing Load the f...

Page 49: ...able media sizes and weights 1 If necessary pull out the extension tray to fit the length of paper to be used 2 Place the paper along the right side of the Bypass Feeder refer to Figure 2 4 on page 2...

Page 50: ...ar as it can go into the printer 5 When finished printing from the Bypass Feeder remove any remaining paper from the tray and push back the extension tray if necessary as paper will be fed from the By...

Page 51: ...nt Media 2 19 Figure 2 4 50 Sheet Bypass Feeder paper orientation long edge feed Top View 1 Simplex printing 2 Duplex printing Load the following paper sizes with the long edge leading into the printe...

Page 52: ...r Guide Figure 2 5 50 Sheet Bypass Feeder paper orientation short edge feed Top View 1 Simplex printing 2 Duplex printing Load the following paper sizes with the short edge leading into the printer Le...

Page 53: ...orientation1 Top View 1 Com 10 DL or Monarch Envelope 2 C5 Envelope 1 Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack an...

Page 54: ...ser Guide Figure 2 7 50 Sheet Bypass Feeder Transparency orientation Top View 1 Transparency The stripe must be on the leading edge of the transparency The rough side of the transparency is up and the...

Page 55: ...repare a stack of envelopes making sure all flaps are closed and the envelopes are not stuck together 2 Lift the envelope stopper and insert the stack with the flap side up and the long edges leading...

Page 56: ...e correct paper size and type If the paper size and type specified in your software application does not match the size paper loaded in the current paper tray the printer automatically searches the ne...

Page 57: ...o load the requested paper size and type in the appropriate tray After the tray is loaded printing continues If the request is for paper that is not configured in the printer you are prompted to load...

Page 58: ...4 on page 2 19 for the proper orientation of drilled paper and letterhead when printing duplex Table 2 3 Paper sizes used with the Duplex Module Paper Size Weight A3 297 x 420 mm 17 28 lb 64 105g m2...

Page 59: ...Features 3 5 Using the Control Panel 3 9 The Display 3 10 The Indicator Lights 3 11 The Keys 3 12 Menu Options 3 14 Printing a Password Job 3 28 Deleting a Password Job 3 29 Generating a Printer Repor...

Page 60: ...drivers to control the printer s output The features of the printer s Control Panel and its use to generate printer reports such as the Configuration Sheet For information on network specific printin...

Page 61: ...he printer drivers The way these features are accessed depends on both the printer driver that you are using and your computer s operating system Your printer supports the PCL printer drivers listed i...

Page 62: ...such as the Hard Drive and 2500 Sheet Feeder These settings are displayed under the driver s Printer Configuration tab If you are not certain which options your printer will support you can check by...

Page 63: ...size orientation and media Select the number of copies Select collating Select stapling for jobs sent to the Finisher Table 3 3 on page 3 6 lists a general overview of other features supported by you...

Page 64: ...0 C C C C C C C C PCL 6 Windows 95 98 C C C C C C N C Windows NT 4 0 C C C C C C N C PostScript Windows 95 98 C C C C C C N C Windows NT 4 0 C C C C C C N C MAC PS N N N N N N N N OS 2 PS N N N N N N...

Page 65: ...scribed in the section Deleting a Password Job page 3 29 Proof Printing Use this feature when you have a job with multiple copies but want to check the first copy before proceeding with the remainder...

Page 66: ...the edge due to mechanical and physical restraints N Up This feature forces the printer to print N number of pages on a single physical sheet of paper It is useful for previewing a document s layout W...

Page 67: ...printer settings and printer defaults to control how it operates It allows you to print reports and password protected pages stored on the optional hard drive As shown in Figure 3 1 your printer s Con...

Page 68: ...warming up This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents a hierarchy of...

Page 69: ...5 and 300 seconds The default value is 30 seconds When lit you can print a partial page by entering the Job menu scrolling to the Form Feed item and pressing Enter When not in the menu system a parti...

Page 70: ...If the printer is offline and not in the menu system brings the printer online If the printer is offline and in the menu system exits the menu system and brings the printer online Menu Up If not in t...

Page 71: ...s for the current item from top to bottom and displays the default value for the current item When setting a numeric value decreases the value by the step amount It is subject to auto repeat if held d...

Page 72: ...settings a System Administrator s task specific details of the menu items and their values are contained in the System Administrator Guide on the product CD In addition the System Administrator Guide...

Page 73: ...e ejected when the Form Feed LED is on Restart Printer Re boots the printer as if the power was cycled but bypasses power on diagnostics Password Menu Allows you to print or delete proof jobs or secur...

Page 74: ...2 Tray 3 Type2 Defines the type of paper installed in Tray 3 Tray 4 Type2 Defines the type of paper installed in Tray 4 Tray 5 Type2 Defines the type of paper installed in Tray 5 Tray Sequence Define...

Page 75: ...t Size Sets the point size of the default font in PCL when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set used in PCL Orientation...

Page 76: ...ze and or type is not loaded Policy Timeout Directs the printer as to how long to wait before taking the action defined by the setting of the Page Policy item Print Quantity Sets multiple copies of ea...

Page 77: ...jobs Staple Mode Selects the default staple position when the Finisher is installed Print PS Errors Controls the use of the built in PostScript error handler or debugger Power Saver Defines a period o...

Page 78: ...al communications through the parallel port Serial Menu Allows you to set options for the serial port connection and appears only if the optional serial port is installed Port Enable Enables or disabl...

Page 79: ...u to set options for the Ethernet port connection LPR Enable Enables or disables the Ethernet LPR protocol LPR Banner Enables or disables the LPR banner sheet LPR PDL Sets the default Print Descriptio...

Page 80: ...ables the Ethernet HTTP Server protocol IP Address Res Sets the method used to resolve assign the IP address including Sub Net mask and default gateway IP Address Sets the four byte IP address This it...

Page 81: ...DLC LLC PDL Sets the default emulation for the Token Ring DLC LLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable Enables or disables the Token Ring N...

Page 82: ...the IP Address Res is set to static Sub Net Mask Sets the four byte Sub Net Mask address This item appears only if the IP Address Res is set to static Default Gateway Sets the four byte Default Gatew...

Page 83: ...ript Novell Mode Sets the PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval Sets the rate in seconds at which the PServer issues polling...

Page 84: ...s a page showing the structure of the Control Panel Menu Tree Test Print Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Direct...

Page 85: ...defaults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed Disk Initialize Initializes the...

Page 86: ...ress Menu Up or Menu Down until you see 2 Press Item Up or Item Down and you will see 3 Enter the job s numeric password and you will see 4 Press Enter to print all jobs OR Press Item Up and Item Down...

Page 87: ...ss Item Up or Item Down and you will see 3 Enter the job s numeric password and you will see 4 Press Value Up or Value Down and you will see 5 Press Enter to delete all jobs OR Press Item Up and Item...

Page 88: ...List PostScript Font List Menu Map Test Print Disk Directory if the optional hard drive is installed Fault History To print one of these reports follow these steps 1 At the Control Panel press Menu U...

Page 89: ...Mode Each mailbox bin can be addressed individually using the job destination functionality contained in the printer driver Sorter Destination Mode The mailbox works like a copier sorter when multipl...

Page 90: ...abel paper for duplex jobs To print duplex select it in your printer driver when you set printer properties for all jobs or when you print a document for a specific job To ensure that duplex jobs prin...

Page 91: ...ure 3 2 Duplex binding orientation and Control Panel menu settings Portrait Orientation Set Duplex to Long Edge Portrait Orientation Set Duplex to Short Edge Landscape Orientation Set Duplex to Long E...

Page 92: ...tem in sets of three for a total of 15 000 staples per package The finisher comes with one staple cartridge of 5 000 staples Capacity Handling The finisher is programmed to ensure that there is enough...

Page 93: ...n page 3 37 for supported paper sizes Output Destination With a finisher installed the user may select the following output destinations Face Down Bin Face Up Bin Finisher Bin 1 Finisher Bin 2 and Fin...

Page 94: ...s selected the bins are raised to the highest position In the interest of safety they will only remain in this position for one minute following the last page delivered to Bin 3 After one minute the b...

Page 95: ...stack Table 3 7 lists the supported paper sizes and the maximum capacity for each bin based upon whether the output is unstapled or stapled Table 3 7 Maximum Capacity Per Bin Paper Size Capacity Unst...

Page 96: ...illustrates the approximate position of staples for Letter Statement B5 JIS and Executive paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the lef...

Page 97: ...osition of staples for A4 paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the left hand column Figure 3 4 Stapling positions for A4 paper Stapling...

Page 98: ...ion of staples for A5 paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the left hand column Figure 3 5 Stapling positions for A5 paper Stapling Pos...

Page 99: ...position of staples for A3 paper in Portrait Landscape and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column Figure 3 6 Stapling positions for A3 paper Stapling P...

Page 100: ...les for Ledger Legal B4 JIS and Folio paper in Portrait Landscape and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column Figure 3 7 Stapling positions for Ledger Le...

Page 101: ...utput is sent to the destination bin Stapling is selected but the staple cartridge is empty or not installed An Out of Staples message appears and printing continues Finisher bin is full Diverts outpu...

Page 102: ...Using the Finisher 3 44 User Guide...

Page 103: ...the Printer C h a p t e r 4 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Standard Configuration 4 4 Duplex Configuration 4 7 Replacing the Maintena...

Page 104: ...r in your printer See the System Administrator Guide on the Product CD ROM for procedures and cautions Cleaning the Printer For optimum performance do not place the printer near vents or dust producin...

Page 105: ...4 7 Do not expose the Laser Print Cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the photosensitive imaging drum Do not open the drum s...

Page 106: ...a standard configuration printer 1 Open Door A 2 Open the front cover which is spring loaded you must hold it open or else it will shut 3 Remove the Laser Print Cartridge by lifting the amber handle...

Page 107: ...paper sheet from the drum shutter 5 Hold the Laser Print Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside 6 Hold the amber handle with one hand and gently...

Page 108: ...the sealing tape straight out in the direction of the arrow If the tape is pulled out at an angle it may break 8 Close the front cover and Door A When closing Door A follow the instruction label on th...

Page 109: ...Duplex Module installed 1 Open the Duplex Module by pulling on its latch 2 Open Door A 3 Open the front cover which is spring loaded you must hold it open or else it will shut 4 Remove the Laser Prin...

Page 110: ...tally and gently shake it 5 to 6 times to evenly distribute the toner inside 7 Hold the amber handle with one hand and gently push the Laser Print Cartridge all the way into the printer Do not touch a...

Page 111: ...artridge Chapter 4 Maintaining the Printer 4 9 9 Close the front cover and Door A When closing Door A follow the instruction label on the door for the correct location at which to push the door closed...

Page 112: ...ives of 300 000 impressions Printing can continue beyond this point However to ensure optimum print quality the Maintenance Kit should be replaced as soon as possible after 300 000 impressions from th...

Page 113: ...Finisher 1 Open the access door on the side of the Finisher Staple replacement and jam clearance instructions are also displayed on the panel behind the access door 2 Place one hand under the cartridg...

Page 114: ...set of staples into the cartridge and pull the tab to release the packaging Make sure the arrows on the package of staples face up 5 Slide the full Staple Cartridge into the Finisher until it snaps i...

Page 115: ...or Messages 5 5 Paper Jams 5 6 What Causes a Paper Jam 5 6 Clearing Paper Jams 5 6 Clearing Area A Without Duplex Module 5 14 Clearing Area A With Duplex Module 5 16 Clearing Area B 5 18 Clearing Area...

Page 116: ...Troubleshooting 5 2 User Guide Solving Printing Problems 5 26 Solving Print Quality Problems 5 30 Additional Sources of Troubleshooting Assistance 5 38...

Page 117: ...oubleshooting by checking for possible hardware software and printer maintenance problems Be sure to observe the safety guidelines and recommendations provided in the Safety Notes Do not use tools or...

Page 118: ...ers An improperly seated tray or an open cover will prevent printing You can avoid these problems by regularly taking the following precautions Insert media trays properly and securely Keep covers sec...

Page 119: ...resolve the fault Attention messages do not result in printer shutdown but warn of action that should be taken to avert a shutdown The two line display of the Control Panel provides information about...

Page 120: ...the jam is cleared and printing resumes What Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Chapter 2 Loading Print Media The paper stock is in poo...

Page 121: ...ring Area A Without Duplex Module page 5 14 or Clearing Area A With Duplex Module page 5 16 Then reset Tray 1 Clear Area B Reset Tray 2 A paper jam has occurred in Area B Clear Area B page 5 18 Then r...

Page 122: ...Module page 5 16 Then clear Areas B and C page 5 18 Clear Area A B C Reset Tray 5 A paper jam has occurred in Areas A B and C First use one of the following procedures to clear Area A Clearing Area A...

Page 123: ...Fin Fail H5 81 Power Off On Problem with finisher eject clamp Power off the printer Then power it back on again Fin Fail H5 82 Power Off On Finisher tamper home sensor problem Power off the printer Th...

Page 124: ...age 5 16 Paper Jam Clear Areas A B A paper jam has occurred in Areas A and B Use one of the following procedures to clear Area A Clearing Area A Without Duplex Module page 5 14 or Clearing Area A With...

Page 125: ...Area E page 5 20 Paper Jam Clear Area F A paper jam has occurred in Area F Clear Area F page 5 20 Paper Jam Clear Area G A paper jam has occurred in Area G Clear Area G page 5 21 Paper Jam Clear Area...

Page 126: ...e Output Finisher Bin 3 Finisher Bin 3 is full Remove the output from Bin 3 Remove Output From Finisher All three finisher bins are full Remove the output from all three bins Slide In Finisher The fin...

Page 127: ...n Power OFF and ON the printer Stapl Fail H5 95 Power Off On The Stapler Failed in the Rear Straight position Power OFF and ON the printer Stapl Fail H5 96 Power Off On The Stapler Ready Sensor did no...

Page 128: ...A when the Control Panel display reads Clear Area A and the printer does not have the Duplex Module installed 1 Remove the Face up Bin by lifting it up and out 2 Open Door A 3 Remove any jammed paper...

Page 129: ...the same time press it in and turn it until the paper is adequately out and easy to pull Never touch the Fuser area where a label indicating high temperature is located C If the paper jammed in Area...

Page 130: ...e Control Panel display reads Clear Area A and there is a Duplex Module installed on the printer 1 Remove any paper from the Face up Tray then open the Duplex Module 2 Open Door A 3 Remove any jammed...

Page 131: ...the same time press it in and turn it until the paper is adequately out and easy to pull Never touch the heater area where a label indicating high temperature is located C If the paper jammed in Area...

Page 132: ...et Feeder when the Control Panel display reads Clear Area C 1 Open Door B and remove any jammed paper For easier access to Door B you can fold up the 50 Sheet Bypass Feeder shown at left or pull out t...

Page 133: ...Troubleshooting 5 19 Clearing Area D Follow the procedure below to clear a paper jam from Area D Mailbox Collator when the Control Panel display reads Clear Area D 1 Open Door D 2 Remove any jammed p...

Page 134: ...elow when the Control Panel display reads Paper Jam Clear Area F 1 Lift the plastic roll cover under the paper transport using the tab as indicated Remove any paper under the roll cover Release the ro...

Page 135: ...s Paper Jam Clear Area G Clearing Area H Follow the procedure below when the Control Panel display reads Paper Jam Clear Area H 1 Raise the cover of the Door G and remove any jammed paper 2 Close Door...

Page 136: ...from Tray 5 of the 2 500 Sheet Feeder when the Control Panel display reads Reset Tray 5 1 Open Door C and remove any jammed paper Then close Door C 2 Open and remove Tray 3 by lifting the tray from th...

Page 137: ...s Chapter 5 Troubleshooting 5 23 3 Open Trays 4 and 5 Carefully remove any jammed paper Reseat the paper in the trays 4 Lift the Tray 5 transport and carefully remove any jammed paper then close Trays...

Page 138: ...de Clearing the Duplex Module Follow the procedure below to clear a paper jam from the Duplex Module when the Control Panel display reads Clear Duplx Unit 1 Open the Duplex Module 2 Open the inside co...

Page 139: ...Paper Jams Chapter 5 Troubleshooting 5 25 3 Remove any jammed paper in the direction of the arrow 4 Close the inside cover of the Duplex Module then close the Duplex Module...

Page 140: ...network the printer is connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it i...

Page 141: ...in your command sequence operator A missing downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine w...

Page 142: ...ostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer 3 Set the Print PS Errors item in the System Menu to On and re send the job If an...

Page 143: ...re send the job Asking for features not available can cause a configuration error If the job still does not print and an error page was not printed the job may require additional memory For a PCL job...

Page 144: ...listed in this table or if you are concerned about any other aspect of printer operation contact your dealer Table 5 3 Print quality problems Problem Possible Cause s Corrective Action s Light faint...

Page 145: ...ceived from computer Print a Test Print If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank...

Page 146: ...Print Cartridge Vertical line deletions Localized print deletions forming narrow lines running in the direction of paper movement Laser Print Cartridge not installed correctly Remove then re install...

Page 147: ...eaks Black lines running across the print parallel to the direction of paper movement Defective Laser Print Cartridge or the cartridge is at its end of life Replace the Laser Print Cartridge Defective...

Page 148: ...paper path Print several blank sheets of paper to remove any toner accumulations Defective Laser Print Cartridge or the cartridge is at its end of life Replace the Laser Print Cartridge Dark spots mar...

Page 149: ...rt Center for information See Installing the Maintenance Kit page 4 9 for removal and installation instructions Wrinkled prints Prints are wrinkled creased or torn Poor paper condition Inspect replace...

Page 150: ...ect replace the paper stock Paper is damp Replace the paper stock Random deletions Random light areas and deletions Poor paper condition Inspect replace the paper stock Paper is damp Replace the paper...

Page 151: ...mage with inadequate memory Refer to the User Guide for memory requirements Broken Page Page Too Complex The printed image is missing all of the image print after a straight line The printer tried to...

Page 152: ...ter an error message problem or print defect that you are unable to correct by using your User Guide or the On Line Help system you may need to contact your System Administrator or refer to the System...

Page 153: ...Appendix A Printer Specifications A 1 Printer Specifications A p p e n d i x A...

Page 154: ...0 000 impressions for 40 ppm printer Nominal Voltage 90 132 V or 198 254 V Nominal Frequency 50 60 Hz Power Consumption Less than 1180 W 110 V or 1243 W 220 V during operation Power Saver mode operati...

Page 155: ...mory PCL 5e emulation PCL 6 emulation PostScript 3 Ethernet 10 100BaseT SNMP IEEE 1284 Parallel Interface USB Interface Internet Printing Protocol IPP software HTTP Web Server E Mail Received by Print...

Page 156: ...Feeder with one 500 sheet tray adjustable and two 1 000 sheet trays Letter Executive or A4 only Duplex Module 10 Bin Mailbox Collator 100 Envelope Feeder Finisher Stapler Token Ring Interface Card 10B...

Page 157: ...nd Certifications B 1 Notices and CertificationsA p p e n d i x B FCC Notices USA B 2 Radio Frequency B 2 Certifications Canadian B 5 60 HZ 115V B 5 European Markets B 6 EN55022 B 7 Safety Extra Low V...

Page 158: ...e radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will n...

Page 159: ...A digital device pursuant to Part 15 of the FCC Rules BASE PRINTER WITH FINISHER STAPLER OPTION This printer has been tested and found to comply with the limits for a Class A digital device pursuant...

Page 160: ...t from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television inter...

Page 161: ...ns Canadian Appendix B Notices and Certifications B 5 Certifications Canadian 60 HZ 115V The equipment is listed by the Underwriters Laboratories UL 1950 certified by Canadian Standards Association CS...

Page 162: ...aws of the Member States related to equipment designated for use within certain voltage limits Council Directive 89 336 EC approximation of the laws of the Member States related to electromagnetic com...

Page 163: ...FACE CARD This becomes a Class A product with either of these options installed BASE PRINTER WITH FINISHER STAPLER OPTION This becomes a Class A product with this option installed EN55022 Configuratio...

Page 164: ...ystem ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories attached to th...

Page 165: ...ed trays bins 2 4 2 6 A5 size paper Dimensions 2 4 2 6 Supported trays bins 2 4 2 6 A6 size paper Dimensions 2 4 2 6 Supported trays bins 2 4 2 6 B Bias Transfer Roll BTR Also see Maintenance Kit Loca...

Page 166: ...emulation Description 3 3 PostScript Description 3 4 Usage Defining secure jobs 1 11 Setting Draft Mode 1 9 Setting duplex printing 2 26 Setting output destination 3 31 Duplex Module Also see Duplex...

Page 167: ...ed trays bins 2 4 2 6 Letter size paper Dimensions 2 4 2 6 Supported trays bins 2 4 2 6 M Mailbox See 10 bin Mailbox Collator Maintenance Kit Bias Transfer Roll 4 10 Description 4 10 Feedrolls 4 10 Fu...

Page 168: ...ions A 2 A 4 Troubleshooting See Troubleshooting Printer drivers See Drivers Proof Printing 1 11 S Secure Printing 1 11 Send Once RIP Once Print Many 1 12 Statement size paper Dimensions 2 4 2 6 Suppo...

Page 169: ...on printer 1 16 Paper sizes supported 2 6 Using 3 31 100 Envelope Feeder Capacity 2 4 2 5 Envelope orientation 2 21 2 22 Envelope sizes supported 2 4 Loading envelopes 2 23 Location on printer 1 16 2...

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