Xerox C235, User Manual, Page: 241 / 298

Issues with supplies
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There is a mismatch error between the printer region and the cartridge region. To correct this
problem, purchase a cartridge with the correct region that matches the printer region, or purchase a
worldwide cartridge.
To locate the region settings of the printer and print cartridge, print the Print Quality Test Pages. From
the control panel, navigate to:
Settings > Troubleshooting > Print Quality Test Pages .
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and print cartridge regions
Region
Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries,
Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
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The printer has detected a non-Xerox supply installed in the printer.
Your Xerox printer is designed to function best with genuine Xerox supplies. Use of third-party
supplies can affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Xerox supplies and can deliver unpredictable results if
third-party supplies are used. Imaging component usage beyond the intended life may damage your
Xerox printer or associated components.
Warning: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies in your
printer, press and hold X and OK simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer
and install a genuine Xerox supply or part. For more information, refer to
Using Genuine Xerox
Supplies .
Xerox ® C235 Color Multifunction Printer
User Guide
241
Troubleshoot a problem