Xerox C230, User Manual, Page: 140 / 194

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• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages . For non-touch-screen printer models,
press OK to navigate through the settings.
• If horizontal dark lines keep appearing on the prints, then see the Repeating defects topic.
Action Yes No
Step 1
a. Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control panel.
Navigate to Settings > Paper > Tray Configuration > Paper
Size/Type .
b. Print the document.
Do dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a. Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b. Print the document.
Do dark lines appear on prints?
Go to step 3. The problem is
solved.
140
Xerox ® C230 Color Printer
User Guide
Troubleshoot a problem