Xerox B310, User Manual, Page: 128 / 192

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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages . For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the paper curled?
Go to step 2. The problem is solved.
Step 2
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the paper curled?
Go to step 3. The problem is solved.
Step 3
1 Adjust the guides in the tray to
the correct position for the
paper loaded.
2 Print the document.
Is the paper curled?
Go to step 4. The problem is solved.
Step 4
1 Depending on your operating
system, specify the paper size
and paper type from the
Go to step 5. The problem is solved.
128
Xerox ® B310 Printer
User Guide
Troubleshoot a Problem