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Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel,

navigate to

Settings > Troubleshooting > Print Quality Test Pages

. For non-touch-screen

printer models, press

OK

to navigate through the settings.

136

Xerox

®

B230 Printer

User Guide

Troubleshoot a problem

Summary of Contents for B230

Page 1: ...Version 1 0 June 2021 702P08625 Xerox B230 Printer User Guide...

Page 2: ...trator and McAfee ePO are trademarks or registered trademarks of McAfee Inc in the United States and other countries Microsoft Windows Vista Windows Windows Server and OneDrive are registered trademar...

Page 3: ...s 26 3 Set Up Install and Configure 27 Selecting a Location for the Printer 28 Attaching Cables 29 Loading Paper and Specialty Media 30 Setting the Paper Size and Type 30 Configuring Universal Paper S...

Page 4: ...ing from a Mobile Device Using Wi Fi Direct 49 Printing a Font Sample List 51 Placing Separator Sheets between Copies 52 Canceling a Print Job 53 From the Printer Control Panel 53 From the Computer 53...

Page 5: ...hooting 91 7 Maintain the Printer 93 Checking the Status of Supplies 94 Configuring Supply Notifications 95 Setting Up E mail Alerts 96 Viewing Reports 97 Ordering Supplies 98 Using Genuine Xerox Supp...

Page 6: ...ut Tray 158 Paper Jam in the Manual Feeder 158 Paper Feed Problems 160 Envelope Seals When Printing 160 Collated Printing Does Not Work 161 Paper Frequently Jams 162 Jammed Pages Are Not Reprinted 163...

Page 7: ...Xerox B230 Printer User Guide 7 North America 175 Xerox Green World Alliance 176 Waste from Electrical and Electronic Equipment WEEE Directive 177 India E Waste notice 177 Table of Contents...

Page 8: ...8 Xerox B230 Printer User Guide Table of Contents...

Page 9: ...0 Product Statements 11 Maintenance Safety 14 Consumable Information 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the foll...

Page 10: ...uld injure you Different types of statements include CAUTION POTENTIAL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT SURFACE Indicates a risk...

Page 11: ...TION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furni...

Page 12: ...hat there is adequate clearance around the printer CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touchin...

Page 13: ...on and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits To avoid high ozone concentration levels during extensive usage install...

Page 14: ...ws Customer service items are not located behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner Sweep slowly to minimize generation of...

Page 15: ...This can increase the risk of skin or eye contact Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never...

Page 16: ...16 Xerox B230 Printer User Guide Safety...

Page 17: ...erox B230 Printer User Guide 17 2 Learn About the Printer This chapter contains Printer Configuration 18 Using the Control Panel 19 Understanding the Status of the Indicator Light 20 Selecting Paper 2...

Page 18: ...Printer Configuration 1 Control Panel 2 Power Button 3 Manual Feeder 4 250 Sheet Tray 5 Standard Output Tray 18 Xerox B230 Printer User Guide Learn About the Printer...

Page 19: ...menus or move between screens and menu options Increase the numeric value of a setting 5 Back button Return to the previous screen 6 Stop or Cancel button Stop the current job 7 Menu button Access th...

Page 20: ...ep mode Blue The printer is on or ready Blinking blue The printer is processing data Blinking red The printer requires user intervention Power Button Light Printer Status Off The printer is off ready...

Page 21: ...ssive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditio...

Page 22: ...age greater than 2 3 mm 0 9 in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers...

Page 23: ...rface Do not store anything on top of individual paper packages Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper cle...

Page 24: ...215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Folio 215 9 x 330 3 mm 8 5 x 13 in Universal 98 x 148 mm 3 9 x 5 8 in to 216 x 356 mm 8 5 x 14 in X X Universal 105 x 148 mm 4 1 x 5 8 i...

Page 25: ...98 4 x 162 mm 3 87 x 6 38 in to 176 x 250 mm 6 93 x 9 84 in X X S Su up pp po or rt te ed d P Pa ap pe er r T Ty yp pe es s Note Labels envelopes and card stock always print at reduced speed Paper Ty...

Page 26: ...Heavy Recycled S Su up pp po or rt te ed d P Pa ap pe er r W We eiig gh ht ts s 250 sheet Tray Manual Feeder Two sided Printing 60 105g m 16 28 lb bond 60 200g m 16 54 lb bond 60 105g m 16 28 lb bond...

Page 27: ...stall and Configure This chapter contains Selecting a Location for the Printer 28 Attaching Cables 29 Loading Paper and Specialty Media 30 Installing and Updating Software Drivers and Firmware 33 Netw...

Page 28: ...tandard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct ai...

Page 29: ...easily accessible CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning To avo...

Page 30: ...e setting in the duplex unit is set to A4 For two sided printing on letter legal Oficio or folio size paper make sure that the paper size setting in the duplex unit is set to Letter C Co on nf fiig gu...

Page 31: ...snugly against the paper Load letterhead face down with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead face up with the bottom edge of the sheet toward t...

Page 32: ...et of paper with the printable side face up Load letterhead with the printable side face up and the top edge entering the printer first for one sided printing Load letterhead with the printable side f...

Page 33: ...er r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive then double click the Setup exe instal...

Page 34: ...tall the print driver click Next 12 If needed set the printer as the default printer Note Before you select Share Printer contact your system administrator 13 To send a test page to the printer click...

Page 35: ...vers 5 xx x dmg or pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation location click Install...

Page 36: ...nter the IP address of the printer 7 In the Name field enter a name for the printer 8 From the Use list choose Select a driver to use 9 From the printer software list select the print driver for your...

Page 37: ...rs 1 Open a web browser and then type the printer IP address in the address field View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by per...

Page 38: ...e screen touch Settings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the display U Us siin ng g t th he e p pe er rs so on na all iid de en nt tii...

Page 39: ...to Android mobile devices 1 From the mobile device go to the settings menu 2 Enable Wi Fi and then tap Wi Fi Direct 3 Select the printer Wi Fi Direct name 4 Confirm the connection on the printer cont...

Page 40: ...h he e W Wii F Fii N Ne et tw wo or rk k 1 From the printer control panel navigate to Settings Network Ports OK Network Overview OK Active Adapter OK Standard Network OK 2 Follow the instructions on t...

Page 41: ...Printing the Menu Settings Page 1 From the control panel navigate to Settings Reports OK 2 Select Menu Settings Page and then press OK Xerox B230 Printer User Guide 41 Set Up Install and Configure...

Page 42: ...42 Xerox B230 Printer User Guide Set Up Install and Configure...

Page 43: ...Xerox B230 Printer User Guide 43 4 Secure the printer This chapter contains Erasing Printer Memory 44 Restoring Factory Default Settings 45 Statement of Volatility 46...

Page 44: ...settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device OK Maintenance OK Out of Service Erase OK Sanitize all information on nonvolati...

Page 45: ...tory Default Settings 1 From the control panel navigate to Settings Device OK Restore Factory Defaults OK Restore all settings OK 2 Select Yes and then press OK Xerox B230 Printer User Guide 45 Secure...

Page 46: ...ile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circums...

Page 47: ...uide 47 5 Print This chapter contains Printing from a Computer 48 Printing from a Mobile Device 49 Printing a Font Sample List 51 Placing Separator Sheets between Copies 52 Canceling a Print Job 53 Ad...

Page 48: ...and envelopes set the paper size and type in the printer before printing the document 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Print...

Page 49: ...pple devices to an AirPrint certified printer Make sure that the Apple device and the printer are connected to the same network If the network has multiple wireless hubs then make sure that both devic...

Page 50: ...3 Select a printer and then adjust the settings if necessary 4 Print the document 50 Xerox B230 Printer User Guide Print...

Page 51: ...Printing a Font Sample List 1 From the control panel navigate to Settings Reports OK Print OK Print Fonts OK 2 Select PCL Fonts and then press OK Xerox B230 Printer User Guide 51 Print...

Page 52: ...lacing Separator Sheets between Copies 1 From the control panel navigate to Settings Print OK Layout OK Separator Sheets OK Between Copies OK 2 Print the document 52 Xerox B230 Printer User Guide Prin...

Page 53: ...ancel 2 Select a print job to cancel and then press OK F Fr ro om m t th he e C Co om mp pu ut te er r 1 Depending on the operating system do either of the following Open the printers folder and then...

Page 54: ...Adjusting Toner Darkness 1 From the control panel navigate to Settings Print OK Quality OK Toner Darkness 2 Adjust the setting and then press OK 54 Xerox B230 Printer User Guide Print...

Page 55: ...Xerox B230 Printer User Guide 55 6 Use printer menus This chapter contains Menu map 56 Device 57 Print 64 Paper 69 Network Ports 71 Security 85 Reports 90 Troubleshooting 91...

Page 56: ...view Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings USB Restrict external network access Security Login Methods Certificate Management Login Restrictions C...

Page 57: ...nt Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone GMT Network Time Protocol Enable NTP NTP Server Configure the printer date and time Paper Sizes...

Page 58: ...isk next to a value indicates the factory default setting R Re em mo ot te e O Op pe er ra at to or r P Pa an ne ell Menu Item Description External VNC Connection Connect an external Virtual Network C...

Page 59: ...ail settings of the printer Note This menu item appears only in the Embedded Web Server Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically Error Prevention Auto...

Page 60: ...awake after printing Enter Sleep Mode after printing Set the printer to stay in Ready mode or return to Sleep mode after printing Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the pri...

Page 61: ...age Off Only for unknown sizes Always Display a message to select paper size and type after inserting the tray Tray Configuration A5 Loading Short Edge Long Edge Specify the page orientation when load...

Page 62: ...point size value below which the high frequency screens are used when printing font data Print Configuration Print Density Disabled 1 5 3 Adjust the toner density when printing documents Device Opera...

Page 63: ...rase all shortcuts and shortcut settings is available only in some printer models A Ab bo ou ut t t th hiis s P Pr riin nt te er r Menu Item Description Xerox Asset Tag The maximum length is 32 charac...

Page 64: ...copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Specify the paper source for the separato...

Page 65: ...PCL Emulation Set the printer language Print All Order Alphabetical Newest First Oldest First Specify the order you choose to print all held and confidential jobs Note An asterisk next to a value ind...

Page 66: ...for fixed or monospaced fonts Note Pitch refers to the number of fixed space characters in a horizontal inch of type Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orie...

Page 67: ...Set the time in seconds for the printer to end a print job after it has been idle Note This menu item appears only when Print Timeout is enabled Note An asterisk next to a value indicates the factory...

Page 68: ...Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting 68 Xerox B230 Pri...

Page 69: ...ter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4 Note An asterisk next to a value indicates the factory default setting M Me ed diia a C C...

Page 70: ...s shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting M Me ed diia a T Ty yp pe es s Menu item Description Plain Paper Card Stock Recycled L...

Page 71: ...ress All IPv6 Addresses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer Note This setting removes all network configuration settings Network Job Ti...

Page 72: ...b g n 2 4GHz Specify the wireless standard for the wireless network Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802 1x RADIUS Set the type of security for connecting the printe...

Page 73: ...ateway Set the static IP address of your printer IPv6 Enable IPv6 On Off Enable IPv6 in the printer IPv6 Enable DHCPv6 Off On Enable DHCPv6 in the printer IPv6 Stateless Address Autoconfiguration Off...

Page 74: ...rinter language specified in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs This menu item appears only in some printer models On processes...

Page 75: ...standard protocol that lets a server dynamically assign an IP address and other network configuration parameters to each device on the network so that they can communicate with other IP networks IPv4...

Page 76: ...e default printer language specified in the Setup menu Energy Efficient Ethernet Auto On Off Reduce power consumption when the printer does not receive data from the Ethernet network Note An asterisk...

Page 77: ...Note This menu item appears only in the Embedded Web Server Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS On O...

Page 78: ...cify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Disabled Enabled Enable the printer maximum transfer rate Enable TLSv1 0 On Off Enable the TLSv1 0 protocol En...

Page 79: ...entials User Name Authentication Password Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Aut...

Page 80: ...Proposed Encryption Method Specify an encryption method This menu item appears only when Base Configuration is set to Compatibility Proposed Authentication Method Specify an authentication method This...

Page 81: ...ndicates the factory default setting L LP PD D C Co on nf fiig gu ur ra at tiio on n Note This menu appears only in network printers or printers that are attached to print servers Menu item Descriptio...

Page 82: ...ed to print servers Menu item Description Enable HTTP Server Off On Access the Embedded Web Server to monitor and manage the printer Enable HTTPS Off On Configure the Hypertext Transfer Protocol Secur...

Page 83: ...en the printer does not examine incoming data and uses the default printer language specified in the Setup menu Enable USB Port Enable Disable Enable the standard USB port Note An asterisk next to a v...

Page 84: ...Description Subject Specify the subject and message of the notification e mail Message Note An asterisk next to a value indicates the factory default setting 84 Xerox B230 Printer User Guide Use prin...

Page 85: ...printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Control access to the...

Page 86: ...ccess Administrative Menus Device Management Control group or user access to the printer functions applications and security settings C Ce er rt tiif fiic ca at te e M Ma an na ag ge em me en nt t Men...

Page 87: ...PIN can be entered A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted Confidential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week...

Page 88: ...lt setting E Er ra as se e T Te em mp po or ra ar ry y D Da at ta a F Fiille es s Menu item Description Stored in onboard memory Off On Delete all files stored on the printer memory Note An asterisk n...

Page 89: ...one access to all aspects of the printer No Effect may make access to the printer impossible when the required security information is unavailable Minimum Password Length 0 32 Specify the password len...

Page 90: ...al number and model name P Pr riin nt t Menu item Description Print Fonts PCL Fonts Print samples and information about the fonts that are available in each printer language N Ne et tw wo or rk k Menu...

Page 91: ...Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Xerox B230 Printer User Guide 91 Use printer menus...

Page 92: ...92 Xerox B230 Printer User Guide Use printer menus...

Page 93: ...r contains Checking the Status of Supplies 94 Configuring Supply Notifications 95 Setting Up E mail Alerts 96 Viewing Reports 97 Ordering Supplies 98 Replacing Supplies 99 Cleaning the Printer 103 Sav...

Page 94: ...1 From the control panel navigate to Settings Reports OK Device OK Device Statistics OK 2 From the Supply Information section of the pages printed check the status of supplies 94 Xerox B230 Printer U...

Page 95: ...rs as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the webpage correctly 2 Click Settings OK Device OK Notifica...

Page 96: ...The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings...

Page 97: ...Viewing Reports 1 From the control panel navigate to Settings OK Reports OK 2 Select the report that you want to view and then press OK Xerox B230 Printer User Guide 97 Maintain the Printer...

Page 98: ...ponents It can also affect warranty coverage Damage caused by the use of third party supplies is not covered by the warranty All life indicators are designed to function with Xerox supplies and can de...

Page 99: ...ing To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the imaging unit 3 Remove the used t...

Page 100: ...ake the toner cartridge to redistribute the toner 6 Remove the seal and then remove the cover 7 Insert the new toner cartridge into the imaging unit 100 Xerox B230 Printer User Guide Maintain the Prin...

Page 101: ...giin ng g U Un niit t 1 Open the front door Warning To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the prin...

Page 102: ...o not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Do not touch the photoconductor drum Doing so may affect the...

Page 103: ...andard output tray 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Do not use household cl...

Page 104: ...elect the amount of time before the printer enters Hibernate mode Make sure to wake the printer from Hibernate mode before sending a print job To wake the printer from Hibernate mode press the power b...

Page 105: ...er has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in flooring If the printer does not have a caster base but is configured with option...

Page 106: ...106 Xerox B230 Printer User Guide Maintain the Printer...

Page 107: ...t a problem This chapter contains Print Quality Problems 108 Printing Problems 109 The Printer Is Not Responding 145 Network Connection Problems 147 Issues with Supplies 150 Clearing Jams 152 Paper Fe...

Page 108: ...Folded or Wrinkled Paper Gray Background Horizontal Light Bands Incorrect Margins Light Print Mottled Print and Dots Paper curl Print Crooked or Skewed Repeating Defects Solid Black Pages Text or Ima...

Page 109: ...e and supported Xerox toner cartridge If the cartridge is not supported then install a supported one b Print the document Is the printer printing blank or white pages Go to step 2 The problem is solve...

Page 110: ...k or white pages Go to step 4 The problem is solved Step 4 Replace the imaging unit Is the printer printing blank or white pages Refer to Contacting Customer Support The problem is solved D Da ar rk k...

Page 111: ...Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches...

Page 112: ...d then insert the imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum...

Page 113: ...n Yes No Step 1 a Check if the printer is using a genuine and supported Xerox toner cartridge If the cartridge is not supported then install a supported one b Print the document Are fine lines not pri...

Page 114: ...solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate th...

Page 115: ...il you are ready to use it b Print the document Is the paper folded or wrinkled Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing...

Page 116: ...ings Print Quality Toner Darkness c Print the document Does gray background appear on prints Go to step 2 The problem is solved Step 2 a Check if the printer is using a genuine and supported Xerox ton...

Page 117: ...t touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Does gray background appear on prints Go to step 5 The problem is solve...

Page 118: ...l navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Are the margins correct The problem is solved Go to step 3 Step 3 a Depending on your operating system specify the...

Page 119: ...Is the print light Go to step 2 The problem is solved Step 2 a Turn off the printer wait for about 10 seconds and then turn on the printer b Increase toner darkness From the control panel navigate to...

Page 120: ...e imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do not touch the photoconductor drum under the imagin...

Page 121: ...acting Customer Support Step 7 a Replace the toner cartridge b Print the document Is the print light Refer to Contacting Customer Support The problem is solved M Mo ot tt tlle ed d P Pr riin nt t a an...

Page 122: ...ep 3 Refer to Contacting Customer Support Step 3 a Check the status of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information secti...

Page 123: ...curled Go to step 2 The problem is solved Step 2 a Check if the printer is using a genuine and supported Xerox toner cartridge If the cartridge is not supported then install a supported one b Print th...

Page 124: ...tep 6 a Load paper from a fresh package Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Refer to...

Page 125: ...or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed...

Page 126: ...e is not supported then install a supported one b Print the document Is the printer printing solid black pages Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Do no...

Page 127: ...int the document Is the printer printing solid black pages Refer to Contacting Customer Support The problem is solved T Te ex xt t o or r I Im ma ag ge es s C Cu ut t O Of ff f Note Before solving the...

Page 128: ...the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect t...

Page 129: ...oner cartridge is not supported then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the p...

Page 130: ...olving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate thro...

Page 131: ...g unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality...

Page 132: ...a supported one b Print the document Do vertical light bands appear on prints Go to step 2 The problem is solved Step 2 a Check the status of the toner cartridge From the control panel navigate to Se...

Page 133: ...t supported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper...

Page 134: ...ng the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through...

Page 135: ...e than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print t...

Page 136: ...e Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to nav...

Page 137: ...ng unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality...

Page 138: ...n 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the do...

Page 139: ...n 34 70 mm 1 37 in 23 9 mm 0 94 in Toner cartridge 35 70 mm 1 41 in 36 80 mm 1 45 in Transfer roller 44 mm 1 73 in Fuser 78 1 mm 3 07 in 75 4 mm 2 97 in Does the distance between the repeating defects...

Page 140: ...p 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print...

Page 141: ...3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 600 dpi c Print the document Is...

Page 142: ...r OK Media Configuration OK Media Types OK Rough paper textures and heavy paper weights may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step...

Page 143: ...Settings Paper Tray Configuration Paper Size Type b Make sure that the settings match the paper loaded c Print the document Is the document printed on the correct paper The problem is solved Refer to...

Page 144: ...rom the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c Enter a PIN and then save the changes d Send the print job For Macintosh users a Save and name each job di...

Page 145: ...by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4...

Page 146: ...esponding The problem is solved Go to step 7 Step 7 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem is solved Refer to Contacting Cust...

Page 147: ...Type the correct printer IP address in the address field Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google Chrome...

Page 148: ...i F Fii N Ne et tw wo or rk k Action Yes No Step 1 Make sure that Active Adapter is set to Auto From the control panel navigate to Settings OK Network Ports OK Network Overview OK Active Adapter OK Au...

Page 149: ...Go to step 6 Go to step 5 Step 5 Select the correct wireless security mode Can the printer connect to the Wi Fi network The problem is solved Go to step 6 Step 6 Make sure that you entered the correc...

Page 150: ...cates the region of the cartridge Table 8 1 Printer and Toner Cartridge Regions Region Numeric code Worldwide or Undefined region 0 North America United States Canada 1 European Economic Area Western...

Page 151: ...e beyond the intended life may damage your Xerox printer or associated components Warning Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supp...

Page 152: ...tor Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes For tw...

Page 153: ...correctly on the computer or printer control panel Store paper according to manufacturer recommendations I Id de en nt tiif fy yiin ng g J Ja am m L Lo oc ca at tiio on ns s When Jam Assist is set to...

Page 154: ...r J Ja am m iin n t th he e T Tr ra ay y 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 154 Xerox B230 Printer User Guide Troublesho...

Page 155: ...rinter before accessing or touching interior areas of the printer 2 Remove the imaging unit Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light m...

Page 156: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 4 Insert the imaging unit 5 Close...

Page 157: ...RFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Open the fuser access door 3 Remove the jammed paper Note...

Page 158: ...touching interior areas of the printer Note Make sure that all paper fragments are removed 2 Insert the duplex unit P Pa ap pe er r J Ja am m iin n t th he e S St ta an nd da ar rd d O Ou ut tp pu ut...

Page 159: ...Xerox B230 Printer User Guide 159 Troubleshoot a problem...

Page 160: ...can seal the flaps b Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 a Make sure that paper type is set to Envelope From the control panel navigate to...

Page 161: ...ctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly Th...

Page 162: ...equently Go to step 2 The problem is solved Step 2 a From the control panel navigate to Settings Paper Tray Configuration Paper Size Type b Set the correct paper size and type c Print the document Do...

Page 163: ...From the control panel navigate to Settings Device OK Notifications OK Jam Content Recovery OK Jam Recovery OK b Select On or Auto and then press OK Are the jammed pages reprinted The problem is solv...

Page 164: ...ke sure to have the following information Printer problem Error message Printer model type and serial number To access customer support search through the Knowledgebase browse through user documentati...

Page 165: ...Xerox B230 Printer User Guide 165 A Regulatory Information This appendix contains Basic Regulations 166 Material Safety Data Sheets 172...

Page 166: ...scharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even...

Page 167: ...l output power milliwatts 15 Wavelength nanometers 775 800 P Po ow we er r P Pr ro od du uc ct t P Po ow we er r C Co on ns su um mp pt tiio on n The following table documents the power consumption ch...

Page 168: ...he printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month O Of ff f M Mo od de e If this product has an off mode which still consumes a sma...

Page 169: ...nctionnement ind sirable E Eu ur ro op pe ea an n U Un niio on n a an nd d E Eu ur ro op pe ea an n E Ec co on no om miic c A Ar re ea a C Co om mp plliia an nc ce e The CE mark applied to this produc...

Page 170: ...e Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations For more information on Environment Health and Safety in relation to this Xerox product and...

Page 171: ...egulation EEE y netmeli ine uygundur U Uk kr ra aiin ne e R Ro oH HS S C Co om mp plliia an nc ce e 3 2008 1057 The equipment complies with requirements of the Technical Regulation approved by the Res...

Page 172: ...ion regarding your printer go to Web Address https safetysheets business xerox com en us United States and Canada 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox...

Page 173: ...er User Guide 173 B Recycling and Disposal This appendix contains Product Disposal and Recycling 174 North America 175 Xerox Green World Alliance 176 Waste from Electrical and Electronic Equipment WEE...

Page 174: ...Recycling Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options 174 Xerox B230 Printer User Guide Re...

Page 175: ...e program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs go to https www xerox com...

Page 176: ...he empty cartridges returned to Xerox are either reused or de manufactured for recycling The boxes used to return the cartridges are also recycled To return Xerox cartridges for reuse or recycling do...

Page 177: ...options contact your local sales office I In nd diia a E E W Wa as st te e n no ot tiic ce e This product including components consumables parts and spares complies with the India E Waste Rules and pr...

Page 178: ...178 Xerox B230 Printer User Guide Recycling and Disposal...

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