Xerox B230, User Manual, Page: 116 / 180

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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages . For non-touch-screen
printer models, press OK to navigate through the settings.
Action Yes No
Step 1
a. Turn off the printer, wait for 10
seconds, and then turn on the
printer.
b. Decrease toner darkness.
From the control panel,
navigate to:
Settings > Print >
Quality > Toner Darkness .
c. Print the document.
Does gray background appear on
prints?
Go to step 2. The problem is solved.
Step 2
a. Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
b. Print the document.
Does gray background appear on
prints?
Go to step 3. The problem is solved.
Step 3
a. Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
Go to step 4. The problem is solved.
116
Xerox ® B230 Printer
User Guide
Troubleshoot a problem