Troubleshooting
258
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer
User Guide
Fax send and receive works
intermittently.
An incorrect fax card may be installed. Check that the phone port on the
fax card is yellow. If not, replace the
fax card with the correct fax card for
your printer.
The system software for your printer
needs updating.
Download the latest version of the
system software. For details, refer to
the
System Administrator Guide
at
www.xerox.com/office/ALB80XXdocs
Fax was not transmitted.
The fax number is wrong.
Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone line connection.
If the telephone line is disconnected,
connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax feature is not installed or is not
enabled.
Ensure that the fax feature is
installed and enabled.
Server fax is enabled.
Ensure that server fax is disabled.
An access number is required to
connect to an outside line.
If the printer is connected to a PBX
system, it could be necessary to
enter a number to access the outside
telephone line.
The fax number needs a pause
between the prefix for an outside line
and the telephone number.
To insert a pause, touch the
Dial
Pause
button. A comma (
,
) appears
in the corresponding location.
If the problem persists, for online support information, go to
www.xerox.com/office/ALB80XXsupport